Faber Complaints & Reviews

The pipe behind the Gas stove got cut all of a sudden and there was fire in our kitchen. We could have all died because of this incident. There was no response from Faber office when I called them after this incident. They are very irresponsible and the quality of their products sucks. I hope they get the punishment they deserve....

This is very unfortunate on part on your team, the Water Heater (Geyser) fixed in our bathroom fell and destroyed all the items including washbasin fixed under it.

We are lucky that, no body were in bathroom at that time. Now we notice that he Geyser was just fixed in two small screws which is no way sufficient to hold such a big Geyser.

I have already raised compliant with Faber Customer Care. It has to be...

After installation of faber water filter, we have to change the filters for 6 months.but from 2 months onwards iam calling them to change the filters.But no response from the the faber service people.Now it was already 8 months gone but there is no first service.Iam keep on calling them, but they r don't care about customers....

I have requested service for Water Purifier which serviced on July and until this day no any response from their side. Always they are delaying the service and no one for taking care for the after sales service. My service request submitted on 13th Oct through their web. And from my personal experience don't buy from this company as I mistakenly bought 4 water purifiers for my friend and relatives....

Very bad service from faber. It's been 2 weeks I have raised the complaint that my chimney is not working but no use. Worst customer service...

Hello,

I had purchased Faber dishwasher from Amazon on 4th May 21 and despite multiple requests/calls no one came for demo and installation till now. Customer care never respond on call or email.

Can you get it done or pick up your garbage and refund my money?

Order Placed: 4 May 2021
Amazon.in order number:[protected]...

The worst service I am getting. I requested 12 days ago for reinstallation of my water purifier. Till now, not a single person contacted. I called customer service several times. they say that they will respond in 48 hrs. but never. I hate faber products. we bought this unnecessarily. I don't recommend anyone to buy faber products for their worst service...

Few days back, i was facing issues in my chimney that i bought on 1 jan 2021
I contacted faber multipule times and finally they sent a person to repair it
He changed the pipe of chimney and pc of the chimney and charged money for the pipe.
Now again i am facing the same issue.
On contacting faber again i got to know that the part he has changed was not given by the company
He fooled me . He removed the...

I purchased faber chimney hood topaz 3D T2S2 in 1st of juliy and in mid of September the motor of chimney start making noise on 1st October i registered complaint they send a technician on 2nd october he took chimney motor with him since that dey he did not call back and he did not came where the hell my chimney's motor...

I have purchased Faber product and I would like to inform you and all the user who would like to purchase any Faber product to first get some feedback from your near and dear one on how it look after 1 month use.

I have sent my cooktop photo and also share the same with Faber MD and CEO showing the same having so pathetic condition of so called Faber product.
Requesting all to not to purchase any Faber product less than...

I observed an issue with chimney after 10 months of installation. I installed after 2 months of purchase. They denied warranty as 1 year completed from purchase. As a customer why I have to pay as I didn't use for 1 year...

I have made many calls for complaining the error issue regarding dishwasher . Technicians are ready to come if it’s installation but not for resolving the issue. It’s not even a year and the soap dispenser inside the washer is not working. Product is average and service is even worst. I never had service issue with any of my electronic goods.pls resolve the issue immediately....

Worst service in the world.
Hide quoted text

On Fri, 10 Sep, 2021, 3:28 pm KS-customercare IN, wrote:
Dear Customer,

Many thanks for contacting FABER Customer Care.

As per our telephonic conversation kindly allow us some time to resolve this issue.

Assuring you the very best in services and look forward to your continued patronage.

Thanks & Regardsbr...

Respected government authorities,

the company faber castell is not attending to complaints since last 2 months on the complaint lodged.
The trail mail is herein for your quick reference.
Its been torcherous to contact them endlessly. They should be told to give penalty for the mental torcher, that has caused. The spoc details provided never answers, its always in the engage mode. Servicemen contact with always...

Dear team...

This is Madhava Murali Krishna, regd phone number [protected].

I'm very suffering with your service team as well water purifier from 17.08.21 onwards to till date. Now a days very crucial due to corona but no one is take care.

Problem not yet resolved & no body respond for this query.

First time, I'm fed-up with you product & your service team.

I need...

Hi, I purchased the Faber HOOD CREST PLUS HC SC BK 60 chimney on Nov 13th, 2020 and after using it for 4 months, it started giving trouble. The fan of the chimney works but there is no suction and it is of no use ever since.

I called their customer support center several times and never got a chance to speak to someone. I can understand with current situation, there is a delay. So I sent an email to their team and I received...

Within a month of purchase the gas stove burner stand got rusted and the paint started to scratch off. Also the drip plate doesnt work properly and leaks everything that comes out of the utensil to the lower portion pf the gas stove. I put a complaint and even now mo solution is being provided...

Faber is cheating the customers and response is very poor. They are saying installation is free but we need to pay traveling charges for technician. Rs. 3 for KM. If your home is around 100 km far from service center then you need to pay Rs.600 per visit (200 km two way). In this way it is costing more to the customer. If product is under warranty and need a service, still need to pay this 600. Service centers are very less and mostly need...

Hi Faber team,

I have purchased Faber dishwasher on 6th Jan 2021.

The machine started working improperly, all the utensils are not getting cleaned and white strains are visible on all utensils post wash.

I have contacted to their service and received worst response from them, their service team never came to my place to check ans just giving suggestions on calls.

There service people...

There were multiple issues with the product in 2 months after purchase. One of the burner is not working when put on Sim and one of the knobs is loose. Repair person said some essential parts of the product needed repair/replacement. Repairing major parts of the product in just 2 months of buying means the product is defective which is why i asked for a replacement. And as per my conversation with your executive, i got a confirmation that...