Excitel Complaints & Reviews

I have been calling the customer support of my broadband provider but they do not respond. I've been locked to them for 3 months and without internet. Now, the service provider has called off from my area, due to which i have no internet. They are refusing to provide internet as well as refund. I have called them daily from past 15 days. They respond to the call but don't react in terms for providing the solution. I have been in loss from 2 months.

I am rachna anshuman dubey and i stay in sector 17 gurgaon, i just got my internet connected but no access since thursday 8 pm. I have raised 2 complaints already and engineer and sales person are only confirming they will be available in some time, but they have not come till now. Worst internet provider i have known, pls tell how can i get my money back

Excitel — internet speed is less than 1 kbps almost all the time

1. Excited userid - [protected]@c303
2. Using Excitel connection since long time,
3. Service is only good for first 2-3 Days,
4. After that, the internet speed use to remain below 1kbps.
5. You will register complaint, engineer will come and fix it. Speed seems to be excellent.
6. I terey works fine for few hours.

Repeat step 4-5-6 infinite number of times.
Slow speed - complaint - issue fix - slow speed.

You get stuck in this loop suffering and going back to mobile internet connection.

Discontinuing this service, the worst service.in delhi.

Mtnl is even better than excited.

Go for excitel only if you want internet service for 1-2 months.

This is the 4th time i am complaining in the past 1 month. I am receiving pathetic speeds on my excitel 50 mbps connection. I
Have attached the screenshot of the speed test.

Service is even more pathetic. The previous service requests and tickets have been automatically closed without any service being provided.

Local service numbers are also difficult to reach or get through.

Is this what consumers are paying for? If this is to continue, i am changing my connection.

I am mohit and i stay in vaishali sector 9, i just got my internet connected yesterday and since 8 pm yesterday its down. I have raised 2 complaints already and engineer and sales person are only confirming they will be available in some time, but they have not come till now. Worst internet provider i have known, pls tell how can i get my money bak

Hi,

This is gaurav roy from mahavir enclave. The person with name vishal ([protected]) is not picking our call. He came at my location to connect two routers to get the connectivity from single connection and he shared one contact person details with name amit ([protected]). They said we will come in next 15-20 min. But still they didn't make it. Now, both are not picking our call please take strict action against them otherwise i will disconnect both our links. Below is my contact details. I am expecting your call as soon as possible.

Regards,
Gaurav roy
[protected]
[protected]

I purchased 50mbps plan but getting only 30mbps speed. After calling multiple times issue is still not fixed. And also on daily basis connection is not working at morning. Always at morning need to register compaint nd they never fix the problem permanent basis
Worst service experiance replace all...
I also attach the complaints record for feb connection is activate at 4feb daily compaints

I purchased 100mbps plan but getting only 40mbps speed. After calling multiple times issue is still not fixed.
Worst customer experiance   replace all

I have gone through a horrid experience with excitel broadband services. I made payment online on 9th january 2019. My account has been debited of the amount. Excitel portal does not credit the same to my account and shows as transaction failed. When contacted they say pay again, despite being shown the bank transaction record. Now they have deleted by subscription. How horrendous can these companies get.
Their broad band service is also not that great. Avoid excitel if you can

I am from hyderabd. I have placed an installation request on 7th of january, 2019 and it was promised that the connection would be active within 48 hours. Today is 11th january 2019. The payment was taken on 7th itself.
There is no communication whatsoever from the service providers and i had to call customer care nearly 15times without any success.
I strongly recommend new users not to opt for excitel broadband though it is relatively cheap. Try other standard providers

I am excitel consumer from last few months but i am facing connectivity issue every time some time they took 4 hr. Now they are saying it will be fix in 24 hr i do'not understand at the service they need 4-24 hrs to fix the issue but at the time of payment they stop services immediately. As they have not to pay any penalty if they are not providing good service. If internet is not working then they feel it will fix in 24 hrs as their comfort zone. No one worried about the consumer issues and our government is not taking hard action against such operators so they are very careless towards their services.

My user name is [protected]@excitel ive been using excitel since 6 months and not a day has gone that i cursed these people for their fake promises of delivering high speeds. Their app is also worst and not reliable customer support is very ba. Ive paid my bill online but the connection is not yet activated the amount has also been deducted fron my account.

As i am facing an issue of no internet connectivity from more than last 10 days and it has been not resolved till now and there isp:- sa broadband already leaved the company and they visited our house and told us if we will pay to them then they will repair the connection and will not refund any amount that i already payed online for coming 6 months.
As i have been already payed you the amount around rs.5000 approx in advance for six months and it has been told to me on your customer support helpline that they will unable to provide connectivity and still now they are not refunding my advance amount.

As i have discussed this with the customer care and the excitel contractor of my region. They told me that whenever i disconnected the plan they will refund my broad band money as it refundable. After that i got disconnected the plan and ask for money but they did not refund any monay and took my broadband also. Now its been more than 1 month they are not refunding money of my excitel broadband.

I hope you will do something in my favour.

When I took their Internet service they asked me 1500 Rs extra along with 800 at the time of installation stating that now they are starting F2H and said the the amount 1500 will be refunded, I pad the money and when I sent a mail to them asking refund commitment they wrote back that 50% amount will be refunded when I exit the services. Which will 750rs.

After 2 years I've shifted from the house and I left the house mid of the month and called many times to collect the hardware and pay my refund, I was told to write a mail, which I did along with the mail from Excitel confirming refund of stop of service.
My written request via email was on 18th September 2018, since then I have been calling them every alternate days to check on the status, on 22 September I was told the refund is approved and will be dispersed in a day or two.
My ticker was closed next day I called up and was told that local provider refused to pay the refund and closed the ticket.
Got it reopen.
Since then every second day I call them and they say BD team is working on it and will get update in 2 days and then I call them the third day and again the same response I'm fed up of calling them every second third day, it's been 6 times I've done it and still same response, they don't transfer me to the BD team, and just say to wait for 2 days and happening for 28 days now.

Please take action on their inefficient way of handling outgoing customers.

IT seems they don't care to even call once to update that it's going to get late.

No respite from them.

Regards
Saju Thankappan

Internet is not working from the past 3-4 days.. Works for a couple of hours and then it goes down.. Raised more than 7 service tickets/complaints.. Spoke to reps.. They just give excuses we are working on it... They do not even give compensation as i already paid for their service!!! Again they are asking me to pay next month with out completing 30days,
Remaining 15 days are there, which are to be used...
Kindly help me

I have recharged my internet but after recharge 15 days there is no connectivity, we call every day morning & also evening for internet but same reply we trying to resolve your query with in 24 hours but there is no any solution after 15 days connection start & call again & again for service extension then they extend firstly 2 days then 5 days then 5 days, but after exhaust about this we decide to change service provider but after 4-5 days excitel customer support person call many time please do recharge we should provide this facility this also, then we think let's try one more time then we have recharged again rs. 820 but after recharge there is same condition, no connectivity then we call but at recharge time they should not describe any extra charge & doing call 3-4 times they said some area issue we try to resolve with in 24 hours but now after 3 days they told your connection was deactivated with in 20 days now you have to pay 300 more for connection activation, now please don't use this service provider mainly there is no any person who resolve your problem.. Now anybody tells that which connection was deactivated with in 20 or 25 days. My experience is worst more than worst with excitel.

It has not even been almost a month and every their some or the other form of excuse that their is power failure and new one the fiber cut situation, every day they make the smart excuses and in the app they mark it as the situation is resolved even when it is not resolved to me. Every they tell me the same story again and again and it just not resolves. I understand that sometimes faults happen but i mean like every other day if this happen i feel like i am being conned or frauded along with many others which i think are also suffering the same

I have an excitel broadband wifi connection registered against my number [protected]. Since 16 october 2018 i have raised innumerable number of complaints detailing my speed issue which is about 24 mbps against the promised 100 mobs. I am paying for 100 mbps each month. The excitel customer care and they operator around my area whose name is asim rajput are not attending to my issue. Every time i call the customer care they assure that the matter would be resolved but without resolving anything they are settling my issue. For this lackadaisical approach and giving false assurance and doing nothing actually and again taking money from me for 100 mbps is cheating, forgery and fradulent practice. I want action against excitel.

For last 2 months excitel broadband has been harassing me by frequently not providing me the internet in last 2 months i have complaint the service procider at least 12 times and called there third party provider atleast 20 times.
My registered id is rajan_527
Each time they come up with new excuses and there customer service people have no decency to talk, one of there representatives even cut the call.
Please help