Faber Complaints & Reviews

Dear sir,

I am registering a complaint regarding the service rendered by avon marketing kolkata on 24.12 2016 when the technician mr. Amitava lahiri broke the filter during service and the same has been reported to the technician during the next service.

Before i proceed with this matter to the consumers forum please replace the filters and resolve the issue at the earliest.

Regards,

Anirudh chowdhury
Cell: [protected]

Dear team,

Myself is ravinder singh and it is regarding the complaint no.[protected] burner colour got changed.

I had raised the same complain last month as well when the faber technician santosh came to check and told me that it can be cleaned easily and use it as and let us know if the burner colour will still get changed. Same issue i have raised again two weeks ago. The same technician came again to check and took the pic of the burner and told me that he will check it with his supervisor and get back to me in 1-2 days. But when i had not received any call from technician, i have tried to call him but he was not giving any answer in state way. Then i called again to faber customer care and found that my complaint was closed on very first day with comments "hob is working fine".

Can someone let me know who raised the complaint that the hob is not working? I have raised the complaint for burned burner colour and how the technician can close any customer complaint without taking any consent from customer. Same question i have raised with customer care agent. She lady told me that customer had signature on job card but neithor me nor my family members have signed on job card. Then how the signature came on the job card. It is a fraud with the customer.

Then i had contacted again with the technician santosh to question how he can close my complaint without taking my consent. Then he gave the no. Of his supervisors dharminder. I tried to contact with him but again he was one the layer person. Then i found the number of mr. Nitin. He was the superior of dharminder. He had also wasted my time for a week with the false commitments and finally last saturday another technician nitin had visited my place. He tried to clean the burner with white cement and sandpaper. Now the burners are in bad condition.

Is it the really right way to clean the burner? Strange. How the faber technicians are working on customer complaints. It is question mark.

One interesting thing, no one has called me since i have raised the complaint with faber. Every time i had to call to technician, supervisor and senior. No one bother for customer sentiment. Customers are not foolish who had to call every time to faber team for status update. It is the responsibility of faber team to provide the update to customer.

I am feeling cheated as i have brought the faber hob in such cost with cheapest material and the pathetic after sale services. Highly disappointed.

Please look into this issue high priority. I will wait for another 1-2 days if i have not received any response, i'll raise this concern with higher authority.

Regards,
Ravinder singh
Mob.[protected]
Email id: [protected]@gmail.com

I purchased your product "faber duetto hip x/v a90" on date 7/april/2015
From one of your dealer "stylish living building no-56&57 opp raghavendra swamy temple, s n pet 1st cross, bellary-583101"
I have given complaint about the problem several times, every time a new engineer shows up open the product take a look at the problem and tells to replace the part, no one returned with the solution. Today it was the 5th engineer who showed up and said the part will be replaced in 1 week. I am fed up with this kind of pathetic service. Kindly give me a solution or i will be forced to take this matter in consumer court. Looking forward for a reply and solution

I purchased a gas burner, chimney, microwave and oven from aran kitchen indore in the month of may 2017 and installed by ur service person on september 2017 at 25, shri ram colony, gwalior m. P.. But after complainining many times to shailendra from bhopal for not working properly of gas burner from the starting day and having many problems for cooking,

Dear sir,

I had purchased a faber chimney last year. As per the service technicians instruction i had filled up the ltw form and posted it to your address last year.

But till date i have not received the warranty card.

Attached in the billcopy and ltw filled form for reference.

I have even mailed the copies to faber customer care as per their instruction but they have replied in very unprofessional manner.

They have asked me to pay 1000rs for getting the warranty certificate.

Is this the way of serving the customer???

I had even filed a complaint last year because of their unprofeesional approach and negligence regarding the installation activity to be carried out after purchase.

The mail communications are with me for reference if required and they have even apologized for that.

I want stern action to be taken and this company management to be tried in court.

Regards

Sandeep
[protected]

I have purchased the faber gas stove few months back.
The grid is uneven and any vessel you keep on it falls off. And your representatives have come and suggested i purchase chinese grid.
Im having problem in day to day cooking. This is an emergency and a big problem.
This is a big emergency because it is related to fire and can cause a big problem and we dont want to risk it. Please deal with this at the earliest otherwise ill have to take strict action against the company

We bought a faber glass top stove over a month ago, and some of the metallic grills on top of the burners did not have the rubber bushes that prevent them from moving around and scratching the glass surface.

We've been calling them everyday since then, and everyday they have an excuse not to deliver us those bushes that probably don't even cost 20 rupees. Pathetic service from faber!

The chimney is not working properly. Perhaps the motor isn't working. So i want replacement as lifetime guarantee card has been issued for 12 years on 10.07.2012 and card number - kol 12165219. The connection is ok but the appliance is not working. So we want as fast as possible customer service as it is creating a hamper to my work. Unit sr. No. - g[protected]

I have raised a complaint on 20th oct (Reference number[protected] and till date there has been no call back from any technician and the customer service is providing wrong mobile numbers to contact the technicians.

The turn around time of 48 hours for the customer service is already past. When i called them today, they again said the technician will call and come tomorrow to my home.

I have already made 4 calls to the customer care helpline number with no success and moreover, the contact us section on the faber website (http://www.faberindia.com/contact-faber.aspx) allows you to type all the details, but does nothing when you hit submit!!! So much for customer service and always helping customers!!

This authorized service center of faber is more than 65 km away from my place. My cooking range was given for replacing front door glass on 11/08/2017. I am getting very irresponsible reply from this service center and not attending phone too... I am attaching the job card along with this complaint

Jeevaraj
Cherai
[protected]

I have already registered a complaint regarding non working of ignition part of one burner. No one came to attend the complaint even after the lapse of 7 days.
Now the ignition part of one more burner is not working.
I never expect such type of service from a company like faber.
Should i expect that the hob will be repaired during my life period.

I bought the faber stove and chimney 5 years before, i am not talking about the warranty or service i am talking about the safety you provide on your product, my family just escape by little wounds just because of god's grace, definitely every customer should be alert, one of the main thing is this happened when not in use of the stove, your company officials must visit my home and check what happened, i won't wait a lot, otherwise i will approach consumer court and also i will inform media with photos and videos

Pathetic after sale services
I had purchased faber chimney in the month of may 2017, after repeated calls they came to install the same but the installation done was not appropriate. There is a lot of noise in the chimney i lodged by complaint on customer care number [protected] but no body turned up. Very upset with the pathetic after sale services of the company. Anang delhi [protected]

I purchased a faber hob on 21/10/2016
There is a problem in ignition part since inception.
Even for the last 358 days the same problem still persists.
The main aim of the company is linger on the problem. On complaints the company close the complaint at their own level without attending the same.
As the warranty is going to expire on 19/10/17 the company is linger on to charge hefty sum on repair after the expiry of warranty

I brough the cooktop 2 days before and now it has problem.
2 burners not litting with a proper flame.
Glass had got scratches by heat.
Wen i called the customer care they say it will cost 200 rs for technician visit.

I understood the matter and came to one conclusion that these therer product has to be banned.
Now filing a complaint in court to close this company otherwise one or 2 innocent lives will go by accident in using this.
Very risky to use.
Gas leaking always

Hi, my name is kiruba from hyderabad. I have a faber integerated model dishwasher. I gave a complaint to faber that some error code came on august 2016. (Last year) till now they didn't fix it. I'm struggle with the faber technicians last one year. They took the dishwasher to their place kept it for 3weeks and delivered it back in a worst condition. As a customer i'm literally fed up with those guys. I need a better solution on that. Please help me.
Thanks
Kiruba.

In last month my wall mounted kitchen chimney had been serviced by nashik service center but immediate after reinstallation it faild to work. I contacted the service center but only assurance has been received about the visit of technician but still he has not visited. After contacting it has said that that you register the complainonline hence i am registring this complaint

1. We have a faber chimney that has lifetime guarantee on fans.
2. We have an amc with s. S. Enterprise, kolkata
3. After a scheduled service (About 1-month + back) done by one of s. S. Enterprise personnel, one fan has started noise.
4. We have informed the enterprise: they had charged rs.200/- to see the problem.
5. Few days back, the s. S. Enterprise has replaced one fan out of two and again charged rs.320/-
* my question is: a. We have amc + life time replaceable guarantee of fans. Why should we pay for replacement service charges?
B. Last time, at the time of replacing one fan, you had replaced both fans based on the scientific logic that rpm of the fans will vary and will affect the kitchen exhaust. This time s. S. Enterprise had replaced one (Left) only after repeated remainder also. Could you please reply me why?
Please do the needful asap.

Regards,
Sanjay acharya
Banabithi, flat no.3,
370/1q, n. S. C. Bose road,
Kolkata - 700 047.
(M): [protected]

I have a faber chimney which i purchased from royal care, bhubaneswar, odisha. Accidentally, the oil collector (Plastic) was broken. Hence, i need a spare plastic/steel oil collector. Where can i find it? Otherwise, please send your service personnel to replace it.
Pritinanda mohanty,
A-201, aradhana palace apartment,
Nandan vihar, patia
Bhubaneswar,
Odisha
751024
Mobile: [protected]/[protected]

I had bought a faber brass 4 burner hob one year back. From day 1 i had a problem with the hob with 1 burner not working well and other burner getting switched off by itself. I had called the service center and lodged a complaint then. They came after 2 weeks and said there is no problem without checking anything. Actually we are all govt employees myself a bank manager, my wife a doctor that we dont have time to always lodge a complaint and make an issue about it. Now for the last 4 -5 months, the situation has become so grave that in one burner flame is frequently going off and when we try to burn it again there is a boom boom sound and my mother and servant are really getting scared to use it as they feel it can burst any time. Really really scared. The under part of one burner has already rusted and its so sad and disgusting to see my favourite company's brand getting rusted in 7-8 months time. Really really sad.

The other issue is that cylinder is lasting only for 15 days as lot of gas is being consumed. I strongly believe that the hob is a defective one. I have been asking for a replacement. Please replace the hob asap. If i don't get a solution, then i will have no option other than to take up the matter legally which i dont wish to go for.

Apart from that your customer service has been so pathetic. They dont respond even after lodging complaint now its been more than a week since we lodge comlaint. They behave so irresponsibly and in a rude manner as if they are the md's. Now its high time that we cant tolerate anymore.
We are filing a case against faber