Fastrack — Fastrack watch worth Rs.2000 stopped within 5 months

Vasiulla A

from Vepagunta, Andhra Pradesh

Address:	600100
Website:	www.titan.co.in

I Purchased fastrack watch on Dec 2016. It stopped within 5 months. I took it to titan world for service. There they just used freeing machine to free it and simply gave back. When i asked them they just saying its small stuck but the watch is again getting stopped intermittently. Now they saying i have to give them my watch they will send it to company which will take 20 to 30 days to get ready. This is really frustrating, they saying me to be without watch. Is this how the BRANDED watch companies work???.. They should investigate and resolve the problem in service center itself right, Even if they need to change machine they should do it within an hour and return to customer..This is really really frustrating.. Never ever but any Titan or fastrack watched again.

Was this information helpful?

No (0)

Yes (0)

Related Fastrack reviews

View all 936 Fastrack Reviews

Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Vasiulla,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number &email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Nikhil Deshkar

from Igatpuri, Maharashtra

I bought Tees bear black mugshot men's watch 3-5months after .After using it the secand hand came out, from the middle & is stuck in the dial itself & i want to fix it, my watch is in warranty but the bill is not with me plz help...
[protected]@gmail.com
Mob no.[protected]

Mounika Maida

from Bengaluru, Karnataka

Hi,
I own a ng6015sl02 watch but I can no longer use it as the straps are damaged. I reached out to a service center to get new set of straps but they were not available. Could you please let me know where can I get a new set of straps for the model.