Faber Complaints & Reviews

I purchased faber chimney hood topaz 3D T2S2 in 1st of juliy and in mid of September the motor of chimney start making noise on 1st October i registered complaint they send a technician on 2nd october he took chimney motor with him since that dey he did not call back and he did not came where the hell my chimney's motor

I have purchased Faber product and I would like to inform you and all the user who would like to purchase any Faber product to first get some feedback from your near and dear one on how it look after 1 month use.

I have sent my cooktop photo and also share the same with Faber MD and CEO showing the same having so pathetic condition of so called Faber product.
Requesting all to not to purchase any Faber product less than 15K since is of 3rd quality material.

I observed an issue with chimney after 10 months of installation. I installed after 2 months of purchase. They denied warranty as 1 year completed from purchase. As a customer why I have to pay as I didn't use for 1 year

I have made many calls for complaining the error issue regarding dishwasher . Technicians are ready to come if it’s installation but not for resolving the issue. It’s not even a year and the soap dispenser inside the washer is not working. Product is average and service is even worst. I never had service issue with any of my electronic goods.pls resolve the issue immediately.

Worst service in the world.
Hide quoted text

On Fri, 10 Sep, 2021, 3:28 pm KS-customercare IN, wrote:
Dear Customer,

Many thanks for contacting FABER Customer Care.

As per our telephonic conversation kindly allow us some time to resolve this issue.

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Friday, September 10, 2021 11:56 AM
To: KS-customercare IN
Subject: Re: Invoice of vegable cleaner oxypure 10

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

Waiting, Waiting, Waiting, Waiting. Chadda

On Wed, 8 Sep, 2021, 5:20 pm KS-customercare IN, wrote:
Dear Customer,

At the very outset please accept our apologies for any inconvenience caused on account of our products or services.

With regards to your mail, we have escalated your complaint to our zonal manager who will personally look into the issue and resolve the same on priority. You may also call him on below mentioned number.

Mentioned below is his contact details for your ready reference :

Name – Mr. Rajeev Sharma

Mobile - [protected]

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Wednesday, September 8, 2021 11:19 AM
To: KS-customercare IN
Subject: Re: Invoice of vegable cleaner oxypure 10

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

waiting, waiting, waiting, waiting, Chadda

On Sat, Aug 28, 2021 at 1:51 PM KS-customercare IN wrote:
Dear Customer,

We are in receipt of your e-mail regarding the problems being faced in the product. At the very outset please accept our apologies for any inconvenience caused on account of our products or services.

Based on your feedback we have taken up the matter with our concerned authorities in service center, to understand the exact concerns and give the resolve for the same on Priority.

Kindly allow us some time to resolve this complaint.

Please be assured that the required action will be executed at the earliest. We appreciate your diligence in pointing out your concern to us and sharing your experience as a valuable feedback.

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Thursday, August 26, 2021 4:45 PM
To: KS-customercare IN
Subject: Invoice of vegable cleaner oxypure 10

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

On Tue, 24 Aug, 2021, 1:49 pm KS-customercare IN, wrote:
Dear Customer,

Many thanks for contacting FABER Customer Care.

Kindly allow us some time to resolve this issue.

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Monday, August 23, 2021 5:08 PM
To: KS-customercare IN
Subject: Re: After sale service for faber fruit, vegetable, cleaner

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

Your services are very very bad. Nobody has contacted me till now. Chadda

On Mon, 23 Aug, 2021, 3:38 pm KS-customercare IN, wrote:
Dear Customer,

At the very outset please accept our apologies for any inconvenience caused on account of our products or services.

With regards to your mail, we have escalated your complaint to our Senior Service Executive who will personally look into the issue and resolve the same on priority. You may also call him on below mentioned number.

Mentioned below is his contact details for your ready reference :

Name – Mr. Anirban Banerjee

Mobile - [protected]

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Sunday, August 22, 2021 9:46 AM
To: KS-customercare IN
Subject: Re: After sale service for faber fruit, vegetable, cleaner

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

Your after sales service is really horrible.Chadda

On Sat, 21 Aug 2021 at 5:58 PM, KS-customercare IN wrote:
Dear Customer,

We are in receipt of your e-mail regarding the problems being faced in the product. At the very outset please accept our apologies for any inconvenience caused on account of our products or services.

Based on your feedback we have taken up the matter with our concerned authorities in service center, to understand the exact concerns and give the resolve for the same on Priority.

Please be assured that the required action will be executed at the earliest. We appreciate your diligence in pointing out your concern to us and sharing your experience as a valuable feedback.

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Friday, August 20, 2021 5:33 PM
To: KS-customercare IN
Subject: After sale service for faber fruit, vegetable, cleaner

You don't often get email from [protected]@gmail.com. Learn why this is important
This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

I purchased fruit vegetable ozone cleaner and it was registered with you.
For last 15 days, I have contacted your after sale service 3 times.
It has been very frustrating and sad experience.
Till now now no body has come.
Vijay Chadda
D-355, Malviya Nagar, Jaipur 302017
Mobile.- [protected]

Respected government authorities,

the company faber castell is not attending to complaints since last 2 months on the complaint lodged.
The trail mail is herein for your quick reference.
Its been torcherous to contact them endlessly. They should be told to give penalty for the mental torcher, that has caused. The spoc details provided never answers, its always in the engage mode. Servicemen contact with always asking to post pictures of the product to be repaired.

Ref : ee had purchased faber gas stove 4 burner glass cooktop power 4bb bk manual ignition from amazon india - on 13.5.2021 and got the delivery of the same by 16.5.21

there has been severe damage while preparing our food. One side of the gas stove has been amicably damaged. The photos of the same were shared with the concerned officials, technicians, still no actions only automated replies, that the complaint will be attended with spoc details.

Amazon should not be entertaining such companies which fools the customer.

Dear team...

This is Madhava Murali Krishna, regd phone number [protected].

I'm very suffering with your service team as well water purifier from 17.08.21 onwards to till date. Now a days very crucial due to corona but no one is take care.

Problem not yet resolved & no body respond for this query.

First time, I'm fed-up with you product & your service team.

I need to resolve the issue with in couple of days otherwise will take serious action against this product.

Hi, I purchased the Faber HOOD CREST PLUS HC SC BK 60 chimney on Nov 13th, 2020 and after using it for 4 months, it started giving trouble. The fan of the chimney works but there is no suction and it is of no use ever since.

I called their customer support center several times and never got a chance to speak to someone. I can understand with current situation, there is a delay. So I sent an email to their team and I received a response after a week saying someone will call/visit your place however, never received a complaint number. I again sent an email and they had same response. Afterward, I had some medical emergency and I stopped following with them and after few months, I re-send the email to them and to their surprise, they asked me that how come no one visited your place till now and I am still waiting for the response from their service center. My product is still under warranty for couple of months but this is a horrible experience I have wit Faber India. Is there anyway to get this resolved, I will really appreciate it.

Within a month of purchase the gas stove burner stand got rusted and the paint started to scratch off. Also the drip plate doesnt work properly and leaks everything that comes out of the utensil to the lower portion pf the gas stove. I put a complaint and even now mo solution is being provided

Faber is cheating the customers and response is very poor. They are saying installation is free but we need to pay traveling charges for technician. Rs. 3 for KM. If your home is around 100 km far from service center then you need to pay Rs.600 per visit (200 km two way). In this way it is costing more to the customer. If product is under warranty and need a service, still need to pay this 600. Service centers are very less and mostly need...

Hi Faber team,

I have purchased Faber dishwasher on 6th Jan 2021.

The machine started working improperly, all the utensils are not getting cleaned and white strains are visible on all utensils post wash.

I have contacted to their service and received worst response from them, their service team never came to my place to check ans just giving suggestions on calls.

There service people tried to sale few products with higher than MRP and never bothered to call back to check on machine performance post complaint.

Worst machine from Faber, please don't buy.

It's my humble request.

There were multiple issues with the product in 2 months after purchase. One of the burner is not working when put on Sim and one of the knobs is loose. Repair person said some essential parts of the product needed repair/replacement. Repairing major parts of the product in just 2 months of buying means the product is defective which is why i asked for a replacement. And as per my conversation with your executive, i got a confirmation that my replacement product was approved. I also shared the product details and was told the product will arrive in a few weeks. After that i did not hear from you for about 6 months. I have still not received a resolution on the issue. Faber executives aren't responding to my phone calls or messages. Seems like they are waiting for the warranty period to be over.

Our chimney need cleaning service.

We purchased a Faber Coffee Machine on 16th Nov 2020.
Sometime towards the end of June 2021, it started making a constant cracking sound while being operated. We called Faber service for its repair.
After several calls, it took them around ten days to come to inspect the machine.
An executive made a visit and inspected it for several hours. He told us that the reason for the noise is unknown and it has to be taken to...

I have booked a service request on 15.08.2021 thro phone. Even after one week the service not yet carried out.

Last 10 days i am called to service senter to complaint to my product but they wont even resopond propery and im so sad about this faber complaint center this people wont take my complaint if people can see my complaint please respond i contact this 2faber customer care center ([protected];[protected]) this 2number i contact 10time they wont respond

Dear Sir,

I am using Faber gas 3 burner stove for the last two years, I called in your customer care number in Ernakulam and they told the cost of each burner as follows :Big one -INR400 /per burner and for small -INR300/Per burner .

After that only they understand that we're from Alappuzha so they transferred the complaint to Alappuzha. Evening a service man came to our home and he told the burner cost is INR950/per burner for big one and INR710/per piece for small one .

We asked about the price difference and also even show this the WhatsApp voice message we got from the ernakulam team .

but he didn't agree and charge as big amount .

Name of the service agency is ;Spark Service center

Faber after sales service literally sucks!! I have got my brass burner from built in hob melted and raised request for spare parts and service 5 months ago.. still following up with no action from Faber!! Paid 20k plus for the stove and not able to discard in just a couple years! Never expected such pathetic service from such a big brand ! The company needs to fix their customer service and need to do it now, or else they will not be in market for long I believe

आपका शोरूम है जो purvi sales & service के नाम से है । मेने ऑनलाइन complent की थी वहां से दिनांक[protected] को टेक्नीशियन आया था और मेरी चिमनी जिसमे बस बल्ब नही जल रहे थे को सही करवाना था । टेक्नीशियन के द्वारा चिमनी का पूरा pcv ही खोल गया तथा बताया गया कि वो खराब है उसे नया लगवा दिया गया फिर भी वो ही दिक्कत आ रही है मेने पूरा पैसा भी उनको दे दिया है जिसका बिल मेरे पास है मेने 13 मई 20121 से आज तक उनको कॉल कर रहा हूँ किन्तु उनका कोई भी जवाब आज तक नही आया है आपसे निवेदन है कि मेरी सहायता करे तथा उचित कार्यवाही करें
धन्यवाद

I have a ongoing contract with faber for hob & chimney. I am trying to contact them to give me services for the money I have paid. They are saying I will have to pay if I want services. I told them on every call that I have a contract with them and they need to give me services for the money paid. From past three months I am following up with them but in vain. This is fraud company fooling customers in the name of contract and not providing any services. I will go to the consumer court and sue this company