Excitel Complaints & Reviews

I paid amount of 3900/- for 6 months plan on 24/jan/2018 to excitel member. He said he will be giving connection with in a day but he refused to give connection after three days also. I asked Shinto refund amount which I paid, he said he will do it. But, that fellow didn’t return my amount till now its more than a month. every time when I call him, he is saying - will return my amount tomorrow by 12 ‘O’ clock. All my mobile balance is going off just to call this guy and Excitel customer care. I really got vexed and irritated, of course wanted to file a case on them

Friends pls don’t ever believe this company “EXCITEL”. Its just a fraud company with sham people.

I am from shapurnagar., jeedimetlahere the local excitel operator was a cheaterthey discontinued my services before 12days of expiry. If there is any negative star i will give -10. So please don't take rvr and excitel internet connection in shapurnagar and gajularamaram road. No customer support and service they had to return my 11 days money back at any cost

Hi
I have taken connection from excitel from last 2 months.In that 2 months, 1 month my internet is not working .If internet is working for 2 days, 4 days is not working.I registered complain through customer care, each time they are saying, it will take 24 hrs to resolved this issue, again call to customer care same reply from the customer care person .They are not bother about customer problem and they are getting angry while ask about the problem and telling that out technician will contact you and disconnect the call .Like this scenario happening 3 to 4 days than internet is coming.I am fed up with calling to their customer care people.Please don't go with excitel, if you are in Hyderabad. These customer service people name noorjahan, siva, subramanyam, kalyani, venkat, Nageswara etc.I forget their names .Every time some new people lifted my call and telling me we will fix your issue within 24 hrs, i dont know about previous person.I fed up please help me .

They take money in advance and did not do installation. Daily they give silly excuses.
All guys says that today it will be done but keep postponding it.

When asked for refund they just say tomorrow 100% your installation will be done but still no one comes for installation, they even won't give proper response.

They r just frauds.

Date of incident - 10/01/2018

Hi,

My name is prasoon. I have applied for a new connection on 22nd october 2017 paid an advance of 200 through paytm. Excitel agent agreed to setup the new internet connection within 72 hours after the amount was paid. Its been over 80 days since, they fail to deliver. I keep calling them but they don't respond. Excitel agents promised me the mount 3 months back but they fail to keep up their promise. I'm not at all for the money but please be careful of such fraud companies. They are fraud notorious companies out there who will promise best speeds @ very low prices. They will take your money and run away. Beware of fake company excitel. They wont pick up the call and wont respond, one of the worst internet service provider ever.

Regards,
Prasoon

I am an existing user of excitel for past 2-3 months and from past 3-4 days excitel has given such a pain that i cannot explain.

I keep registering complaints and they don't even bother and close cases without even getting into it.

This is so annoying.

I recently increased my plan from 545 to 845 and still i am unable use the net. Max speed i am getting is around 1 mbps.

Request for any executives visit to home for sorting out the problem, still they don't bother for that. Now as i am help less and fedup with this excitel thing, i have register a complaint against them.

Will attach tickets i raised, how this complaint will work.

This is for sure, i won't be using excitel after the expiry of the plan because i have been really patient and they have crossed the limits and i have lost all my patience.

Regards
Pritam

I have taken 100 mbps plan, but when i'm checking the speed its showing 20 mbps for download and 85mbps upload, even the technicians don't know whats wrong.
It never happened before, i have been using excitel for 8 - 9 months and since i recharged my plan on november 27th 2017, it started this issue.

I dont know but i have used different service providers for internet and it seems every provider gives better service for 6-8 months and then it gets #.

1. Excited userid - gopiyushc15
2. Using since 5 months.
3. Service is only good for first 2-3 months.
4. After that, the internet speed use to remain below 1kbps.
5. You will register complaint, engineer will come and fix it. Speed seems to be excellent.
6. I terey works fine for few hours.

Repeat step 4-5-6 infinite number of times.
Slow speed - complaint - issue fix - slow speed.

You get stuck in this loop suffering and going back to mobile internet connection.

Discontinuing this service, the worst service.in delhi.

Mtnl is even better than excited.

Go for excitel only if you want internet service for 1-2 months.

I am s appa rao, contact no:- [protected], i applain the new connection on july 2nd 2017, your service represented persons fixed that connection on
July 9th 2017, speed issue perpose i rised complaint on 11th morning, compilant no 9964, still its pending, neytwork speed is 1mbps, still i am not satishfied,
Plz refunded the cash back thank you.

I will paid 3months in single package.

Custmor care team:-

Hi reyyi tirupati,

Thank you for reaching out to excitel!

This is a system-generated response to acknowledge receipt of your e-mail with ticket id tkt1184.

This interaction is being tracked through above ticket id. Your feedback is important to us and we are committed to provide a satisfactory resolution. You can expect a response to this email within 24 working hours.in case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

I have paid an amount of 644 rs to excitel broadband agent mr. Vishnuvardhan reddy (+[protected], and he told my connection will be done with in 2 days. I have submitted my voter id card copy and picture also.
Till now no connection has been done, and no one is taking responcibilities to that. Attaching valid bill.
I have called 10 times to the custemer care and i have all the responce recorded, they are unable to refund my mony. So need a strong action so that they should not neglet on innocent peple.

I faced internet (Goes off) problem at least every alternate hour in a day and slow internet speed and there is a poor customer service (If we call them at toll free number or local area operator then they simply educate us to wait for 24 hours to rectify the issue, every time they used to give the same answers, so i am fed up now, please take some action.

I told them many times that this problem comes many times every day but no one is to take it seriously and pay required attention to customer's problem.

Hello,
I had taken a connection of excitel o[censored]ser id - ashish 328.
As i had not use the internet from 17 of october till 8 nov (This time).
I want to extent the date to 21 nov. (20 days from 17'october to 8'november).
My service provider told me to request to the helpdesk and you will get help from the support service.
But they unable to help me anymore.
Please help me regarding this issue.

Pratyush gupta
[protected]

I face internet (goes off) problem atleast every alternate day and slow internet speed and there is a poor customer service (If we call them at toll free number then they simply educate us to wait for 24 hours to rectify the issue, everytime they used to give the same answers, so i am fed up now, please take some action .
I told them many times that this problem comes 3-4 times every week but no one is to take it seriously and pay required attention to customer's problem.

I got excitel connection on 8 oct and from that day i am complaining for speed. I opted 50 mbps plan and i am getting 10 to 25 mbps speed.

I called the customer care department and they asked me to wait for 48 hrs but after 48 hrs when i called the fields guys that look into the cable problem, he was not aware of my complaint. As per him, customer care hasn't send him my complaint.

I don't think they have proper matrix for customer complaints.

I have been using excitel internet for the last 3-4 months. I found the service very poor. The internet connection is not reliable at all. Every other day the net is down due to some reasons or the others. Whenever we call excitel customer care, their standard reply is your compliant will be resolved in 24 hours. They are not having technically qualified staff to handle the customers. They do not have the proper feedback from the ground staff to update on the complaint. Their supervisors can give only assurances but no solutions. This can be verified from my account where i lodged numbers of complaint during the last 3-4 months. The speed of my plan is 50 mpbs but it is always between 25 to 30 mpbs. Nobody bothered to my complaints seriously. The present grievance is regarding my complaint lodged on 5th october 2017 at 6.30 pm for non-connectivity. However, the problem could not be solved by excitel till 6.30 pm on 8th october 2017 and that too after my regular calls to their customer care. Their local partner ishika enterprises who visited my house after restoring my connection intimated that excitel informed them today only. Had excitel intimated ishika enterprises on time, my connection would have been restored on 5th october 2017 itself. My humble request is to punish the people who are responsible for the delay caused and suitable compensation be given to me for the harassment i faced during this period.

Thanks

V. K. Gaur
[protected]
[protected]@hotmail.com

I have been using excitel broadband services for internet usages.

I have very bad experience with the services, each month i have to raise a complaint for no connectivity issue, slow speed etc.
I can understand once in a month is possible due to any technical issue but multiple times does not make any sense.

Due to this problem i have faced many problem as whenever i have to work on internet and urgent requirement it does not work.

After complaining the issue it takes much time to getting fixed.

There is no prior information if there is any planned outage or technical fault in my area.

It's worse service provider.
Looking forward to get it fixed so that do not get a chance to raise the same issue again and again.

Thanks,
Guddu

I have been using excitel broadband for 100 mbps plan. However i got speed of 2 mbps to 40 mbps most of the days. I called customer care multiple times for resolution. Further investigation reveals switches of local vendor are not capable enough for 100 mbps. They did not mentioned while taking the connection they are not having power backup capacity. They mentioned no issues will be there. Every day if power gone then i am not getting internet. I am loosing my work every time. So if they are aware of this, why are they charging customers for 100 mbps and why they are saying no issues at all which they cant provide at all. If i call them now local provider asking to contact customercare and customer care asking to talk to local provider. So asking them for refund of my money, they are not willing to consider that, despite speeding issue still remains open. Apart from this, there are lot of frequent disconnections and speed is not at all consistent, sometimes it is 70 to 50 to 2 mbps but never 100 for which i paid for. I am fighting with them, but irresponsible people. A disappointed user : customer id : kiranb service provider : excitel broadband my contact : [protected]

I have paid inr 650 for new broadband connection to a excitel representative on sept 13.

Receipt number: 22380
Executive mobile number: [protected]

Since the day i paid amount to him, these has been no feedback. Further he stopped attending my calls. This seems like another new bluff game in the town. I immediately want to get my money back as i have already fed up with the company services.

I used to face internet intermittent (Goes on and off) 8-10 times in a month and slow internet speed and there is a poor customer service (If we call them at toll free number then they simply educate us to wait for 24 hours to rectify the issue, everytime they used to give the same answers, so i am fed up with excitel service and moving to different service provider.

I have paid for the connection 5 days back a amount of inr 650 towards getting a new broadband connection. And the one who has collected the money, also the one who is suppose to be give the connection, there contact numbers are [protected] &, [protected]
Respectively. They don't answer the phone neither updating us about the connection. Please assist us in this matter asap. Now we want our paid amount back and do not even wish to have the service from you... Worst service from 'excitel'.