Excitel Complaints & Reviews

We have been using Excitel broadband and my internet is down since last 4 days, I have been following up with them on daily basis and every time they asking me for 24 hours time, finally they got failed to sort out this problem. Every month after paying monthly charges (I am paying Rs.810 per month), every alternate day internet stops working and when we call the customer care they saying that it will be rectified within 24 hours, even after...

Hello All,

It's been more than 7 days since my connection is not working at all. Evrery time call in CC they tell me wait for a day. And that day never came.

And about speed. I have 50 Mbps plan they every first month it has given the speed cuz they want you spend approx 2000 for a connection and they know after 1 month you won't go to take another connection so what they do is SLOW DOWN YOUR INTERNET SPEED.br...

I tried making payment for my broadband connection. On 19th sept. The amount was deducted but it shows that the transaction was declined. I called their customer service number and spoke to vinod he said that the payment is declined so i need to try again. He said it was declined at his gateway. I again called and spoke to gurpreet. Gave him the transaction details and he said withing 7 days i will get my money back. I got the money back...

Horrible service provided. Not work on issues.. No internet connectivity from last 5 days...
Never opt for excitel services.
Using excitel service in west delhi.. After 3-4 days it stop working. It's prepaid service so customer care never care for customers inconvenience.
Customer care team change issue ticket status to 'solved' without resolving the issue....

I took excitel broadband pvt ltd service at my new address, i paid the charges as per their prepaid plans. But since yesterday (200 pm, 07/09/2018) i am not getting connectivity, i contacted/ reported my complaint to excitel on their app, customer care, twitter, email, local sales executive etc. But in last 27 hour they are failed to provide service.
My username/id for excitel : [protected]@834
Registered mobile number: [protected]br...

This is Bhavana.I have taken a new connection of Excitel.The person named Shailendra came to start the service.There was a connectivity issue (net was coming and going), he reported error in my router and mentioned connectivity issue is due to this.Anyway, he created an open connection with the assistance of Excitel ISP person, which was working fine for 4 hrs and payment of 1320/- was made to him. .Since, I can't keep the connection open,...

My modem faced some technical issue, so i called them. But they were reluctant to solve my problem, thus i had to buy a new modem instead. Even after that, i continuously called them for about 12 days and every time they assured that the problem will be resolved within 24 hours, but they did not even reverted. They told me to recharge my account, i did so. Now the whole money i spent in recharge is waste as the connection is not working...

I was doing one month recharge of 820 rs. On 12 july, during the payment due to poor internet, the session expired but my the money got deducted, i tried again, this time the transaction was successful. I talked to customer care and the agent confirmed the issue and told me that the amount will get refunded after 7 days, don't worry. I trusted him.
After 10 days when i didn't receive any cash back i called again. This time another...

I have registered a complaned for speed issue, 5 day ago. They didnot resolved the problem. They also give me issuses and, told me we will resolve the problem. This is not good. Your coustomer care person are misbhave with me, name (Raja). Which type of service you provide, i have many option for brodband, i can take any connection because we pay money for service nothing else....

Hello,

Internet connectivity was down due to router has been taken away and the service is down since four days. I called the hyderabad call center and they are not at all addressing this issue.

This is really pathetic service from excitel - unfortunate to say.

Local cable operator is krishi cable (Begumpet), hyderabad, telengana.

Can someone help?...

User id: rakesh201

It's been 07 months i. E. From 03rd february that i have been facing internet issue & the speed is very poor. I have calling the cc centre every alternate day however there has been no resolution. There has been multiple tickets raised & closed without being notified nor any technician visit has happened.

The contact centre agents have been refusing to escalate the call to the supervisor stating...

I am using excitel internet connection of 50 mbps registered mobile number ([protected]) however i am getting very less download speed not even 2 mbps. I raised a ticket # 915019 on 2nd aug'18. I got a call from excitel on 3rd aug and they took some details like ping details, speed details etc. I provided them the details and they mentioned that they will send a technician to resolve the issue. No technician visited the house but they marked...

Dear sir,

The excitel is taking full payment in advance for providing internet service for their customer. Since last 3 days my internet net is down and i complaint the issue with their customer care since last 2 days. One of their customer care executive told me now that we will not return the money for our inefficiency for provide the service and you have to wait till such time we will continue the service.
Please...

From past 3 months i am facing issues with excitel and they are not providing any resolution. Every time when i try to speak to higher authorities the executives and supervisors clearly refuses and disconnects and most of times they arrange a call back which i have not received till today.
There is no manager available at the call centre to handle problems, only one lady is available.
Even the email department also share system...

I am complaining about the internet connection provider exitel. I have been complaining them about the internet intermittent issue for a long time but they are not fixing it. Every day i am facing this issue. I am asking for a refund but they are not going to that also. They are making lots of argument. Also their speed not coming as per the promise made by them....

Well... Excitel Broadband Pvt. Ltd is just fooling around with its customer.
I have been using Excitel broadband since its early days and was pretty much satisfied with its services till now.
But now my internet is down since last 5 days, I have been following up with them on daily basis and everytime I call them they give me a new excuse. I even requested them couple of times if I could speak to one of there supervisor or...

Availed their services in Jan 2018. No resolution for connectivity issues since 3 months. Further irresponsible behavior of customer care. Their executives visit without prior information and valid id card of company. One of their executives took our router with him, which was purchased by us from the company, and was returned back only after 2 days of continuous chasing. Even their customer care didn't have any information of it. It was...

I have been facing frequent dropping in connectivity and i have told them many times.But they do not pay attention towards my problem and i have been facing this issue for the last 2 months. They always say that technician will visit and will rectify the problem but no has visited so far and customer support told me that there is no any refund policy.So i am trapped and my Rs 820 have gone now....

Dear sir,

I am using excitel broadbands wifi at my home, and from last 3 days internet is not working and i have complaint many times at excitel customer care which is[protected], they told me that our technician will visit at your palace and your issue will be resolved in 24 hours from last three days but none of their technician visited and i am still facing the same issue. My complaints are 805790, 808219, 800449, 806392....

Hi team,

I am an existing customer of excitel. From past 1 month i am not getting internet
We are frequently facing connectivity issues and complained the same.
In our building we have 4 connections. When contacted the local service provider and he is not able handle frequent connectivity issues. What a pathetic reason.
He said he will be closing all the user accounts from the building.
...