Faber Complaints & Reviews

I purchased last month a cooking range of faber company which cost 46000 and we are not able to use it as it has some manufacturing fault such as the dishes cannot keep properly. We complained to the shop and the service man came to see it and he couldn't rectify it as it was manufacturing fault. The dishes are not getting hot as the previous one which is of different company. Therefore we would like to have another cooking range in return...

Our toughened glass of the cook top broke on its own which has 1% chance of breakage. The company repaired the glass and it broke again next day. Very pooor service and after the glass breakage they gave our money back instead of repairing it again.
Poor service and local products.
I will never suggest anybody to buy faber gas stove and products. Total waste of money...

Order no[protected] purchase 4 burner cooktop, since from pepperfry rs 4929, item id ak1647437 faber splendor 4 burner black cooktop,, invoice date 28 march, 2018 since then i m facing gas leakage, i reguraly complaining to faber, once they replace with new one but i m facing same problem gas leakage and gas fire from under cooktop seen, faber people saying is just small things but i facing worses thing three - four times gas firs come under...

Hi,

I have recently purchased faber emerald chimney, and it was installed on 18th october. The push button panel was faulty when the pack was opened by the technician. He has taken a written complaint for the same but there was no response. After which i had called faber customer service tollfree number and registered a complaint but now it has been around two months.
I called up mr. Dhiraj singh last week who has escalated...

Hi,
I bought stove with chemine in mumbai last year. Last june v got transfer to chennai so i call d faber service center for fixing. They fixed in a dad manner even they didnt fixed d burner in it place chemine is also not working in a proper way. So i took a pic of that pics n send to the services center n gave a complain against that person but they r not even ready to come n check nearly four month im given again the same issue....

Order date; 31, oct-2018, order[protected];dispatched; faber 90cm, 1095, m3/hr chimney, cost rs;23, 990, sold by ;cloudtail india private limited
The billing address, chasmeena ibrahim, 84. Mainroad, kadayanallur, tamilnadu, 627759, payment done by; ecobank debitcard, liberia, west africa, i got the email; a refund will appear on your original payment method in 2-4 bussiness day, i didnt get my refund, do the needful please,...

Faber,

I bought a under the sink water purifier from you 8 months back, your technician installed but it never worked, water use to leak from the purifier and i have given multiple complaints by calling customer service but they never attended my problem.

I have been informed that my problem is been escalated to the higher officials, i have persomally made multiple calls to hyderabad head mr srinivas rao and...

1. We have an inbuilt faber hob.
2. On 23/09/18, a faber technician from mysore, called abdul azeez carried out the service of the hob.
3. He changed the hose pipe, gastkets and regulator and carried out service. Total charges were rs.2870/-.
4. On 24/09/18, it was noticed that one of the knobs on the hob, was loose and not fitted properly. Also, gas was leaking at the regulator end of the hose pipe and the knob end.br...

Its very bad company never purchase gas n chimney of this company, it’s totally fake company they never fulfill customer services and never solve there problems, i think all are uneducated and mental disturb, they dont knw how to handle customer care centre. This company is worst, i never see this type of company like faber. Now i also have to change my chimney n gas now m going to purchase glen company has n chimney....

I brought a faber cooking range on 27th of this month so it is already two days still nobody has come to install it when i call the dealer he is saying that it was not registered so who has to do it
Second thing
I have brought lot of house hold things and this first time i ever heard that when we buy any house hold items and when your service guy comes to install and we have to pay for it? It is not for service it is for installation...

Dear Sir,

The products are installed today and the indicator light of water purifier is not working properly. Even though the water is full it is not indicating and electro care people informed us that it will be repaired within one week, I don't know why they want one week.

I am attaching here with the bill given by electro care, for two Length of chimney pipe 2200, cook top fitting 300, chimney fitting and...

This is to inform that we have bought faber stove but it soon started troubling us.. The flame became too low that it is not helping us in cooking at all.. The service providers are too lazy to come and help us.. We are being following up since so long but no help. We are seriously fed up of the service.. No one helping us.. Please try and arrnge some help for us...

Been trying to get the service personnel to come fix my stovefor the last 3 weeks and there is no proper response or follow up, we were affected by the recent flood and the unit was submerged in water, all we want is the company personnel to come by and repair the stove, we don't expect any offers or discounts from the company we just want the product we have fixed...

Vikas jewalikar
To:
[protected]@fabersbk.com

6 sep at 12:48 pm

D/sir,
We have purchased the chimney and the hob from vijay sales, sec-29, gurgaon and when we called the technician for the installation of the chimney and the hob, your one of the technician mr. Raman came without any tools & tackles for making hole in the wall for chimney pipe,, not even marker pen, and as the chimney is...

We have purchased faber chimney glass plus 60 ltw on 02/12/2014 vide bill no. 157-bgd12-14si 75. Recently we faced problem. Glass dislocate from chimney. We have complaint to faber for replacement as its cover under life time warranty as it was manufacturing defect and not any act of human. They refused it and charged rs. 1500/- for fixing glass with chimney. Is this not wrong on the part of faber like company? They have to do it this type...

Our faber gas stove was repaired by a faber technician due to the flood in kerala and charge rs 2000 replacing many parts. Are you guys not feeling ashamed not to help kerala while other reputed companies like lg, panasonic, samsung, godrej, bosch, and many other companies does by giving 50 percent on spare parts and free service charge. If you are so greedy then get lost and rob a bank, that is better than squeezing the customers for the...

I am very much disappointed today with the service of my faber gas stove, which is being sinked in water due to the flood occurred in our place.
We registered a complaint regarding the flooded situation of our gas stove & the technician from faber company visited our home and repaired the same.

But, we are so much disappointed that they charged an amount of ₹2000/- for repairing the gas stove including the service...

Regarding my faber chimeny, the technician came and without even checking the product told me that the election board is not working., tired to sell the pcb for 6500 rupees. He pulled out the pcb and i found that it was my switchs problem. He agreed and said he will come back with the glue but didn't turn up yet, since 23rd.
Dr manoj
Trivandrum...

Me zackariah leading furniture manufacturer in calicut, we make kitchen cupboards custom made. We are hydaker associates

I like to point out one complaint regarding your service charges and prices,
I had purchased one five berner gas stove with steel and one four berner glass stove. Any complaint raises they are charging 600 for only visit and 1200.00 for autoingition, as this is very much for me. For just ione visit...

I have logged a complaint on 2nd aug for water purifier tap issue. One technician came and while fixing he broke the tap. Now product is un-usable. He said he will come in 2 days but till now there is no response. No 1 is picking calls from us. Customer service also, always says that they will send someone but there is no one coming. We have suffered a lot after buying your product. Either please solve or problem or please let me know how...