Faber Complaints & Reviews

I own a 3 burner gas stove from faber. One of the burner is not working and i've been repeatedly calling faber customer centre for the past few days to register issue with my gas stove. It takes ages for someone to pick up the call at the customer centre and each time they promise to address this issue at the earliest, but i'vent received any calls from their technicians yet.

A week ago i complaint at faber service about the fault with chimney and so after two days a service agent came. But without bringing any solution or solving the problem he is gone. And there is no feedback from the company. I bought the chimney 3 months ago and have not even used for single day but still the glass in front of chimney has fallen apart.

We had called the authorized agent repair care and had told him that the burners of our cooking range needs to be changed. Inspite of telling him the model he charged us for the visit but did not turn up with the spares for more than a month, when we called the agency, they say the spares are not available hence cannot be replaced. This haphazard behavior of such a reputed brand's service center is extremely disappointing and grievous. We need immediate help from faber to get our burners replaced.

Our faber gas stove blast and its glass burst over the entire kitchen dangerously. This happened for no fault of ours as we are using it for usual cooking. The glass pieces burst over the entire kitchen and currently my mother is getting hurt because of it. We cannot cook food in the stove safetly. We are not getting a replacement for the stove, also the customer service is neglecting us. We are getting no gaurantee of a safe life while using a gas stove.

We are using faber kitchen equipment since 2017.its chimney concked off in early 22019.The mechanic came after alot of complaints, our efforts and cleaned it and said its ROTOR is damaged.he was to file a suitable report-his receipt is misplaced.we now again contacted them as we were away for a month but they are asking again all details and questioned from pillar to post, they are not finding any details from the record-may be they want to register as new complaint to charge service which was already charged multiple times.They give insensitive and irresponsible response.
CAUTION: Cautioning Others against such so called BIG COMPANIES like FABER..
Khizer Ahmed
Villa.no.140
Richmond Villas,
Suncity,
Hyderabad.
Ph:[protected]

Hi,

I have a 7 year old Faber stove and the rubber gasket that attaches to the container stand have been misplaced. I called a local service in Bangalore SLV repair and they asked Rs100/- for 1 rubber bush. Which amounts to $1+ which I found it very expensive for such a small piece.

Also the spares are not available locally from any stores OR online shopping.

This is making to think to stop using the stove for such high cost spares and unavailability.

Thanks
Madhu

I was cooking normally as i always do and the glass top just shattered into pieces. Somehow i was lucky enough to escape the flying pieces but this is totally unexpected and unacceptable. Its a gas top after all. I had also followed all best practices like not putting water in a hot stove, not cleaning with wet cloth right after cooking and no impact on it whatsoever. Despite this, the glass shattered. The faber customer care was very casual about it - as though this is expected. And its been more than 24 hours and there's no follow up or help from faber.

I have bought gas cooktop on 01/03/2019.
After receiving, there was gas leakage from cooktop. After lodging complaint, technician came and said cooktop is ok. Though there was gas leakage.
The very next day cooktop caught fire due to gas leakage. Video was recorded from cctv camera. It was sent to gm & regional head of faber company. We demanded replacement of cooktop. But they said that their technician will solve the issue.

Technician came after many persuasion. He tried to solve the issue but could not succeed.
He told that it has manufacturing defect. He had a talk with gm of faber company. But gm was very reluctant to listen to him and told him to solve the leakage problem anyhow.
Technician managed to stop the gas leakage temporary after many attempts.

The very next day cooktop again caught fire even after knob is in off position. Video was sent to gm again. Then it was decided to replace the same.

It took around 15 days to replace the same. Technician from new darshan home appliance, kharghar came with new faber fas cooktop. He installed it and when lit it, cook top again caught fire. Video was recorded and it was sent to gm, regional head again. Gm told that since technician was not from faber, he was not responsible for the same.

I am now thinking of going to consumer forum.

One of the worst product ever purchased. I've had a problem with the first burner n raised a service request nearly 6 times in a yr. The engineers come do a temporary fix informing me ignition neche gaya usko upar kiya.. Next - fix kiya mam no problem. R we stupid that it lites from them n not from us. I want a complete product change because i know after a yr i have to bear the price for any repair request. It's a defective product delivered to me.. I want a change..

Request no.[protected] dated 23rd mar'19, kolkata service centre, faber home appliances.

1. Technician had come to my flat on 24th mar'19 and identified the problems in hob & chimney - abnormal noise/vibration in chimney motor & defective operating knobs (All three) in hob.

2. Tech spoke to service centre (From my flat) about the problems and the spares required for repair. Service centre assured to send the same technician on 26th and complete the repairs.

3. Technician not sent today as promised. Work pending. Spoke to service centre. Refused to honour my request.

4. I am located at visakhapatnam & will be leaving kolkata tomorrow morning (27th mar'19). This was earlier informed to service centre executive.

5. I have planned for housewarming ceremony next month and will start with 2 defective appliances in my new kitchen

6. Request for immediate intervention and arrange to get the repairs done anytime today

— s. Mukherjee
Mob : [protected]/[protected].

Very dissatisfied with the service. We changed from pipeline gas connection to cylinder connection.

Have got it serviced 5 times, still the gas is leaking from the stove.

I have spent about 3600 rupees just on service. Still the stove is leaking and faber service team is not able to fix my issue.

I am extremely disappointed, i had bought this stove for 17000, its an utter waste of money. I have no clue how to fix this

I will never ever recommend faber to any of my family and friends.

Please don't buy products from this company one of the worst company with bad products and quality. Service is even worst bangalore service guys are money oriented.

Chimney not at all working even though suction 1500 capcacity it's worst.
One knob is stopped working in cook top.

Chimney lights very dull nothing we can see.

Service guys won't be able to track warranty with serial numbers. They want bills unfortunately i missed bills. Not warranty i am able to get even though i purchased 3 months back. Small work also they will charge minimum 300. After that again it stops working.

In january 2018, i had requested faber to send a person for servicing my chimney. The person visiting my residence asked me to sign a 3-year contract at rs.12, 000/- copy attached. Since then, there has not been a single visit by faber or the vendor to service the chimney. Faber says i am not registered with them. Which means the service guy sent by them cheated me.

I had purchased the faber gas stove before 4 months and it's nozzle got damaged. Quality of the nozzle wasnot good from the starting i feel. Please use good quality parts for gas stoves. As it is such a branded name we lost the trust in faber. Please do the needful. For it's spare parts we have to wait for more days. I couldn't cook for these days as i didn't get get the spare part. So it's more loss for me as i have to depend for hotel these days.

Chimney is under life time warranty. On first visit of technician on 23rd jan2019- found that motor was not working. Life time warranty card no. Guw10101281. Product is solaris680ltw60. From last one month i am following up with customer care team. Response is very poor.
Again today dtd.23rd jan2019, i talked to customer care no. [protected]@ 6:36pm for closure of the issue. But unfortunately they have no idea when it will be closed. Response was like - our technician will call u.. But never received a call from the technician. Today again shared a message —

"thank you for calling franke faber. Your request no is[protected]. Enroll for faber cleaning contract& save on service charge & increase product efficiency".

Local service center also not responding-contact no is[protected]

I was using prestige gas top from 2011 till 2018 oct after i changed to my own house i purchased faber gas top on october 2018 @ 8490/- but poor quality as per the price no finishing on the steel plates. Color is getting like rusted and the burr on the plates which i saw today was worst how come this poorly assembled and selling in huge price focusing only on brand name. Pictures attached... I don't know what action will be taken from this great brand... But dear friends pls pls check before u make a decision on buying this...

I had purchased a faber hobtop (Inbuilt gas) from chroma around 6 months back. I myself clean the hob regularly, however all of sudden in last week (Around 8th feb. 2019) the gas burner started giving high flame i. E the usual blue flame started turning into yellow/orange kind of and the flame is high. The flame is giving black soot which is leaving black spots on my cooking utensils. Just like the old chulha gives black soots.

I had registered a complaint to brand (Franke faber) on 09 feb. 2019, the executive understood the issue and said that your gas is over heating and need to be fixed urgently. It was promised that a technician will attend the issue free of cost as the product is in warranty, within next 48 hours.

Request no.[protected]

Today is 13 feb. 2019 no one has turned up, i did follow up with brand on 12th feb. But they said technician is assigned and will reach before end of the day. But yet no technician has approached me.

Over heating/high flame is a serious issue, this should be immediately taken care, as faber is a premium brand and charges high cost for its products due to the brand value. But at the same time, the kind of after sale service that i am observing is pathetic.

I need them to send their technician immediately and get this issue resolved.

Regards
Kamlesh kumar sharma
Mob. No. [protected]
Address: 782/5, patel nagar, gurgaon 122001, haryana

There is a problem with the hob. Whenever we try to turn the knob, it creates a loud noise like an explosion and the fire spreads out. The hob releases too much of gas and as a result the fire explods. It is dangerous to carry on using it. Please check it out for us.
We have checked the cylinder and everything is fine with it. Please check the hob for us.

I bought hob and chimney from faber and scheduled it's installation. On call he was asking 3500 rs which changed while he onboarded to my home to 4500 rs (1500 (Installation equipment price)+500 (Installation charges) and 2000 (Granite cutting) + 500 (Installation charges)).

When i asked him why it is happening, he started talking rudely that "kya kare sir, batao ki ab karna hai k nhi".

I don't know about the...

I purchased last month a cooking range of faber company which cost 46000 and we are not able to use it as it has some manufacturing fault such as the dishes cannot keep properly. We complained to the shop and the service man came to see it and he couldn't rectify it as it was manufacturing fault. The dishes are not getting hot as the previous one which is of different company. Therefore we would like to have another cooking range in return or refund the amount. Contact number [protected]. Please see to the matter as early as possible.
Thanking you.