Excitel Complaints & Reviews

We have been using Excitel broadband and my internet is down since last 4 days, I have been following up with them on daily basis and every time they asking me for 24 hours time, finally they got failed to sort out this problem. Every month after paying monthly charges (I am paying Rs.810 per month), every alternate day internet stops working and when we call the customer care they saying that it will be rectified within 24 hours, even after calling them multiple times they do not have a permanent solution to fix this connectivity issue. Their aim is to only making money through this kind of business without provides the proper customer service. All the time the customer care executive say is "your issue has been raised and the services will be resumed by end of the day”. Next day again they make the same false commitment. I have made request for a refund but they are not going to do that also. Only thing is making money from customers. We almost all customers from our locality are going for to take strong legal action through consumer court to claim for the loss due to negligence of this service provider.

Hello All,

It's been more than 7 days since my connection is not working at all. Evrery time call in CC they tell me wait for a day. And that day never came.

And about speed. I have 50 Mbps plan they every first month it has given the speed cuz they want you spend approx 2000 for a connection and they know after 1 month you won't go to take another connection so what they do is SLOW DOWN YOUR INTERNET SPEED.

Speed will never gonna be the same as it was in first month after purchasing computer connection.

Most pathetic customer service. You call in customer care they generate ticket. And nobody will come to check issue and without checking they send SMS your issue has been resolved.
Even after I called again but result same they said generate ticket. And automatically case closed.

Guys I will suggest everyone do not take Excitel connection most pathetic.

Regards
Shashi Kant Pandey
(Advocate)

I tried making payment for my broadband connection. On 19th sept. The amount was deducted but it shows that the transaction was declined. I called their customer service number and spoke to vinod he said that the payment is declined so i need to try again. He said it was declined at his gateway. I again called and spoke to gurpreet. Gave him the transaction details and he said withing 7 days i will get my money back. I got the money back now when again i made payment today the amount got deducted. Now when i contacted them this time. Some # # answered the call. His name is bharat. This # kept on saying that he has escalated the ticket which i opened on 19th sept (9 days ticket still open). When asked to connect to the supervisor. He said there are no supervisor.in night shift there are no supervisors on weekdays. This guy had the guts t hang up my call. I still do not have my connection active and cant use the service.

Customer name sanjeev abraham

Horrible service provided. Not work on issues.. No internet connectivity from last 5 days...
Never opt for excitel services.
Using excitel service in west delhi.. After 3-4 days it stop working. It's prepaid service so customer care never care for customers inconvenience.
Customer care team change issue ticket status to 'solved' without resolving the issue.

I took excitel broadband pvt ltd service at my new address, i paid the charges as per their prepaid plans. But since yesterday (200 pm, 07/09/2018) i am not getting connectivity, i contacted/ reported my complaint to excitel on their app, customer care, twitter, email, local sales executive etc. But in last 27 hour they are failed to provide service.
My username/id for excitel : [protected]@834
Registered mobile number: [protected]

Please take the appropriate action.

Thanks,
Ram dayal ahirwar

This is Bhavana.I have taken a new connection of Excitel.The person named Shailendra came to start the service.There was a connectivity issue (net was coming and going), he reported error in my router and mentioned connectivity issue is due to this.Anyway, he created an open connection with the assistance of Excitel ISP person, which was working fine for 4 hrs and payment of 1320/- was made to him. .Since, I can't keep the connection open, he said it will be done the next day by him.I called Excitel ISP-person for the same in the morning, he came and set the password, but awsn't successful and marked issue in connectivity.He asked me to call the Excitel person-Mr. Shailendra Singh -his contact no- [protected] a.I called and this person just denied to come and check, moreover talked harshly.I called excitel customer care but despite of my new connection they are not taking quick action towards it.They are not at all active as they were active in providing connection.I will be thankful if I get quick help .

My modem faced some technical issue, so i called them. But they were reluctant to solve my problem, thus i had to buy a new modem instead. Even after that, i continuously called them for about 12 days and every time they assured that the problem will be resolved within 24 hours, but they did not even reverted. They told me to recharge my account, i did so. Now the whole money i spent in recharge is waste as the connection is not working

I was doing one month recharge of 820 rs. On 12 july, during the payment due to poor internet, the session expired but my the money got deducted, i tried again, this time the transaction was successful. I talked to customer care and the agent confirmed the issue and told me that the amount will get refunded after 7 days, don't worry. I trusted him.
After 10 days when i didn't receive any cash back i called again. This time another agent told me that we got your both payment of 12th july. And we expanded your plan for two months without asking me first. I told him this is not right, i don't want 2 month plan, please refund it. He agreed and raised my issue again and gave the ticket id. And said to me that ill get refund within 48 hours.
Again no refund. I called again and explain entire issue to another agent. He said that they closed the issue without giving me cash back. He raised another ticket but nothing happened. Now they are saying that we can't give you cashback because both your transaction were successful. Even they can't let me talk to their superiors. They are just sorry.

I have registered a complaned for speed issue, 5 day ago. They didnot resolved the problem. They also give me issuses and, told me we will resolve the problem. This is not good. Your coustomer care person are misbhave with me, name (Raja). Which type of service you provide, i have many option for brodband, i can take any connection because we pay money for service nothing else.

Hello,

Internet connectivity was down due to router has been taken away and the service is down since four days. I called the hyderabad call center and they are not at all addressing this issue.

This is really pathetic service from excitel - unfortunate to say.

Local cable operator is krishi cable (Begumpet), hyderabad, telengana.

Can someone help?

User id: rakesh201

It's been 07 months i. E. From 03rd february that i have been facing internet issue & the speed is very poor. I have calling the cc centre every alternate day however there has been no resolution. There has been multiple tickets raised & closed without being notified nor any technician visit has happened.

The contact centre agents have been refusing to escalate the call to the supervisor stating no supervisor available or they don't have the option of transferring the call to supervisor.

The only call that i receive from excitel is for payment. When i tell them that i have not been able to use the internet, they advise to contact customer care & when i contact customer care they advise to reach out to billing team.

No one is taking an ownership of fixing the issue & hence want you'll to reverse the payment for the last 07 months as i have not been able to use the internet due to your poor customer service offered & would also like to get the service disconnected.

Below are the tickets raised & closed without me being notified or resolved & this can be validated as there is very minuscule usage due to poor service being offered. It shows connected by the internet speed is very slow & the page keeps loading.

1) 72242 - raised on 03rd feb
[protected] raised on 22nd may
[protected] raised on 30th may
[protected] raised on 07th june
[protected] raised on 28th june
[protected] raised on 08th july
[protected] raised on 09th aug

Awaiting a response & the resolution by reversing the payment of last 7 months.

Regards,
Rakesh gupta
M: +[protected]
Mail: [protected]@yahoo.com

I am using excitel internet connection of 50 mbps registered mobile number ([protected]) however i am getting very less download speed not even 2 mbps. I raised a ticket # 915019 on 2nd aug'18. I got a call from excitel on 3rd aug and they took some details like ping details, speed details etc. I provided them the details and they mentioned that they will send a technician to resolve the issue. No technician visited the house but they marked the ticket as closed.

After that i reopened the ticket several times stating that no resolution was provided however ticket was marked as closed but every time the story remains the same. I called customer care multiple times and told them the issue but they are also not bother to get it resolved and reopen the ticket and immediately mark the ticket as closed without any resolution.

Despite opening the tickets several times and calling customer care, excitel employees are so rude in closing the tickets without any resolution

Dear sir,

The excitel is taking full payment in advance for providing internet service for their customer. Since last 3 days my internet net is down and i complaint the issue with their customer care since last 2 days. One of their customer care executive told me now that we will not return the money for our inefficiency for provide the service and you have to wait till such time we will continue the service.
Please look into this matter and suggest me what kind of legal action can take against them.

Thanks & regards,
Nanda kumar

From past 3 months i am facing issues with excitel and they are not providing any resolution. Every time when i try to speak to higher authorities the executives and supervisors clearly refuses and disconnects and most of times they arrange a call back which i have not received till today.
There is no manager available at the call centre to handle problems, only one lady is available.
Even the email department also share system generated emails, they do not read customer concern.

I am complaining about the internet connection provider exitel. I have been complaining them about the internet intermittent issue for a long time but they are not fixing it. Every day i am facing this issue. I am asking for a refund but they are not going to that also. They are making lots of argument. Also their speed not coming as per the promise made by them.

Well... Excitel Broadband Pvt. Ltd is just fooling around with its customer.
I have been using Excitel broadband since its early days and was pretty much satisfied with its services till now.
But now my internet is down since last 5 days, I have been following up with them on daily basis and everytime I call them they give me a new excuse. I even requested them couple of times if I could speak to one of there supervisor or manager but I am told that they are busy and cannot attend me as of now.

I registered a complaint on their app at ( 22-Jul-2018 02:32 AM ) and also called them up immediately after that. A technician Visited me on 23rd July at around 2:00 PM on but couldn't fix it. At around 6 PM I was surprised to see they closed my ticket saying it was resolved. I immediately called them and opened the ticket.
The next day on 24th nobody visited me neither I received any call from them but the ticket was closed at around 6 PM saying the matter has been resolved. I had to call them up and opened it again.
On 25th they called me at 4:45 PM but I couldn't attend the call, so I called them back after an hour to check what is the status. I was told that a technician would visit me the next day on 26th at around 4 PM.
Today is 26th July and nobody visited me, neither I received any call. I called them up instead at around 6 PM and there was not explanation.

Really dissapointed with the services. I would like it to be resolved ASAP. I would also like to claim Rs 5000.00 per day as compensation for the inconvenience I had to face.

User ID : MUK_B197

Availed their services in Jan 2018. No resolution for connectivity issues since 3 months. Further irresponsible behavior of customer care. Their executives visit without prior information and valid id card of company. One of their executives took our router with him, which was purchased by us from the company, and was returned back only after 2 days of continuous chasing. Even their customer care didn't have any information of it. It was to be confirmed by them within 48 hrs which was never done. Further, when we wanted to talk to their senior on 25th July 2018 regarding connectivity issues, they insisted on calling us back as their senior was busy. That call back is pending till date. Further services were extended quoting it to be a goodwill gesture but even then there was no connectivity during the extended duration. Further numerous calls were also made to their customer care number in addition to raising tickets on their mobile application. The only thing that they did was check my router from back end and forwarding the complaint to their technical division which was of no help.

Attaching screenshot of complaint numbers. These complaints have further threads of repeated complaints on different dates.

Customer User ID - [protected]

Relief Sought: refund for 3 months along with money paid for router as it was purchased only for their connectivity and compensation for the hardships faced for over 3 months.

I have been facing frequent dropping in connectivity and i have told them many times.But they do not pay attention towards my problem and i have been facing this issue for the last 2 months. They always say that technician will visit and will rectify the problem but no has visited so far and customer support told me that there is no any refund policy.So i am trapped and my Rs 820 have gone now.

Dear sir,

I am using excitel broadbands wifi at my home, and from last 3 days internet is not working and i have complaint many times at excitel customer care which is[protected], they told me that our technician will visit at your palace and your issue will be resolved in 24 hours from last three days but none of their technician visited and i am still facing the same issue. My complaints are 805790, 808219, 800449, 806392. When i have installed their connection they guys told me we are the best in providing service. We will resolve your complaints in 24 hour but when times comes they are not giving serivce. This is really disgusting. Please help me they guys are not listening about my complaint.

Thanks & regards,
Shanu singh

Hi team,

I am an existing customer of excitel. From past 1 month i am not getting internet
We are frequently facing connectivity issues and complained the same.
In our building we have 4 connections. When contacted the local service provider and he is not able handle frequent connectivity issues. What a pathetic reason.
He said he will be closing all the user accounts from the building.

I have taken the internet connection on may 6th, 2018 and paid the amount 3653.00. Kindly refund the same. Beeramguda, ameenpur. I am asking them to either provide internet or refund the amount. They are not doing anything. They are least bothered about customer's hard earned money. Very pathetic management. If they are not able to provide service then refund the amount.

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