Excitel Complaints & Reviews

I am s appa rao, contact no:- [protected], i applain the new connection on july 2nd 2017, your service represented persons fixed that connection on
July 9th 2017, speed issue perpose i rised complaint on 11th morning, compilant no 9964, still its pending, neytwork speed is 1mbps, still i am not satishfied,
Plz refunded the cash back thank you.

I will paid 3months in single package.

Custmor care team:-

Hi reyyi tirupati,

Thank you for reaching out to excitel!

This is a system-generated response to acknowledge receipt of your e-mail with ticket id tkt1184.

This interaction is being tracked through above ticket id. Your feedback is important to us and we are committed to provide a satisfactory resolution. You can expect a response to this email within 24 working hours.in case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

I have paid an amount of 644 rs to excitel broadband agent mr. Vishnuvardhan reddy (+[protected], and he told my connection will be done with in 2 days. I have submitted my voter id card copy and picture also.
Till now no connection has been done, and no one is taking responcibilities to that. Attaching valid bill.
I have called 10 times to the custemer care and i have all the responce recorded, they are unable to refund my mony. So need a strong action so that they should not neglet on innocent peple.

I faced internet (Goes off) problem at least every alternate hour in a day and slow internet speed and there is a poor customer service (If we call them at toll free number or local area operator then they simply educate us to wait for 24 hours to rectify the issue, every time they used to give the same answers, so i am fed up now, please take some action.

I told them many times that this problem comes many times every day but no one is to take it seriously and pay required attention to customer's problem.

Hello,
I had taken a connection of excitel o[censored]ser id - ashish 328.
As i had not use the internet from 17 of october till 8 nov (This time).
I want to extent the date to 21 nov. (20 days from 17'october to 8'november).
My service provider told me to request to the helpdesk and you will get help from the support service.
But they unable to help me anymore.
Please help me regarding this issue.

Pratyush gupta
[protected]

I face internet (goes off) problem atleast every alternate day and slow internet speed and there is a poor customer service (If we call them at toll free number then they simply educate us to wait for 24 hours to rectify the issue, everytime they used to give the same answers, so i am fed up now, please take some action .
I told them many times that this problem comes 3-4 times every week but no one is to take it seriously and pay required attention to customer's problem.

I got excitel connection on 8 oct and from that day i am complaining for speed. I opted 50 mbps plan and i am getting 10 to 25 mbps speed.

I called the customer care department and they asked me to wait for 48 hrs but after 48 hrs when i called the fields guys that look into the cable problem, he was not aware of my complaint. As per him, customer care hasn't send him my complaint.

I don't think they have proper matrix for customer complaints.

I have been using excitel internet for the last 3-4 months. I found the service very poor. The internet connection is not reliable at all. Every other day the net is down due to some reasons or the others. Whenever we call excitel customer care, their standard reply is your compliant will be resolved in 24 hours. They are not having technically qualified staff to handle the customers. They do not have the proper feedback from the ground staff to update on the complaint. Their supervisors can give only assurances but no solutions. This can be verified from my account where i lodged numbers of complaint during the last 3-4 months. The speed of my plan is 50 mpbs but it is always between 25 to 30 mpbs. Nobody bothered to my complaints seriously. The present grievance is regarding my complaint lodged on 5th october 2017 at 6.30 pm for non-connectivity. However, the problem could not be solved by excitel till 6.30 pm on 8th october 2017 and that too after my regular calls to their customer care. Their local partner ishika enterprises who visited my house after restoring my connection intimated that excitel informed them today only. Had excitel intimated ishika enterprises on time, my connection would have been restored on 5th october 2017 itself. My humble request is to punish the people who are responsible for the delay caused and suitable compensation be given to me for the harassment i faced during this period.

Thanks

V. K. Gaur
[protected]
[protected]@hotmail.com

I have been using excitel broadband services for internet usages.

I have very bad experience with the services, each month i have to raise a complaint for no connectivity issue, slow speed etc.
I can understand once in a month is possible due to any technical issue but multiple times does not make any sense.

Due to this problem i have faced many problem as whenever i have to work on internet and urgent requirement it does not work.

After complaining the issue it takes much time to getting fixed.

There is no prior information if there is any planned outage or technical fault in my area.

It's worse service provider.
Looking forward to get it fixed so that do not get a chance to raise the same issue again and again.

Thanks,
Guddu

I have been using excitel broadband for 100 mbps plan. However i got speed of 2 mbps to 40 mbps most of the days. I called customer care multiple times for resolution. Further investigation reveals switches of local vendor are not capable enough for 100 mbps. They did not mentioned while taking the connection they are not having power backup capacity. They mentioned no issues will be there. Every day if power gone then i am not getting internet. I am loosing my work every time. So if they are aware of this, why are they charging customers for 100 mbps and why they are saying no issues at all which they cant provide at all. If i call them now local provider asking to contact customercare and customer care asking to talk to local provider. So asking them for refund of my money, they are not willing to consider that, despite speeding issue still remains open. Apart from this, there are lot of frequent disconnections and speed is not at all consistent, sometimes it is 70 to 50 to 2 mbps but never 100 for which i paid for. I am fighting with them, but irresponsible people. A disappointed user : customer id : kiranb service provider : excitel broadband my contact : [protected]

I have paid inr 650 for new broadband connection to a excitel representative on sept 13.

Receipt number: 22380
Executive mobile number: [protected]

Since the day i paid amount to him, these has been no feedback. Further he stopped attending my calls. This seems like another new bluff game in the town. I immediately want to get my money back as i have already fed up with the company services.

I used to face internet intermittent (Goes on and off) 8-10 times in a month and slow internet speed and there is a poor customer service (If we call them at toll free number then they simply educate us to wait for 24 hours to rectify the issue, everytime they used to give the same answers, so i am fed up with excitel service and moving to different service provider.

I have paid for the connection 5 days back a amount of inr 650 towards getting a new broadband connection. And the one who has collected the money, also the one who is suppose to be give the connection, there contact numbers are [protected] &, [protected]
Respectively. They don't answer the phone neither updating us about the connection. Please assist us in this matter asap. Now we want our paid amount back and do not even wish to have the service from you... Worst service from 'excitel'.

We have paid for the connection last morning a amount of inr 997 towards getting a new broadband connection. And the one who has collected the money, also the one who is suppose to be a area manager there contact# is[protected] & [protected] pankaj,
Respectively. They don't answer the phone neither updating us about the connection. Please assist us in this matter asap. Now we want our paid amount back and do not even wish to have the service from you.

We have a connection of excitel since last one year they didn't give us a proper service every time they have an excuses due to fiber cut network gone or else whenever connection goes we tried to contact on helpline number but at that time they didn't received calls. We are fed up of this type of service kindly do something. They are making just fake promises...

We got a new registration for excitel broadband. We gave then rs. 1325 which include tax as well. (They said for cable installation and plan payment).

When we ask for for the proper invoice of 500 rs. (In name of cable installation). They said local vendor will give. No invoice has been provided by them. Neither local vendor is giving invoice nor company moreover, local vendor said, "for installation charges, no bill is given"....

I have contacted sales person and paid the amount 644 on 26th aug 2017. They said it will take one day to install which they have failed. For 3 more days i had been calling 10 times a day but finally the said they were not able to do it. So they would refund the amount. I have been calling them for 3 days for my money god's sake. They are just like they are not responsible for anything.

As per new connection, we are informed by company man about the plan of 2300/- with 1500/- for the device (Refundable) and 800/- for the data plan without any conditions. This plan includes all type of charges from cable cost to installation charges.

Now, at the deactivation time they are refunding 500/- only for device and rest is deducted for none reason. Also, they are irresponsive on calls.

As per new connection, we are informed by company man about the plan of 2300/- with 1500/- for the device (Refundable) and 800/- for the data plan without any conditions. This plan includes all type of charges from cable cost to installation charges and no minimum or maximum month charge deduction.

Now, at the deactivation time they are refunding 500/- only for device and rest is deducted for none reason. Also, they are irresponsive...

We have a connection of excitel since 2 months in these 2 months they didn't give us a proper service every time they have an excuses due to fiber cut network gone or else whenever connection goes we tried to contact on helpline number but at that time they didn't received calls we are fed up of this type of service kindly do something they are making fake promises.

I have called you people many time regards the issue with this account and unfortunately your adviser are not able to provide me solution.

I spoke to you adviser before i recharge my broadband account and your customer service adviser told me that " sir you please recharge the account and your service will be activated and even i ask her about the rs 500. Amount which she said that you don't have to pay this amount your account will be activated. But once i recharge the account and waited for couple of hour then your local service distributor come to my place and ask for rs 500 amount to pay then he will activate the service.

I called your customer service and they advise me that they will look for issue and try to resolve the issue with 24 hours. And now it's been more than 72 hours but the issue is still pending and your adviser is still telling to wait.

This is my humble request to you guys please refund the recharge amount if you guys are not able to solve the issue.

If you guys are not able to solve my issue please provide my nodel contact no or email address.