Excitel Complaints & Reviews

4006233 ticket number. Internet is not working and it's been almost 5 days. I am stuck with your company as I have already paid an amount for the next 4 months. I have very important work to do and not able to complete my office work. I have contacted your customer support many times and received only generic responses that our team is working on it. Please resolve the issue ASAP....

I have made many complaints about issues and got those resolved but now Excitel services are degrading day by day, tickets are getting closed without resolution or stay pending. Me and my entire friend circle are planning to change to a new provider if this continues.

#3859260 Raised this for an excitel fiber upgrade and is going to be a month and still pending.
#3865290 Raised this to get any info about the previous...

I have no internet connectivity for last 4 days. When I complaint, the customer care people say that there is technical issue in your area and team is working to resolve it as soon as possible. But nothing happened.
I have paid 9 months advance for my net plan and now when I am asking for refund excitel straight forward refused that the prepaid amount cant be refunded. Now i am not getting services, nor I am getting refund.
My...

Pathetic service. Worst internet connection.

I am living at wz 346 d nangal raya, using connection on my name.
I am facing bandwidth issue from last one month and cont. Chasing for resolution but what i got is fake update of 24-48hr of engineer visit.

I don’t understand how come the complaint got resolved without providing the resolution. Literally i raise complaint on daily basis and daily it got resolved...

This is the poorest internet provider, there are only few agents working namely Vishal k, pooja, nikki, Rupa. None of these have proper knowledge to talk.

It's been 4 days I have been facing issues with the internet connection because of which I m off the job for 4 days they don't even bother to respond me when I contact them. They only make excuses and when I say I am going to file a complaint they take it for granted.br...

I had paid an advance 3 months prepaid plan. No internet, no refund, customer care unresponsive to complaints...

Services from Excitel are really worse and so much disappointing that one can’t even imagine from the ISP.
This time it feels like as if we are being mentally harassed and cheated.
It’s been almost 2 months now since I am making continuous complaints and raising tickets but no solution yet.
Initially all tickets that I use to raise were closed at the backend, not sure who does that (local vendor or Excitel executive).br...

I have paid this company's associate Suraj Kumar Rupees 3000 for an internet connection.

They have kept the money for 4 days now, and have not installed any connection.

Mr. Yogesh from LCU perfect solutions who has to create connection does not answer his phone most of the times, when he picks up he says it will be done tomorrow everyday...

I was assured resolution within 24 hrs. It had been 3 days (24 hrs + 2 days) since then, and still nothing. I had spoken to CCE and chat with them as well. The only response I could get was "It will be done by tomorrow". Today is the third "tomorrow"....

Hi,
I am using excitel broadband internet from last one year in Miyapur Hyderabad, from one month internet is frequently disconnecting and speed is dropping to less than 1 Mbps. I am daily contacting customer care regarding this but they are not resolving it. 10 days back one technician came and told se device at terrace is not working, he told he changed it but again from next day morning same problems. Now a days everyone is working...

I am facing terrible internet disconnections and poor internet services. I have to make 2-3 calls per week to excitel customer care related to internet connectivity issues. I have been fakery promised technician visits and no body comes up. They were even charging money for fixing issues during lockdown....

Excitel discontinued their services in my area in may 2020 and kept me in dark. They kept on saying that there was a technical issue in line and it was taking time due to lock down.

Finally they told me that their regional partner was not supporting and they had submitted ticket for refund. They gave assurance that the router would be collected within 2-3 days and the refund would be processed in 7 days. I have called their...

Hi I’m an Excite subscriber for last 3months and ever since I subscribed I have been facing frequent connection Disruptions. My internet services are inactive almost every second day. There is no way one can reach them and the local franchisee is not willing to help either. I have 5 neighbors who have the same problem!...

This Is Prashant, I Have Been Facing The Issue With Disconnectivity For A Long Time Now. In Just 2-3 Days I Face The Same Issue. In Just 12 Days I Faced The Issue For Like 5 Times And Faced The Disconnectivity For Around 4 Days. Today I Got To Know That They Have Incorrect Information On Their Databases. Status Of Connectivity Is Showing Active At Their End But The Internet Is Still Not Working. Every Time I Ask For The Resolution They Just...

First time i switched to EXCITEL network of broadbrand and literally this is the worst service i ever came across.
no customer care support
not at all successful in resolving issues of customers
first few day days service ran good but then they saw there status that are also like fraudsters who are just charging money for there glitches and issues in network, not for the service mentioned in there plans.
50mbps...

I have been using excitel for sometime now. This is the worst broadband network i have ever come across. Their only motive is to get more customers while they provide absolutely 0 service. The broadband speed is even less than 2-3 mbps. Its the [censored]iest broadband network ever....

So i have an excitel connection for quite sometime and it stopped working suddenly 2 days back. So i contacted the excitel customer care and told them about the problem. I was assured by them that it will be resolved within hours and at max 24 hours deadline. And now it has been more than 2 days and i have been contacting them within each 3-4 hours everyday and yet there hasn't been a single action been taken by them as off yet. I keep getting...

Hello,
I am using excitel internet 100mbps plan. I have upgraded this plan from 50mbps. The problem is i am getting poor internet connection issue almost daily, and i have complained so many times but there is not a solution yet. Excitel customer care makes promises but they havr failed eveytime. At this pandemic time everybody is working from home to stay safe which we are also doing same. So for work from internet is required so...

Not getting connected & if connected any time gets frequently disconnected.
Also being sent false messages repeatedly by excitel that issue has been resolved. Whereas the issue still stands unresolved....

Wifi router and installation charges taken but bill has not been provided by the team. Also they lied that bill is uploaded online on excitel app. Total of rs 4000/- were paid. Bill of 2000/- received and bill of another 2000/- not received....