Excitel Complaints & Reviews

I have been using excitel for sometime now. This is the worst broadband network i have ever come across. Their only motive is to get more customers while they provide absolutely 0 service. The broadband speed is even less than 2-3 mbps. Its the [censored]iest broadband network ever.

So i have an excitel connection for quite sometime and it stopped working suddenly 2 days back. So i contacted the excitel customer care and told them about the problem. I was assured by them that it will be resolved within hours and at max 24 hours deadline. And now it has been more than 2 days and i have been contacting them within each 3-4 hours everyday and yet there hasn't been a single action been taken by them as off yet. I keep getting told that this is priority for them and they have assigned a team etc. And yet not even a single reset has been done from backend till now let alone if there is any big problem with connection.

So basically now they have stopped attending calls keep posting same message with ticket number and nothing is being done. I even asked them if they are not able to provide a fix they can take their connection and provide refund for the days remaining so that i can get a new connection from a better company. But there also they respond by saying we cannot refund your money and you have to wait for the connection to get fixed. So i don't understand if this isn't scam what is.

Not getting connected & if connected any time gets frequently disconnected.
Also being sent false messages repeatedly by excitel that issue has been resolved. Whereas the issue still stands unresolved.

Wifi router and installation charges taken but bill has not been provided by the team. Also they lied that bill is uploaded online on excitel app. Total of rs 4000/- were paid. Bill of 2000/- received and bill of another 2000/- not received.

I have been using excited for last five months but my internet connection stopped working 2 days ago and I have submitted the complaint to repair it and I am surprised that the Company EXCITEL promise us solve any big or small problem within 24 hours but in my case it's already been 2 days and there is no response from the service or any customer care or anyone. I resubmitted my complaint in every 3-4 hour but still there is no response. This shows that how much they value their consumer.

Dear sir/madam,

This is a complaint against excitel broadband pvt. Ltd., provider of my broadband service.

Issue is that the broadband wire coming from pole to my modem is loose, as a result i have to hang the wire on hook to a certain angle to avoid the frequently disconnection.

I register the complaint on customer care on 16th july 2020 and my complaint no. Is 3710365.

Everyday, i give them a reminder call to send the technician for visit to fix the wiring issue. On every call they assure me that my issue will be solved within 24hrs but even after so many days, there is no visit neither a single call from them to check the status.

So, i demand you to take a strict action against them, so that they send the technician to see the issue and also i want some refund amount for their negligence for customers complaints.

Regards,
Pawan jounkani

I have been suffering from their pathetic service from long time now... Before yesterday i have made an advance payment for 4 months, the internet is not working from last 2 days and always there is no stability so i have requested to their customer care guys to refund the amount but they are not giving my balance amount, as i was assured that if there is any issue will refund if you are not happy with the services.
Most of day i call to customer care and they say my complaint will get resolve soon but nothing happen till 1 or 2 days, just false assurance. It is hampering to my production work and most of time i need to use mobile hotspot due to this situation. Now neither they are proving any fixing and nor they are refunding my 4 months balance amount... Just they are fooling to customer and even not extending the days if connection down for 24 hours and less continuously. I want my refund and close this connection as soon as i am not using this connection after my before yesterday recharge and not in disconnected state from yesterday.
I kindly request you to take necessary action on this.

Regards,
Dinesh kumar
Id - [protected]

Excitel customer support -
[protected]@excitel.com

I don't have internet connectivity since last 4 days. I had been facing multiple disconnections (2-3 hours daily) since over a month and have raised multiple complaints but no resolution yet and now since last 4 days connectivity has been lost entirely. Every time I call customer care they say someone will fix but no one visits. I even informed them I'll be switching to another ISP soon but no one bothers to fix the issue since I have already paid till September. They just want to take money and provide pathetic service afterwards.

Latest ticket number on Excitel: 3685321

I want to complaint about excitel broadband pathetic services in Indirapuram. There are multiple issues
1. pathetic services with outages more than 30 hours.
2 . Baba network the local service provider abuses and threatens for goons if we complaint.
3. There is no escalation matrix or channel available to report issues and sort except thier call centre or chat and they have no responsibility
4 we as customer does pay to excitel for services and not for outages and abuses by their employees

Hi team

I have raise multiple ticket regarding frequent disconnting but till now no solution.

User id: [protected]@a135

I got Excitel Fiber net back in the month of May when lockdown was eased a bit. I paid for an upfront 3 months plan which guarantees a speed of 100mbps. When I paid everything off, I was supplied with a single band router which doesn't even give me 20 mbps and times and the max speed it can route is 48 mbps. This is surfing speed I am talking about and not downloading speed.

1 month gone, I raised a query with Excitel to get my router upgrade as I wanted to upgrade my plan for more speed that i need. On 11 June 2020, a ticket was created to get the device upgraded. I was suggested that due to pandemic, it can take a maximum for 1 month. Understanding the situation I agreed.

Its been 31 days and the issue is still unresolved. I reached them again today ie, 14 July, 20209 and they still are asking for some more time. The Customer support is not willing to quantify this "Some more time".

The services are getting worse.

I have a speed and connection fluctuations problem but most of the time speed problem. I have subscribed for an 60 mbps plan 3+1 month which should provide an 60 mbps speed but what i am actually getting is less then 10 mbps. Regarding the same issue i have registered a complaint on their online portal but i have not getting any response or resolution. They told me they can't provide me proper speed and told me to go for another company where i can get sufficient speed but they are not refunding my money. My online complaint no is #3169893 which i raised on their portal. Attaching the screenshot of my registered complaint.

Dear sir,

At the outset of this mail i want to share my utmost disappointment faced due to the poorest services of the local franchisee of m/s chaudhary cable.

I am rishi kumar bansal, using services of excitel for internet.

My registered address is 29, 1st floor, rama park, kishan ganj, delhi – 110007.

My registered email id is [protected]@gmail.com and mobile no is [protected].

My connection was creating problem and was not working properly for last few days. I was everyday registering complaint but still facing the problem.

Today, an employee of your local franchisee m/s chaudhary cable visited my premises and said that id has been reset and he changed the id so that my connection was resumed.

Then the said person demanded rs. 100/- in cash for resetting the id, stating that it is there charges for resetting the id. When i asked for the receipt, he claimed that there is no receipt for the same.

When i denied the money stating that no payment shall be made unless the receipt will be given, he called his owner and owner threatened me stating that he shall disable the id if the payment is not made in cash that too without any receipt and i shall get the id problem rectified from excitel personnel only.

Later after half an hour my connection again stopped working, i assume that the owner must have done something regarding the same.

I want to know that what is my fault in the complete scenario explained above and also bring to your kind notice that how local franchisees are controlling businesses of the companies at large and creating problem for customers by following such malpractices.

I request you to help me in getting my problem rectified on an urgent basis and take a strict action against m/s chaudhary cable.

Hope you shall help me in getting my problem resolved.

Thanks & regards
Ca. Rishi kumar bansal
M no: [protected], [protected]

I bought new connection last month itself and bought the 9 month plan. I am facing los problem from more than 7 days.
My problem is whenever it start raining my connection goes away and los light start blinking and after the rain gets stopped, after 3-4 hours connection will start automatically. I have complaint several times but till now solution. Even your erp is very bad. And a very good liar.

My account id is = [protected]

I have applied for excite connection on 30 may and they provide a seperate tenda router and gepon ONU device.And they told that after one month all the plan will be available in the excitel app and they took about 4350 rs from me.As my plan end on 2 july i called the local company and excitel customer care that the plan is not available in the app i called so many times but they ans you have to upgrade the device(Which is given by excitel company) for which i have to pay 2000 more.And the device contain ONU and router .They already given me ONU and router So why i have to pay 2000 more.And i say you can replace my onu and router instead of Excitel device and they declined that it is not refundable.All the possible way i tried but no one help me.They said Onu will be registered in the company thats whythey provide you new one .You can register my old ONU that is been provided by your vendor.Please help me.My number is [protected]

My internet is down since mng and I raised a ticket but whenever u contact them there is only copy paste reply that team is working on it and also no ERT.And i[censored] ask any progress on ur ticket then also the excitel executive has no update and in reply they will give u the same copy paste reply and also there is no process to escalate your unresolved issue to next level.

Hi,

I have raised 50 tickets with excitel till now everytime they tell this will not repeat but same thing is repeated again. They also give false promises. Everytime after power cut my download speed is 2mbps however my plan is 75mbps., very slow speed most of the time..

I am facing internet network issue from 15 days. When i call to excitel internet provider to solve my problem. Every time they are not attending my calls. If mistakenly attend they always told me that they are sending someone to catch the issue. But no one came. This happens continuously from 15 days.

I bought excitel internet connection last month. I was promised a speed of 100 mbps. And a stable internet connection. Since then i m facing frequent disconnection. Like 7-8 hours of disconnection daily. And a speed of 50 mbps on average basis. Dont pay them any money. They will make all false promises. But once u pay them they wont help u. They will stop taking your calls.

Hi,
I am jyoti, residence in madangir dda, new delhi. I have applied for 03 months plan for wifi connection (3 months unlimited) in 2000/- for plan +1500 for router +500 for installation charges. The wifi speed is very low and it not available now. But now wifi is not working and showing connectivity error. When i called the agent two times from my number but he does not pick my call, even not reply for the same. As i am not getting any response from your cc toll free no. I am doing wfh but now i am unable to do work due to your wifi error. This is ridiculous/very bad manners of providing services to a customer. It is hardly request you to cancel his registration number for providing connectivity of respective excitel. Please provide us respective/friendly wi-fi provider who does his work passionately & honestly for the goodwill of respective excitel.