Excitel Complaints & Reviews

The issue that i have experienced was: yesterday only new connection established with 100 mbps and for 4 months plan and since yesterday frequent disconnection and downtime more than 6 hours yesterday and today it's more than 5 hours and still no resolution.

It occurred on: 17/06/2020

They will resolve after a while and then it will reoccur and then they will again resolve but this involves a lot calls, follow-up...

Got fibernet installed in the first week of this year. Paid for ac router, but was installed with a non ac router in the beginning. After about ten complaints, the local service people installed a standby ac router in march. Problem persisted of regular network breaks sometimes for days together but no one attended.
Now it’s june and still my original router is not yet installed. No internet since many days. My subscription is...

Hello,

I had subscribed to the connection on 16th may for 100mbps (3+1 month) plan and paid 3000for plan +500 for installation and from day one itself. They have not been able to provide stable and reliable internet at all.

What's worse is
1. I have been following up since 23rd may till today i. E. 11th june

2. No one responds at all. I dropped mail to their nodal officer's email id,...

They are not providing any internet speed as per the plan chosen. They first collect in advance and they stop giving internet/speed. I have called the customer care and raised several tickets but no one is taking any action or responding. I have upgraded to 100 mbps plan from 50 mbps but now i am not getting even 5 mbps speed. I am loosing my money and time and also my work is getting impacted with slow speed. Please help me on this issue....

Hi,
I am mamta, residence in rohini sector-20. I have applied for 09 months plan for wi-fi connection (As on 06 months+03 months free) in 4300/- for plan +1500 for reouter +500 for installation charges.in this regard, it is submitted that the behavior of shri promod was not good as the provider of wi-fi connection of your respective company. His way of talking/ tone of voice is not favorable as the goodwill of company. Even he is...

This is reference of my account with excitel. RMN is [protected], there are 100 of complaint tickets have been opened from last two months. But despite a fix I’m not receiving my services as expected or supposed to be.
I have even upgraded my plan but not getting services as promised.
Local vendor here says everytime there is a squirrel who cuts the wire. This oame excuse is given by him to people who doesn’t even stay in...

I have a id akbaruddin745 i have been working from home from couple of months and im not even getting stable internet its frustrating for me to use call everytime and create a ticket with them i already suggested them to give me connection from different box so that atleast i can have internet which works they didn't turn up to me with any answer and they ignoring me after getting renewed for quarterly and now they aren't lifting calls as...

I'm a excitel broadband customer since a year. Since now it's a lockdown i'm working from home. I'm facing frequent internet disconnection and when i call customer service regarding this. Either they will say it will be fixed in 24 hours or they just apologize. I wanted to contact with their higher authority. But, customer care service told they don't have the number. Now it's been more than 4 days still no action is taken. If i call customer...

I have taken excitel broadband connection mar'2020 months back and believe me its worst broadband.
The agent and support don't pick the calls and always giving false hope.
There internet is not coming with the speed promised.
I am facing issue like multiple disconnections.
I have opened ticket and there turn around time is 24 hours and still after 48 hours no connection.
When i asked them to refund my money...

Hello there,

I can't able to browse anything in my mobile. Sites like google chrome, instagram, whtsapp, facebook, etc. Are not working. Only youtube is working.
Please solve my problem asap if you are not able to solve my problem please give my refund back. Iam really very disappointed very angry.

Disappointed customer,
Pankaj rana
User id - [protected]
Registered mobile - [protected]...

Speed is very very slow, even slower then mobile network, complained many times but they close the ticket without solving the problem.

I am paying for 60 mbps plan but getting 5 mbps speed...

Connectivity loss is also very frequent.

Nothing is improving despite regular complaints on their website.

My hard earned money has wasted....

Rajesh kumar sinha
Broadband connection 820 rupees every month.
Internet service provider ki service bahut he karaab hain mobile switch off karke bait jaate hain abhi bhi maine 2 baar message kia par morning se koi reply nahi aaya call buo kia call receive bhi nahi kia
Please help me
Address rzf-41/15, gali-41, sadh nagar-2
Palam colony new delhi-110045....

Hi,

I am varun kaushik native of gurugram district of haryana. I am using an excitel connection named as real time binge with 59mbps plan. I have purchased it for annual plan and have paid full payment on 20 march 2020. It worked for about a month and now it is not working since 26 april. I tried calling them and raised a request but none of them answered or got it resolved.
It is still pending for so many days and...

This company know for there internet connection provider in delhi from last month i am using there service they give 30 days in 1 months my plan was 550 rupees 30 mps but i have to pay 1300/- rupees for first month. It means plan was 550 + 750 (For installation) in installation they only give me hanging wires without an installation i have to use my own router for this from last month i have make a 3-4 complaint regarding to my connection...

My name is sanjay... I been using excitel broadband since 2018 september... The service provided by them sucks. Internet connectivity is sporadic and may even stay disconnected for more than hours or days.. When you call the excitel official helpline number, the customer executive will ask you to wait few more hours without even delineating the cause. If you do contact them frequently and tell them about the grievance they would simply ask...

Again and again no connection since 5 days. Even after complaining, no one bother to check and inform customer what is the problem. Due to unfortunate situation, we are working from home, unable to do work due to no connection. Which will risk my job. Basically i issue with connectivity... Excitel team is least bother to resolve my connectivity issues... Every second day there is connectivity problem. N no. Of ticket raised but not take seriously.....

My name is vinay goswami and i am broadband customer of excitel. I had requested for conversion of my existing broadband connection to fibre connection. I was told by the excitel executive that by depositing a sum of rs.750/- and selecting a suitable plan for 6 months i would be provided with the fibre connection with in maximum time limit of 45 days. I deposited the same and waited for the fibre connection to be installed.in the mean time...

I have got the isp since i had to start wfh due to covid19 and then i wasok paying the amount tgey asked 2900 jus for the service withoit the router and that wasmy biggest mistake. From 27/03/2020 til datethe issue is the same thag my internet doea not work or if works it works in such a manner that its impossible to work.
Excitel promised a speex of 60mb however i dnt even get 20mb and m always complaining about the same becoz its...

NO connection since 5 days. Even after complaining, no one bother to check and inform customer what is the problem. Due to unfortunate situation, we are working from home, unable to do work due to no connection. Which will risk my job. basically I issue with connectivity... Excitel team is least bother to resolve my connectivity issues... every second day there is connectivity problem... no one respond on time... Wires are not organized properly...

श्रीमान जी excitel broadband delhi मे wifi कि सर्विस दे रहा है जिसका ऑफीस ओखला मे है महोदय जी इस कंपनी का सर्विस प्रोवाइडर चिनार केबल है जो कि पूरे कृष्ण विहार दिल्ली 110086 मे wifi से net दे रहा है इस...