Faber Complaints & Reviews

We have bought Faber 3 glass finished cooktop about 3 years back. Now there is gas leakage and the inlet pipe structure catches fire now . Calls have been made to the toll free # [protected] and they have lodged my complaint twice giving me the complaint no (I doubt they really lodge and the numbers are also fake I believe). They would say that I will receive a call from the servicing centre but there is no response from them till date. I suggest other people not to buy any faber products as they fail to cater to the needs of the customers.

HI, we tried reaching out faber customer service located at Hyderbad Abids multiple times. But, they have not provided their service yet. When we try to call customer service [protected], it prompted to leave mobile no. which is of no use. We request you to take necessary action. Thanks

Hi, We have purchased Faber Induction & roti maker from trade fair 5-6 years back. But not receiving service for the same & after sometime it has stopped working & we are not even receiving service for the same. Regards, Prem lata Goel [protected]

Faber chimney in the name of Mr. Vijay Kariwala (+91-[protected]) from Sur Sangeet at Kankurgachi in April 2014. Faber Complain No.[protected] On 15th Oct 2014, a technician from Faber came for Auto Clean of hood of the chimney. We registered for one year AMC also with him for four services in a year for rs. 1400/-. During auto clean, he identified a water leakage in the hood and requested us to raise a complaint on the same. He mentioned to request for a service and it will require 2 number of technicians. We did the same on the same day. There was no response till one month and we again followed up on 16th Nov 2014, then a technician was assigned and supposed to visit on 19th Nov 2014. However, no one turned up and on 20th Nov 2014, we got an intimation about the technician visiting us on 21st Nov 2014. When we enquired about allocation of 2 technicians, there was no confirmation provided on the same. Request you to look into the matter. This time when the technician comes, the problem should resolve completely. Hopeless customer service experience from Faber. Thanking you, Dipti Kariwala. [protected]

i made a call to call center about our cook top service, service person came and he did not do service and he was said fake reasons.i never expect this type of service from an international brand, really we did not satisfy this service, and he charge money that service even though he did not do any minor repair.

Sub: Reclamation of services arising out of the damaged kitchen appliances. Dear Sir, I have become dogged tired of claiming and claiming your services for the damaged kitchen appliances viz. induction cooker (cook top)/ built in gas hobs purchased from your concern i.e. R.S. SYSTEM, REGD.OFF. - C/8/B, RAMGARH, KOLKATA – 700 047. Very recently; even the expiry date is yet to come after along lapse of time; but till now nobody has done anything tangible. Probably your deputed service provider viz. ON THE WAY, 8, ABDUL KHALEK SARANI, KONNAGAR, HOOGHLY. Came to my residence probably on 13.01.2014 and went away without doing anything; again on two occasions 17.04.2014 / 01.09.2014 they come further and demanded Xerox copies of letters giving warranty to the appliances. Foolishly, I handed over the Xerox copies to them. They promised to give me the replaced thing after 7-10 working days; but till today I’m where I had been three months ago. Even the induction cooker which they took away from me on 17.04.2014 has not yet been returned. Ultimately who will bear the burden? The expiry date will approach me gradually and engulf me. So I’m getting impatient and hence I’m requesting you not to compel me to take any legal step. They have taken sufficient time and now I request you sincerely to replace the damaged appliances quickly. With regards, Your sincerely (Firoz Halder) Namazgram, Post & P.S. - Pandua Dist. - Hooghly, Pin. - 712149 West Bengal, India Mobile No. +[protected] /[protected] P.S. - This mail is to be kept as a record of redressal of grievances. ( Firoz Halder)

New Chimney & Cook top installed in October - 14 not working up to the satisfaction . Need urgent addressing the issue by your experts. My address is Pradip Kumar Mukhopadhyay G 601 Amrapali Princely Estate Near Amrapali Silicon City Sector - 76 NOIDA, Delhi NCR Uttar Pradesh [protected]

Today, the glass top hob just burst and has shattered into pieces. Though my mother was present in the kitchen at that time, no body got harmed. Also having read a few similar complaints in this and other forum if this is not replaced by Faber, i will go ahead and lodge a consumer court complaint against the company.

| am having faber glass top and chimney. After one month o[censored]se glass of the hob broke down automatically and blast is such that glass is scattered every corner of the kitchen. If anyone is present there at that time then it will be a serious human injury. I called customer care and ask them to replace the glass hob, there representative come and click the photo and told me that they will update after 2 days. There is no call from there side...

Hi, I have purchased Faber Kitchen Chimney on 18th May, 2014 and then sent Registration Card along with Tax invoice to their Pune office address in envelope provided with user manual on 3rd of June 2014. I was communicated from customer service that request has been processed with 90 days. After 90 days when I contact them again, they told me that they have not received Registration Form. This is very disappointing and frustrating service.

I purchased Crystal 30CT AI DG Glass Cooktop from on line shopping through snapdeal. Which was delivered to me on Friday 4th September 2014. Consignor was M/s. JSR Distributors Pvt.Ltd. B-77, Okhla Industrial Area Phase-II New Delhi-110020 as per their invoice No. R-3636 Dated 30th August 2014 As soon as I Installed the product and tried to test it whether it is O.K.. I came to that one of the burner is not working I than contacted snapdeal through E Mail I cane to know that they would not replace the defective product I have also mailed to Franke Faber India Ltd. And the consignor M/s. JSR Distributor Pvt.Ltd. So please help me out to resolve the matter so that I can get a replacement with new fresh one

hi - i have purchased faber chimney on[protected] in bangalore along with aluminium pipe, we have called up the faber chimney customer care executive for installation in nellore location which is situated in Andhra Pradesh. when we called the service person for installation they have demanded to buy the aluminium pipe from them only or else we will not do the installation. Finally we requested that the pipe already is there pls do the installation, after all installation guy has demanded for installation fees will be Rs. 3500 and the same was paid to install, By the time of purchasing delaer it self has informed that you will get pan india service. when we called to customer care they have cleared informed us installation will be max Rs. 500 for pan india. there is no proper communication and service from faber end. faber chimney cost itself only 17000/- and installation would be the cost of 3500/- i have never ever seen this type of cheating to customers.. i have a orginal installation bill also which is issued by authorised person.. expecting a positive resolution and appropriate action that it will not to happen to other customers kiran [protected]

I recently purchased a hob a month back and it's giving us a lot of trouble. One burner is having issues and we have pipeline has so the meter is also steadily being consign more gas.. I have lodged complains several times. The technician came to visit too but then a nozzle needs to be replaced but then they are just not coming to change the part, may be because it's still in warranty. +[protected] this is the number of the complaint centre. They receive my call and put it on hold. It's really harassing. Faber is horrible and all the people who work there are rude.

1.My annual service contract is with your centre on S P Mukherjee Road, Kolkata. Phone no.[protected]. 2. I was called by your centre on23rd July and the timing was fixed for 25th July - after 3.00 pm - as the kitchen is not free before that. 3. On 25th, at 11.00 am one Anand Lal called and wanted to visit then. 4.This happens every time - as my residence is near your centre and they try to finish it first. 5. Today, I talked to Ms Chakrabarty there and tried to explain that I should not be penalised for residing near by. Nor I enter into this contract to make your technicians' travel easier! 6. Unfortunately, I failed to explain this simple thing to Ms Chakrabarty - and the matter is hanging fire. 7. Incidentally, I am a very old customer and service was not like this earlier. Yours Sincerely Hirak Ray Mobile[protected]

I purchased faber glassy 60 sunzi 1200 chimney, within one year I complained more then ten times Still it is not working I tried many request but till date 14/08/2014 they are not hearing me, The company is making me fool by saying that we will repair it . Sir now more than 15 days passed they refused to hear my complained I take legal help and decided to complaint in consumer court .I am also forwarding this complaint to grievences cell and all other complaint cell PH ; [protected]

I just wanted to write since I feel that the installation charge to install the Chimney is too high. I recently bought Faber chimney from Trivandrum showroom and logged a call with Faber service centre to install the same. The call was not attended in a professional way and they did not mention about the installation charge or additional charge or requirements to install the equipment. When the technical person came over to install the same they have asked about the pipe and informed that they need to drill the wall and it would cost additional charge. I bought the chimney from FOR HOME and they have NOT informed anything about the same. Even I called the service centre and they DID NOT inform anything. All thing came to be as SURPRISE after buying a Chimney which has cost of 21000. Can’t FABER offer a free installation for this equipment which just needs to fit in to the wall? Further to this I am not happy with the installation as the drilled hole is above the Chimney and it can be seen for others. I have to get a painter to fill putty in now to get that closed. They have charged me as below. Pipe: 1300 Chimney fitting 600 Drilling to bypass the pipe to external: 300 In Total: 2200 This is ridiculous. This was installed by Travancore services, Trivandrum

Greetings I write this email with a lot of regret around a purchase of Faber Hob .We got it installed on the 6th Aug 2014 &on 6 th Aug 2014 it broke completely . My mom was cooking at that time &; the entire granite piece just blasted.She has been following up with the dealer Aditya for the past 4 days now & has got no success. Faber is a renowned brand &; never expected one this to happen & to top it up poor customer service.The hob could potentially hit in the eye or cause serious injuries I expect this to be completely replaced asap & install my trust back in this brand. Complaint no[protected] Dealer name & no - Aditya [protected] Regards Jeetu Anandani Mobile - +91 [protected] Email - [protected]@gmail.com

Hi I have registered complaint for Faber service center on May 29th about my hob auto ignition was not wroking, I never got proper response form the faber service center, finally after 1.5 months have asked for the service center contact number, I contacted them . Again the irresponsibly continues after 2 weeks of follow up i got a service engineer at my house . As per him some instrument has to be replaced in the hob . He said with in 3 days it will replaced .And my complaint will be solved. Now today is august 7 still my problem is not solved. Every time i call a service center they say they will get back in 10 minutes and after that no response. If faber cannot give a proper service to the product which they are selling . why the hell they are selling product. I don't know how this consumer complaint help me . But i want to make sure that if products are getting sold in india they should give a service at a appropriate time . I have been talking to KK service center in bangalore Thanks Dilip

This is in reference to my service request
registered with your customer care call center on[protected]. I was
told that my docket no./complaint reference number would be sent through
SMS right after the call. I didn't receive any message with the
reference number.The service technician who visited my
house informed us that PCB needs to be replaced and will be changed only
if we pay for AMC charges. I referred the warranty booklet/manual which
does not say anywhere that AMC has to be taken every year to keep the
life time warranty cover. My consequent conversations with customer care
on this matter ended up with very rude unfriendly behavior which was
un-called for.Realizing my helplessness to be
stuck due to worst after sales experience, I promised myself not to buy
FABER ever again and spread the word to everybody I know. We paid
Rs.1450 to the service technician to get this resolved. After few days,
on[protected], another technician visited and replaced PCB and informed
us that motor is also bad and needs replacement. He said that he has no
updates from the previous technician and cannot help it.Today,
on[protected], even after paying money contradicting life time
warranty, I am at mercy of FABER technicians, waiting for them to do the
needful to make things working. Service technicians clearly mention
that it is the fault of seller who didn't inform you about warranty. In
addition to that, after paying additional money, I am doing a endless
wait for some body to turn up. I would like to take this as intimation
that I am going to take harsh actions and take legal action for the
harassment and will not tolerate this negligence on your part.
Harshul Bhayana2150, Sector-28, Near mother dairy, Faridabad
[protected]

I had purchased 1 No.
Faber Gas Hobs Glass Burner – Model G.B. 30 MT on 25th April, 2014
vide Bill No. Apr/147/14.


Unfortunately while
the above gas burner was in use on 13th July, 2014 morning
hours, the glass top totally collapsed and broke up almost causing serious
injury.


A complaint was made
to Customer Care on 13th July 14 itself

and your technician visited my residence on 13th July 14 also. Your

technician informed that we have to replace the glass top at our own

cost.


Please understand that
1 gas stove is required for daily use and delay in response and action in
handling the issue is creating problems in our life. Request you to kindly take
corrective actions as the earliest.


Now its has been more than 10 days now
of the particular case and incidence

has happened and reported to your good company but regretfully I have

to say that no action has been taken and even my mails has gone

unanswered. This was neither expected and nor acceptable.


Please let me know by which date we can
expect a reply and corrective action from your end.


I must say its really disappointing that
A BRANDED & BIG COMPANY like your are not handling customer
grivances.


A line of reply and
corretive action was expected. Please let me know by just 1 line that you are
working on my mail or not.