Faber Complaints & Reviews

Our toughened glass of the cook top broke on its own which has 1% chance of breakage. The company repaired the glass and it broke again next day. Very pooor service and after the glass breakage they gave our money back instead of repairing it again.
Poor service and local products.
I will never suggest anybody to buy faber gas stove and products. Total waste of money

Order no[protected] purchase 4 burner cooktop, since from pepperfry rs 4929, item id ak1647437 faber splendor 4 burner black cooktop,, invoice date 28 march, 2018 since then i m facing gas leakage, i reguraly complaining to faber, once they replace with new one but i m facing same problem gas leakage and gas fire from under cooktop seen, faber people saying is just small things but i facing worses thing three - four times gas firs come under from cooktop and gas smell come from their in november they take my cooktop and after calling continously mr nitin faber manager, in december 24 2018 they bring back my cook top burner is not working, after two months they saying they canot do anything their some small leakage or varshall problem, they fooling me,, i complaint to pepperfry to return but thry saying they cannot return it, they selling wrong product, and after earning they saying product is not covered under their, faber sying is not under not ur seller is responsible. Sir where can i demand justise pls do jutice to return intitae with peppery or faber

Hi,

I have recently purchased faber emerald chimney, and it was installed on 18th october. The push button panel was faulty when the pack was opened by the technician. He has taken a written complaint for the same but there was no response. After which i had called faber customer service tollfree number and registered a complaint but now it has been around two months.
I called up mr. Dhiraj singh last week who has escalated it, technician visited my home on 15th december and to my surprise he said the complaint was not yet registered by mr. Avinash dhamale. The part is not available with them and they will get it in 4 days.

Can you please reply with what exactly is going on and is it the right way you guys resolve a complaint?
Complaint id :[protected]

Chimney installed by : wellinvision enterprises, pimpri chinchwad, maharashtra.

Hi,
I bought stove with chemine in mumbai last year. Last june v got transfer to chennai so i call d faber service center for fixing. They fixed in a dad manner even they didnt fixed d burner in it place chemine is also not working in a proper way. So i took a pic of that pics n send to the services center n gave a complain against that person but they r not even ready to come n check nearly four month im given again the same issue. If anything is happened then ill file a complain against faber company coz they r not taking it seriously. Its danger coz its a automatic stove it that he fixed d burners in a wrong way i can see the gap clearly eveytym while cooking water or some liquid can gos inside. Its a electric. So again last time im giving a complaint. Right now im in purasawakkam, chennai im providing faber service center no [protected] kindly take action against them.

Order date; 31, oct-2018, order[protected];dispatched; faber 90cm, 1095, m3/hr chimney, cost rs;23, 990, sold by ;cloudtail india private limited
The billing address, chasmeena ibrahim, 84. Mainroad, kadayanallur, tamilnadu, 627759, payment done by; ecobank debitcard, liberia, west africa, i got the email; a refund will appear on your original payment method in 2-4 bussiness day, i didnt get my refund, do the needful please, thank you,

Faber,

I bought a under the sink water purifier from you 8 months back, your technician installed but it never worked, water use to leak from the purifier and i have given multiple complaints by calling customer service but they never attended my problem.

I have been informed that my problem is been escalated to the higher officials, i have persomally made multiple calls to hyderabad head mr srinivas rao and ap head but no one cares about my issues.

With this forum i would like to let you know hot pathetic your service is and with this attitude you will not be able to survive in this market,

I just want to let you know if you do not resolve my issue, i will not hesitate to file a case against you.

Cheap company and cheap tricks to fool people

1. We have an inbuilt faber hob.
2. On 23/09/18, a faber technician from mysore, called abdul azeez carried out the service of the hob.
3. He changed the hose pipe, gastkets and regulator and carried out service. Total charges were rs.2870/-.
4. On 24/09/18, it was noticed that one of the knobs on the hob, was loose and not fitted properly. Also, gas was leaking at the regulator end of the hose pipe and the knob end.
5. From 24/09/18 to 30/09/18, a no of complaints were given telephonically to abdul azeez to rectify the leakage and replace the knob. By then the gas had entilrely leaked out from the cylinder.
6. Finally, on 30/09/18, a junior technician was sent to rectify the problem. He changed the knob on the hob, but said that the regulator was defective.
7. Abdul azeez asked us to change the regulator through the indane gas agency, since no spare was available with the junior technician. Again, we were charged for the up and down, autu fare and the knob (Rs.240/- in toto.)
8. Please note our complaint regarding the poor service rendered by abdul azeez and the loss caused by him, plus the mental tension of a gas cylinder leakage.

Its very bad company never purchase gas n chimney of this company, it’s totally fake company they never fulfill customer services and never solve there problems, i think all are uneducated and mental disturb, they dont knw how to handle customer care centre. This company is worst, i never see this type of company like faber. Now i also have to change my chimney n gas now m going to purchase glen company has n chimney.

I brought a faber cooking range on 27th of this month so it is already two days still nobody has come to install it when i call the dealer he is saying that it was not registered so who has to do it
Second thing
I have brought lot of house hold things and this first time i ever heard that when we buy any house hold items and when your service guy comes to install and we have to pay for it? It is not for service it is for installation and the dealer is not at all resposeable so please clear the dealer is for home
Kochi
Kerala
Rockey antony
Kerala
[protected]@yahoo.co.in
[protected]

Dear Sir,

The products are installed today and the indicator light of water purifier is not working properly. Even though the water is full it is not indicating and electro care people informed us that it will be repaired within one week, I don't know why they want one week.

I am attaching here with the bill given by electro care, for two Length of chimney pipe 2200, cook top fitting 300, chimney fitting and water purifier fitting nil totalling Rs. 2500. I have paid 2200 for two length pipe. I request the company to provide at least one length of pipe along with chimney, without which it is not possible to fix the chimney. This pipe product is not of Faber and the service provider will have an inclination to sell their products, which is not having any MRP affixed and they may quote much higher. In this case I request you to reimburse Rs. 1100.

Even though the call is registered on[protected], they have attended the call only on[protected]. I request the company to recover one week warranty extension charges from them.

If you care your customer, then I request you to debar them and request you to get the indicator light issue is resolved and also reimburse Rs1100, being one length of pipe and extend the warranty period for one week or recover the amount from electro care and hand over to me.

Small amount customer may not mind, but the service provider is taking undue advantage of it.

Yours faithfully
P Ramakumaran
[protected]
[protected]

This is to inform that we have bought faber stove but it soon started troubling us.. The flame became too low that it is not helping us in cooking at all.. The service providers are too lazy to come and help us.. We are being following up since so long but no help. We are seriously fed up of the service.. No one helping us.. Please try and arrnge some help for us

Been trying to get the service personnel to come fix my stovefor the last 3 weeks and there is no proper response or follow up, we were affected by the recent flood and the unit was submerged in water, all we want is the company personnel to come by and repair the stove, we don't expect any offers or discounts from the company we just want the product we have fixed

Vikas jewalikar
To:
[protected]@fabersbk.com

6 sep at 12:48 pm

D/sir,
We have purchased the chimney and the hob from vijay sales, sec-29, gurgaon and when we called the technician for the installation of the chimney and the hob, your one of the technician mr. Raman came without any tools & tackles for making hole in the wall for chimney pipe,, not even marker pen, and as the chimney is at height of 7 feet, our house wife was told to arrange and lift the table to allow him to stand on top for marking, this is not acceptable by us and not expected such service from company like faber, as the technician has to come with the helper or assistant to assist him, if requires help. No tools, no helper and charged 500 rupees and gone without doing the installation and not even proper marking on the wall.
Also, he shall be present while cutting of the accurate slot in the granite for the in built hob, which is yet to be done,

Please send the senior technician with the core cutting tools for hole on the brick wall and other tools to install the chimney and the hob.

You may arrange for the same and charge for the same, if required.

Please treat this urgent.

Thanking you,
Vikas jewalikar
H. No. 3367-p, sector-23,
Gurgaon-122017
Ph[protected]
[protected]

We have purchased faber chimney glass plus 60 ltw on 02/12/2014 vide bill no. 157-bgd12-14si 75. Recently we faced problem. Glass dislocate from chimney. We have complaint to faber for replacement as its cover under life time warranty as it was manufacturing defect and not any act of human. They refused it and charged rs. 1500/- for fixing glass with chimney. Is this not wrong on the part of faber like company? They have to do it this type...

Our faber gas stove was repaired by a faber technician due to the flood in kerala and charge rs 2000 replacing many parts. Are you guys not feeling ashamed not to help kerala while other reputed companies like lg, panasonic, samsung, godrej, bosch, and many other companies does by giving 50 percent on spare parts and free service charge. If you are so greedy then get lost and rob a bank, that is better than squeezing the customers for the cash in a situation like this.

So if you're not bothering about your customer satisfaction, then it is our duty to spread awareness to boycott faber.

I am very much disappointed today with the service of my faber gas stove, which is being sinked in water due to the flood occurred in our place.
We registered a complaint regarding the flooded situation of our gas stove & the technician from faber company visited our home and repaired the same.

But, we are so much disappointed that they charged an amount of ₹2000/- for repairing the gas stove including the service charge & for spares. When we enquired about the discounts announced due to flooded situation, the technician himself told that the amount of ₹2000/- is billed after discount!! & he further told that his company (Faber) hadn't responded for the free / deduction in service charge for the flood hit appliances.

This is absolutely disgusting & disappointing frame that we are all down with the flood calamity and entirely all companies including godrej, panasonic, lg, prestige, samsung, bajaj, bosch, etc... Announced free service for the flood affected appliances and huge discounts for the spares as well.

This is an absolute pathetic response from a reputed company like faber that they aren't bothering about their customer satisfaction even in a situation like this.

From now on, we've started awareness for boycotting your company products as your attitude towards handling this situation is disappointing. I think you don't know keralites and keep watching that how we're gonna deal with this disgusting attitude!! Aware!!

Nb: attaching the bill charged by the company technician below.

#keralafloods #standwithkerala #boycottfaber #

Regarding my faber chimeny, the technician came and without even checking the product told me that the election board is not working., tired to sell the pcb for 6500 rupees. He pulled out the pcb and i found that it was my switchs problem. He agreed and said he will come back with the glue but didn't turn up yet, since 23rd.
Dr manoj
Trivandrum

Me zackariah leading furniture manufacturer in calicut, we make kitchen cupboards custom made. We are hydaker associates

I like to point out one complaint regarding your service charges and prices,
I had purchased one five berner gas stove with steel and one four berner glass stove. Any complaint raises they are charging 600 for only visit and 1200.00 for autoingition, as this is very much for me. For just ione visit they charge 600.00 even a high qualified doctors won't. Request you to please check in and reply

I have logged a complaint on 2nd aug for water purifier tap issue. One technician came and while fixing he broke the tap. Now product is un-usable. He said he will come in 2 days but till now there is no response. No 1 is picking calls from us. Customer service also, always says that they will send someone but there is no one coming. We have suffered a lot after buying your product. Either please solve or problem or please let me know how can i return the product and please refund my money. Because now i am fed up of calling daily to multiple persons for the same issue and there is no progress from your side. Its been very horrible experience with faber.

I have purchased on 01/12/2017 a faber chimney vide serial no k[protected] with life time warranty registration no mum 18393081. With in 6 months of operation the chimney started giving lot of sound. On making a complaint, service engineer came on 4th august 2018, from nikita enterprises, sanpada, navi mumbai, and replaced one of the fans as the same was found to have gone bad and making the noise. Immediately after one day i. E, on 5th august 2018 again the chimney started giving the same problem. On our repeat complaint the service engineer is asking us to confirm if the same fan has gone bad or is it the other fan.
We have blindly gone for your product considering faber as a pioneer company in chimney, so in first go the going bad itself is a shock to us thereafter the incompetency of your service engineer to identify and rectify the fault is another shock.
I am really scared to use the product under present circumstance of huge noise emanating from the machine..
The matter is really serious and needs your kind intervention immediately for repair or return.