Faber Complaints & Reviews

4 Burner hub gas stove lighter is not working

While cooking all of a sudden the glass broke and busted this stove is not safe at all

We have ordered FABER hood crest plus hc sc Bk 90 Chimney but within 6 months o[censored]se its stopped working. I have called customer service nearly 15-20 times every time they give me one person number and he asked me my details and that's it. Now it's been a nearly one year still no restriction from FABER.
How can I file lawsuit on this company?please suggest me

I have requested for service of my Faber Chimney almost 15 days back.My service request ID is KOL[protected] .Till date none o[censored]r employee attended.This kind of service not expected from your side which is damaging the company image.Plz look into the matter immediately and do the needful

From then till now, my mother is always irritated with this, we have given multiple complaints regarding the gas stove, as the flame either burns too high by which we can't stand it or either it doesn't burn at all or at the most minimal level.
Sorry to say but the product is a total waste of money and think it to be a high risk for the person who cooks alongside.
The flame is super high due to which our gas bottle doesn't lasts even a month at times.
Highly unrecommended and under rated product.
All the company does is sends some executive to check and mend and the same trouble errupts again. Never seen or experienced this kind of problem with any other gas stove company which we had used earlier.

Need a replacement of the product as this is the Highest Mental Harrassment for us.

My reviews on the same stands ZERO.

I purchased this chimney a week ago and the plastic duct pipe is provided by the company, which is not working as whenever i turn on the chimney the pipe gets air pressure and comes back in kitchen, when i called the technician he told me they have to install aluminium pipe for this, and pay extra, i purchased this chimney a week ago first i paid for plastic chimney as the asked and now they are asking me to pay for aluminium pipe what a fraud is it

Respected Sir

We bought your product last June 2020. Last month board was replaced and advised me to provide the power supply through Stabilizer all fixed at same time within one month again chimney was not working raised the complainant against this issue more than a week yesterday your technician came and told again board fault and he left without fix that problem. Meantime our kitchen was fully smoke formed. Now the condition...

I am drafting this mail after waiting for more than a month for a service request. A very very bad experience from Faber. Call logged on 6th March 2021, following up since then with call center and Mr Rajesh, Zonal Head South, ph no. [protected] and through messages. Absolutely zero response and consern towards customer issues.

I would definitely not recommend Faber products to anyone with this experience.

I hope atleast this mail resolve my smallest issue with no further follow up.

Regards

Satish

Hi
I purchased a brand new Jumbo 4BB BK AI auto ignition Faber gas stove on 30th March 2021 from hyderabad, India from Faber platinum studio, hyderabad and the glass top bursted on 11th of April 2021 in a matter of 12days.
My mother was in the kitchen luckily she is not hurt but much shocked and scared.Why Faber is manufacturing faulty pieces and selling faulty products and putting there customers lives at risk?.Why Faber couldn't detect that it gas stove glass tops are not heat resistant?why Faber hires such engineers who couldn't manufacture a heat resistant glass top.
Unfortunately I read the reviews where I realized the bursting of glass top is a common malfunction in many households.
Very disappointed and scared and expect return of money as Faber has lost customer trust.

We are running a IFM company and one of our customer home shifting from Avadi, Chennai to Anna Nagar, Chennai. and reinstallation in Anna gar.
For that last two days your service provider
For last two days I’m sorry to say that I had worst coordination experience. The are not all considering what we are requesting.

Faber Porur Branch - Faber Chimney Service Swathi - Porur +[protected]

I request you people please don’t under estimate customer and also don’t waste our time

Regards
Saravanan

Complaint no RUP[protected] complaint date 27.03.2021 but not any response Faber company still date.

The engineer visited my place on 10th January 2020 (2 weeks after the complain was lodged), This itself is lapse from Faber Service Center on not providing timely response to the complain and the delay in engineer visit.

After the engineer visited to attend the complain he identified that the moter is defective and told he will get back for replacement .

I am very frustrated with the quality of service provided by Faber and Faber being international brand it is disappointing to see a bad reputation due to service.
I called to customer service multiple times and escalated the issue and sent multiple emails... But no response since 4 to 5 months... I won't suggest anyone to buy faber due to bad service...

I brought a new chimney last february. Just after two months it stopped working. I immediately filed a complaint at the store where I had bought it from.
After 1 month of continuous follow-up, they came and fixed it temporarily.
Now it's almost been more than a year, they haven't yet changed the part.
I also called the customer service 2-3 times, even they failed to solve the issue.
Very disappointed with the service.

My request No is PUN[protected]

Purchased from Vijay Sales, near railway station
[protected][protected][protected]------

I purchased a Faber GAS 5 Burner for some 23000/-
In the 1st year itself, the flame started coming red yellow, and my vessel used to become black.

I complained to the sales man, but he left the company.
Finally I complained and a engineer came and reduced the flame and I am unable to cook.

Then finally I went to the Vijay Sales after 2 years and they deny to change the Burner.

Please be polite and help me by changing the burners.

My parents sunflame brand 2 burner, since 20 years from Air force canteen and no complain, cost some rs 2000/- and
I wonder I purchased a Faber company and see in one year burners are not aligned / out

Please, request you to consider my problem.

Also Lost my warrently car. But I have invoice

I have purchased Faber Chumney, Model: HOOD FEEL PLUS, BK TC LTW 60 (110.0327.488) G[protected], on 10/01/2016, for the PAST one month chimney lights are not glowing, I have booked a complaint through Toll Free Number, technician had attended, he had done cleaning but regarding bulbs he said the bulbs are available. I kept on pursuing but complaint was closed, without taking my consent. Today also I booked a complaint through toll free number with ref No. HYD [protected], I was told that this it would be attended with 48 hrs.
MY COMPLAINT IS PENDING FOR MORE THAN ONE MONTH. HOW YOU CAN CLOSE A COMPLAINT BASED ON TECHNICIAN'S FEEDBACK. This is fourth time I am raising a complaint, but my complaint is not solved. I expect a better service from you.

I have raised complaint 3 months back but till date no supply from faber company for burner replacement. This is worst experience with Faber and no solution till date even after several follow ups with vendors and company

The middle burner is not working properly as the flame is not proper as its getting highlighted from one side

I had submitted a complaint about 10 days ago - Complaint No.BLR [protected].

The service person attended to it broke the switch while opening. Said that the pcb board was not working, but the motor was working. However, he took both the PCB board and motor saying that the motor has to be cleaned and it as 12 years warrantee. He also said he will manage to fix the switch he broke. After about 5 days, he brought back the motor but the new pcb he had brought did hot fit. He had also brought a new switch which he said would cost Rs.400/-. Plus, he said the servicing of motor would cost Rs.1450/- and the PCB board about Rs.1500/-. The switch, which is fragile and clumsy as it is, broke while he was removing; then why the customer should be charged? The motor was perfect; why should he service it and charge the customer? The PCB which did not fit was taken back saying he would get the right model (he had taken the old one with him and why didn't he get a similar model?). He didn't even return the PCB which he said was gone and not working. I telephoned him 2 days back and he said the right PCB must come from Chennai and probably he would fix it on Monday (that too if he received it).

I am really sorry that FABER is harassing senior citizens like us by unnecessarily delaying the matter and also charging customers for the fault and wrong doings of the service personnel. The switch, which is plastic, thin and flimsy isn't worth even Rs.10/- and I didn't worry much when it broke while he was removing the panel board. But, when he says it costed Rs.400/-, I was astonished! You can't be charging the customer for his mistake. Also, when the motor was running, there was NO REASON for him to service it and charge Rs.1450/-.

He didn't even give any acknowledgement for having taken the parts of the chimney. This is a very unprofessional way. The customer has no way to find out whether the same Motor (which was in working condition) was replaced or not. There was no number on it to identify the same although I took a photograph of it.

I request you to kindly look into the matter, get the repair work done as early as possible by replacing what is broken, and charge me for the part that was worn out. Pl do not charge me for the switch and also servicing of the motor (which was not necessary)

Burner not work
Contact no. [protected],
[protected]

Purchased from Defence Shoppe Trivandrum
products serial No.[protected]

Faber gas stove not giving flame as soon as something fall on it like milk and completely it stops giving flame, we have to go for paid servicing of 600 every time and every month it happens, service man says that every time we have to go for paid servicing, each time anything will fall after boiling on burner and it stops giving flame and every time we have to call for paid servicing, this is pathetic experience of any brand with lifetime paid servicing every 2-3 month or every month it happens, is this the brand which we considered and the pathetic service will never consider buying any product of Faber nor will recommend and will gonna change the gas stove as soon as possible