Excitel Complaints & Reviews

Since past few days i have been receiving 5 mbps broadband data speed against the plan seed of 50 mbps. The ticket is now open since 4 days time and there is neither any calbak from technician or company executive.

Every tme i call customer care, they say renovation work under progress and no details available with them. Also, they provide fake address for local offie 76 b akshardham sector 19, which is indeed a residential address. No phone number details provided for local ofice or of technician by customer care.

I have subscribed to 1 year plan for excitel which provided right speed intially, but now feel cheated as their plan run @ reduced speed of 5 mbps only. The speed fluctuates time to time, but now its 5 mbps contant reduced
Speed from backend itself.

Thanks.
Rishi - [protected] (N registered number with excitel)

It's been 3 days i'm not getting internet connection. I've raised ticket#110884 they're promising for next day resolution. But the problem still persists the same. I learn online it's was very inconvenient for me managing these days. The issue is still un addressed. This is not first time it happens 4-5 times a month. Whenever we call they promise to get it resolved next day but it won't happen it continues for 4-5 days sometimes. The worst network. Really fed up with it.

I've got new excitel broadband connection in delhi kakrola village and got online bill as well how ever after two days my internet got disconnected saying they have not received any payment against my connection.

I debated that i've invoice number for my bill but they refused to listen and hung up the call. This is so unacceptable and this shows these poor service providers can not grow ever...!

I'm reachable at yudi. [protected]@gmail.com and [protected].

Want to convey a message/feedback/complaint, that you are the worst broadband service provider in delhi ncr and mostly in jamia nagar okhla.

Since 1 month i have faced numerous instances where the connectivity got hampered and resolution was done only after my numerous follow up with the pathetic customer care executives who are just sitting with no knowledge and wasting time and energy.

Last week there was no connectivity for about 5 days and i was make sure that those days will be added in the monthly cycle, but did not happened.

At present there is no connectivity since 14 hours and i've spoke to the customer service twice and there is no resolution.

I am writing you this to let you know that the service you are providing is degrading day by day and you will lose customers eventually.

I have done payment of rs.643.1 to my. Excitel.com website on 27th april by transaction id exc_pt_5ae228f619da1 and was shown failed on their website but payment deducted from my bank account with paytm ref id[protected]. When i contacted paytm, they are saying payment was successful. Excitel website is using paytm payment gateway. They are not refunding my amount.

I was excited by excitel's plans and switched from my current provider.
The main reason for switching is because my provider was mtnl (Yes mtnl) and obviously i was looking for better service.

Since 24th april my connection is totally messed up and excitel has not been able to even identify the problem. Similarly i had to make several calls to even make come and visit my place.

These were the precise reasons i ran away from mtnl, it seems mtnl is far better. At least there was a grievance cell with them. With excitel you can only grieve yourself.
Sorry state of broad band in the country.

Sir,

i am subscriber(customer) a of excitel internet service provider, my internet is down science 19 march 2018, we complained many times but no one came to my office nor resolve my problem, in between my payment is due so inter is cut down, we pay for next month bill but my problem is same, we are unable to browse internet, every times thay tall me that problem is resolve within four hour, i want that either excitel provide my full payment for two month or adjust in next bill for these day.

we will be very thank full to you

Hi,

My excitel broadband connection disconnected on 23rd march 18. Then i got to know that kng enterprise, rohini sec 3 have done a fraud. I have been into the follow ups from 5th-6th april, 18. Despite talking to the customer care many times, people tried to satisfy me with their false promises. After many days also, i did not get any call from either vendor or customer care. Even today 25th april 18 also, i wanted to talk to the management but my call was disconnected. Now i want refund and no one wants to listen to this.
So i request everyone not to take broadband connection from excitel.

Hi, i'm from gurgaon, haryana. I have started using excitel internet service 2 weeks back. I took plan of 50mbps. They are charging around 850 monthly + 500 installation charges. I ask them for providing static ip and they are ready to provide me that static ip service on additional 1200 rs yearly payment. 3 week already passed but they don't provided me static ip. Now just after two weeks i'm frustrated with excitel's poor, no worst service. Many sites are not properly loading and even youtube and other online movie sites are also loading very slowly and loading with buffering time. They are not even taking responsibilities to respond back my messages. I sent message to the regular technician gaurav, but he don't even saw my message until i called him. I called him and told about the internet problems i'm facing, and also ask him about my static ip service, but both problems are still remains.

Excitel is the worst internet service provider. Please thinks twice or thrice before taking their services.

A client of theirs is sending daily spam around the world, which is against Excitel's Terms & Conditions. Have reported every single spam to them via looking up the originating IP address the email headers and forwarding to their abuse dept - as is the protocol for all reporting all spam everywhere. Excitel auto reply with a ticket ID number and state a response within 24 working hours. Have been reporting this for 7 months now, not one single response let alone within 24 hours, maybe it should read reply in 24 months or never ... ? And they clearly have done nothing about the spam as it continues to be sent out daily. It is their duty as an ISP to deal with this and deal with their client who is sending it out against their T&Cs, so why are they turning a blind eye and ignoring this issue and doing nothing? This is not acceptable behaviour from them as a company

I have been a subscriber of isp excitel service since about an year now. My internet stopped working on 1st of april.

I called excitel after a few days to complain on the same and was informed that a technician would be sent to rectify the same at the earliest.

I called again on 12th april to check as to why a tech has not yet been sent, to my surprise i was informed that their service is terminated in my area (Without any prior notice to the consumer)

When i asked how can this happen without notice, the reply i get is that it is not their concern the 3rd party provider ceased service in this locality. I have already paid subscription for this month in full and excitel failed to provide service without any notice which is unfair.

I have already once complained about speed. There was no response till now. You said speed is 50 kbps but badly its less than 10 kbps. Is this the way you are cheating customers. If it is continued like this you will surely loose your customers and i am the first to change the excitel internet.

Expecting last reply from you.

If not bye to excitel.

I paid amount of 3900/- for 6 months plan on 24/jan/2018 to excitel member. He said he will be giving connection with in a day but he refused to give connection after three days also. I asked Shinto refund amount which I paid, he said he will do it. But, that fellow didn’t return my amount till now its more than a month. every time when I call him, he is saying - will return my amount tomorrow by 12 ‘O’ clock. All my mobile balance is going off just to call this guy and Excitel customer care. I really got vexed and irritated, of course wanted to file a case on them

Friends pls don’t ever believe this company “EXCITEL”. Its just a fraud company with sham people.

I am from shapurnagar., jeedimetlahere the local excitel operator was a cheaterthey discontinued my services before 12days of expiry. If there is any negative star i will give -10. So please don't take rvr and excitel internet connection in shapurnagar and gajularamaram road. No customer support and service they had to return my 11 days money back at any cost

Hi
I have taken connection from excitel from last 2 months.In that 2 months, 1 month my internet is not working .If internet is working for 2 days, 4 days is not working.I registered complain through customer care, each time they are saying, it will take 24 hrs to resolved this issue, again call to customer care same reply from the customer care person .They are not bother about customer problem and they are getting angry while ask about the problem and telling that out technician will contact you and disconnect the call .Like this scenario happening 3 to 4 days than internet is coming.I am fed up with calling to their customer care people.Please don't go with excitel, if you are in Hyderabad. These customer service people name noorjahan, siva, subramanyam, kalyani, venkat, Nageswara etc.I forget their names .Every time some new people lifted my call and telling me we will fix your issue within 24 hrs, i dont know about previous person.I fed up please help me .

They take money in advance and did not do installation. Daily they give silly excuses.
All guys says that today it will be done but keep postponding it.

When asked for refund they just say tomorrow 100% your installation will be done but still no one comes for installation, they even won't give proper response.

They r just frauds.

Date of incident - 10/01/2018

Hi,

My name is prasoon. I have applied for a new connection on 22nd october 2017 paid an advance of 200 through paytm. Excitel agent agreed to setup the new internet connection within 72 hours after the amount was paid. Its been over 80 days since, they fail to deliver. I keep calling them but they don't respond. Excitel agents promised me the mount 3 months back but they fail to keep up their promise. I'm not at all for the money but please be careful of such fraud companies. They are fraud notorious companies out there who will promise best speeds @ very low prices. They will take your money and run away. Beware of fake company excitel. They wont pick up the call and wont respond, one of the worst internet service provider ever.

Regards,
Prasoon

I am an existing user of excitel for past 2-3 months and from past 3-4 days excitel has given such a pain that i cannot explain.

I keep registering complaints and they don't even bother and close cases without even getting into it.

This is so annoying.

I recently increased my plan from 545 to 845 and still i am unable use the net. Max speed i am getting is around 1 mbps.

Request for any executives visit to home for sorting out the problem, still they don't bother for that. Now as i am help less and fedup with this excitel thing, i have register a complaint against them.

Will attach tickets i raised, how this complaint will work.

This is for sure, i won't be using excitel after the expiry of the plan because i have been really patient and they have crossed the limits and i have lost all my patience.

Regards
Pritam

I have taken 100 mbps plan, but when i'm checking the speed its showing 20 mbps for download and 85mbps upload, even the technicians don't know whats wrong.
It never happened before, i have been using excitel for 8 - 9 months and since i recharged my plan on november 27th 2017, it started this issue.

I dont know but i have used different service providers for internet and it seems every provider gives better service for 6-8 months and then it gets #.

1. Excited userid - gopiyushc15
2. Using since 5 months.
3. Service is only good for first 2-3 months.
4. After that, the internet speed use to remain below 1kbps.
5. You will register complaint, engineer will come and fix it. Speed seems to be excellent.
6. I terey works fine for few hours.

Repeat step 4-5-6 infinite number of times.
Slow speed - complaint - issue fix - slow speed.

You get stuck in this loop suffering and going back to mobile internet connection.

Discontinuing this service, the worst service.in delhi.

Mtnl is even better than excited.

Go for excitel only if you want internet service for 1-2 months.