Excitel Complaints & Reviews

I have been using excitel broadband internet for a long time, from past two month there has been lot of connectivity problems. Everyday other day internet stops working, when i call the customer care they say that there is a power failure and it would be restored in 4hrs, but it doesn't happen, even after calling them multiple times they do not have a permanent solution to fix this. All they say is "your issue has been raised and engineers...

I am having excitel broadband wi-fi installed in my home for last six months. There is an oft repeated problem of wi-fi signals going out at least 10-20 times in a day for a time period ranging from few seconds to about 2-3 minutes. I have been tolerating that and did not lodge any formal complaint.
However, since today morning, my broadband wi-fi has been down and from 10 a. M. Till 6 p. M., i have repeatedly lodged 4 complaints after...

Sir,
We connected your connection in our office in the name of paras aluminium private limited add 10578/20, shanker gali no.2, motia khan, delhi-110055.
At last 15/05/2018 we complaint so many time on regular basis compaint about speed we paid you 100mbs but we get only 15mbps speed. We registed our complaint on daily basis. We purchase wifi device for your local operater.
Company any local operate dont take any action...

This is in regards to the worse customer service provided by excitel. I had no internet service on 25th may 2018 around 1pm. I called the helpdesk and they said there is some fibre problem and it would be resolved in 3 hrs. I again called after 3 hrs and they said another 3 hrs and finally i again called after 6 hrs and they said another 2 hrs. Spoke to 3 different agents named somdeep, nachiketa. Finally i gave up and when the internet did...

Reason
Speed issue/ping loss
Status
Open
Your uploaded files
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#670879 speed issue
05-may-2018 17:32:25 r_budhiraja
Description:
The user called us for speed issue.
15 days ago

Durgesh. Kumar | 08-may-2018 17:13:31
Dear subscriber,
Thank you for reaching out to us. As per...

Since past few days i have been receiving 5 mbps broadband data speed against the plan seed of 50 mbps. The ticket is now open since 4 days time and there is neither any calbak from technician or company executive.

Every tme i call customer care, they say renovation work under progress and no details available with them. Also, they provide fake address for local offie 76 b akshardham sector 19, which is indeed a residential...

It's been 3 days i'm not getting internet connection. I've raised ticket#110884 they're promising for next day resolution. But the problem still persists the same. I learn online it's was very inconvenient for me managing these days. The issue is still un addressed. This is not first time it happens 4-5 times a month. Whenever we call they promise to get it resolved next day but it won't happen it continues for 4-5 days sometimes. The worst...

I've got new excitel broadband connection in delhi kakrola village and got online bill as well how ever after two days my internet got disconnected saying they have not received any payment against my connection.

I debated that i've invoice number for my bill but they refused to listen and hung up the call. This is so unacceptable and this shows these poor service providers can not grow ever...!

I'm reachable...

Want to convey a message/feedback/complaint, that you are the worst broadband service provider in delhi ncr and mostly in jamia nagar okhla.

Since 1 month i have faced numerous instances where the connectivity got hampered and resolution was done only after my numerous follow up with the pathetic customer care executives who are just sitting with no knowledge and wasting time and energy.

Last week there was no...

I have done payment of rs.643.1 to my. Excitel.com website on 27th april by transaction id exc_pt_5ae228f619da1 and was shown failed on their website but payment deducted from my bank account with paytm ref id[protected]. When i contacted paytm, they are saying payment was successful. Excitel website is using paytm payment gateway. They are not refunding my amount....

I was excited by excitel's plans and switched from my current provider.
The main reason for switching is because my provider was mtnl (Yes mtnl) and obviously i was looking for better service.

Since 24th april my connection is totally messed up and excitel has not been able to even identify the problem. Similarly i had to make several calls to even make come and visit my place.

These were the precise...

Sir,

i am subscriber(customer) a of excitel internet service provider, my internet is down science 19 march 2018, we complained many times but no one came to my office nor resolve my problem, in between my payment is due so inter is cut down, we pay for next month bill but my problem is same, we are unable to browse internet, every times thay tall me that problem is resolve within four hour, i want that either excitel provide...

Hi,

My excitel broadband connection disconnected on 23rd march 18. Then i got to know that kng enterprise, rohini sec 3 have done a fraud. I have been into the follow ups from 5th-6th april, 18. Despite talking to the customer care many times, people tried to satisfy me with their false promises. After many days also, i did not get any call from either vendor or customer care. Even today 25th april 18 also, i wanted to talk...

Hi, i'm from gurgaon, haryana. I have started using excitel internet service 2 weeks back. I took plan of 50mbps. They are charging around 850 monthly + 500 installation charges. I ask them for providing static ip and they are ready to provide me that static ip service on additional 1200 rs yearly payment. 3 week already passed but they don't provided me static ip. Now just after two weeks i'm frustrated with excitel's poor, no worst service....

A client of theirs is sending daily spam around the world, which is against Excitel's Terms & Conditions. Have reported every single spam to them via looking up the originating IP address the email headers and forwarding to their abuse dept - as is the protocol for all reporting all spam everywhere. Excitel auto reply with a ticket ID number and state a response within 24 working hours. Have been reporting this for 7 months now, not one single...

I have been a subscriber of isp excitel service since about an year now. My internet stopped working on 1st of april.

I called excitel after a few days to complain on the same and was informed that a technician would be sent to rectify the same at the earliest.

I called again on 12th april to check as to why a tech has not yet been sent, to my surprise i was informed that their service is terminated in my area...

I have already once complained about speed. There was no response till now. You said speed is 50 kbps but badly its less than 10 kbps. Is this the way you are cheating customers. If it is continued like this you will surely loose your customers and i am the first to change the excitel internet.

Expecting last reply from you.

If not bye to excitel....

I paid amount of 3900/- for 6 months plan on 24/jan/2018 to excitel member. He said he will be giving connection with in a day but he refused to give connection after three days also. I asked Shinto refund amount which I paid, he said he will do it. But, that fellow didn’t return my amount till now its more than a month. every time when I call him, he is saying - will return my amount tomorrow by 12 ‘O’ clock. All my mobile balance...

I am from shapurnagar., jeedimetlahere the local excitel operator was a cheaterthey discontinued my services before 12days of expiry. If there is any negative star i will give -10. So please don't take rvr and excitel internet connection in shapurnagar and gajularamaram road. No customer support and service they had to return my 11 days money back at any cost...

Hi
I have taken connection from excitel from last 2 months.In that 2 months, 1 month my internet is not working .If internet is working for 2 days, 4 days is not working.I registered complain through customer care, each time they are saying, it will take 24 hrs to resolved this issue, again call to customer care same reply from the customer care person .They are not bother about customer problem and they are getting angry while ask...