Ferns N Petals Complaints & Reviews

Hi Team,

Would like to raise a complaint for an order I placed of 2 items (1 orchid bouquet and 1 notebook) through Richa - she chose 2 different addresses by mistake.
Order no: 23982912
Recipient: Kamalika Sengupta

Richa placed the order for me while I was on call, and put 2 different addresses for the 2 items (one in Kolkata & one in Mumbai) - though I told her to use the Mumbai one clearly.
The Kolkata address was an old address saved and that's useless - so the item that got delivered there was a waste of my money.

I called FnP customer care 5 times yesterday and every time a different person picked up and assured me that a request has been raised and that I will get a call-back from a senior within 1-2 hours. But that never happened.

I have gotten zero support from the FnP team so far on actually course-correcting this. Can you please help me with this?
I've been using FnP for a long time now and I really expect better customer support from you. I am tired of trying to get my money's worth - which is the bare minimum.

I had ordered for orchids and the company replaced it with carnations without my consent

They claim they sent me an email( my late night) but I never said that it was ok to replace .

If the company does not have a product they should refund and not replace by another product. I feel cheated .

Please see what I asked for and what got delivered

Order was placed before 5 PM on April 12 and standard delivery shows that the product will be delivered by 9 PM. The same was confirmed with the customer service guy "Anshul" over the telephonic conversation. However, upon checking with the customer care team post 9 PM, they mentioned that due to come issues. It can't be delivered today. It's my fiancé's birthday and you guys have ruined the occasion for us already!
And now the order is showing as cancelled (Payment is done already)!!

My order no #23838200 for Menghraj Motwani was delivered without chocolates

So, I ordered a birthday cushion from Ferns N Petals, ordered placed from my side on 18th July 2020. I have till date not received the item and on 2nd April 2021, I received an email from them confirming order delivered today.

I raised a complaint with them and they are being utmost UNHELPFUL. Horrendous experience of dealing with them so far.

Sir/madam,
I ordered COMBO OF BLISS WITH BABY BUDDHA MINIATURES VIDE ORDERNO.23177975
THE ORDER IS DELIVERED BUT THE BABY DOLLS ARE NOT AVAILABLE
AND PLANT IS NOT IN GOOD CONDITION
FERN AND PETALS I TRUSTED A LOT
BUT SEEING THIS I AM VERY UPSET
KINDLY SUGGEST ME WHAT CAN BE DONE
I tried to call and raise my complaint they said send mail till date from 8 th march no response

I ordered a red rose bouquet from ferns petals online app for my in laws with a message note.
Considering its covid situation, i raised a pre query to understand the status of my order. Representatives assured me that they will deliver the correct product with the note on time.

When the product was delivered, it was stale roses and far different from online pictures. Also they didnt deliver the note.

On top of it they charged 300 rs extra for remote location delivery. They charged me 1100 for these stale18 roses delivery.

When i raised the query
1. They have given wrong contact numbers in their application & numbers are out of service.
2.They are not responding to mails & closing the queries without any proper update.

They have literally harassed me emotionally & now mentally too.

Dear Sir,

I placed the order before 9pm today for tomorrow's delivery to Canada (Vancouver, British Columbia). And now the agents of Ferns and Petals are refusing to update the delivery address saying that it could have updated only before 48 hours. But how’s that possible if I have placed an order today for tomorrow's delivery? I am very dissatisfied with the services of Ferns and Petals.

I would be grateful if you could value your customers and update the address mentioned as follows for the Order No. 23589452.

Adress:

Manik Sharma
7405, 116 ST., Delta, British Columbia, Canada.
Postal Code - V4C 5T1

Mobile:+[protected]

Hoping for a positive response from your end ASAP.

Thanks and Regards,
Tanya Minocha
+91-[protected]

We received red velvet cake today. It was old cake. Had fungus on it. It tasted sour. Very disappointed. Please don't spoil your reputation giving cake like this.

Received a box of lilies from my friend which was not at all fresh and looked all withered. Totally disappointed.

The services which was provided by fern and petals was not up to the mark and the the seller was rude. Other than this, the cupcakes were not the same as I ordered and on the last moment the owner argued to provide me with solution.

I ordered a spiderman cake with order ID 23393534.. got a message saying they attempted delivery but it was a lie...I never received the cake nor any calls. I need a refund of my money immediately

Didn't deliver birthday order on time even after full payment, had to complain and their response is worst: they told that they couldn't contact the on location office. Delivered some other cake way after 5pm, tasted terrible. Should close the Dibrugarh office.

They are not delivering any product and simply cheating customers and looting money. My order id is 23239649

Completely cheating from their side. They don't deliver the product as indicated on the website but they take the item cost from us.

The worst website I ever faced.

People don't trust this fake site.
Just report these kind of worst websites.

I had ordered the cake on 8th March 2021 between 6pm to 9pm, the delivery guy was no where around my home at 9.30 pm and we had other plans post that.

The customer care said there is no refund policy. On 9th March I got a call from delivery guy stating he is on the way to deliver the cake.

I tried to make customer care undertand what is the use if the cake is not delivered at same day when the actual celebration was on 8th. I also said please deliver the cake on 12 March as I have another family members birthday, but they refused and said we won't refund, won't rescheduled and will deliver cake on 9th March itself, which is really unethical, unprofessional and is not at all customer oriented.

Highly dissatisfied and disappointed as we are being a regular customer, but going forward won't be using Ferns and Petals and also don't be recommending it to others.

Regards,
Xxx

Hi,

I would like to inform you that I have 2 major concerns:
1) I called your store Paschim Vihar- Avtar Enclave. They don't bother to listen my concern simply say no we do not provide the deliverer there but your website say we do deliverer. However, the behavior was very rude with me.
2) I got a call from Pritish from FnP. He assured me assured order will get delivered before the time frame. However, later on i got to know order has been canceled. I wish i could receive a text from your end. Only for his assurance, i have placed the order. I wish i could not trust him.

At last, Manish offered me, we will deliverer the cake tomorrow early.
My point: birthday is today but we will do the cake ceremony next morning.

Nice services(order No.[protected]

Hi Team,

I really feel HUMILIATED AND ASHAMED the way ferns and petals directly said the amount cannot be refunded.

On 28th feb I got a call from customer care saying due to unavoidable circumstances the cake will be delayed by 1.5 hour. This is not acceptable at all. everything was planned accordingly on my side.

The order was booked on 15th feb and the delivery time was chosen as fixed time delivery between 12:00 pm to 1:00 pm. Based on this we already prepared our schedule and invited the guests. Everyone asked me if it is fine to order a cake from FnP. I assured everyone in my family that 120% it will be delivered on time but I was completely wrong.

I went through Mental Stress and the one year old little Kiddo whose birthday we were celebrating had to suffer a lot because of this delay All guests waited for a long time and I felt humiliated . Now who will pay the amount of pain and humiliation and littles baby's eyes who were looking for a wonderful cake.

I need the refund and include whosoever from your management even the vendor here in the mail I am ready to have a one to one discussion

I really felt ashamed that ferns n petals has such stupid vendors who doesnt care about the time . We have to arrange the cake and pastries from one of the local shop

And you know WHAT, the delivery boy called me at 2:00 pm again and when I asked him where he is said he is in traffic I asked him don't even come here and please return on the same vehicle we already arranged the cake.

I need my refund (Rs 4900) IMMEDIATELY if there is no action being taken then I will charge FnP for Double refund and responsible for the mental stress I went through and bringing tears to little bday boys eyes.

If these things doesn't value much for you then I will delete Fnp from My list and will recommend in all social media platforms not to use or trust Fnp.

Thanks
Geetanjali

To
Ferns N Petals,

Subject: Shoddy work done by Ferns N Petals (Order no.[protected]Suborder [protected], [protected])

This is a complaint regarding the two personalized photo frames which I ordered on February 10, 2021 to gift my wife on the occasion of valentine day. Although the prices of the frames are exorbitant, the quality of work is extremely poor. The pictures are cropped in such a poor way that the head in one frame is partially cut off (Sub order no [protected]). The suborder [protected] is a bit better, but here also it could have been cropped in a much better way (some part of the hat here also is cut off. I don't know what kind of people are employed by Ferns N Petals; even a local frame shop would do a much better job than this at much less price. There is no protective coating also given in this picture (Sub order no [protected]). It seems someone just printed a picture and hurriedly inserted in a frame. These kinds of personalized gifts should be perfect and long lasting. I was very excited, but when my wife pointed out that although the idea was good, except the frame, everything was far from satisfactory and doesn't justify the cost, quality, or the work that has been done - that's her disappointing statement.

I was very busy, so could not give the feedback as I was out of the town. Heard a lot about Ferns N Petals, but extremely disappointed and never ever going to order anything from Ferns N Petals, neither recommend anyone at least for a personalized gift. I think you should employ a craftsman who has knowledge and experience of making a good photo frame when you are charging such an exorbitant price. It seems someone took out the printout and shoddily inserted inside the frame. This kind of work is not at all acceptable. This is cheating!!, nothing else, and you people call yourself no 1 gifting site!!!.

See the pictures which I have sent and what kind of trash you have sent, not only wastage of time and money, but extremely annoying too! Disgusting work!

Siddharth

Hi, I have ordered a cake and want to cancel it immediately, but they are not canceling it after taking the payment.
I am raising ticket at their site but they will close it immediately.
This is completely fraud and cheating activities ferns n petals are doing by telling money will not be refunded if you want to cancel it immediately.

order id is 22931580