ICICI Bank Complaints & Reviews

I had a dispute for one of the transaction. I had filed the dispute for the same in the first week of march, 2019. So far no action has been taken. I have been getting calls from icici for the payment and to do settlement. On 16, jan 2020 i got a call from icici executive ajay (No.[protected]) and he told me over the phone that he got approval for the settlement at 18, 456 and once i make the payment, i will get the approval settlement letter...

I'm unable to use the convert to emi option in the app or the internet banking section of your website. The app shows a blank screen and the website returns an error. I do not have to be calling the customer care every time i need to convert a transaction to emi. This is poor service at your end. It is annoying having to go through the lengthy ivr for something that can be done in a matter of few clicks online. Even the callback option is trash, i never got a callback.
Please fix this, or i may consider surrendering my credit card and look for better customer-centered options out there.

Please check regarding my forth complaint against the fastag delivery of my car ch03-u-4005 in axis bank. What happened to the axis bank team axis bank not working properly on this matter. Please reply soon otherwise i am going to registered a legal complaint and also i am going to send that complaint copy to the rbi for harrasing the consumer and i am getting disturbed on the toll gates due to delay of fastag. It's more than one month now. This is my forth mail to the bank now please you interfere in this and solve my problem.

Vin gogle has deducted 820 rupees from my icicl account, please inform me why this money deducted from my account without my permission & if there is any activation of any service, I want deactivate that, and please sir give solution for it, A/c. No.[protected].
My no. [protected]
My email: [protected]@rediffmail.com / [protected]@gmail.com

I am jitendra meena, my icici bank account has been deducted for 826 rupees as "dp chgs till nov" on 27th dec 19. My icicidirect account number is - in[protected][protected].

I am using this account for 15 year and it was free, i was not informed about the changes and icici bank has never taken my consent to debit my account.

My account was debited without my consent so this is fraud. I was my money back quickly else i am going to raise further complain about this fraud activity.

Mobile number - [protected]

This is the 5th complaint i am raising, the complaint for the same issue of ecs charges where, as i received my money in transaction for some important work the bank doesn't even text message me and on top of that the bank takes my money for ecs charges for month of may and gst charges for the months september, october and november where i had already closed the ecs from icici undri branch, this bank is a liar and a thief as i was promised previously by an adviser that i won't be charged again for ecs then what is this? And now again recently i had kept money for my emi the icici bank deducted the money for ecs charges without any reason and my emi bounced because of icici pathetic banking and again for it icici took the ecs bounce charges where it was their fault at first hand, if this is not resolved going to post a video on my channel for this fraud icici does.
I want my whole rs. 590+413 revised to my account.

I crossed the paranur toll gate, heading to vedanthangal, today noon by 11.46 hrs., and returned today evening itself at 18.39 hrs. To my shock i found that single trip toll was deducted in both trips and the return trip was not accounted. Toll collected was ₹60+60.
Iam holding hdfc fastag. My car no. Tn07bv3569.
Kindly do the needful for refund of excess toll collected to the valley please.

About 4 month ago, one icici bank credit card salesman comes to me and said that may have a credit card with two benefits like:
1. You will get 200 rs cashback on two movie tickets in a month.
2. You will get 2.5% cashback on hpcl petrol pump for filling up fuel.

But as today i have booked two movie tickets with this card but got no cashback and then i call customer care for the same, they said that my card does not have the movie offer. So please clarify this issue.
My contact details is [protected]

Sir, i have icici fastag. There are 2 complaints about wrong deduction of toll tax dated 28/12/2019 about inr 95 ref. No. Cmp[protected]and dated 30/12/2019about inr 70 ref. No. Cmp[protected] but after 20 days total inr 165 nither refunded nor resolved my both complaints. This is only a type of fraud pls resolve my both complaints and pls take action against icici bank.

Its been 10 days, i got my user id for icici fastag. I have been trying to register it online by userid, which asks for otp sent on my registered mobile number. (I am not receiving any otp after several attempts).

I checked all my details including userid and mobile number with customer care. Everything is proper. Yet customer care has no clue about how to fix this. Everytime they come up with some weird clueless answer.

Out of frustration, i asked them to cancel my fastag and refund all money, and they said for that also you need to register and cancel it online. (Isn't it brilliant, if i am not getting otp) how do i login?

User id : 12182027

Dear sir,

I have facing many problems by opening account in icici bank. Literally, every month or twice in a month some amount is deducted from my account as ecsrtnchg. Amount like 414 rupees or 279 rupees. Second thing i face many problem when i want to talk with icici customer care executive. When i call them, every time they are busy to help others. I tried to call customer care executive in full day, but i didn't got any response from other side. Second there is some announcement that the customer care executive number is changed. But when i tried to call on that number which is announced, that number is also invalid.
So i have only one request, kindly sort out my problem and query.

Thanks & regards,
Yashpal choudhary
Delhi

I gave an advertise in olx. The a fraudulent person called me named sahil kumar. Who said he is in army. He want to buy the item and send some qr code. And after scanning rs. 73520 has been debited from my account. After checking i came to know that the money transferred to some icici bank account with upi id handle @myicici. Please help me to get my money back and catch the fraud who using your bank for doing fraudulent. Thanks.

I have visited the icici bank, big kanchipuram branch today (18th jan 2020) to close the fd which has matured on 14th jan 2020. Since my account is inactive, i have been told to complete the kyc to activate it and i had the original aadhaar card with me to complete the same. I have been asked to wait for 5 minutes by the executive as he has to get the approval from their branch manager or deputy branch manager. But even after waiting for 30 mins there, there is no update from them and i had to reach out to him once again and i got the same response to wait for 5 mins. Its such a pathetic service i have received from icici bank which is completely opposite to what i have received when i went to open the fd. I had walked away from the bank by telling the executive that this is not the way to respond to a customer.

Hope someone responsible will look in to this and doesn't repeat in future for their customers as i will go to some other branch to complete my work.

Fastag id: 10981900
I regularly travel btwn blr & nelamangala if paid 35 at kulumpalya toll then they wud leave at chokkenahalli toll freely. If im going half way not till chokkenahalli they charge 18 at kulumpalya toll. I used icici fastag they r charging 35 at both the toll which is 70per side and round trip charged 140 to pass two toll and round back.

My complaint ref. No;cmp[protected] complaint on 31st dec 2019.
I had to pay cash then i found they have deducted 173 rs also from my fastag at talegaon toll plaza. Trip number[protected] on 31.12.2019 at 10;43;11 hrs.

I raised a complaint with icic bank they sent me a complaint number. But for last 3 day no one is picking uo the toll free number [protected].

Pls remit back my 173 rupees back to my fast tag accountat the earliest.

Hi team,

My account got debited with rs 413.00 (Screenshot attached) and the remarks mentioned in the summary is - "nach_ad_rtn_chrg~bajajfin~02jan20~9
B86c4c~4240cdfg" which i believe refers to a bounced check/emi. However my emi was never bounced back attaching the statement from bajaj finance for this active loan and you could clearly see that all emis were debited on time. Kindly verify as this is an error from icici side.

Kindly refund this amount back into my savings account asap before the matter escalates. As this is very unprofessional to deduct unnecessary and then not even notifying the customer, god knows how many more deductions are there like this.

My personal phone number is - +91-[protected] in case you need to reach me for faster communication.
I hope this matter will get resolved soon

Awaiting your response

P. S - same information has been sent to - [protected]@icicibank.com, no response yet

From my icici savings account 30th dec 2019 7000 rs debited from back end without my knowledge. No information about this in statement also.

I called customer care regarding this, they told your account marked as lien, pls contact with any icici branch. I went next day to branch ask details about this, they told 7000 rs debited (7 transactions - each transaction 1000 rs) from back end, we don't know about the details, so pls raise the written complaint regarding this.

I raised the complaint 3 times in 2 branch (Perambur and second line beach).

But still i am not getting details about this.

My registered mobile no : [protected]

I am facing below issues:
1. I submitted complaint request on 23rd nov on icici fastag portal, that is still open. No action has been taken on that yet.
2. My fastag is blacklisted. It went in negative balance but i had recharged it with the sufficient amount and now balance is 176.00 on 13th jan but it was still showing blacklisted at toll plazas. I have raised a request for the same on fastag portal.
3. Have tried to call at customer support number[protected] and[protected], but they keep me in waiting for an indefinite time.

My customer id is: 11474220

Pls resolve the issues.

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.

Regards.
Saugata hazra

I've registered for fastag with icici on 29 nov and got sms from icici saying my account got activated on 29 nov 2019 5 pm. After then i downloaded icici bank etoll payments mobile app and recharged rs. 1000 through this application from my icici bank account. But i still can’t see this amount reflecting into my fastag vehicle balance. So i have raised complaint on 2 dec 2019 and got an update from customer care saying i'll get a response within 15 days. But till now i haven't got any response. Whenever i can customer care they say like they will raise a new complaint and escalate this case to higher management and i'll get a response in 3 days. Still no response from anyone. Even today also i called customer care they said the same. How come icici doesn't have any escalation matrix for fastag service? When i ask fastag customer care, they said like there is no other contact except them. Even there is no email address to send/escalate our complaint details. So in that case if a issue is not getting resolved by first level customer care how can a customer reach out to next level person? Is there any way i can get my amount added to my fastag balance or revert back money to my icici bank account. As customer care said, i've already attached my icici bank statement with the complaint.

Fastag complaint no - cmp[protected]