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Faber Complaints & Reviews

www.faberspa.co.in
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Updated: May 9, 2026
Complaints 796
Resolved
149
Unresolved
647
So far, so good. Faber is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Faber will keep up the work and continue to help more customers with their concerns even better 🤝
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Faber reviews & complaints page 14

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S
Sreejith S V
Jun 13, 2021
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Address: Sreeragam Mannadikonam Ooruttambalam P.O cont:-9449014055/04712298748

Already booked complaint nearly one month back in tollfreenumber one technician visited and informed with in 2-3 days will replace.After that 2 other people also called.I described the details.Afterwards no followup.Pls do necessary action for early rectification.
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    S
    Sumona Das
    Jun 11, 2021
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    Address: 131/1 S C CHATTERJEE STREET KONNAGAR HOOGHLY

    Dear Sir/ Mam. I have purchased a chimney ( Primes Plus Energy TC SC HCBK N90 ) on dated 12th March 2021 from Renowned Creation - Kolkata. Bill No 1118.
    At the time of purchase they committed for 1 year free service, but now they refused. Please do the needful.

    Bill attached for your ref.
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    No Response on service request raised on 11th June
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      J
      Jagadeesh.
      Jun 8, 2021
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      Address: Opp Apollo pharmacy Near maharishischool, ZP road kaki street

      Iam one of the consumer for Faber product. I found problem with my chimney on February then I registered complaint to customer care. The service executive came to our place and found capacitor problem. But up-to now there is no response and solution for my problem. Then I realized and give complaint again on 7 june2021but the service executive told me that your warranty is completed. But my warranty period has time up-to 5 august 2021. Kindly give solution to my problem.
      Thank you
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        T
        T Pradeep kumar
        Jun 8, 2021
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        Address: Main road garabandha pin761215
        Website: Google

        4 Burner hub gas stove lighter is not working
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          G
          Gowthamjrs
          Jun 1, 2021
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          Address: 103/168 Nmk street ayanavaram Chennai -600023

          While cooking all of a sudden the glass broke and busted this stove is not safe at all
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            N
            Naval Kishor Dewangan
            May 30, 2021
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            Address: Korba, Chhattisgarh

            We have ordered FABER hood crest plus hc sc Bk 90 Chimney but within 6 months o[censored]se its stopped working. I have called customer service nearly 15-20 times every time they give me one person number and he asked me my details and that's it. Now it's been a nearly one year still no restriction from FABER.
            How can I file lawsuit on this company?please suggest me
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              P
              Piali Banerjee
              May 29, 2021
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              Address: M1/FR1/B2,Eastern Grove,A.G Block, New Town, Kolkata-700156

              I have requested for service of my Faber Chimney almost 15 days back.My service request ID is KOL[protected] .Till date none o[censored]r employee attended.This kind of service not expected from your side which is damaging the company image.Plz look into the matter immediately and do the needful
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                A
                Aditipradhan
                May 5, 2021
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                Address: Baroda

                From then till now, my mother is always irritated with this, we have given multiple complaints regarding the gas stove, as the flame either burns too high by which we can't stand it or either it doesn't burn at all or at the most minimal level.
                Sorry to say but the product is a total waste of money and think it to be a high risk for the person who cooks alongside.
                The flame is super high due to which our gas bottle doesn't lasts even a month at times.
                Highly unrecommended and under rated product.
                All the company does is sends some executive to check and mend and the same trouble errupts again. Never seen or experienced this kind of problem with any other gas stove company which we had used earlier.

                Need a replacement of the product as this is the Highest Mental Harrassment for us.

                My reviews on the same stands ZERO.
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                  P
                  priyam2000
                  Apr 29, 2021
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                  I purchased this chimney a week ago and the plastic duct pipe is provided by the company, which is not working as whenever i turn on the chimney the pipe gets air pressure and comes back in kitchen, when i called the technician he told me they have to install aluminium pipe for this, and pay extra, i purchased this chimney a week ago first i paid for plastic chimney as the asked and now they are asking me to pay for aluminium pipe what a fraud is it
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                    S
                    siva1973kumar
                    Apr 28, 2021
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                    Resolved

                    Chimney frequently Faulty in warranty period

                    Respected Sir

                    We bought your product last June 2020. Last month board was replaced and advised me to provide the power supply through Stabilizer all fixed at same time within one month again chimney was not working raised the complainant against this issue more than a week yesterday your technician came and told again board fault and he left without fix that problem. Meantime our kitchen was fully smoke formed. Now the condition...
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                    Poshala
                    Apr 21, 2021
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                    I am drafting this mail after waiting for more than a month for a service request. A very very bad experience from Faber. Call logged on 6th March 2021, following up since then with call center and Mr Rajesh, Zonal Head South, ph no. [protected] and through messages. Absolutely zero response and consern towards customer issues.

                    I would definitely not recommend Faber products to anyone with this experience.

                    I hope atleast this mail resolve my smallest issue with no further follow up.

                    Regards

                    Satish
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                      A
                      Ayesha sadikha Shaik
                      Apr 11, 2021
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                      Address: +91 8008742756‬

                      Hi
                      I purchased a brand new Jumbo 4BB BK AI auto ignition Faber gas stove on 30th March 2021 from hyderabad, India from Faber platinum studio, hyderabad and the glass top bursted on 11th of April 2021 in a matter of 12days.
                      My mother was in the kitchen luckily she is not hurt but much shocked and scared.Why Faber is manufacturing faulty pieces and selling faulty products and putting there customers lives at risk?.Why Faber couldn't detect that it gas stove glass tops are not heat resistant?why Faber hires such engineers who couldn't manufacture a heat resistant glass top.
                      Unfortunately I read the reviews where I realized the bursting of glass top is a common malfunction in many households.
                      Very disappointed and scared and expect return of money as Faber has lost customer trust.
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                        S
                        Saravanan Kailasam
                        Apr 10, 2021
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                        We are running a IFM company and one of our customer home shifting from Avadi, Chennai to Anna Nagar, Chennai. and reinstallation in Anna gar.
                        For that last two days your service provider
                        For last two days I’m sorry to say that I had worst coordination experience. The are not all considering what we are requesting.

                        Faber Porur Branch - Faber Chimney Service Swathi - Porur +[protected]

                        I request you people please don’t under estimate customer and also don’t waste our time

                        Regards
                        Saravanan
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                          H
                          HR&Admin Tiwari ji
                          Apr 2, 2021
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                          Complaint no RUP[protected] complaint date 27.03.2021 but not any response Faber company still date.
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                            A
                            Ajitha A
                            Mar 30, 2021
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                            The engineer visited my place on 10th January 2020 (2 weeks after the complain was lodged), This itself is lapse from Faber Service Center on not providing timely response to the complain and the delay in engineer visit.

                            After the engineer visited to attend the complain he identified that the moter is defective and told he will get back for replacement .

                            I am very frustrated with the quality of service provided by Faber and Faber being international brand it is disappointing to see a bad reputation due to service.
                            I called to customer service multiple times and escalated the issue and sent multiple emails... But no response since 4 to 5 months... I won't suggest anyone to buy faber due to bad service...
                            Mar 30, 2021
                            Updated by Ajitha A                             I am not sure weather this will work or not...
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                              S
                              Sanjanakanz
                              Mar 20, 2021
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                              Address: Shivajinagar, Nanded

                              I brought a new chimney last february. Just after two months it stopped working. I immediately filed a complaint at the store where I had bought it from.
                              After 1 month of continuous follow-up, they came and fixed it temporarily.
                              Now it's almost been more than a year, they haven't yet changed the part.
                              I also called the customer service 2-3 times, even they failed to solve the issue.
                              Very disappointed with the service.
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                                PriyaPadhy
                                Mar 18, 2021
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                                Address: : 253/1B /6/5 Khese Park , Lohegaon, Airforce station Pune -32

                                My request No is PUN[protected]

                                Purchased from Vijay Sales, near railway station
                                [protected][protected][protected]------

                                I purchased a Faber GAS 5 Burner for some 23000/-
                                In the 1st year itself, the flame started coming red yellow, and my vessel used to become black.

                                I complained to the sales man, but he left the company.
                                Finally I complained and a engineer came and reduced the flame and I am unable to cook.

                                Then finally I went to the Vijay Sales after 2 years and they deny to change the Burner.

                                Please be polite and help me by changing the burners.

                                My parents sunflame brand 2 burner, since 20 years from Air force canteen and no complain, cost some rs 2000/- and
                                I wonder I purchased a Faber company and see in one year burners are not aligned / out

                                Please, request you to consider my problem.

                                Also Lost my warrently car. But I have invoice
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                                  G
                                  GS Reddy
                                  Mar 16, 2021
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                                  Address: Hyderabad

                                  I have purchased Faber Chumney, Model: HOOD FEEL PLUS, BK TC LTW 60 (110.0327.488) G[protected], on 10/01/2016, for the PAST one month chimney lights are not glowing, I have booked a complaint through Toll Free Number, technician had attended, he had done cleaning but regarding bulbs he said the bulbs are available. I kept on pursuing but complaint was closed, without taking my consent. Today also I booked a complaint through toll free number with ref No. HYD [protected], I was told that this it would be attended with 48 hrs.
                                  MY COMPLAINT IS PENDING FOR MORE THAN ONE MONTH. HOW YOU CAN CLOSE A COMPLAINT BASED ON TECHNICIAN'S FEEDBACK. This is fourth time I am raising a complaint, but my complaint is not solved. I expect a better service from you.
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                                    V
                                    Veeresh.gowdarp
                                    Mar 13, 2021
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                                    I have raised complaint 3 months back but till date no supply from faber company for burner replacement. This is worst experience with Faber and no solution till date even after several follow ups with vendors and company
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                                      R
                                      rashekhar
                                      Mar 10, 2021
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                                      Address: Mumbai Banglore Highway, Baner

                                      The middle burner is not working properly as the flame is not proper as its getting highlighted from one side
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