Faber Complaints & Reviews

Faber can not provide a spare part for my built in oven . Saying product discontinued. Stopped working after 3 years . Have complained and they are not interested in even picking up phone anylonger. Worst customer service

Dear Team, I bought a Faber chimney in 2019 with a lifetime warranty and the motor stopped working 2 months ago. When I called the Vendor from where I purchased the Chimney, an employee came and said that the motor needs to be replaced.

I have informed them that this covers the warranty and showed them the bill. He then said there would be someone else coming tomorrow to attend.

When I followed up the next day, they said they can't replace the motor as a third-party vendor has done a service and that I have to pay Rs.3500 for motor replacement.

But I didn't have any third-party vendor attend my chimney. I lodged a complaint in Faber toll-free number and the next day a different technician came and said the same thing.

They have ripped us off and I still couldn't get anyone to replace the chimney or the motor.

I hope you take necessary action towards both company (Faber and Viveks) and its associates. I have attached a copy of the bill for your reference.

KInd Regards,
Hemalatha
Phone: [protected]

Dear Sir,
Good Day.

Please be advised that I own a FABER Cooker Hood CUM AIR PURIFICATION SYSTEM. MODEL: STILUS SILK LTW 60(110.0264.475)
S.R.NO: G[protected]/S.STEEL+GLASS

Now is that the Chimney is not working/fan is inoperational - Display is not coming and LED bulb is also not glowing.

The complaint has been raised and the technician (Swapnil Ajgaonkar) has visited and has taken with him the PCB box, touch screen display PCB.

It has been more than 20 Days, today and we are having a difficulty in the kitchen because of the same.

The service provider in Goa (Mr. Praveen) is giving excuses stating that the parts RO has been raised and there is no response from the parts provider from Pune, and they aren't replying to his emails.

Am tired with his excuses.

Anxiously waiting for your positive reply.
Thanking you,

The pipe behind the Gas stove got cut all of a sudden and there was fire in our kitchen. We could have all died because of this incident. There was no response from Faber office when I called them after this incident. They are very irresponsible and the quality of their products sucks. I hope they get the punishment they deserve.

This is very unfortunate on part on your team, the Water Heater (Geyser) fixed in our bathroom fell and destroyed all the items including washbasin fixed under it.

We are lucky that, no body were in bathroom at that time. Now we notice that he Geyser was just fixed in two small screws which is no way sufficient to hold such a big Geyser.

I have already raised compliant with Faber Customer Care. It has to be satisfactorily attended and make good all the losses,

Check and attached photos.

Syed Jaffer
[protected]

After installation of faber water filter, we have to change the filters for 6 months.but from 2 months onwards iam calling them to change the filters.But no response from the the faber service people.Now it was already 8 months gone but there is no first service.Iam keep on calling them, but they r don't care about customers.

I have requested service for Water Purifier which serviced on July and until this day no any response from their side. Always they are delaying the service and no one for taking care for the after sales service. My service request submitted on 13th Oct through their web. And from my personal experience don't buy from this company as I mistakenly bought 4 water purifiers for my friend and relatives.

Very bad service from faber. It's been 2 weeks I have raised the complaint that my chimney is not working but no use. Worst customer service

Hello,

I had purchased Faber dishwasher from Amazon on 4th May 21 and despite multiple requests/calls no one came for demo and installation till now. Customer care never respond on call or email.

Can you get it done or pick up your garbage and refund my money?

Order Placed: 4 May 2021
Amazon.in order number:[protected]

The worst service I am getting. I requested 12 days ago for reinstallation of my water purifier. Till now, not a single person contacted. I called customer service several times. they say that they will respond in 48 hrs. but never. I hate faber products. we bought this unnecessarily. I don't recommend anyone to buy faber products for their worst service

Few days back, i was facing issues in my chimney that i bought on 1 jan 2021
I contacted faber multipule times and finally they sent a person to repair it
He changed the pipe of chimney and pc of the chimney and charged money for the pipe.
Now again i am facing the same issue.
On contacting faber again i got to know that the part he has changed was not given by the company
He fooled me . He removed the original part and put the duplicate part into it.
This is not expected from such a reputed brand.
Can you tell me what can i do now.?

I purchased faber chimney hood topaz 3D T2S2 in 1st of juliy and in mid of September the motor of chimney start making noise on 1st October i registered complaint they send a technician on 2nd october he took chimney motor with him since that dey he did not call back and he did not came where the hell my chimney's motor

I have purchased Faber product and I would like to inform you and all the user who would like to purchase any Faber product to first get some feedback from your near and dear one on how it look after 1 month use.

I have sent my cooktop photo and also share the same with Faber MD and CEO showing the same having so pathetic condition of so called Faber product.
Requesting all to not to purchase any Faber product less than 15K since is of 3rd quality material.

I observed an issue with chimney after 10 months of installation. I installed after 2 months of purchase. They denied warranty as 1 year completed from purchase. As a customer why I have to pay as I didn't use for 1 year

I have made many calls for complaining the error issue regarding dishwasher . Technicians are ready to come if it’s installation but not for resolving the issue. It’s not even a year and the soap dispenser inside the washer is not working. Product is average and service is even worst. I never had service issue with any of my electronic goods.pls resolve the issue immediately.

Worst service in the world.
Hide quoted text

On Fri, 10 Sep, 2021, 3:28 pm KS-customercare IN, wrote:
Dear Customer,

Many thanks for contacting FABER Customer Care.

As per our telephonic conversation kindly allow us some time to resolve this issue.

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Friday, September 10, 2021 11:56 AM
To: KS-customercare IN
Subject: Re: Invoice of vegable cleaner oxypure 10

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

Waiting, Waiting, Waiting, Waiting. Chadda

On Wed, 8 Sep, 2021, 5:20 pm KS-customercare IN, wrote:
Dear Customer,

At the very outset please accept our apologies for any inconvenience caused on account of our products or services.

With regards to your mail, we have escalated your complaint to our zonal manager who will personally look into the issue and resolve the same on priority. You may also call him on below mentioned number.

Mentioned below is his contact details for your ready reference :

Name – Mr. Rajeev Sharma

Mobile - [protected]

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Wednesday, September 8, 2021 11:19 AM
To: KS-customercare IN
Subject: Re: Invoice of vegable cleaner oxypure 10

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

waiting, waiting, waiting, waiting, Chadda

On Sat, Aug 28, 2021 at 1:51 PM KS-customercare IN wrote:
Dear Customer,

We are in receipt of your e-mail regarding the problems being faced in the product. At the very outset please accept our apologies for any inconvenience caused on account of our products or services.

Based on your feedback we have taken up the matter with our concerned authorities in service center, to understand the exact concerns and give the resolve for the same on Priority.

Kindly allow us some time to resolve this complaint.

Please be assured that the required action will be executed at the earliest. We appreciate your diligence in pointing out your concern to us and sharing your experience as a valuable feedback.

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Thursday, August 26, 2021 4:45 PM
To: KS-customercare IN
Subject: Invoice of vegable cleaner oxypure 10

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

On Tue, 24 Aug, 2021, 1:49 pm KS-customercare IN, wrote:
Dear Customer,

Many thanks for contacting FABER Customer Care.

Kindly allow us some time to resolve this issue.

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Monday, August 23, 2021 5:08 PM
To: KS-customercare IN
Subject: Re: After sale service for faber fruit, vegetable, cleaner

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

Your services are very very bad. Nobody has contacted me till now. Chadda

On Mon, 23 Aug, 2021, 3:38 pm KS-customercare IN, wrote:
Dear Customer,

At the very outset please accept our apologies for any inconvenience caused on account of our products or services.

With regards to your mail, we have escalated your complaint to our Senior Service Executive who will personally look into the issue and resolve the same on priority. You may also call him on below mentioned number.

Mentioned below is his contact details for your ready reference :

Name – Mr. Anirban Banerjee

Mobile - [protected]

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Sunday, August 22, 2021 9:46 AM
To: KS-customercare IN
Subject: Re: After sale service for faber fruit, vegetable, cleaner

This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

Your after sales service is really horrible.Chadda

On Sat, 21 Aug 2021 at 5:58 PM, KS-customercare IN wrote:
Dear Customer,

We are in receipt of your e-mail regarding the problems being faced in the product. At the very outset please accept our apologies for any inconvenience caused on account of our products or services.

Based on your feedback we have taken up the matter with our concerned authorities in service center, to understand the exact concerns and give the resolve for the same on Priority.

Please be assured that the required action will be executed at the earliest. We appreciate your diligence in pointing out your concern to us and sharing your experience as a valuable feedback.

Assuring you the very best in services and look forward to your continued patronage.

​Thanks & Regards
****************************************************
Customer Care Team |
Franke Faber India Pvt Limited | Konark Icon | 5th Floor |
Office No.505 | Magarpatta City Road | Hadapsar | Pune - 411028 |
Corporate Identity Number- U99999PN1997PTC107240
Toll Free No :[protected] | ks-customercare.[protected]@franke.com | www.faberindia.com

From: vijay chadda
Sent: Friday, August 20, 2021 5:33 PM
To: KS-customercare IN
Subject: After sale service for faber fruit, vegetable, cleaner

You don't often get email from [protected]@gmail.com. Learn why this is important
This message is from an EXTERNAL SENDER. BE CAUTIOUS, particularly with links and attachments.

I purchased fruit vegetable ozone cleaner and it was registered with you.
For last 15 days, I have contacted your after sale service 3 times.
It has been very frustrating and sad experience.
Till now now no body has come.
Vijay Chadda
D-355, Malviya Nagar, Jaipur 302017
Mobile.- [protected]

Respected government authorities,

the company faber castell is not attending to complaints since last 2 months on the complaint lodged.
The trail mail is herein for your quick reference.
Its been torcherous to contact them endlessly. They should be told to give penalty for the mental torcher, that has caused. The spoc details provided never answers, its always in the engage mode. Servicemen contact with always asking to post pictures of the product to be repaired.

Ref : ee had purchased faber gas stove 4 burner glass cooktop power 4bb bk manual ignition from amazon india - on 13.5.2021 and got the delivery of the same by 16.5.21

there has been severe damage while preparing our food. One side of the gas stove has been amicably damaged. The photos of the same were shared with the concerned officials, technicians, still no actions only automated replies, that the complaint will be attended with spoc details.

Amazon should not be entertaining such companies which fools the customer.

Dear team...

This is Madhava Murali Krishna, regd phone number [protected].

I'm very suffering with your service team as well water purifier from 17.08.21 onwards to till date. Now a days very crucial due to corona but no one is take care.

Problem not yet resolved & no body respond for this query.

First time, I'm fed-up with you product & your service team.

I need to resolve the issue with in couple of days otherwise will take serious action against this product.

Hi, I purchased the Faber HOOD CREST PLUS HC SC BK 60 chimney on Nov 13th, 2020 and after using it for 4 months, it started giving trouble. The fan of the chimney works but there is no suction and it is of no use ever since.

I called their customer support center several times and never got a chance to speak to someone. I can understand with current situation, there is a delay. So I sent an email to their team and I received a response after a week saying someone will call/visit your place however, never received a complaint number. I again sent an email and they had same response. Afterward, I had some medical emergency and I stopped following with them and after few months, I re-send the email to them and to their surprise, they asked me that how come no one visited your place till now and I am still waiting for the response from their service center. My product is still under warranty for couple of months but this is a horrible experience I have wit Faber India. Is there anyway to get this resolved, I will really appreciate it.

Within a month of purchase the gas stove burner stand got rusted and the paint started to scratch off. Also the drip plate doesnt work properly and leaks everything that comes out of the utensil to the lower portion pf the gas stove. I put a complaint and even now mo solution is being provided