Faber Complaints & Reviews

I am writing this email regarding my faber product "faber stilux 3d t2s2 bk tc ltw 90" purchased on "07-aug-2019".

I am very old customer and using faber product quite long. This product really dissatisfy me with product quality as well as with service provided against my multiple complaints.

From very first day i have raised the issue related to front panel mirror. With my continuous follow-up and phone call...

Dear sir/madam,

I am advocate raghavendra naveen here, i am writing this letter to bring to your notice of my difficulties faced due manufacturing defect of your product “faber cooktop 4burner hob cooktop jumbo 4bb bk ai-577.”

On 12/10/2019 at 08:03 pm, i happened to visit adishwar india limited (Cin: u51909ka1997plc021681) branch at no. 280/107, 19th main road, opp. Diacon hospital, 1st n block, rajajinagar,...

Since last one month we have been trying to contact faber authorised center, they never turn up to repair the chimney. We have called the customer care helpline number, it was promised that somebody will definitely come and check, but no result.

It really sad to see the service provided by such a big name. Please let me know what is to be done on this issue....

Dear team,

This is to my complain which i reported on 5th november (Id: 2502812) that i bought a faber chimney on 21st oct and till 9 th nov, i received no call or confirmation on technician visit despite repetitive calls/emails etc.
Today finally after 20 days of my request and multiple follow ups, a technician named mr. Kumar phone number [protected] visited the flat where he confirmed that there is more board cutting...

Dear team,

This is to my complain which I reported on 5th November (ID: 2502812).
Today finally after 20 days of my request and multiple follow ups, a technician named Mr. Kumar phone number [protected] visited the flat where he confirmed that there is more board cutting required by Carpenter. Now, after 20 days they expect a carpenter should remain in my house waiting for Faber technician to visit. His supervisor...

We Bought Brand NewFaber Glass Cooking Top and within 2 weeks the Glass is busted while cooking luckily me and my son we survived, this cooking gas top is faulty.so we complaint about this to the dealer Vijay Sales at chembur and then we complaint to Faber office and ask for replacement of the product but the problem is they are not ready to replace it they said they can only replace the glass top for the cooking gas stove, we tried to convince...

We bought faber chimney and submit the installation request on 22nd oct but till now as of 4th nov no confirmation, response or technician call to arrange the installation visit. Despite called serveral times, emailed several times but no response at all. The worst service by faber service center. Pathetic one.

Never buy any product from faber. They donot deserve any customers...

When i complained the mechanic came and took away the motor and motherboard and he is not coming back. His name is abhijit. His no[protected]
I got this message also
(Dear customer your complaint has been resolved. Your paid amount rs - 300any enquiry call this no [protected])
Even though my complaint has not been resolved.
My no is [protected]. Please resolve this...

I bought faber hob of 4 burners from vijay sales mumbai & within 33 months all 3 burners failed ie started leaking. 14 months after purchase too 2 burner rings were replaced costing me rs 1200. Now after lodging complain they attended thrice took photos twice but after that no feedback. Writing to faber they tell that they have given the complain to their service contract agent m/s. Jay enterprises”. But the service contract do not attend...

This is third time i m requesting for water purifier installation. Have you people got a little understanding of water ‘priority’. I have been informed request raised on high priority but none of your person is visiting whoever is assigned. I been a week & i have to install it today else i am returning your product. Service is worst from your side....

I had purchased a faber chimney in the month of february and it worked well till june but all of a sudden it stopped working and when we called the service executive he said that there was some problem in the circuit and that it would not be covered in the 12 year warranty because we hadn't purchased an additional amc (Annual maintenance contract) at the time of our purchase and we were going to have to pay for it. When we called the helpline...

Bought Faber chimney a month ago and got it installed.As i dont want duct, have been looking for charcoal filter.Its been more than 20 days since have been waiting for charcoal filter.Got call from customer care twice and then they closed ticket saying will fix the charcoal filter when its available.Very bad customer support from Faber..

I live in Hyderabad.Can [protected]@[protected] if faber team really checks these complaints....

I bought 1 chimney last year and within 12 months i guess more thn 12 technician have attended on technical ground. I always requested the company to replace but they always assured that after this service there will be no problem. Surprisingly today i get a what's app chat from service manager mr. Nair that further service is chargable inr 950.
They just fool customer for 12 month and after that start their own trick of grabbing money...

FABER being good brand..so last year we bought Faber HOB COOKTOP JUMBO 4BB SS from CROMA. But we were wrong. Since that 3 times it has been services for same nob / switch fault. This time there was blast when the gas and top glass is shattered. Fortunately no one was injured.
Pls find attached invoice and service report and replace the your faulty product immediately....

From,
Vijaykumar a
H. No, 76, 5th cross, canara bank colony,
Chandra layout, bengaluru-560072.
Mob; [protected]
To,
M/s sterling incorporators
H. O.: #596/601-47, dr rajkumar road,
Prakashnagar, rajajinagar 3rd stage, bengaluru-560021

Dear sir,
Sub: - breakdown/malfunctioning of the faber products supplied by you viz.1) auto ignition not working for the burners...

This is to inform you that i have purchased a faber hob hcg 604 crr ebr ci 4 burner model in bangalore harlur area in may 2017. Ever since day one had problems with the auto ignition, blackening of the utensils because of the burner issue. The technician made us purchase a one year cleaning contract worth 2450 within 3 months of purchase saying that this will help. The product is very poor quality. All burners have been replaced and just...

Mentioned product was bought on 09/06/2019 and stopped working in a month time.Complaint was raised with Faber care with number[protected] on 16/07/2019.Many follow up done with customer care, also issue is escalated to area manager Rahul Yadav multiple time on his phone .What we got is another date and a false promise of fixing.Pathetic service from a company like Faber.Poor product, worst after sale service experience. At last raising...

Tried contacting all nos. No response. Connected to a mumbai office. Complained. A man arrived who serviced every company gadget, he was not exclusively from faber. Charged me a heavy amount. After he left all problems were persisting. Called him for 3 days. Third day he picked up the call came, &informed me that nozzles etc had to be changed. Again charged me for coming. He could have saved the second visit. I'm unhappy with the service...

I bought chimney for aug1st and aug15th faber installation person came and fix it but that installation person ask 2350rs charges why am give this amount? This is very worst customer satisfaction 2350rs this is very too much charge that installation person name is mr. Raja mint branch. Faber products good but installation persons they spoil your name....

Hi,
One of your authorized dealer sri ragavendra enterprises, madurai-625016
Serviced our faber chiminy on 8th may.2019. He take the inner motor along with
Him and assure to bring after service within a week of time. So far not received and
Not picking the phone. Name and mobile of your dealer person :
Mr. Sathish... [protected] manager name is mr. Vijay pandi.
Bill no.486, dated 8/5/2019 amount...