FedEx Complaints & Reviews

I sent one sample with commercial invoice and required documents to turkey but my sample stuck somewhere in custom and showing status of "Customer has requested non-express clearance" from last 2 week.

Please do the needful and release my sample ASAP.

AWB No:[protected]...

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Website: www.fedex.com

My international shipment with AWB number[[protected]] is stuck at New Delhi with a status "Clearance Delay". The earlier delivery due date was 23/12/2020, now it appears scheduled delivery pending, and showing exception reason as "Goods are subject to regulatory review". My shipment is for individual use, and I've submitted the required KYC documents which they have already acknowledged. No communication is made from their(FedEx) end and...

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Address: Fedex India

This is to bring to your kind attention that FedEx India has reached its lowest point in terms of the services you offer. I ordered an item from an online vendor who unfortunately uses your services to deliver products. The product was assured to reach me in time for my son's birthday in 4 days however it remained stuck in Ahemdabad en route Mumbai to Delhi for good 2 days. Now it is stuck in Gurgaon (literally adjacent to Delhi) for...

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Fedex - international priority package[protected].

First they stated custom delay, i had already submitted kyc pan card but they later asked for kyc with address.
I submitted aadhar card with difficulty, because their calls don't go through & their website did not allow to submit the kyc again (Needs reference number)
On 15/07 at 5 pm they received message from customs for invoice.
They called me at...

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I have been having such a nightmare with trying to get my package released from FedEx. The contact number they have provided just says 'your call is being forwarded to another number' and then gets cut off[protected]
They sent me an e-mail with the details required to submit a letter which I followed and guess what, yes you guessed it, rejected again.
I have uploaded my documents multiple times and every time I get the...

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Address: Bangalore, Fedex Express Transportation (KIA)

Hello,
I have received a call from fedex bangalore clearance team on 29jun2020 that there was a query against my shipment vide #[protected] and requested to provide a value proof documentation for the same.

I have forwarded the documentation that i have the same day, since then there was no movement in the status despite the email states to allow 48-72 hours for clearance once the documents were received.
br...

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Address: sandeep bavan Surabi nagar 289 apsara jn ayathil po kollam

Dear sir i have submitted all the forms required for kyc (Pan card), still my shipment status is 1. A specialized form/statement is required for clearance from recipient.
What does this mean?...

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Tracking no:[protected]
I ordered a product from alibaba which is actually for personal use but the seller mistakenly wrote on the description as sample products. As per the seller's description now i need to submit my iec and gst no. Which i don't have as i am not a business person and not aware of this. So i called up the fedex customer service, they told me to submit a hand written letter to the deputy commniosner of the customs,...

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I've ordered plastic model. Kits from japan worth almost 4 k plus 3.7 k inr shipping. For this much cost of expect it to be delivered on the said date but it has been 2 days since the "goods are subject to regulatory review. Recommended action:no action required at this time." notification popped up and i have no idea when the package will get to me or when i will be notified about the updated shipping date. I have not gotten any decent response...

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I have sent a package from the us. I have called the fedex india phone number several different times, i have had my dad call the line several different times and no one seems to picking up the phone.

I have called the us fedex and they have no information that they could provide me. This is super frustrating. What does the above message mean?

Why would the recipient know the value of the items i have sent?...

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Website: www.fedex.com/apps/fedextrack/?action=track&tracknumbers=783241750082&locale=en_US&cntry

My tracking id=[protected] and my schedule date is 23rd october 2018, my order reached to vizag on 19th oct9ber 2018 early morning. But still it is present in vizag only friday over, saturday over, and now monday, it is still on vizag only, and destination of delivery is kotthavalasa vizianagaram district. It is far near to vizag, but you people takes so much time to deliver, how negligence you have, already shipment has arrived on vizag,...

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We have send a cargo from China to USA, is on hold for "A specialized form/statement from the shipper is required" i do undestand 100% of the procedures, so I called Fedex and I asked what I have to do and what documents I have to send, I was told that I would have to send invoice, packlist to a specific department, so at the same time I sent all the documents as they informed me to the email they gave me, FEDEX habe neve call me back, never...

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Address: 411017

Hi,
I got a call and then mail from cogenteservices regarding kyc docs submission. They asked me to submit aadhar doc and authorization letter to the said id.
However, in the last mail they also said about one thing which they never discussed with me :
2) importer exporter code (Iec) is mandatory for all shipments imported into india. Please mention the iec number along with the kyc documentation).

I put...

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12 Comments

Address: 380052

Dear sir i have submitted all the forms required for kyc, still my shipment status is 1. A specialized form/statement is required for clearance from recipient.
What does this mean?
Tracking number is[protected].
It is coming from dubai. Do i need to give more documents for the clearence. Let me know if i have to do something for that. Does this happen everytime....

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8 Comments

Address: Bangalore, Karnataka, 627425

Website: www.fedex.com

What's up with this title "goods are subject to regulatory review"? It's been more than 3 days since i sent the kyc form which you asked just to keep my details on server in the name of customs clearance delay. Now i have this new title and the scheduled delivery date is pending, but they said it will be delivered on thursday evening but it's already friday and when i called the customer service they told me they are not sure when i will...

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Address: New Delhi, Delhi, 411046

Website: www.fedex.com/apps/fedextrack/?action=track&trackingnumber=707400712784&cntry_code=in

My courier was supposed to reach on 17 October. But they are not getting it cleared . All the support team are saying that they will get it cleared soon . But none of them seems to do the work as they say. its more than 20 days shipment is in customs.

Seriously I won't use the service again . Never recommend to anyone to use Fedex for international shipment...

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Address: FedEx India

Fedex team,

MY shipment details are as follows:
AWB[protected]
Reference ID D5FVAhV3

I have shared my KYC documents which are front page and back page of Aadhar card. For almost last 10 days I have been harassed by your team. I am writing to express my frustration and seek resolution regarding the repeated rejection of my KYC documents, which I have submitted multiple times. Despite following the instructions provided, my documents continue to be rejected, causing unnecessary delays and inconvenience.

Please provide me with specific reasons for the rejections and assist me in resolving this matter immediately. I would like to escalate this issue to a supervisor or manager to ensure it is addressed appropriately. PLEASE NOTE: If this is not addressed in this attempt I will be taking support of legal route through police and consumer court against FedEx operations.

FedEx customer support has been notified about the posted complaint.

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I am continuously getting otp error while trying to upload KYC documents . It is always showing as otp re sent 8 times . Try again after 24hrs

FedEx customer support has been notified about the posted complaint.

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I imported my personal like cloths and more belongings worth 300gbp from Uk to India through FedEx from a mediator called parcel hero. I paid shipment charges quoted in parcel hero website. Now I got mail from FedEx stating that I need to pay custom taxes worth 25, 000 Rs. I can't pay this tax for 28kg personal belongings. I want to cancel the shipment and refund my money back or deliver the shipment with no extra cost. As I paid for the shipment I don't want to pay more. When I got the quote, they never mentioned anything like this and now they are asking for taxed and all. tracking number is[protected]

FedEx customer support has been notified about the posted complaint.

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Address: 307, Shankala Industrial Estate, Gogatewadi, Off Aarey Road, Goregaon East

Fedex company wrongly filed our Tax invoice under LUT instead of IGST paid for the abv said AWB. My gst amount is blocked because of this in customs.
We have been mailing to your team and also to [protected]@fedex.com but we found there is no proper grievance system in your company forget about solving our issue since last 2 months.

1) they never acknowledged the issue. Never accepted the mistake that they have wrongly filed, we have given TAX INVOICE which clearly states IGST paid, have sent mail, still they are not accepting their mistake
2) Also they say SB cannot be amended, which is wrong as UPS has already done an SB amendment to us.
3) toll free nos are useless as they no authority to solve these issues and nor the fedex exceutive mention phones nos of in the mail signature, so where we can speak ?

They only give 1 line answer - SB cannot be amended.

FedEx Complaints & Reviews

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FedEx reviews & complaints page 3

Shipment stuck showing status of "Customer has requested non-express clearance" from last 2 week.

Clearance delay - Showing goods are subject to regulatory review

Awfully delayed delivery of 397535613290/397535602855

fedex - goods are subject to regulatory review - international priority package - customs delay.

Submitting KYC Documents

shipper or importer must confirm or verify value of goods.

1. a specialized form/statement is required for clearance from recipient. recommended action: please call fedex customer service.

regarding kyc clearance by the customs

goods are subject to regulatory review. recommended action:no action required at this time.

a specialized form/statement is required for clearance from recipient. recommended action: please call fedex customer service.

delivery schedule late

fedex specialized form/statement from the shipper is required.

kyc submission mail from cogenteservices.in

1. a specialized form/statement is required for clearance from recipient.

False delay "goods are subject to regulatory review"

Goods are subject to regulatory review.

harassment by fedex kyc shipment awb 776408456054

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Unable to upload KYC

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Customs tax

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Tax Invoice wrongly filed in SB under LUT instead of IGST paid

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FedEx Complaints & Reviews

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FedEx reviews & complaints page 3

harassment by fedex kyc shipment awb 776408456054

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Unable to upload KYC

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Customs tax

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Tax Invoice wrongly filed in SB under LUT instead of IGST paid

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