Faber Complaints & Reviews

The glass cook top got burst up.. without any reason. Faber make....

I requested a service for our Gas Hob. The service provider was Mr Chetan[protected].
His service person Mr Monty was pushing to change all three burners while the problem is with one only.
He also did not provide any invoice for the spare part.

Hi faber...
We have bought chimney and hob at raj electricals and electronics rayasandra, bangalore-560 099 on 06/11/2021..
Chimney front lower panel one side was not fixed properly and it was hanging.. so we have registered service complaint on November 19th BLR[protected].. Technician came and completely removed panel and kept in our house...we are following up with ur technician to fix this..no response as of now.. find attached chimney snap for your references...if its not addressed in this week, m going to post my experience with Faber in social media...and going to return my all faber product to shop...highly not recommendable brand in India..

Hi,

I am Sanchita Agarwal, I am facing some issues regarding the after sales services of Faber since the last few months.

My oven toaster grill with model no. FBIO 65L4F is not working since the last three months. I had contacted the dealer Shriram sales” from whom I had purchased my entire kitchen equipment. Initially he had provided me with the Patna service head number- Mr Mukesh ([protected]). After a lot of persuading he finally visited my residence and after examining he claimed that the lower element of the OTG is not working. He however, could not provide with the approximate date, time or the rate of the product to be replaced. He further claimed, “the company does not have stock of this part”. Furthermore, weeks passed by with no response from his end.

Finally, after a lot of persistence Mr Mukesh provided me with his senior who is stationed in Kolkata Mr. Sanjay ([protected]). They blamed each for their inefficiency and Mr. Sanjay kept on promising that work would be done in a few days’ time however it remains unresolved to date. By this time I had contacted the toll free Faber India service and was surprised to hear that my complaint was not even registered. Hence, I went through with the complaint registration process but I did not receive any complaint number from the company’s end. This whole instance happened four times and till date my complaint is not registered in the official toll free number of Faber.
Further again i had contacted the senior person who was assigned for my concern Mr. Dilip Kumar on the below contact no provided in mail from faber customer service. However to my utter disappointment all he could provide me with the information that the product that needs to be replaced has been shipped on 16th of october… beyond which he could not provide me with any further details….
It is extremely sad to see that a senior person to whom my concern was escalated provided me with such an answer everytime i called.

After a month i was again provided by a senior after sales faber officials no to contact. Now after nearly 4 months I would like to bring to your notice that my problem us still not resolved and i am getting no such response from Mr. Sur…
Everytime i call him he says its not available pan india and he is doing his best n gives me a next weeks date…
It is surprising that within 4 years an expensive product like this has no availability of parts for service.
I would like to escalate this matter to higher Faber officials as i strongly feel that my problem is being neglected by the company people.

Kindly do the needful at the earliest as I am waiting for my problem to get resolved since august 2021.
Is this your aftersales service?

Thanks and Regards
Sanchita Agarwal
From patna
[protected]

This is regarding a BUILT IN GAS HOB that I purchased a month ago.
Model: Imperia Plus 783 BRB CI BK
Store purchased from: Faber Galleria, Kannur, Kerala
I am extremely disappointed with the kind of service you provide. We have multiple issues with the gas hob, as listed below-

1) the intensity of the flame is absolutely low- in the highest level of the flame, it takes me 10 minutes to boil 1 cup of water. That’s how bad it is.
2) Each time we try to reduce the flame to keep it on sim, the burner turns off on its own. Every time.
3) Even in highest flame, if kept turned on for an hour, it will turn off on its on atleAst 5 times in one hour. This makes it really difficult for us to cook anything on this stove.

Moreover, the service provided is HORRIBLE. We asked them to come several times to get these issues checked, but ABSOLUTELY NOTHING was done.
They would just come and look at the burner for 5 mins and leave. Without serving the customers’ needs.
Even worse, they leave the house without even informing us (let alone solve the problem).

The only resolution is that we are going to bring the product back to the Faber store, make an absolute huge issue and return this. And we will be needing a full refund for this product.

Had bought a faber 4 burner gas stove before Diwali. It had a defect in its stand and took almost 2 weeks after repeated complaints to get sorted out. Then God knows what the technician did during installation, the gas extinguishes once you turn the knob to sim. I am unable to use the gas on sim which is causing a great problem while cooking. Plus its a fire hazard because many times out of habit we sim the gas and gas keeps coming out and after some time we realise that the gas has extinguished. It's quite dangerous. It seems a part has to be replaced to rectify this problem. Even after repeated complaints for more than a month the part has not been replaced. Absolutely horrible customer service. I am very fed up. So please think twice before buying one of their products.

Poor after sale service ...person is not ready to come on time we need to contact after that they replace with other technician without informing us ... Also ask to call other person and fix appointment then that person not coming on time still morning we are waiting now it's evening ...from last two days there is worst response ...I request to all purchaser don't go for thos Faber product .

My Faber chimney was not working...
I made a call to customer care on 22nd October, they the technician will come in 24hours.
But it took 20days to come on 12th November techinician arrived.
Later the technician took my chimney board and left.
It's past 20days no one came to repair it.
I have been making calls to service centers, but they are giving harsh answers.
Contact me : [protected]

I need to return and get my money back

Faber can not provide a spare part for my built in oven . Saying product discontinued. Stopped working after 3 years . Have complained and they are not interested in even picking up phone anylonger. Worst customer service

Dear Team, I bought a Faber chimney in 2019 with a lifetime warranty and the motor stopped working 2 months ago. When I called the Vendor from where I purchased the Chimney, an employee came and said that the motor needs to be replaced.

I have informed them that this covers the warranty and showed them the bill. He then said there would be someone else coming tomorrow to attend.

When I followed up the next day, they said they can't replace the motor as a third-party vendor has done a service and that I have to pay Rs.3500 for motor replacement.

But I didn't have any third-party vendor attend my chimney. I lodged a complaint in Faber toll-free number and the next day a different technician came and said the same thing.

They have ripped us off and I still couldn't get anyone to replace the chimney or the motor.

I hope you take necessary action towards both company (Faber and Viveks) and its associates. I have attached a copy of the bill for your reference.

KInd Regards,
Hemalatha
Phone: [protected]

Dear Sir,
Good Day.

Please be advised that I own a FABER Cooker Hood CUM AIR PURIFICATION SYSTEM. MODEL: STILUS SILK LTW 60(110.0264.475)
S.R.NO: G[protected]/S.STEEL+GLASS

Now is that the Chimney is not working/fan is inoperational - Display is not coming and LED bulb is also not glowing.

The complaint has been raised and the technician (Swapnil Ajgaonkar) has visited and has taken with him the PCB box, touch screen display PCB.

It has been more than 20 Days, today and we are having a difficulty in the kitchen because of the same.

The service provider in Goa (Mr. Praveen) is giving excuses stating that the parts RO has been raised and there is no response from the parts provider from Pune, and they aren't replying to his emails.

Am tired with his excuses.

Anxiously waiting for your positive reply.
Thanking you,

The pipe behind the Gas stove got cut all of a sudden and there was fire in our kitchen. We could have all died because of this incident. There was no response from Faber office when I called them after this incident. They are very irresponsible and the quality of their products sucks. I hope they get the punishment they deserve.

This is very unfortunate on part on your team, the Water Heater (Geyser) fixed in our bathroom fell and destroyed all the items including washbasin fixed under it.

We are lucky that, no body were in bathroom at that time. Now we notice that he Geyser was just fixed in two small screws which is no way sufficient to hold such a big Geyser.

I have already raised compliant with Faber Customer Care. It has to be satisfactorily attended and make good all the losses,

Check and attached photos.

Syed Jaffer
[protected]

After installation of faber water filter, we have to change the filters for 6 months.but from 2 months onwards iam calling them to change the filters.But no response from the the faber service people.Now it was already 8 months gone but there is no first service.Iam keep on calling them, but they r don't care about customers.

I have requested service for Water Purifier which serviced on July and until this day no any response from their side. Always they are delaying the service and no one for taking care for the after sales service. My service request submitted on 13th Oct through their web. And from my personal experience don't buy from this company as I mistakenly bought 4 water purifiers for my friend and relatives.

Very bad service from faber. It's been 2 weeks I have raised the complaint that my chimney is not working but no use. Worst customer service

Hello,

I had purchased Faber dishwasher from Amazon on 4th May 21 and despite multiple requests/calls no one came for demo and installation till now. Customer care never respond on call or email.

Can you get it done or pick up your garbage and refund my money?

Order Placed: 4 May 2021
Amazon.in order number:[protected]

The worst service I am getting. I requested 12 days ago for reinstallation of my water purifier. Till now, not a single person contacted. I called customer service several times. they say that they will respond in 48 hrs. but never. I hate faber products. we bought this unnecessarily. I don't recommend anyone to buy faber products for their worst service

Few days back, i was facing issues in my chimney that i bought on 1 jan 2021
I contacted faber multipule times and finally they sent a person to repair it
He changed the pipe of chimney and pc of the chimney and charged money for the pipe.
Now again i am facing the same issue.
On contacting faber again i got to know that the part he has changed was not given by the company
He fooled me . He removed the original part and put the duplicate part into it.
This is not expected from such a reputed brand.
Can you tell me what can i do now.?