Faber Complaints & Reviews

I have bought faber gas stove from vijay sales gurugram. After purchasing one week faber gas stove auto ignition problem occured and engineer come repair the gas stove. After one month again same problem occured now 2 burner out of 3 not working. I am very unhappy with this product. This is my humbble request to you please replace my gas stove it is total worst product. I will never recommand faber product. And also it is safety matter. I think my problem will resolve shortly

Really regret for purchasing faber 4-burner built in hob. The autoignition was stopped working within 3 months of purchase. Booked a complaint and had no response. Now, two of the burners are not working and again booked a complaint on july 19, 2018 and made two follow up calls too.. No response from either the service center or technician. Never expected this from faber and will never recommend this brand to anyone

Reported a complaint 3 days post installation. They didn’t care visiting my home. After repeated complaints they visit after a year and a half and ask for visiting charges. I denied, to which the manager threatened with reporting complaint. Before purchase they looked so hospitable. Secondly not one is there to deal with complaints, you end up sharing your problems with n number of people. Lack of communication

I have lodge many complaints from last year Holi March17, since then I have done countless complaints. Each sales person visited our house & assured us the rectified the chimney & never turned. When we follow-up they simply said when we got material from Faber than only the do anything.

And the toll free no. is just horrible... after many attempts only we could catch them & the again they do the same process, they arrange...

Trainer Aisha Patel never on time and always make excuses to cancel classes and she always wants to spend time without teaching.she makes me wait for sometime 1 hour also. She has really created a trouble after I had paid a huge amount. Please contact me at [protected].she teaches 4 days a week without bothering that exam is approaching. Please look in to it.

WE have purchased a wall mounted chimney to match the Faber gas cooking range. could not commission the chimney as there was no exhaust facility. After nearly four months when we tried to commission the chimney it was not working . some time when cooking range servicing technician came for servicing the cooking range, he told us that he doesnt have the proper toolsto open up the chimney and he will come later. now it is one yaer over still the chimney isis not commissioned. two weekis back a technician comes and says that power is not coming to the unit and the PCB to be replaced. I want the PCB TO BE TAKEN AND CHECKED IN YOU FACTORY and the faulty component to be replaced as Not even once the chimney was on line.Pleasea advice

Dear sir/mam
my name is prakash nara from chennai tamil nadu i bought faber aquarton 1 & half month before now its getting leakage...I call to customer care they send the executive now everybody is troubling just i spend 9000 why they will change the parts even he tried to change the parts but its still getting leakage i need to exchanhe my product why they will repair it its very cheap quality product they sales me.
Now not gettinh response from by email or bu customer care... Or not evem the manager is responding

thanks & regads
prakash nara
[protected]

I have purchased Crystal 400 THE cook top from faber distributor Gruhini Kitchen around end may 2015. struggling to get the Grid form 1 year. i have raised service complain to faber several times but fail to get the spares from service center and their representative.

i am simply irritated and filling cheated due to purchase of inferior product and service.

currently my product is useless in full capacity

This is to inform you that i have purchased a faber hob model no. Hgg 604 crr ebr ci from faber galleria, white field associates, near mele chovva high school, kannur - 7 vide their invoice no.60 dated 23rd aug. 2017. Since i am working in mumbai, i had been to the house at kannur only 2 times and have been using the hob hardly for 7 - 10 days (Both trips put together). Though i have been complaining about the non functioning of spark and also blackening of the utensils because of the burner issue, the technician cam once and informed me that he will replace the burner. I have also informed him that incase of any over flow the water/milk get into the stove, may be because of the gasket problems.

I have been using faber at my mumbai house where i am fully happy with the product. Because of the brand name and the professional approach at mumbai i had decided to go for faber in my kannur house as well. I strongly feel that there is a manufacturing defect for the one i have purchased from kannur. Hence i would request you to kindly arrange to get the hob replaced with the new one or an alternative once. I look forward to hear a positive response from your end at the earliest. Many thanks in advance.
Regards/m. Pavithran

I am extremely disappointed by the service rendered by your representative who has serviced the faber hob at my residence at address:
A 1203, dnr atmosphere, varthur main road, ramagondanahalli,
Bangalore 560066.
I think, i contacted your (Faber) mr. Suresh - mob. No. [protected];
Or mr. Surya - mob. No. [protected].
Now these mobile numbers are in active and i am unable to contact them.
Further i am even unable to get through to faber service on your toll free number:[protected]
Can someone look into this subject and get back to me on [protected].

We have purchased (Our contractor) faber gas hob cook top and chimney in november 2016, for our new modular kitchen, installed on 2/11/2016 and not used yet. (Warranty card copy attached, i never know that it’s only 1 year)

During our last vacation last month, we try to use the gas hob, then we noticed the electronic ignition not working, i called the melrose kitchenette, thiruvalla to send a technician to check. They checked and said the electronic part is damaged, to replace it cost rs.1, 500/- i told them not to change, fist i want to inform the company such a famous brand.

We are using a glem glass oven with electronic ignition for the last 20 years without any problem.

I am really upset and dissatisfied with the product, i gently recommend to replace the defective part.

Waiting for a favorable reply.

With regards,

Alexander john,
Joyvilla thekkekalayil,
Kaviyoor, thiruvalla.

Dear sir/mam,

I have purchased faber gas hob and chimney in month of march 2018 from trupti enterprises, dadar mumbai - 28. For my new house.

(Model no - htg754 crs br ci sr. No h[protected] dt 9.3.2018)

I actually started using it from 1st june-2018 when we shifted to our new premises where we had installed this.

From the beginning, we were facing following problems
It doesn't ignite immediately after turning the knob
The burner output is not up to the mark, (The flame is either very low or some place very high
The utensil kept over the burner are getting burned/ damaged/ black spots
I immediately lodged the complaint on 6th june 18, and in response your engineer visited next day and told that some parts need to replaced.

Then after continuous follow up, (Reason that part is not available) your person again came on 16 th june (After 10 days) and tried to repair it but he
Couldn't resolved the problem and also was very rude in behaviour.

In last 30 years of my cooking experience, with electic burner, this is for the first time that i am facing any issue at such a early stage of the hob life.

I am totally dissatisfied with the product, and i strongly request you to replace it immediately with the new one.

For the second time in 2 years, faber have shown totally irresponsible after sales service. Their technician have taken our faber chimney for repair on 18-apr-2018. After prolonged wait, a service representative came to our home on 04-jun-2018 with a part only. He did not had any clue about the missing part and asked me to wait for the next call from service center. Next day same technician came to my home with another incorrect spare part. Till this date (14-jun-2018) the correct spare part has not been delivered and my product remains un-serviceable. No use in complaining to faber customer care including their regional office in kerala as each time they give a false promise.

I bought ro on[protected] and called customer care #[protected]/[protected] for installation. They said within 48 hrs the installation will be done. However, it is more than 6 days till today[protected] the installation has not been done and could not reach the customer care as the agents are busy and nobody bothered to call me back.

I am keeping my faber ro as showpiece at my home without fixing it. Product installation itself they are taking these many days, i am worried about the service from the company in future.
I would not recommend faber to anyone because they have no service policy and those who are ready to beg for the service then you can buy faber otherwise it is better to stay away from this company.

Worst customer service and unprofessional staffs.

Dear sir / madam,
I bought faber chimney which model no is faber curvy tc ac energy ltw bk 90 purchase on 10/3/2018 in the name of jeet saha & registered mobile no - [protected]. After installation the chimney one week later oil leakage problem arise. After complaint the technician came & resolve the problem. But after a week again same problem arise. Same way the technician came & resolve. But now again oil leakage from the led light. Please exchange the product as soon as possible.
I hope that u will solve the problem and exchange the product as soon as possible.

Thank you
Jeet saha
[protected]

Complain id[protected], logged 5 weeks back, needed several follow ups to get that rectified on 26th may and now again same problem within 5 days. Serviced by sarkar resourcing era., sayeed nagar, pune. Concerned technicians not even picking calls. And the toll free no - [protected] is just horrible... Tried 10 times yesterday but never could speak with any one..

Faber is a reputed brand & i hope i will get attention o get the problem addressed please!!

Sir, i purchased one arco plus ltw 90 kitchen chimney on 25/02/2016 with sl no g[protected] and my ltw registration no is kol16280297. I have entered into a cleaning contract for one year with m/s businesses marketing technology group, kolkata and my service a/c no given is kbmt - 9007g in the name of s basu. But to my utter surprise, they are not visiting in spite of repeated calls. I apprehend that they have defrauded me in the name of faber. Please look into the issue and resolve with your strict intervention as you deem fit.
Awaiting suitable response from an organisation of international repute.

Hi,

I have signed up for amc via application number 1763684, on jan 24, 2018.
City - bangalore
Center: kk service center

It has been more than 3 months and till date, i have not received a call for free service. I was committed one free service per quarter, i. E. 4 service per annum.

Your service center in bangalore, kk service center, is doing a pathetic job in ensuring free service...

Complain raised in the company's toll free number with high priority on 28th april as it was difficult to cook as left side knob has come out and to cook in right side burner was high risk and blame was come out in between. Nobody attended as of now. Finally i have lent a cooktop from one my brother house and cooked. My request to government is please do not issue the license to those company who does not understand safety but only know to sale their products

I had purchased a Faber Chimney Hood Premiere Energy TC 60 on 09-04-18 and the very same day a request for installation was lodged by the seller, M/s Vijay Sales, Sector 18, Noida.

We received a call from a service technician asking us if we shall pay INR 500/- promptly on his visit. When I told him that I shall pay once he would install the product, then he refused to come and disconnected the call. We called up the customer care center and again lodged a request for installation.

On 10-04-18, a technician from Faber visited our apartment and demanded INR 500/- even before the installation. Then he communicated that we have to get a hole done in the wall where we needed to get the Chimney installed. He did not further guide us on anything and was interested only in the sum of INR 500/-.

We got the hole done the very next day on 11-04-18. Another technician visited on 11-04-18 and advised that we have to get the hole size bigger. Ironically, the day 1 technician did not guide us anything for the size of the hole.

We got the hole size enlarged to accommodate a 6 inch diameter pipe. Technician 3 visited our place on 13-04-18 and communicated to us that the hole has been done at a wrong height. It may be pertinent here to mention that none of the previous two technicians informed us about the height of the hole.

Now, we had 2 different holes at two different points. Please appreciate the fact that drilling holes in the wall involves cost.

Finally, we got the third hole done as per the advice given by the third technician, Mr. Lalit Kumar. Again a request was made at the call centre on 14-04-18 for the installation of the Chimney. So far neither the Chimney has been installed nor we have received any communication with regard to the installation. We have been calling up everyday since 14th April 2018 for the installation. Each time we are assured of the installation the next day but that does not happen.

I spoke to the Regional Manager, Faber, Mr. Rajesh but he was also not able to give any satisfactory reply and disconnected the call. When I again called up the call center, the customer care executive connected me to the service center and again falsely committed for the installation on the next day.

If this is the attitude of the company before the installation, I'm worried that I may have purchased from a company where Service is the least priority and if tomorrow there is any issue with the working of the product, we may not get the desired help.