Faber Complaints & Reviews

I purchased a Faber chimney on 22-10.2014 and the same was installed on 3.10.2014 by the authorised service agency, Chennai . From the day onwards none has turned up to attend the general service as applicable from the area service centre . Now the chimeny is not working . As sch, a complaint ( Complint No.[protected] was registered on 14.3.2016 with M/s Faber to attend general service, motor repair, lighting in side the chimney but in vain. The company authorised service represenative is asking Rs. 500/- for general service alone . To touch the product, customer has to pay the charges of not lessthan Rs. 500/- per occasion . The authorised service agency had not visited to the customer's place within warranty period . After sale there is no mechanism with the company to take care of the product within the warranty period. The product is not performing to the required level. Still, repair to the Faber chimney is unattended. I am fully disappointed .
N.K GANESAN
Chennai-600072,
[protected]

I have mailed the warranty form which was attached with my Faber chimney. Please intimate me how long will the warranty be claimable.So far no replyb from Faber.

WE are senior citizens and Ur faber person from 6th cross 8th main M.S.palya bangalore 560097.Tel number of the owner.[protected] and [protected] has taken our hob for service since 25/02/2016 and is not returning back the same .we have made repeated attempts to ask him to give it back and now he does not pick any calls and his mob is switched off.
we request u to solve the problem at once or else we will have to advertise in the papers and go to consumer court for the same
Work order Number ;2396 dt 25/02/16.
Regards
A.C.Deb.
[protected]/[protected].

Today, the FABER glass top hob just burst and has shattered into pieces. The glass top shattered when I was cooking and fortunately I was not facing the hob when this happened. I did not drop anything heavy on the top nor did I pour anything cold on the hot glass top. It shattered when I was cooking which is the normal expected thing of a hob. If the hob is not meant to cook and doesn't have the minimum safety standards, why is it being sold in the first place? I don't want the FABER glass top to be replaced as I can't risk my life with this glass top but I want to warn others who are planning to buy FABER glass top hob. This hob is not meant for cooking and it is meant to be kept as a showpiece. I will lodge a consumer court complaint against the company. I want an explanation for such an unwarranted incident.

I filed a complaint regarding our FABER DISHWASHER. It has not been working since past 8 months. I have logdged the complaint numerous times, sometimes they say its heater is not working, then heater is not available or they just check and go and do not come for another month. Now i called them again and they say that from there side dishwasher is ok. Pathetic customer service, please dont buy faber products. I am a customer from Punjab.

My complaint numbers are as follows:-

[protected]
[protected]

If you check your records, I have called in your company almost 10 times, with no response, your service manager on number [protected] Krishna promised that I would be done with 5th Jan 2016 still pending, I regret buying your product and you have a pathetic service set up, they say there is no stock for past one month, is laughable.

I have AMC no.63300 for chimney servicing.On 02/01/2016 i requested for servicing. But so far no has come. I am contacting Faber service centre on phone no.[protected] since 02/01/2016 but till date no technician has come for servicing. Now they do even pick up the phone . I have tried 4to5 times today.l had sent complaints to [protected]@faberspa.com but there has been positive response.pl. do needful.

I have a AMC contract with FABER (application form no.63300) for servicing my chimney from 06/03/2015 to 06/03/2016.I requested for servicing on 02/01/2016 but till date no one has come for servicing till date. Ihave been contacting Faber everyday (Phone no.[protected]) and they keep telling that they will send the technician. Now they have stopped picking up my mobile no.([protected]).I havesent three complaints to their mail [protected]@faberspa.com but of no use. I am still to get my chimney serviced.Kindly look into this complaint and do needful. Regards, Raghu, 304 vaikuntam apt. Kundallahalli, Marthahalli post, Bangalore.([protected])

Sir/Madam I bought a chimney from Fabre After several and continuous phone call from the agency, I gone for an AMC on 15feb2015 My AMC no is 1210.when I was not taken the AMC the agency persons were constantly reminded me to get my chimney cleaned and they sent their representatives to do the job.unfortunately when opted for AMC for the above period they came twice for cleaning .that too with lot of difficulties For my third device I informed those people that my this service is due The AMC was taken for four time cleaning the no I contacted is [protected] When ever I contact the person who attended the phone call I was told that they will send their person within a day or two but till today nobody came to do the service .even today I was told they will send a person to attend the complaint Nobody turned up till today I tried them for more than 15to 20times but with the same answer nothing was done hence .I request you to kindly take steps to my complaint as early as possible. Thank you Yours sincerely K.mahalakshmi

Dear sir I had made a complaint as my newly purchased gas stove glass was suddenly busted into pieces and glass piece where all over the place. By God grace the piece where not get in to some one eye. The person from your service department is very rood and provided dissatisfied reasons. Kindly find the attached file of the stove and look in to the matter ASAP. Thanking you Gaurav sanghavi

Chimney was purchased on[protected] with a life time warranty of 12 years from date of purchase(Ref: BLR[protected]. Complaint number[protected] dt 3-9-2015 was raised and ACE services came on 5-9-2015 and verbally informed that the rotor would be replaced within a week. Till date, no one came and when referred to service center, there is no response.

I am a bonafide Lifetime Warranty Card holder bearing No. DEL1216549 issued on[protected]. Till date I am regularly given an yearly contract for the proper service of the Chimeny to the Company itself. Last contract was made on[protected] vide receipt No. 1734 jOB nO.[protected] and payment of Rs. 1450/- were paid through cheque.. Every time after making the complaint to you they gave the only three services i.e. on[protected],[protected] and[protected]. The last service was due on 17th september, 2015, but no body attended after giving the repeated reminder. Lastly I called your office on[protected] they have written the complaint but not given any complaint Number. However I am regularly conducting your office at Toll Free No. [protected] but all is vain. Lastly I made the complaint on[protected] but neither they have given any complaint No. nor attended the complaint, Again on[protected] complaint was lodge and on forcely demanded the complaint no. then they have given the complaint No.[protected], but same again remains unattended. However I again gave a call for two time today but remains unattended and the official attending the phone not responding properly and misbehaving and misguiding to me simply saying that they will see the matter and disconnect the phone. Every time some new person is sitting on the phone and firstly I have to explained them whole of the story to every person but till date no action has been taken by your representative of the Co. Please look into it urgently and respond to me properly and get the service be done of my chimney which is under yearly conduct.

I have bought a new Faber - 4 burner gas stove from Kitchen Studio - Malad. The Piece given to me was faulty from day 1 with one of the burners not working. From May 2015 till date I have made atleast 12 complaints to Kitchen Studio and Faber. Kitchen studio claims to have no say in the matter an dwhen it was escalated to Faber the GM Mr Ramakrishna Iyer tries to tell me that no replacement will be given even though the piece was faulty from day 1. The repairs that they have claimed to do in July and November has had no positive results with the peoblem still persisting. the piece is under warranty and I see no reason why a replacement cannot be done for a manufacturing defect which was there from day 1. I can be reached on [protected]@yahoo.com

I purchased a faber chimney from vijay sales mumbai that has not been working from day one. I want it replaced. Vijay sales has been raising the complaint with Faber chimney, but they are not responding. I will have to initiate an FIR against the CEO of faber for breach of trust, cheating etc if the chimney is not replaced.

Hi,
My builtin glass hob, glass has broken and it has been 2 weeks that i have been following up. Here is the sequence of events.
Oct 28 : Sent a mail and also called the toll free number to logde a request to replace broken glass. Was told the service center will connect with me. Was told the glass cost will be around 2000/-
Oct 30 : Received a call be by service center and sent the image by Whatsapp. Was told they will order glass and cost will be 5100/-. Tried reaching the service center multiple times to confirm this, but couldnt reach them. Called up toll free number and every time was told the service center will call back
Till 11/5 have called up daily to the toll free number. At the end gave up and bought a new gas hob on 11/6.
Now have been calling up twice daily to get the new hob installed but in vain.
11/9 Called toll free number and the customer service center rudely responded that based on workload this will be addressed.
Can Faber help here? A broken glass is dangerous for cooking and the customer service team just doesnt seem to understand!

I have bought a Cook Top FABER 60 Cms (Crystal 30 CT AI) dated 26th April 2015 at a FABER retail outlet in Rathna Cools & Co (T Nagar). It has been nearly 7 months and i have been repeatedly facings issues with this Cook Top. The service people from Chennai have visited my House to repair the same around 10 times till now (Till November 2015) and are yet to come up with a reasonable explanation.

The issue with this Cook Top is that the Gas which is passing to one of the 3 burners has a block and it keeps occurring repeatedly within a time frame of 20 days. The service mechanic from Chennai (Mr. Kannan) who visited our place always provides a temporary solution of cleaning this block and leaving us lingering with the same problem. He attributes the reason for this block as ANTS present in the Kitchen. After facing the same issue for nearly 8 times, i raised this issue with the Manager Mr. Sabapathy who asked the Chennai FABER team to take this up to their service station.

Chennai FABER team collected my Cook Top for a check up at their local service center for 8 days and during their visit they were very rude to my mother and caused a small gas leak at my house which i had to correct with the local mechanic (With no help from Chennai Team). In-spite of the repeated issues till now, Chennai FABER team refuses to accept this as an ISSUE or provide a permanent solution for the same or provide me a replacement for the same.

Three very sensible questions to FABER INDIA

1) My previous Butterfly Cook Top has withstood a time of 25 years across 10 houses which i shifted, is this product of FABER which is supposed to have international standards so completely faulted with DESIGN or is it a MANUFACTURING DESIGN ?

2) Do you mean to say the presence of ANTS in the Kitchen can cause a threat to your product ? Is your product so fragile ?

3) Can you show me a House with no ANTS in the Kitchen ?

After a complete defeat with the Chennai FABER team, now i am trying to contact the FABER India team hoping some remedy for this but i am doubtful if that will also work.

Regarding gas stove service, I was told that charge will be Rs 400 .Once service man arrived, he asked for Rs 250 His visiting charge n changed the damage burner costing Rs 300. On my request he cleaned the gas pipe for smallest burner and did not clean the burner but gave me instruction to clean the burner. when he did not clean the burner then why he charged Rs 250.Again no receipt was given.

My Faber Chimney stopped working more than 20days back.Repeated complaints and followups did not produce result. Chimney in flat is an important item. The exhaust fumes could affect the health of the occupants. J.Ramanujam, 301, Reliance Mariam Villa, Road No.2, West Marredpally, Secunderabad-500026 Mob: [protected] [protected]@hotmail.com

bought the cooktop from faber thinking its a very good brand. but i am seeing issues with 10mnths of purchase. i was expecting the product to last for 5-6 years without any issues. i am very disappointed by the quality of the product. After the technician visited my home and checked the product and tried to repair it and said we can use it and he needs to replace one part . after that when we tried to use it, the fire spread across from one burner to the effected burner and there was huge fire. for the last 1 month no one is come to fix the issue please do not buy faber cooktops

I have complained for gas leakage thrice and their representative come and repairs it but after 15 days same problem comes back and last time i had complained and demanded for replacement since its under warranty and he said he will replace all four valves but till date he has not turnedp u