Excitel Complaints & Reviews

Hi,

My name is prasoon. I have applied for a new connection on 22nd october 2017 paid an advance of 200 through paytm. Excitel agent agreed to setup the new internet connection within 72 hours after the amount was paid. Its been over 80 days since, they fail to deliver. I keep calling them but they don't respond. Excitel agents promised me the mount 3 months back but they fail to keep up their promise. I'm not at all for the...

I am an existing user of excitel for past 2-3 months and from past 3-4 days excitel has given such a pain that i cannot explain.

I keep registering complaints and they don't even bother and close cases without even getting into it.

This is so annoying.

I recently increased my plan from 545 to 845 and still i am unable use the net. Max speed i am getting is around 1 mbps.

Request...

I have taken 100 mbps plan, but when i'm checking the speed its showing 20 mbps for download and 85mbps upload, even the technicians don't know whats wrong.
It never happened before, i have been using excitel for 8 - 9 months and since i recharged my plan on november 27th 2017, it started this issue.

I dont know but i have used different service providers for internet and it seems every provider gives better...

1. Excited userid - gopiyushc15
2. Using since 5 months.
3. Service is only good for first 2-3 months.
4. After that, the internet speed use to remain below 1kbps.
5. You will register complaint, engineer will come and fix it. Speed seems to be excellent.
6. I terey works fine for few hours.

Repeat step 4-5-6 infinite number of times.
Slow speed - complaint - issue fix - slow...

I am s appa rao, contact no:- [protected], i applain the new connection on july 2nd 2017, your service represented persons fixed that connection on
July 9th 2017, speed issue perpose i rised complaint on 11th morning, compilant no 9964, still its pending, neytwork speed is 1mbps, still i am not satishfied,
Plz refunded the cash back thank you.

I will paid 3months in single package.

Custmor care...

I have paid an amount of 644 rs to excitel broadband agent mr. Vishnuvardhan reddy (+[protected], and he told my connection will be done with in 2 days. I have submitted my voter id card copy and picture also.
Till now no connection has been done, and no one is taking responcibilities to that. Attaching valid bill.
I have called 10 times to the custemer care and i have all the responce recorded, they are unable to refund...

I faced internet (Goes off) problem at least every alternate hour in a day and slow internet speed and there is a poor customer service (If we call them at toll free number or local area operator then they simply educate us to wait for 24 hours to rectify the issue, every time they used to give the same answers, so i am fed up now, please take some action.

I told them many times that this problem comes many times every day...

Hello,
I had taken a connection of excitel o[censored]ser id - ashish 328.
As i had not use the internet from 17 of october till 8 nov (This time).
I want to extent the date to 21 nov. (20 days from 17'october to 8'november).
My service provider told me to request to the helpdesk and you will get help from the support service.
But they unable to help me anymore.
Please help me regarding this issue.
br...

I face internet (goes off) problem atleast every alternate day and slow internet speed and there is a poor customer service (If we call them at toll free number then they simply educate us to wait for 24 hours to rectify the issue, everytime they used to give the same answers, so i am fed up now, please take some action .
I told them many times that this problem comes 3-4 times every week but no one is to take it seriously and pay...

I got excitel connection on 8 oct and from that day i am complaining for speed. I opted 50 mbps plan and i am getting 10 to 25 mbps speed.

I called the customer care department and they asked me to wait for 48 hrs but after 48 hrs when i called the fields guys that look into the cable problem, he was not aware of my complaint. As per him, customer care hasn't send him my complaint.

I don't think they have proper...

I have been using excitel internet for the last 3-4 months. I found the service very poor. The internet connection is not reliable at all. Every other day the net is down due to some reasons or the others. Whenever we call excitel customer care, their standard reply is your compliant will be resolved in 24 hours. They are not having technically qualified staff to handle the customers. They do not have the proper feedback from the ground staff...

I have been using excitel broadband services for internet usages.

I have very bad experience with the services, each month i have to raise a complaint for no connectivity issue, slow speed etc.
I can understand once in a month is possible due to any technical issue but multiple times does not make any sense.

Due to this problem i have faced many problem as whenever i have to work on internet and urgent...

I have been using excitel broadband for 100 mbps plan. However i got speed of 2 mbps to 40 mbps most of the days. I called customer care multiple times for resolution. Further investigation reveals switches of local vendor are not capable enough for 100 mbps. They did not mentioned while taking the connection they are not having power backup capacity. They mentioned no issues will be there. Every day if power gone then i am not getting internet....

I have paid inr 650 for new broadband connection to a excitel representative on sept 13.

Receipt number: 22380
Executive mobile number: [protected]

Since the day i paid amount to him, these has been no feedback. Further he stopped attending my calls. This seems like another new bluff game in the town. I immediately want to get my money back as i have already fed up with the company services....

I used to face internet intermittent (Goes on and off) 8-10 times in a month and slow internet speed and there is a poor customer service (If we call them at toll free number then they simply educate us to wait for 24 hours to rectify the issue, everytime they used to give the same answers, so i am fed up with excitel service and moving to different service provider....

I have paid for the connection 5 days back a amount of inr 650 towards getting a new broadband connection. And the one who has collected the money, also the one who is suppose to be give the connection, there contact numbers are [protected] &, [protected]
Respectively. They don't answer the phone neither updating us about the connection. Please assist us in this matter asap. Now we want our paid amount back and do not even wish...

We have paid for the connection last morning a amount of inr 997 towards getting a new broadband connection. And the one who has collected the money, also the one who is suppose to be a area manager there contact# is[protected] & [protected] pankaj,
Respectively. They don't answer the phone neither updating us about the connection. Please assist us in this matter asap. Now we want our paid amount back and do not even wish to have...

We have a connection of excitel since last one year they didn't give us a proper service every time they have an excuses due to fiber cut network gone or else whenever connection goes we tried to contact on helpline number but at that time they didn't received calls. We are fed up of this type of service kindly do something. They are making just fake promises......

We got a new registration for excitel broadband. We gave then rs. 1325 which include tax as well. (They said for cable installation and plan payment).

When we ask for for the proper invoice of 500 rs. (In name of cable installation). They said local vendor will give. No invoice has been provided by them. Neither local vendor is giving invoice nor company moreover, local vendor said, "for installation charges, no bill is given"....

I have contacted sales person and paid the amount 644 on 26th aug 2017. They said it will take one day to install which they have failed. For 3 more days i had been calling 10 times a day but finally the said they were not able to do it. So they would refund the amount. I have been calling them for 3 days for my money god's sake. They are just like they are not responsible for anything....