Faber Complaints & Reviews

Bought a chimney on 22//02/2020. Booked installation service on 25th february. The technician called & we missed the call. They closed the call without informing us. We waited for 48hrs & then again called on 27th february to customer care. Customer care exec smartly bookef another service request without informing us. Since then no one called us for any kind of installation service. I tried calling mr. Venugopal ([protected]). He have another no of service manager ([protected]). He told service team will call us. After that he blocked my number to avoid us. What kind of service is this i don’t know. The chimney os jist lying without any use. Spent 19000/- for this.

Firstly croma is a cheater selling the product with wrong information, the product is having 1 year warranty sold saying 2 years warranty by mr. Arif and mr. Naushad. The mr. Rahul jadhav from faber is even not responding to calls he is service manager. The hob top is being repaired 6th time for the electronic lighter not working since purchase but faber is just replacing the parts but not ready to replace the product. Also the service is so pathetic everyone just blames each other and no responsibility taken. When the warranty will be over they will start asking money for the same issue. They are most pathetic and irresponsible company not admitting to their faulty product. Will take it to the consumer court too as i have all the videos and audio recording with photos of the repair.

I am totally upset with faber's after sales service and authorised service centre. I had called a week back at your customer service numbers under request #[protected]. My complain was that i had taken an amc from your erstwhile authorized service centre - sky enterprises for 6 services without any expiry period mentioned on the invoice. The technician who had come had informed me that i can avail of the 6 services whenever i need without any expiry date to it. Till now i had availed only 2 service from sep'18 last year. This year i had to call your service number to get my amc services done under the said contract on 23rd april 2019 as i was told that sky enterprises is not longer associated with faber.
Faber had arranged to sent a technician from matrix service center for the 2nd service. I had called on 12 oct 2019 to avail the 3rd service for which the above request number was provided to me. The technician named mayur from matrix service centre had called and asked me to send a copy of the amc invoice, which i did to his watsapp number. Later he called and informed me that the 6 service contract is no longer valid i. E. It was valid for just one year. After hearing this i was totally disappointed with the company's post sales services. Firstly, their erstwhile sky enterprises promised the customer about 6 services which faber is not able to fulfil. Secondly, i was never informed in april 2019 when i had called their customer service or by matrix that this contract will not be valid beyond 1 year as it was a false promise committed by their erst while service centre. Until last year i use to renew my amc on a yearly basis by paying rs rs 1000 - rs 1200/-. But last year when i renewed i was informed about the 6 service offer which i took considering there was no issue since 2016. I never knew i would be cheated by their authorised center. (The trust factor is completely shattered with respect to their product & services). I am totally upset with their services. Why should the customer suffer because faber changed their authorised service centre from sky enterprise to matrix. They are now not honouring the promise made by their old service centre. Also they have not kept the customer informed when the service centre was shut. Who will compensate for the money paid for 6 services (Paid rs 2300/-) but availed only 2 services till date. Their customer grievance cell should look into my issue and address it considering the customer is not at fault in this case.
Its been more than 6 months i have been following up with their customer service team & western india head rahul jadhav but till now they have not resolved my issue. Just going in circles.
Would avail a favourable response from faber's end by honouring the promise made by your service center.

Product name : hoods/chimney

Serial number : ltw 60 k[protected]

Model name : hood cleo

Date of purchase : 01/11/2015

Dear team,

This is regarding the after sales service of your company. I have purchased a kitchen chimney in the month of october 2019 from you authorized showroom in new delhi.

Its a high quality one and i did purchase it of around 20000 rs. We called the person to demonstrate and install the chimney in our newly constructed house. After a long wait, when no one came to install it, we hired some external person to install the same. From last 1 month, chimney is not working properly and instead of throwing the smoke outside the house, it is throwing inside the home only.

We called your support team and asked to come. I am ready to pay the visiting charges, but unfortunately no one is coming for repairing the chimney. I am really getting very frustrated. I heard that faber is the best brand in this sector the reason to associate with your brand is the after sales service only. But this attitude and service changed my mind and i would not recommend your brand to my friends and relatives.

I request you to please take my issue positively and ask someone to repair it. Please feel free to contact me on +91-[protected] and +91-[protected]

Purchased faber chimney from amazon, and raised request for chimney installation on 11 feb 2020, today being 15 th feb 2020 my chimney installation is still pending. I tried reaching faber customer care multiple times but their response is same that we can escalate the issue and it will be reaolved asap. Even amazon said the same. This is worst experience with any brand who remarks itseld as best brand. Tjay gave me bihar manager number, mr. Syed-[protected]

The chimney was installed on 22.05.2019. The service to be provided by n. C. Sales & services, kolkata 53. For last 20 days, the switch for the fan (Which actually runs the suction) is non functional. Called the designated service centre, they asked me to call the all india service centre [protected]. I booked the complain and paid cleaning service (Only faber is the company who does not provide free service for one year) on 02.02.2020. None responded till date. (13.02.2020). When called again today, the lady at the telecaller told that one service manager has been allotted (Name surjit ganguly, m [protected]). But the phone number does not exist.
Is faber like this only??? Is it a fake company without any engineering back up (Actually this issue has been told to me by the nc sales and service that faber does not have technicians for after sales service)

I have purchased a cooktop on 08/01/2020 from the exibition, after installation on the 2nd day the flame goes off when you put it on low gas, i complained & an engineer came & told me that since this is a new model he was not aware of the technicalities & senior technician willcome to look at this complain within 48 hours, it has been so many days now & no one has come, we have tried calling the the customer care but it is impossible to get through to them.
It is very disappointing that a company like faber should have such a horrible after sales, imagine buying a nnew cook top & not being able to use it within 2 days of installation, dont you`ll have experienced engineers.
Kindly do the needful as soon as possible since i have discarded my old cook top & cannot carryout slw cooking on this one

I have lodged a complaint regarding the malfunctioning of my gas hob in november 2019 vide complaint no.[protected] but to my utter surprise the issue remains unattended even after three months and repeated reminders through emails and telephone calls.
Other than a customary visit by the service centre guy which seemed more of a time buying exercise, nothing substantial has been achieved till date.

I have purchased faber ro undersink water purifier from bangalore, they didnt even enquired regarding the type of water supply whether kaveri water or so, just installed and went, and only when we complained regarding the tasteless water, then they checked for the tds of water after purifier pass which was 5ppm, later they changed the ro membrane to 85 still the tds was 23 ppm, which is unsafe for drinking, we are using the water from outside as we are not able to use, wasn't it the responsibility of the person who sold us to brie[censored]p, or even the. Person who installed, none of the professionals are trained, then what is the use of waiting for training person to install, now one after the other they are telling to pay 2800 for adding uv pf etc what is the use of paying around 16000 and not getting things best, when are you rectifying the mistakes, opted this company thinking good now feel it is the worst

I bought faber chimney in 2018 and got it installed and served by calling customer care. Within a month, the circuit board failed and i was informed that voltage fluctuations will lead the circuit board. As all other household appliances were working fine and voltage protection is provided in the mains, we decided to install an additional stabiliser for the chimney. Even after installation of stabiliser, the circuit board has again failed. The service engineer says replaced circuit boards have no warranty and we have to pay every time circuit board fails. As no other home appliance, including cooking range, acs, tv's ate all working fine, i can only attribute it to poor quality product. There is no protection given to customer as they conveniently blame the eb. My advice to buyers of faber would be to avoid their products. Their quality is not good.

I have purchased utopia hob on 1st december and from the day 1 one of the burnet is not working. After ignition it will switch off immediately. I purchased it fromanupama home world jayanagar bangalore, they organized serbice person to visit but there comment this hob is new model there could be a quality issues. He recommended another service person but eventually he didn’t fix.
Now still waiting for the fab person to resolve.

I am disappointed to purchase the fab hob.

I am writing this email regarding my faber product "faber stilux 3d t2s2 bk tc ltw 90" purchased on "07-aug-2019".

I am very old customer and using faber product quite long. This product really dissatisfy me with product quality as well as with service provided against my multiple complaints.

From very first day i have raised the issue related to front panel mirror. With my continuous follow-up and phone call service team replace by sending wrong part. Again i started follow up and faber team replaced with part that is not similar as i purchased. They install the part very roughly and part seems very bad due its different color. When i raised this concern i got answer now we are making this part like that only.

As soon as they installed the panel and mirror, touch panel stop working. It’s really very bad experience with this product.

I have requested to replace this product completely.in case i have to provide some addition cost i will pay for that but please help me to sort this issue with your due diligence.

Hope you understand customer pain and resolve with your best options.

Thanks
Sushil malik
[protected]

Dear sir/madam,

I am advocate raghavendra naveen here, i am writing this letter to bring to your notice of my difficulties faced due manufacturing defect of your product “faber cooktop 4burner hob cooktop jumbo 4bb bk ai-577.”

On 12/10/2019 at 08:03 pm, i happened to visit adishwar india limited (Cin: u51909ka1997plc021681) branch at no. 280/107, 19th main road, opp. Diacon hospital, 1st n block, rajajinagar, bangalore – 560010 and purchased the above mentioned faber product having bill no. 19-20-d1005-558 and executive ms. Sowmya n claimed the product is fast moving and of very good quality when compared to your peers.

However, my problem with the stove started within few days from the date of my purchase and i was forced to raise compliant request to repair one of the burner. The technician visited my place and tried to repair the burner but after repeated attempts he was able to temporarily affix the burner and left the place. But again the burner stopped working and forced me to raise one more new complaint request and the same technician who could not fix the issue earlier came and tried his hand but to no avail.

This has become a routine affair, and on a lighter note i suggest you to keep your technician outside my home so that i can avail his service whenever the burner stops working.

On a serious note, please consider this letter as a written notice and get the burner replaced/ repaired or else i will be forced to drag both faber and adishwar to the consumer court. Being an advocate, i am well equipped to fight for my rights so kindly take this as high priority and resolve the issue within the next 2 days or else wait for a suit to be filed at the court.

Look forward for early resolution.

Thanks



Regards,

Adv raghavendra naveen

Mob no. [protected]

Since last one month we have been trying to contact faber authorised center, they never turn up to repair the chimney. We have called the customer care helpline number, it was promised that somebody will definitely come and check, but no result.

It really sad to see the service provided by such a big name. Please let me know what is to be done on this issue.

Dear team,

This is to my complain which i reported on 5th november (Id: 2502812) that i bought a faber chimney on 21st oct and till 9 th nov, i received no call or confirmation on technician visit despite repetitive calls/emails etc.
Today finally after 20 days of my request and multiple follow ups, a technician named mr. Kumar phone number [protected] visited the flat where he confirmed that there is more board cutting required by carpenter. Now, after 20 days they expect a carpenter should remain in my house waiting for faber technician to visit. His supervisor (Mr. Venkat) blamed that this is your problem. Most o[censored]s buy chimney for our new house when work is ongoing and purpose of pre-vist in max 48 hours to give the marking so that cutting can be done per size. Now this again became my problem and i am the one to be blamed why i hanged the chimney but installation wasn't done as still a duct and fitting was needed. I did it to check whether product works otherwise who dealer will return product after 20 days, plus i do not know when technician will visit - 1 month or 2 or 6... Who knows when not even a single call received in 20 days until i raised it to consumer complaints forum. Now, technician left without doing anything, the worst is they do not even admit that's their mistake/they were not prompt, not sorry or regret, instead blaming customer for the entire episode. I am back to the same stage, chimney is just hanging, unused, unfixed, unistalled.

I asked technician to provide me his supervise venkat phone number and company detail which he did not give and rather he was trying to give me fake or wrong number, that shows of no integrity and honesty with them.

I request to take the serious action against this, otherwise they will keep repeating that kind of services to the customer. I request you to please provide a justice here and do the all needed actions to stop these kind of harassment & damage by the companies. Hope to have this resolved.

Thanks.

Regards.

Dear team,

This is to my complain which I reported on 5th November (ID: 2502812).
Today finally after 20 days of my request and multiple follow ups, a technician named Mr. Kumar phone number [protected] visited the flat where he confirmed that there is more board cutting required by Carpenter. Now, after 20 days they expect a carpenter should remain in my house waiting for Faber technician to visit. His supervisor (Mr. Venkat) blamed that this is your problem. Most o[censored]s buy chimney for our new house when work is ongoing and purpose of pre-vist in max 48 hours to give the marking so that cutting can be done per size. Now this again became my problem and I am the one to be blamed why I hanged the chimney but installation wasn't done as still a duct and fitting was needed. I did it to check whether product works otherwise who dealer will return product after 20 days, plus I do not know when technician will visit- 1 month or 2 or 6...who knows when not even a single call received in 20 days until I raised it to Consumer Complaints forum. Now, technician left without doing anything, the worst is they do not even admit that's their mistake/they were not prompt, not sorry or regret, instead blaming customer for the entire episode. I am back to the same stage.

I request to take the serious action against this, otherwise they will keep repeating that kind of services to the customer. I request you to please provide a justice here and do the all needed actions to stop these kind of harassment & damage by the companies.

Thanks.

Regards.

We Bought Brand NewFaber Glass Cooking Top and within 2 weeks the Glass is busted while cooking luckily me and my son we survived, this cooking gas top is faulty.so we complaint about this to the dealer Vijay Sales at chembur and then we complaint to Faber office and ask for replacement of the product but the problem is they are not ready to replace it they said they can only replace the glass top for the cooking gas stove, we tried to convince them that this product is faulty and after replacing glass also we are scared to cook on this gas and we can not take a risk of our life but no one is ready to replace it, please try to understand our problem the product which we hardly used less than 2 weeks and its busted so how can we trust on this product anyone please replace it or please refund our money.

We bought faber chimney and submit the installation request on 22nd oct but till now as of 4th nov no confirmation, response or technician call to arrange the installation visit. Despite called serveral times, emailed several times but no response at all. The worst service by faber service center. Pathetic one.

Never buy any product from faber. They donot deserve any customers

When i complained the mechanic came and took away the motor and motherboard and he is not coming back. His name is abhijit. His no[protected]
I got this message also
(Dear customer your complaint has been resolved. Your paid amount rs - 300any enquiry call this no [protected])
Even though my complaint has not been resolved.
My no is [protected]. Please resolve this

I bought faber hob of 4 burners from vijay sales mumbai & within 33 months all 3 burners failed ie started leaking. 14 months after purchase too 2 burner rings were replaced costing me rs 1200. Now after lodging complain they attended thrice took photos twice but after that no feedback. Writing to faber they tell that they have given the complain to their service contract agent m/s. Jay enterprises”. But the service contract do not attend...