Ferns N Petals Complaints & Reviews

Fraud website to trap people and loot money and time.

My order id is 11645165. I have booked raki to usa on 8th august 2019 through ferns n petals ltd and received false notification that product was delivered even through product
Didn't reach the recipient, i dont know how many people they are deceiving daily. Please dont fall inti their trap. Because of this
Trap i lost money (1000), time.
Daily i need to call them and they open a ticket and close the ticket without resolution.
If we call they ask us about order and then they make us to wait until we dissconect.

Frens n petals is cheating to public by charging amount and delivering product of quality and on appropriate time.
People generally use services of this company for good wishes of sentimental moments. Company misuses sentiments of public and charge higher amount. Public pay even high amount expecting delivery on time.
After schedule date, on calling to customer care, terms and conditions are referred stating that date of delivery is expected date and delivery date may change.

Please do not use service of this company. There are many more companies in market offering better service.

I ordered rakhi for my brother w ho is staying in usa ordered date on 31st july 2019 through ferns and petals. My order number is[protected] they charged me rs 1699 for the same and till date the product has not been delivered. I have tried to contact the customer care and every time they give silly excuses. That means they charge you, keep your money and don't deliver the things... Pathetic service of fnp, not delivered product and no calls, no msgs, no emails from them.
I dropped emails more than 10 times, but only reply that we will forward your concern to appropriate team. Thats it.

I never recommended fnp to anyone and i want my refund immediately otherwise i will complain to delhi police.. I am not just saying i will definitely do it if ferns n petals will not refund my money.. If i will go to track my order it is showing delivered but it is not delivered actually.. Why this type of game u people are playing with the customer.. Stop making fool to customers...

I have placed an order of rakhi combo in 12th august, 2019 for raksha bandhan t9 my brother in uae. They promised to deliver it on 15th august 2019 from 9a. M. To 12 noon then 9 to 9 hrs.
Even after so many calls n email
Product is not reached yet by 18th august, 2019
I have put a claim og refund along with compensation for hurting our emotions.

The order was accepted by ferns n petals and the amount was paid fully.
After that, there is no update on order status from ferns n petals and the delivery date was overdue without a delivery.
On reaching to ferns n petals customer care, they nicely said, there is no stock with their vendor.
My questions are,
1. Why they accepted an order when they don't have stock
2. Why they didn't inform priorly about their no-stock even after accepting the order
3. What ferns n petals wanted me to do during placing orders to verify the stock availability in their vendor warehouse.
4. Why ferns n petals not adding interest on order amount while refunding for the non-deliverable order, as they are holding customer amount for those many days.

Since last 10 days ferns n petals is cheating & doing fraud with me & harassing me. They have cheated me and i do not know how many customers.
I have not ordered a single order. But four orders are done automatically & amount from paytm deducted without any otp/message.
When i complained to customer care & asked to block my account immediately & refund my all balances. They cancel & refunded the first two order, but did not block my account so again it happening again & again, some orders done & all paytm balance deducted automatically & then they are ordering as cash on delivery & calling me to pay the amount.
So many times, i have called the customer care to block my account as i am not able to do. But they are not looking into this matter & asking me to do fir.

They have cheated me and i do not know how many customers.

They are a total fraud and none should do any dealing with them.

Due to this, i am not able to use paytm. I put amount in paytm & immediately it will be deducted by ferns n petals again & again.

Please suggest.

I had ordered cake and flower to a friend living in germany but recipient did not receive any of the orders (Ref:order no: 11871525, complaint no: [protected]) scheduled for delivery on 16/08/2019. The status against cake shows that it has been delivered, however, it has not been delivered and am being shown the incorrect status against my order. And there is no update on the flowers as well

Ferns n petals!, just managed to ruin an entire surprise planned for someone very special.in addition, their customer care is pathetic and have no clue about the order. What they categorically do is to put the call on hold for a long time such that any customer can be pissed off.

People sending gifts via fnp beware!!
You cannot rely on this company. They can't be counted upon plus they are not friendly as well. Pathetic experience

On 15th August, i. e. today I ordered the best sweetness package for my brother who stays in Kolkata. The website mentioned & had an image of rakhee, so an papdi, chocolates. My order no was[protected].
Everything else was delivered except the rakhi. The whole thing was for Rs. 1749.i feel so cheated by them today. I can't help myself. Tried contacting them on d contact no, but no response. I had to deliberately order one rakhee again which has again costed me around Rs. 749.
Well done ferns & petals for making me so sad on this festival day

We had placed order on august 4th for delivering rakhi gift to usa by 9th august. Order number - or 11574983 or so [protected]
Till now 17:48 pm india time not delivered - i called them just now and asme standard answer like a parrot given by bpo person - most annoying and frustrating; we have been raising complaint on mobile by ticket nos every day from 10th and calling their customer care number[protected] every day - each call takes anywhere between 15 mins to 45 mins - every day they have been promising to deliver. It already rakhi today and no sign of anything.
Dont even beleive their promises - they keep lieing - they have audacity to cloe the ticket complaints by giving standard answers that we will be informed by sms in 24 hours which never happens;
I have been asking the customer care person to give me the number of their md/ceo - their standard answer that it is not allowed; asked them to give agency name and tracking number in usa - they say they dont have and cant give it - for every question same stonewalling.
Its a useless company with 3rd class customer service team.
I only hope the md /ceo will call me after seeing this.
I have asked the customer care person to
1- ensure courier is delivered today by end of day in usa
2- i want to talk to md/ceo
3- how is comapny going to compenaste for all the trouble we have gone through

Any other customer who is planning to order through ferns and petals - please dont do it - if required i can give all the details of how much trouble we have gone through!!!

I ordered rakhi for my brother, which is supposed to be delivered on 12th aug 2019 and still not delivered (15th aug 2019 5:15 pm) having been chased multiple times since yesterday (14th aug. 2019).

Staff is highly unprofessional and don't even listen to the complaint of customer. This website is unable to manage high traffic of deliveries and don't even ready to listen what impact can it make to emotions of people.

Some serious action should be taken against them, otherwise they will keep doing that same thing with someone like me in future as well.

On 13 aug 2019 i have ordered birthday cake. I haven't received the item and payment also done. Later i got msg saying that cake is delivered to concern person which i haven't received yet, called to customer care and wrote so many mails.. Customer care executives telling same thing that cake has been delivered, i asked them for receiver sign also but for that also they are not agreeing. And also not ready to do refund also... They are just cheating their customers nothing else... Fraud company. Very bad experience... I suggest all not to select this company for online services.

On ferns and petals website, i booked a rakhi hamper with ferns and petals, which had bhai rakhi, bhabi lumba rakhi, two mugs one for bhai and one for bhabi. This parcel was for delivery to lucknow. When parcel was delivered i was informed that only one rakhi was inside, there was no lumba rakhi, and also the two mugs delivered are both for brother. I sent email to ferns and petals customer care but their response is very poor. According to them product can vary from the picture. But it's not just a case of difference in appearance. It's about sending wrong product and also missing one item. Either they should refund my money or ship the missing items. My order# is [protected].

I have ordered rakhi for brothers and had given the exact address and time for the delivery, but the order has not being delivered yet. The issue with this platform is that it does not have option for the cancellation of the orders. And sometimes ferns and petals cut the charges and do not deliver the order. Order no.[protected] and order no.[protected]
This a serious issue.. Please kindly solve it as soon as possible.
Thankyou

Ordered a cake yesterday italian renaisssance which was to be delivered in manila philippines at the given address. But instead of the cake which was being ordered they processed a wrong order and was being delivered to the recipent. Regarding this matter mailed was being sent to resolve this issue but yet no confirmation report is being received from them.

I ordered rakhis and sweets for my brother in singapore. The order was supposed to be delivered on sunday aug 11th. I specifically chose the date because everyone is home that day. It is rakhi day already and nothing has been delivered yet. Very disappointing. I have written to them a couple of times but they keep closing the ticket with incomplete information and unsatisfactory response. I am in the usa for the past few decades and have never experienced such service from amazon and many other websites i use regularly. Very disappointed!

I order on ferns n petals and he cannot deliver because of non serviceable area and then i call customer care executive and i say my order was not delivered and i get a message due to non serviceable area so then i cancel my order and say give me my refund he say sir refunded will deposit within 5 to 7 business day in your bank account and now the refund was not come in my bank account plz help me..

Absolutely worthless delivery service and pathetic customer care. I have placed my oder for rakhi delivery with sweets to Singapore on 3rd Aug (order. #[protected]. They attempted delivery but the address being incomplete they could not. I have updated the address right after and since then I am following up with them from 11th aug till now but rakhi still not delivered. Every time same story from customer care after long call waits that they will confirm but till today nothing has happened. Will my rakhi reach before rakhi celebration tomorrow (15th Aug)? Shame on you, to use taglines like delivering emotions!! Refund my money back. Will never use fnp in future and discourage everyone to use it

On such an important festival of Rakhi, I ordered 2 rakhis and sweets package on behalf of my wife for her siblings. To be on safe side, I scheduled it to be delivered on 13-Aug knowing that Rakhi is on 15-Aug. It is now 9pm on 14-Aug and the package is not yet delivered. Please see attached snapshot. Customer care call not answered after waiting for 20 mins. No response on chat. No one has an idea of where my package is. Terrible service. Zero accountability.

I have placed an order on 3rd august 2019 but the payment failed as your executive called me and had sent me link for 2nd transaction yet a sum of rs 349/- was deducted from my balance in the first transaction but it was not received by your organisation as said by your customer care executive.
I confirmed from my bank that amount has been received by merchant i. E. Ferns & petals on 3rd aug, 19 at 12:58:46 hours. Even i have received a mail from you of confirmation of my 1st order and getting the amount.
What is this misconception you guys have been on to!! I want my refund of rs 349/- immediately.
Below i have attached the mails i received for confirmation of my order.

How can it be a coincidence that last time on Bhai duj, the packet that i ordered was misplaced and even this time on Rakhi, they have missed the main thing in the packet that was Rakhi. Even after calling them 4-5 times, be on hold for longggg time but still pathetic executive talks rubbish, in ill mannered way. This is a question of common sense that if My packet was delivered completely why the hell I would waste my time in listening to their hold tones, but they are a brand and not ready to listen. They are telling me the same story that delivery team confirmed that packet was delivered completely. Even i ordered 10 loose choclates as the name and pic suggested that it will be delivered in a bouquet but rather they sent in a cartan. For 10 choclates costing Rs 10 each, I paid Rs 379 what for a cartan? ###. I will never recommend such pathetic service provider to anyone.