Faber Complaints & Reviews

I have raised a complaint almost two months back but till date it is not resolved. Few service providers visited once in a while but none of them replaced burners so far. I have never faced this kind of challenge with any other product and company. I strongly recommend people to not go far faber. Very pathetic and poorest service base....

Sir,

Iam a resident of Karaikudi.I am using the Faber table mount gas stove with three burners.And also I am using the Faber chimney with two halogen lights. Due to corna lock down the service also not in properly.Do last one year we have cooking with out chimney lights.Some three months back one technician came for service of stove and chimney.I asked him to replace the chimney bulbs .But he also told I have bulbs with me...

Dear Sir,
Iam Jagdish Kumar M brought a new 4burner Gas stove from dealer, after passing one year one burner had failed which was replaced. Now again passing 6months 2burners had failed, the complaint has not yet resolved after giving request 2weeks back.

Bringing to your kind notice for suitable reply or resolution as my stove is in a very dangerous position and getting sounds when liting it....

I had purchased a hybrid gas stove from Faber 2 years back . And this is what I got .

1 . Cast iron utensils stand broken

2 . The flame has burned the on/off knob

3. Glass top broken

I have been sending mails to their customer care id but no one has visited or called . This ridiculous. No after sales service . Our Indian companies are much better ....

I had a problem with my Faber hob for which i contacted Heat Craft/Technocare, which is the service center for Faber hobs and chimneys. I have a service contract with them and i called them to send a technician. The technician, whose name was Hariom, came after a couple days and he said the nozzle filter and 4 knobs needed to be replaced. I agreed for the same and paid him the full amount of Rs. 6250. He changed the nozzle but since he did...

Hob was bought from the retailer Neugen at Sarjapur Road in Dec 1 week. One burner has not been working since day one and second one stopped working last week. Multiple complaints, phone calls and emails later, issue is unresolved .Service Center manager Ravi is extremely rude and threatening and should not be in services at all. Venugopal's name was provide by Faber company, but no resolution so far after almot 10-12 weeks . Tkt number with...

Last July I purchased a chimney from faber, we have used it for about a month. We started experiencing the trouble in the chimney i.e. it is not working and creating a noise. I have reported this issue to faber customer care in the month of Oct. After a couple of chases, the technician had visited and said some parts had to be replaced inside the chimney and also said they will place an order for the same.

It's been 4 months...

Hi,

I Purchased Hood Tender 3D T2S2 Max model on 21Jan 2021 and it got delivered after a week. I had a high hope with this product.

It's not even a month and yesterday it stopped working partially and I am highly disappointed with this. I really can't keep this product anymore and I need refund for that so I can buy some other brand chimney.

Please mark this as urgent and need response ASAP....

I have purchased Faber hob on 7th Jul 2016 which has a glass top.
The glass got broken and i have raised a request for spare part which is pending from Dec 18th 2020.

Everytime I call the concerned person, I am getting a response saying, within 2 days, the item will be delivered and fixed.

I have sent many mails, called service centre, however there is no movement in the ticket.

Need your...

I bought 3 burner gas stove from meerut ( UP).
Today while cooking food the glass was broke itself .I purchased it in November 2020. It shall be replaced in warranty asap....

I have purchased a Faber everest chimney in July 2020, and since then I am facing leakage issue with my chimney, the engineer is not able to find the exact problem, every time they are cleaning it and saying that the problem will not come again....

It is almost 4 months that I am continuously registering my faber chimney motor problem but no action taken so far..the motor is under lifetime warranty ..ki sky do the needful...

Logged a complaint in December when I informed Faber that the chimney installed in my flat by the builder is not working.

It is two months now and the chimney is not yet working.

I have reminded them 3 times, the call center only does a postman's job, there is no ownership for these open tickets to see resolution .

Truly disappointed

Regards...

Nexus hob while installation found defective. Call logged with Applicare kolkata vide docket no. KOL[protected] dt 03/02/21. Till date nobody visited for rectification.
Attaching bill and service eng comment for reference. Pls help

Sumita Das
[protected]...

1. I big burner the burner is not working
2. 1 small burner not working on high setting

Made a complain earlier, but have received service....

MY FABER CHIMNEY S/R .NO IS=D[protected].
MY REGISTERED MOBILE NO IS =[protected].

My faber chimney had stopped working completely and i lodged a complaint on 20/1/21, the technician visited on 21/1/21, after inspection, he said that a part (Bush) needs to be replaced and it has to be indented from pune which will take 10 to 12 days and my order has been put on priority list.
AS MY CHIMNEY IS NOT WORKING I AM FACING...

Dear Faber team,
This is Vinodh J, I Purchased 7 months back Auto Ignition 4 burner Gas stove in June 2020, in Aadishwar showroom Marathahalli, and after purchasing in next month the problem continues burner not getting on and quiet frequently it’s happening and I raised complaint 2times and service person came and repaired, again the same problem continuing till now, it’s better replace the new one, I think faber brand product...

Irrespective of the annual contract for the kitchen chimney service, it hasnt been provided . When we called the customer care they delayed the service even after continuous contact with them....

Hi there, I have purchased the Faber RO Neutron plus RO water purifier, and for thr free installation I have been calling them from last week and no-one has come to install it. All they say is today done will come or call and cut the call. It is creating a problem to my elderly parents. Respond ASAP. These kind of non service should be taken seriously as customers are getting fooled by the word "free" installation....

Very very low flame,...