Excitel Complaints & Reviews

I have contacted sales person and paid the amount 644 on 26th aug 2017. They said it will take one day to install which they have failed. For 3 more days i had been calling 10 times a day but finally the said they were not able to do it. So they would refund the amount. I have been calling them for 3 days for my money god's sake. They are just like they are not responsible for anything....

As per new connection, we are informed by company man about the plan of 2300/- with 1500/- for the device (Refundable) and 800/- for the data plan without any conditions. This plan includes all type of charges from cable cost to installation charges.

Now, at the deactivation time they are refunding 500/- only for device and rest is deducted for none reason. Also, they are irresponsive on calls....

As per new connection, we are informed by company man about the plan of 2300/- with 1500/- for the device (Refundable) and 800/- for the data plan without any conditions. This plan includes all type of charges from cable cost to installation charges and no minimum or maximum month charge deduction.

Now, at the deactivation time they are refunding 500/- only for device and rest is deducted for none reason. Also, they are irresponsive...

We have a connection of excitel since 2 months in these 2 months they didn't give us a proper service every time they have an excuses due to fiber cut network gone or else whenever connection goes we tried to contact on helpline number but at that time they didn't received calls we are fed up of this type of service kindly do something they are making fake promises....

I have called you people many time regards the issue with this account and unfortunately your adviser are not able to provide me solution.

I spoke to you adviser before i recharge my broadband account and your customer service adviser told me that " sir you please recharge the account and your service will be activated and even i ask her about the rs 500. Amount which she said that you don't have to pay this amount your account...

Regular internet drop issues and no power backup from excitel, we are facing issues. We have raised several tickets to resolve internet issues but they are not at all responding.

We have asked for refund as per the excitel policy for the first month and remove the internet connection.

Not at all responding to the issues. Kindly refund the amount....

Internet is not working from the past 3-4 days.. Works for a couple of hours and then it goes down.. Raised more than 7 service tickets/complaints.. Spoke to reps.. They just give excuses we are working on it... They do not even give compensation as i already paid for their service!!!

Excitel is the worst of the worst service provider... Never ever get their service..!!! I[censored] dnt believe me, just check the reviews ppl posted...

Hey excitel
It's been 5 days my internet is not working since 20/07/2017 and you are making me fool everyday sir aaj sahi ho jayega 3 bje tak pakka sir end of the day sahi ho jayega (These are your customer care words and promise). But till today 25/07/2017 there is no service provided by you. Excitel service is too much worst than a government broadband (Mtnl). His local provider of rohini sector-20, new delhi his name is pramod....

Excitel broadband service and commitment is pathetic. They wasted my time for 3 days promissing connectivity.5 days and still no connectivity. I suggest not to pay any advance rentel. Without completing 1 month service. If they refuse connectivity look for a alternative, trust me. It is not worth it. Speeds are also pathetic. There is no response from the customer care either. It is supposed to be 100 mbps and you hardly get something like...

There is a chain of emails to and from excitel and me but my concern is same i. E. If i prepaid for a service yet to be given for 30 days and i am getting served only for 18 day's with lack in connectivity, am i wrong asking to serve me with number of days when you were out of connection. Why should i renew to get connectivity when i paid in advance?😏 even if in case i agree to the terms so does it mean after paying for 30 days, excitel...

This is reply to excitel help desk as instead of compensating they are advising me to renew to avail compensation. Does that mean by paying for 30 days you will serve me 42 days or by paying for 18 days you serve me 30 days :

Your deep apologies for the inconvenience caused to me would be accepted if in case you compensate me first. However, i would like to inform you that even though your concerned team started working on...

I have 2 accounts with excitel

I have been having trouble with speed and frequent disconnection issue since a long time now eventually my plan has expired but my issue was never been resolved. I have 100 mbps speed plan and which i guess should get nothing less then 80 mbps every time but i didn't even get 50 mbps which is half the opted speed of the plan for not even a single day. One connection is for my personal use and...

I have taken excitel broadband service on 30/06/2017 at suraram colony jeedimatla saying that i will get a connection within 3 days. After 3 days i have called him always says that it will be done today. Till now there is no connection. Dealer name is mr. Dilip kumar with contact number [protected].

I suggest don't even take a connection with this broadband...

Hi Team,

Last week I thought of switching to EXCITEL - Guess what? I made a wrong choice.

I contacted EXCITEL and requested a new connection to be setup. I spoke with a representative - Mr. VIVEK - [protected] from Indirapuram, Ghaziabad yesterday i.e. 7/8/2017 and we agreed to install Excitel connection with Rs 795 PLAN with taxes he said I have to pay Rs. 940.

He came along with Excitel Forms...

I have called Excitel company yesterday and told them that i need new connection. They called me back asked time for installation and given today's time at 10 am but till now nobody came. Again i called customer care and they gave me my area manager's number. I called that person but call was not picked. Then again i called and 2 number was given and when i called that number that guy is on leave. He gave me another no. I called that number...

I have never seen such a pathetic service in my life, I am living in Jamia and struggling to recharge my account, neither local provider nor customer service is able to help.they don't have even coordination among them.i tried to call 4 th time today some of them provided wrong number which doesn't exist. Farhan who is the local provider never picks up the phone. This company should banned forever.full of idiots.no one knows what to do.br...

I am using excitel internet since 6 months but service is very very poor in a 1 months 20 days its not working i[censored] contact customer support so they says we raised a complaint when u visited to the local area excitel opertaor they only say one word yes it wll be run after 1 hour daily i visit to the excitel local operator pathetic service please dont use excitel otherwise you money will be waste

puneet
[protected]...

I have very poor experience with excitel. Most of the service is down, when you call the them they said the cable has broken in your area. Every day its happening from (10 pm - 10 am), there is no wavier process.
I recharged my connection last month 24-may-2017. They disconnected my service on 17 june. I don't why?. When i went there the technician told me "subah subah dimag khrab mt kro", is that the way of handling the customer.br...

Excitel making fool their subscriber. They promise for 50 mbps unlimited just rupee 695 without tax after tax they charge 800 but they not provide more than 1 mbps pure internet spedd they making fool with peering bandwidth only hostar youtube and some website work well but not consume more speed they are very stupid busteds their agents were also fake. Don't take action in any single complaint everytime they told the problem is at your side....

Worst wifi network i have ever seen, they claim to refund the first month amount (If we are not satisfied with the internet service) i called them thrice in my first month but never got hear any thing new than 'we are sending a technician at your place', but the technician never visted my doorstep. I haven't recharged my wifi for 19 days of discontinuation. Since, when i have recharged for my 2 month with them, in 14 days, yesterday was my...