Faber Complaints & Reviews

Sir,

I lodged a complain through toll free no 15days back. Technician visited and found that motor needs to be replaced. But till date the problem is persisting. Irrespective of my several follow ups service provider is not taking any necessary steps. I would like to inform you that I am having life time warranty card as well.

Request you to plz look into this and kindly take necessary steps to resolve it.

Regards
Deboshree Das

First Faber's warranty service is pathetic, you have to post them registration form, that too Indian post. If that doesn't reach your warranty is invalid. This is the worst company you can find, pathetic after sale service. I have been calling from last week for servicing, nobody turned up till now. Finally, when they decided to visit, a guy called me and I couldn't pick up the call due to some reason. And when I call him back in just 5 minutes, I am told that he is done for the day and can't service my chimney. My biggest mistake was to go with Faber.

I have purchased Hob Gas SSR 905 Xs BR Cl and chimney Hood stilux sil-K LTW 90. In June '15.

Started using both the products from 16th September 2015. From very next day I am facing problem in the Gas Hob regarding
1. The body of the gas started becoming yellow from the very second day
2. The burners and the part beneath the burner is very hard to clean
3. The consumption of LPG is much more then our previous Gas.
4.one part of the HoB got misplaced since the time of our housewarming...Till date I am registering the complaint for that.
My last registered complaint no is[protected]

Looking at all the above points surely I am not satisfied as far as The Hoob is concern. And I strongly discourage every one to buy the same as an aware consumer of our society.
I have all the details and vedio record with the service center person also.attaching the part which we require since long. Just hoping that it won't be happening with other consumers also.

Wishing the improvement in your services.
With that positive hope.

Some 7 months or more before I asked for a service and Mr Rajesh ph no [protected] attended the work .Inspite of my advance information with him he forgot to bring drill machine so it was not mounted
anyway i told him to manage and paid him rs 500 as his visit charges with a promise that he will attend if there is any problem promptly
latter i founds lights of kitchen chimeny was not operartional I informed Mr Rajesh with a request to attend it .Inspite of more than 100 reminders he is not attending the work Previously he was picking the ph calls and promising every time he will definitely attend the work during his next visit to my location but now he stoped even accepting the calls
Hence this call .Instruct him or any other person to attend the work

Glass top blasting into thousand pieces with a loud blast.

I purchased it on 11th mar 17 from m/s lifestyle kitchen and interiors (India) pvt. Ltd., bangalore vide invoice no, 3304/2016-17. Today (15th march) we used it for the 2nd day and suddenly the whole glass top got blasted into thousands pieces with a loud noise, and luckily no-one got any injury.

Request faber to send some one asap and kindly look into it, as this could cause fatal injury to its, if the issue is not attended soon.

Made a complaint to Faber for servicing my 4 burner gas stove twice in the last year. Received only phone calls, no servicing. Will request you to treat this as urgent. The battery socket is spoilt and requires to be replaced. Also the knobs require servicing and proper fixing as there is leakage because of loose knobs.
Is there any number o can call so this can be attended to asap?

I have complained from time to time about improper functioning of chimney installed in the month of February 2016.
Twice the representative visited my place after 10 days of complained.

The representative said that some expert will visit for repair, but even after passing of more than 10 days nobody turned up.

Even no feedback regarding my complaint was taken by Faber.

I feel that all the citizens should not use any Faber products as their after sales service is very poor and that too not in favour of complainant.

LTW No: - HYD17317447

I purchased a Topaz Plus Chimney with Life Time Warranty in 2015 in Hyderabad. Within one year, the Motor failed. The Local Service Guys who have years of strong inexperience came one after the other and finally decided that the Motor has to be replaced. After chasing, begging and pleading, they came with the New Motor minus missing components. Every time some new person comes, spend one hour and goes back saying they'll come back. This has happened more than 2 or 3 times now and the problem still not resolved for the last 2 to 3 months.

It is shocking that Franke Faber has such a pathetic Customer Sales and Service in place. "Horrible" is the best word to sum it up.

I would strongly recommend NOT to buy any Faber Products in Telangana State.

Sir,
i have purchased a faber cook top 5 months before till that date the cook top having problem in it. I have longed complain many times but the vendor not abe to repair the cook top and every time he came with new part but till today cook top not working.
While complaining to local office Mr Ram attended the compalin as per his view the piece is defected from starting but till now nothing has been done to replaced it . So please look up the matter or either i go for consumer court for it.. The serial no of cook top is OX[protected] .

I purchased this stove three years ago. Within one year i was shocked to see the gas came out from the burners and the flames reached my shirt. I made a complaint and got them replaces after a long fight with the company. Today my wife complained the same thing and i was shocked to see the dangerous flames coming out. I made a complaint and was informed that these burners are not available. Friends this is a company with faulty burner designs and i do not know if they have an r & d department.
I request you not to buy any of their products if you care for your dear ones...

Hi all!
Mr. Henry (+[protected] who introduced himself as sales manager of faber products has approached me 3-4 months back in the site and explained about the faber products.. Since then i had ordered directly and referred lot of customers to faber.. But recently i ordered (Dec-01) for topaz 60 black and crystal 300 ct.. He promised me to deliver the product and collect the cash from site on dec-02 and then he promised to deliver on dec03. By then and till now he is not responding either for my phone or text. Because of this a small dispute with client since he feel, his house warming plan was disturbed due to non availability of cook top. I am sorry to intimate you that i am very much disappointed by promoting the products.

I bought a faber hob less than 1 month back. Post installation when I tried to use it, one of the burners was making a lot of noise. Plus, the knob for the same was very tight. I immediately called the place I bought the hob from and asked for a replacement which didn't happen. They asked to call faber service center. Someone came home when I was not there and am not really sure if even checked as I said I wanted a replacement. He said everything was ok and went away. I was away on vacation there after for a couple of weeks. Since the time I got back, I have been trying to call faber. They raise a complaint and say it will be attended to and no one turns up. I have taken leave a couple of days expecting them, but they do not turn up. THis is a brand new hob which is not functioning. the burner leaves black marks on my vessels. I invested 18000. I need a replacement for the hob.

I have a Faber gas stove and I bought it four years before. From the last 15 days it's not working properly. Specially one stove is making noise while opening. I m using this appliance from the last four years but didn't face any problem but suddenly I m facing this noise problem and when I m opening the knob it's making noise and not starting smoothly.

I have purchased faber chimney tratto-910 sr no. i[protected] invoice no. 424 dated 25.08.2014 from kitchen.com 10, university road, udaipur (rajasthan) and paid cash rs 19000/-. switch buttons are not working properly from very beginning. it has stopped working completly so chimney is not functioning at all. kindly replace it immediately. laxmi narayan damor mob. no. [protected].

Product model no.: cleo 700 ltw bk,
Finish: stainless steel/ black : k[protected]
I have lifetime faber warranty.
Please note that left side blower not working, therefore may i request to arrange replacing the part as early as possible.

Name: ruma bag
Address: 1032 madurdaha, p. o.- e. k. t., kolkata, pin - 700107
Mobile : [protected]/[protected]

My Energy Saver High end Faber Chimney with low Noise, Imported from europe as they advertised, is still working fine. Except the nice looking Glass Hood is getting separated from the stainless still chimney and falling apart.
On multiple complain, one of their Franchize called me today at Kolkata and requesting a Technical person to visit @ Rs 400 per visit to understand the issue, though I send photograph etc---but they need to see it.

Since last six month we are trying to contact service centre of Faber, as our Faber chimney is not working due to faulty motor, In the month of May a technician from Prompt services came to our house to examine the fault but could not resolved. After his services there was a small fire also in the chimney which led to the burning of the motor, despite of frequent calls to Prompt services as well as Faber there was no action taken. It was made to understand that this Faber chimney had a life time warranty when we bought some years back. We had also paid substantial amount to get after sales service. And we also have life time warranty card with us, but all this is useless, as we have paid around Rs. 2000 for the repair job but of no use as my chimney is still not working. And all that phone call is falling on deaf ears. Faber I have understood that Faber and his authorize service centers are all fakes and cheaters. If this is not being attended I shall write a complain to the Loke Adalat.

Faber has provided few customer care numbers : ([protected]/ [protected]/ [protected]/ [protected]). These numbers are supposedly CUSTOMER CARE NUMBERS PROVIDED IN THE FABER WEBSITES. Sadly no one responds to the call. Such a pathetic situation.
I dont know how do i raise a request for the service of my products.
I have been trying to reach the above mentioned numbers for last three days.
Terrible...

I had enered the annual service contract with universal service provider Faber on 21st August 2016 and paid yearly subscription of Rs 3100/-. However, the work was not done satifactoriily by a mechanis named Shamsad. The burners after servicing began to give unusually strong spark. Immediately we brought to his notice. He said he would come later. We kept on calling him but after 8 days he suggested that we should contact the consumer service. We contacted on 29th August but till today no one attended the complaint.

Faber one of the worst service centre i have seen. We bought a hob just 3 months back. The glass broke suddenly, and when we complained we were told taht the same shall be replaced. Its more than 2 weeks we are still awaiting for a confirmation from faber. They are unable to even sort out issue, since they do not have the material in stock. Pathetic service. Let me see how long will they take to resolve this issue