Faber Complaints & Reviews

HI Faber Castel,

My name is Gabrielle and I live in Kingaroy, Queensland, Australia. I have just started high school here and I was in need of some new equipment. When we were out buying school supplies I came across your new pastel highlighters, 'Mum, look! Faber Castell has new sort of highlighter! Can you get them for me?' I asked her. Of course my awesome persuading skills won her over (but also mum knows your products are great :) ) and I ended up walking out of the shop with your highlighters in my hand.
Fast-forward to the first day of school.
When we were told by our form teacher to use either pencils or highlighters to colour-code our timetables I was quick to get out your highlighters. I love your polychromos, colour-grip and tri-colour pencils. I use those pencils every year so I was excited about trying out your new highlighters. But I was highly disappointed. It was okay to begin with but as I got a minute or two in it started to go downhill. I have used your highlighters before so I was assuming the quality would be good so knowing the quality of your products I knew I didn't need to press hard or anything like you might have to do with budget products. But the paper began to crinkle, the tip of the pen began to fray and started to ruin the paper but most of all it started erasing the letters! So I couldn't see which block I was meant to be going to, what teacher I had or even what subject I was going to be learning. I use your texter/highlighters often so I know not to go over the same spot more than twice, I also know that they are awesome that is why I was most devastated after using them. I love your products and I know that you are an amazing company. You are my first choice for school supplies and almost everything else that us why I am writing to you.
If you would like any more info you can contact me via mum's email address at [protected]@bigpond.com or by letter at 2 Francis street, Kingaroy, Queensland, Australia. Thank you

Service contact. Chimney not working at all. Need immediate service. The chimney service needs to be done as soon as possible.

We bought AMC for Faber cooktop and there were 3 services included in it. we availed two services and 3 service became due during lockdown. we asked for the service after the lockdown but the officials insisted us to buy AMC for the next year and when we said that we will buy after some time he denied to provide the 3rd service which was actually pending.

this is really disappointing and we never expect such force from a company like Faber.

request you to look into the matter and provide us the 3rd service which is actually due. If we get good service only then we will buy AMC in future.

On 13.01.2021, I have purchased a chimney from Fundamental, South City, Kolkata. I have faced lots of problem during installation. Actually they have not installed properly. Inspite of so many persuasion with company as well as shop, no action has been taken. Have I done mistake by purchasing product of faber?
Sunanda Bhadury
[protected]

Pathetic installation. The technician has screwed the entire process . He cut the aluminium pipe in to 3 pieces. Though it's flexible pipe which I bought separately for rs 1300 . Such nasty service i dint expected . Don't buy this scrap product . Such looters who don't even care to call customer post installation to know about customer feedback

We have problem with my chimney
Smoke not observed

It's been two months I have raised a complain for Faber hub burner has not working till now there is no response from any service center. The woraste service from Faber

I hv purchased faber chimney twoyears back.. But now motor is not working. Faber advertising life long warranty.
Now they (service center ) have requested 6500 rupees towards replacement.. Please do need fill

Could not be used auto ignition/ Complain long due not attending citing no spares available at Guwahati by service centre Mr. Chouhan

Faber chimney cleo 700 ltw ss not working. Not successing air while cooking ...

I'm the existing user of Faber chimney Model Solaris 680LTW 60 (D[protected]) since 2013. I had a malfunction issue with my chimney motor on August month of 2020. I have raised a complaint and a technician came from Sri Ragavendra Associates, Thendral Nagar, Sathuvachari, Vellore-9, he dismantled and removed the motor from the chimney told us that registered for motor replacement and changed Rs.400 on 8th of August 2020.
From the day of complaint to till date I haven't received the replacement motor. Very disappointed and unsatisfied with the Service centre since they are not responding and contacting us, they are being ignoring and doesn't caring on our calls. I have no other choice to uninstall the Faber and not to recommend the Faber products only because of the Poor Service agent. Please have look at this complaint and take necessary action for my mind disappointment.

I have raised complaint on Saturday Jan 2nd regarding R.O filter replacement. My complaint number is CHE[protected] Please resolve this issue as soon as possible.

Hi,

We recently purchased the Faber water purifier (casper RO + UV +MAT, 10 ltrs, 7 stage purifier) & got it installed. It is also observed that external sedment filter is also not available along with the water purifier.
Invoice no : IN-YNMZ-6717 dated 11.12.2020.
The same is booked through Amazon website and installed on 30th Dec 2020 from a faber service person.

Since then the water overflow continued and raised a complaint over phone wide no : VIJ[protected].

on 6th January 2021 the technical supervisor of Faber attended the issue, but the same issue continued.

Request you to please replace the piece if the sensor is not functioning or any other technical issue which is beyond repair.

Regards
A. Krishna Murthy
Mob no : [protected]
SNP Agraharam
BAPATLA

Purchased their Newest 4 way suction aerospace chimney in Oct 2020,
- When the product was received the small fan in the front was not working, i logged a complaint about the damaged product, they sent someone after 20, 25 days after constantly following up 7 within those 20 days itself the bulb under the chimney stopped working, then the different speed buttons at the front even they started blinking for no reason, they sent technicians to solve the issue, but they are so rude, and also their staff at Faber customer service have behavioral issues, they will provoke in such a laughing tone, as if we have made a mistake by buying the product, & they simply say, ya you should not have purchased from Faber now you are stuck with us..
But what are we mad to buy such an expensive chimney and face the repetitive issue. I have face these same issue 4, 5 time repetitively within the span of 2 months.

Please help we, what can i do to solve this?? Can i just get the refund or replacement, how do i log a complaint against them??

I have a Faber Glass stove cook top, but burner & kok both are broken, several times was called but no response.please save our life. It is very risk for us.

Respected Sir

We bought your product last June 2020.
Last October it was faulty and your service provider came and checked it. Asked me 10000 for board fault. I refused and told product works 4 months only, hope warranty is still valid. He was gone out not backed, almost 2 months over not return back. Meantime our kitchen was fully smoke formed. Useless of my patience and negligence of your service forced me to go for consumer right.
Hopefully will get good response from your side .
NOTE;
BILL ATTACHED

Thanks and regards
Suresh
RGS BLUE METAL
[protected]

It has blasted the glass top has broken and spread in home fortunately no casuality happened but after buying such a reputed brand if we have possibility to life threat
what should we do with it kindly suggest us.

Vipin jaiswal
[protected]
[protected]@gmail.Com

The stove hob cover has shattered into pieces and I have been registering the complaint and waiting since the past three months but there has been no solution to the problem.
I have registered on toll free, local customer care and centralise customer service centre but in vain.

Dear Sir,

We have purchased faber Gas stove from M/s.Sri Ram Enterprises, Trichy 3 years before. We have informed necessary service to the above service provider. They came to our place for service on 2 occations and could not service them to our satisfaction. They informed that there are spares required viz., Chimney motor, bottom tray etc., to function alright. But the spares not available with them which are the answer...

I have purchased a Faber built in microwave which stopped working 2 months ago. I have raised a complaint regarding the same about 2 months ago. After repeated calling of customer care, local vendor, the issue is not even considered to look at. I am frustrated with their behaviour and sense of responsibility. I certainly did not expect this kind of support from a company like FABER.