Fastrack — Strap Unavailable

Address:Bangalore, Karnataka

I have been using the fastrack watch model number 3042SEA, for the past 2 years, its strap is completely degraded, I have almost visited all the fastrack showrooms and titan showrooms for a new strap for the present model. None was available. Please do the needful asap.
Was this information helpful?
No (0)
Yes (0)
Fastrack customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Ajoy333,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Ajoy333,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,

Steve
Dear Ajoy333,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Watches complaint

L dealer the complaint of my new fastrack watch in purchasing .. the protect will be slow in use 3 days use .. i purchased in lulu mall fastrack showroom kochin .. they are not take any actions .. for my request .. your services and product quality is very bad
necessary action for your said
i believe in you
Regards
Akhil
[protected]
Hello,

I am unable to get strap of 3042SEA anywhere even in the authorised shops, they say when approach to them that products is discontinued.

need your support

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Fastrack
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    935
    Pending
    0
    Resolved
    248
    Fastrack Phone
    +91 43 4466 4199
    Fastrack Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
    View all Fastrack contact information