Excitel Complaints & Reviews

I have been using excited for last five months but my internet connection stopped working 2 days ago and I have submitted the complaint to repair it and I am surprised that the Company EXCITEL promise us solve any big or small problem within 24 hours but in my case it's already been 2 days and there is no response from the service or any customer care or anyone. I resubmitted my complaint in every 3-4 hour but still there is no response. This shows that how much they value their consumer.

Dear sir/madam,

This is a complaint against excitel broadband pvt. Ltd., provider of my broadband service.

Issue is that the broadband wire coming from pole to my modem is loose, as a result i have to hang the wire on hook to a certain angle to avoid the frequently disconnection.

I register the complaint on customer care on 16th july 2020 and my complaint no. Is 3710365.

Everyday, i give them a reminder call to send the technician for visit to fix the wiring issue. On every call they assure me that my issue will be solved within 24hrs but even after so many days, there is no visit neither a single call from them to check the status.

So, i demand you to take a strict action against them, so that they send the technician to see the issue and also i want some refund amount for their negligence for customers complaints.

Regards,
Pawan jounkani

I have been suffering from their pathetic service from long time now... Before yesterday i have made an advance payment for 4 months, the internet is not working from last 2 days and always there is no stability so i have requested to their customer care guys to refund the amount but they are not giving my balance amount, as i was assured that if there is any issue will refund if you are not happy with the services.
Most of day i call to customer care and they say my complaint will get resolve soon but nothing happen till 1 or 2 days, just false assurance. It is hampering to my production work and most of time i need to use mobile hotspot due to this situation. Now neither they are proving any fixing and nor they are refunding my 4 months balance amount... Just they are fooling to customer and even not extending the days if connection down for 24 hours and less continuously. I want my refund and close this connection as soon as i am not using this connection after my before yesterday recharge and not in disconnected state from yesterday.
I kindly request you to take necessary action on this.

Regards,
Dinesh kumar
Id - [protected]

Excitel customer support -
[protected]@excitel.com

I don't have internet connectivity since last 4 days. I had been facing multiple disconnections (2-3 hours daily) since over a month and have raised multiple complaints but no resolution yet and now since last 4 days connectivity has been lost entirely. Every time I call customer care they say someone will fix but no one visits. I even informed them I'll be switching to another ISP soon but no one bothers to fix the issue since I have already paid till September. They just want to take money and provide pathetic service afterwards.

Latest ticket number on Excitel: 3685321

I want to complaint about excitel broadband pathetic services in Indirapuram. There are multiple issues
1. pathetic services with outages more than 30 hours.
2 . Baba network the local service provider abuses and threatens for goons if we complaint.
3. There is no escalation matrix or channel available to report issues and sort except thier call centre or chat and they have no responsibility
4 we as customer does pay to excitel for services and not for outages and abuses by their employees

Hi team

I have raise multiple ticket regarding frequent disconnting but till now no solution.

User id: [protected]@a135

I got Excitel Fiber net back in the month of May when lockdown was eased a bit. I paid for an upfront 3 months plan which guarantees a speed of 100mbps. When I paid everything off, I was supplied with a single band router which doesn't even give me 20 mbps and times and the max speed it can route is 48 mbps. This is surfing speed I am talking about and not downloading speed.

1 month gone, I raised a query with Excitel to get my router upgrade as I wanted to upgrade my plan for more speed that i need. On 11 June 2020, a ticket was created to get the device upgraded. I was suggested that due to pandemic, it can take a maximum for 1 month. Understanding the situation I agreed.

Its been 31 days and the issue is still unresolved. I reached them again today ie, 14 July, 20209 and they still are asking for some more time. The Customer support is not willing to quantify this "Some more time".

The services are getting worse.

I have a speed and connection fluctuations problem but most of the time speed problem. I have subscribed for an 60 mbps plan 3+1 month which should provide an 60 mbps speed but what i am actually getting is less then 10 mbps. Regarding the same issue i have registered a complaint on their online portal but i have not getting any response or resolution. They told me they can't provide me proper speed and told me to go for another company where i can get sufficient speed but they are not refunding my money. My online complaint no is #3169893 which i raised on their portal. Attaching the screenshot of my registered complaint.

Dear sir,

At the outset of this mail i want to share my utmost disappointment faced due to the poorest services of the local franchisee of m/s chaudhary cable.

I am rishi kumar bansal, using services of excitel for internet.

My registered address is 29, 1st floor, rama park, kishan ganj, delhi – 110007.

My registered email id is [protected]@gmail.com and mobile no is [protected].

My connection was creating problem and was not working properly for last few days. I was everyday registering complaint but still facing the problem.

Today, an employee of your local franchisee m/s chaudhary cable visited my premises and said that id has been reset and he changed the id so that my connection was resumed.

Then the said person demanded rs. 100/- in cash for resetting the id, stating that it is there charges for resetting the id. When i asked for the receipt, he claimed that there is no receipt for the same.

When i denied the money stating that no payment shall be made unless the receipt will be given, he called his owner and owner threatened me stating that he shall disable the id if the payment is not made in cash that too without any receipt and i shall get the id problem rectified from excitel personnel only.

Later after half an hour my connection again stopped working, i assume that the owner must have done something regarding the same.

I want to know that what is my fault in the complete scenario explained above and also bring to your kind notice that how local franchisees are controlling businesses of the companies at large and creating problem for customers by following such malpractices.

I request you to help me in getting my problem rectified on an urgent basis and take a strict action against m/s chaudhary cable.

Hope you shall help me in getting my problem resolved.

Thanks & regards
Ca. Rishi kumar bansal
M no: [protected], [protected]

I bought new connection last month itself and bought the 9 month plan. I am facing los problem from more than 7 days.
My problem is whenever it start raining my connection goes away and los light start blinking and after the rain gets stopped, after 3-4 hours connection will start automatically. I have complaint several times but till now solution. Even your erp is very bad. And a very good liar.

My account id is = [protected]

I have applied for excite connection on 30 may and they provide a seperate tenda router and gepon ONU device.And they told that after one month all the plan will be available in the excitel app and they took about 4350 rs from me.As my plan end on 2 july i called the local company and excitel customer care that the plan is not available in the app i called so many times but they ans you have to upgrade the device(Which is given by excitel company) for which i have to pay 2000 more.And the device contain ONU and router .They already given me ONU and router So why i have to pay 2000 more.And i say you can replace my onu and router instead of Excitel device and they declined that it is not refundable.All the possible way i tried but no one help me.They said Onu will be registered in the company thats whythey provide you new one .You can register my old ONU that is been provided by your vendor.Please help me.My number is [protected]

My internet is down since mng and I raised a ticket but whenever u contact them there is only copy paste reply that team is working on it and also no ERT.And i[censored] ask any progress on ur ticket then also the excitel executive has no update and in reply they will give u the same copy paste reply and also there is no process to escalate your unresolved issue to next level.

Hi,

I have raised 50 tickets with excitel till now everytime they tell this will not repeat but same thing is repeated again. They also give false promises. Everytime after power cut my download speed is 2mbps however my plan is 75mbps., very slow speed most of the time..

I am facing internet network issue from 15 days. When i call to excitel internet provider to solve my problem. Every time they are not attending my calls. If mistakenly attend they always told me that they are sending someone to catch the issue. But no one came. This happens continuously from 15 days.

I bought excitel internet connection last month. I was promised a speed of 100 mbps. And a stable internet connection. Since then i m facing frequent disconnection. Like 7-8 hours of disconnection daily. And a speed of 50 mbps on average basis. Dont pay them any money. They will make all false promises. But once u pay them they wont help u. They will stop taking your calls.

Hi,
I am jyoti, residence in madangir dda, new delhi. I have applied for 03 months plan for wifi connection (3 months unlimited) in 2000/- for plan +1500 for router +500 for installation charges. The wifi speed is very low and it not available now. But now wifi is not working and showing connectivity error. When i called the agent two times from my number but he does not pick my call, even not reply for the same. As i am not getting any response from your cc toll free no. I am doing wfh but now i am unable to do work due to your wifi error. This is ridiculous/very bad manners of providing services to a customer. It is hardly request you to cancel his registration number for providing connectivity of respective excitel. Please provide us respective/friendly wi-fi provider who does his work passionately & honestly for the goodwill of respective excitel.

I had installed a fiber setup paying 2000rs additional to the normal installing cost because i wanted a stable and faster connection. But this has been a waste of time and money because i never got to avail these plans and have been paying for the basic /fiber less plans despite paying the 2000rs. And upon contacting the incompetent customer service, they write you off saying that you have a normal connection and not a fiber one and that they are nor providing fiber connection at this time despite me having it already setup at my place. This is a fraud company who will rip you off your money, time and energy. The customer service is the worst as their job is just to apologize for the inconvenience and not to anything to resolve it. Excitel is really a scam.

Dear Sir/madam, I made payment by online on 1st april 2020, to excitel by using the there payment gateway. payment amount was debited from my account but transaction was failed.
till date I am waiting for my refund by Excitel team not refunding my amount.
please help me to get my refund back.
I raised the ticket at excitel portal with the ticket id #3198084. ticket raised on 20th april 20, when I am not get my refund.
payment amount is-4999/-

I've awful experience with excitel. It's been a 40 days since I've been facing an issue of No Connectivity. They always make only excuse but no result have been delivered. This company is fraud they attract customers through fake offers after that they Give 3rd class service.

I have made a payment for upgradation of omu device of 1250 rs from my bank account which was debited and sent to their bank account on 12th june and today is 20th june, but nothing has been done and they say payment is not received. Local service provider - b. P. Internet does not pay heed to the complaints and refuses to pick up calls.

I have raised multiple request on their webasite but no help given. I have lost so many days of service because of this. Their employees - mamta sharma and sachin j did not help me. Half of the time there are speed issues or management issues which leads to loss of service days/time/ money of innocent customer. You can check their facebook page for multiple complaints.

P. F. A - i have added the screenshot of the complaints and frequency of bad service that this company provides. Sometimes even 15 days of service days are lost. That means half of the money of customer gone.