Ferns N Petals Complaints & Reviews

We received red velvet cake today. It was old cake. Had fungus on it. It tasted sour. Very disappointed. Please don't spoil your reputation giving cake like this....

Received a box of lilies from my friend which was not at all fresh and looked all withered. Totally disappointed....

The services which was provided by fern and petals was not up to the mark and the the seller was rude. Other than this, the cupcakes were not the same as I ordered and on the last moment the owner argued to provide me with solution....

I ordered a spiderman cake with order ID 23393534.. got a message saying they attempted delivery but it was a lie...I never received the cake nor any calls. I need a refund of my money immediately...

Didn't deliver birthday order on time even after full payment, had to complain and their response is worst: they told that they couldn't contact the on location office. Delivered some other cake way after 5pm, tasted terrible. Should close the Dibrugarh office....

They are not delivering any product and simply cheating customers and looting money. My order id is 23239649...

Completely cheating from their side. They don't deliver the product as indicated on the website but they take the item cost from us.

The worst website I ever faced.

People don't trust this fake site.
Just report these kind of worst websites....

I had ordered the cake on 8th March 2021 between 6pm to 9pm, the delivery guy was no where around my home at 9.30 pm and we had other plans post that.

The customer care said there is no refund policy. On 9th March I got a call from delivery guy stating he is on the way to deliver the cake.

I tried to make customer care undertand what is the use if the cake is not delivered at same day when the actual celebration...

Hi,

I would like to inform you that I have 2 major concerns:
1) I called your store Paschim Vihar- Avtar Enclave. They don't bother to listen my concern simply say no we do not provide the deliverer there but your website say we do deliverer. However, the behavior was very rude with me.
2) I got a call from Pritish from FnP. He assured me assured order will get delivered before the time frame. However, later...

Hi Team,

I really feel HUMILIATED AND ASHAMED the way ferns and petals directly said the amount cannot be refunded.

On 28th feb I got a call from customer care saying due to unavoidable circumstances the cake will be delayed by 1.5 hour. This is not acceptable at all. everything was planned accordingly on my side.

The order was booked on 15th feb and the delivery time was chosen as fixed time...

To
Ferns N Petals,

Subject: Shoddy work done by Ferns N Petals (Order no.[protected]Suborder [protected], [protected])

This is a complaint regarding the two personalized photo frames which I ordered on February 10, 2021 to gift my wife on the occasion of valentine day. Although the prices of the frames are exorbitant, the quality of work is extremely poor. The pictures are cropped in such a poor way that...

Hi, I have ordered a cake and want to cancel it immediately, but they are not canceling it after taking the payment.
I am raising ticket at their site but they will close it immediately.
This is completely fraud and cheating activities ferns n petals are doing by telling money will not be refunded if you want to cancel it immediately.

order id is 22931580...

Very poor service. I ordered a cake and candles but received a cake that was very cheap and not what i had ordered. Never received candles. But the order status got updated to delivered. Even after multiple calls to delivery person and customer care, nothing happened. They hardly care!! My money and my mother’s bday wasted!...

Order ID[protected]
Sub order ID - [protected]

I have ordered a personalized cushion which was scheduled to be delivered on 18th February, 2021. Payment already made, but it is over 3 days and the product is still not delivered. I have raised query tickets a number of times, and the agency has closed it stating that the consignee is not available. Alternate number of the person at location is also given but they are not...

Had ordered a flower bouquet for my girlfriend. Despite the message saying my gift got delivered, it had never been so.

The customer service just alternately keeps on telling me
1. they were investigation the issue and then
2. that the gift had gotten delivered. But it hadn't.

Then they close the ticket. The order number is [protected]....

Their customer service is very pathetic, they literally try to cheat customers. This kind of brands should shutdown. They never deliver on time and their customer care cannot be reached easily. Even Customercare can’t help us out as these people are giving for third parties. Be careful when you cancel the order, as they put it on hold we should follow up until we get our cash back....

I ordered personalized news paper print with photograph and the order received was with partial photograph.

Despite raising complaint to ferns and petals, they closed the complaint saying they offer 20% discount in future order.

I want corrected order or a refund....

I ordered a plant for my wife and the product was bad. When I tried to reach support they are saying they have not received the image for 3 days now. I sent the picture multiple times but they have not received it seems. you guys are not making good days for special days but it became pathetic now...

I ordered cake and gift with surged prices only to get it delivered on Valentine's day i, e 14th Feb 2021.

The day and time slot has already passed, today is 15th feb yet there is no update on order and it did not get delivered. Customer care is irresponsive. This is the 2nd time I'm disappointed with FNP customer service and feel cheated.Why do you guys take order and full payment when you can't deliver it.

There...

I had ordered flowers for my friend for which she got a call stating that they do not have those flowers in stock, so they won't be able to fulfill my order.
The very next moment I got a mail saying "Incomplete address" . When I raised a complaint with the customer support team everyone tried to sell me some cooked up stories saying "The addressee was not available", "Incomplete address", "Phone no was not reachable" and so on.br...