Ferns N Petals Complaints & Reviews

I had ordered a Birthday Cake for my Daughter. Order No. 10893757 booked at 10AM on 20-Jun-19 to be delivered between 6 to 9PM on 20-Jun-19. When I called them at 9:15PM on 20-Jun-19, to my surprise they told me that they cannot deliver the order due to technical issue. They want to suffer their customers because of their Technical Issue and they don't bother about the customer and they are reckless to inform the customer in the day time if there is an issue at their end. When the customer has called them, then only they are saying they could not deliver the order. In turn they are suggesting to take the delivery of the cake next day (they want to celebrate the Birthday with one day delay). The situation is very pathetic that I cannot celebrate Birthday of my daughter this year.

In turn, they are blaming the customer that the order has been placed at 10AM and payment made after 10 minutes delay. There was a Technical issue. This is very strange.

They are not consumer friendly and I don't know how long they run the business by blaming their customers for their mistakes.

My daughter Risha Hussain sent me a sweat box on Fathers day gift on 16.06.2019 from U.K. by despatch Id10852038 through Fern N Petal. It is shameful firm part that you delivered such a rotten sweats in open box which you can see In photographs. The box was open having rubber band over it. Please let me know the name of franchisee in Jaipur who supplied rotten sweats so that I can initiate against him.
Regards.

I had placed a order of cake for 12th of june. The courier company is saying that they are not able to locate the address and the phone number provided is switched off and they force me to re deliver it nxt day for which i had to pay again some money as the address is far away when i refuse to them to redeliver it next day. Now they close my complain itself.

I placed an order on 15 th june for a bouquet of 15 lilies.well it was midnight delivery and when i looked at them in the morning they had sent 12 buds and 3 bloomed flowers only!!i paid 1500 for buds!!?

I complained 4-5 times and they keep closing complaint saying that water the buds flowers will bloom.The buds are now FALLING OFF in 2 days!!

I need a refund or redelivery pls!!asap!

I am just fed up of your system since last two days due to non delivery of order on time and behavior of your executive name"Abhay Kumar".

I just ordered gift for My father on "father's Day occasion" on promise it will be deliver on 16th June but late hours on 15th june i received a call that it cant be deliver on 16th due to sunday and its courier produst that can be deliver one day later i.e. on 17th June.

Again today when i called on customer care for getting the status of delivery then executive said that now expecting delivery is 19th June.

What is this... You spoiled the occasion and even after one day not able to do the deliver and i am not getting any written communication about the delay delivery. If it will not deliver today i will file legal complaint in RTI against FNP who always promise on time delivery.

Executives denied to transfer my call to any senior every time. I just need delivery today only.

I placed an order for a jar of assorted dry fruits on the ferns and petals website. I was given the option of selecting the delivery date as well which is 16th June 2019.

However today, I received a message from the courier company with whom blu dart partners stating that my order will be delivered on the 17th only. What is the point of delivering the product after the father’s day occasion!? The helpline personnel blatantly told me that ferns and petals can not commit to delivering on time!
They are duping consumers but taking the money and make an outright refusal when asked for refund.

Pathetic service. I will never use their service again. Request complaint board to take some action as I have seen many consumers with a complaint similar to mine.

I’’m willing to provide my order number to if action will be taken.

Horrible Experience-Raises a big concern on quality check. I have ordered a cake on 10th June 2019"order no.[protected] and it was for the birthday celebration for a 1 year old baby. After eating one slice of cake we noticed that there is some colour mixed in the cake and it was all over in our face and hands. We tried to wash it 5-6 times but it was still there on our body. It raises a big question on FnP whether they check quality or not, they have added colouring chemical which is very harmful for health. When we raised a complaint in FnP, next day someone from the franchise visited our home and requested not to escalate it further, he accepted that the quality of cake is not good and they have made a mistake.
As per FnP the query is resolved, they have redielverd the cake which we never requested. The never understood our concern that there negligence can lead to serious health issues.

Please check the pictures attached.

I had placed order no. 10710526 on 9th june for delivery of personalised mug n cushion on the occasion of Birthday which was supposed to be delivered on 12th June on or before 9 pm but its not yet delivered.
I knew you guys will do something like this hence 12th afternoon only I called to check the status but the customer representative was so rude and he asked me to wait till 9pm even I requested for the call back but nobody made attempt to call me.
When I called after 9pm another representative said it's not getting delivered today, it will be delivered tomorrow
What is the use of sending it tomorrow when it is for someone's birthday .

I ordered the few things on the occasion of my little sister birthday. Whole birthday was spoil to unactivness of your executive. I waited whole day for the order delivery. But at the end they said ordered was cancel due to non picking up the cal by the addresses. Thats really harsh.
This is compalint of your life time . I want to spread it everywhere and registered this complaint also.
My order number is[protected]
Regards
rajveer.

Hello team

I have ordered personalized led cushion from your site. Today they have delivered me the product when i checked it was a normal personalized cushion and it was not a led one.

I have attached the product which i have received and also the product which i have ordered from your site for your reference.

And also they didn't pack the product properly. They gave the cushion without any packing.

So kindly i request you to take action on this and replace me with the led cushion by today

Order id: 10588907

Regards
Praveena mohan

Vartika saxena
Attachments
May 27, 2019, 5:28 pm (4 days ago)
To helpdesk

I team, i need the response from ur team in all these aspects
1. I want to get delivered the product at the time f 8. Am in the morning, for that i requests the executive several because he has to go out of the home, the courier partner is calling at 8:45 that it will again take 15-20 min, when i called him he said yes it will take time, he also mentioned that in the order details there is no timings specification mentioned, so we were not aware, it means you guys are not specific wwhat customer says, so with that i said to cancel the product as i am giving money then too you guys are not delivering at time, then i get msg at 8:58am, that the item received the product,... Am i sitting here fool???
2. I ordered red flowers they are wat flower i am not aware... Not looking like a flower mainly, i want the american roses, which is been seen in the poster bbut ehen the person received, dont know what color of flower and what varierty of roses it was, so want to know why???
3. I have selected a covered packed ferraro rocker and i received it open... Why???
4. I was told that i will b getting the complimentary card, in spite of that i got a photocopy paper...???
I really want to know the answer of all my queries... You people only focus on the order but what the customer is saying you guys are not concerned for he same.
Need the ans of every single ans... Why it happened???
After paying you all full amount...
Want ans frequently... Otherwise putting in escalation... You people think i m stupid... Paying you all then too not getting the best service... Cant say for best not getting the product on tiome. For that need to call to executive for asking the delivery... Want the call from any senior... As soon as possible

Regards,
Vartika saxena
[protected]

I had ordered chocolates and dry fruits on 16th may 2019 to fernsnpetlas. Its delivery date was18 may but my order is not deliver till today 22nd may. I am frequently calling their call centre and mailed on theirs complain forum. Every time they only assured that order deliver today but not deliver yet today. They are not delivering my order nor refunding my money. Its mental torture to take service of ferns n petals.

Order no. 10277882
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I have a home with a family of 8 family members at home. All i asked these frauds was to deliver mother's day flowers for my mom placed the order 10th may to be delivered on 12th may 2019. All i see on their website is that they attempted delivery (Out for delivery on 11th may) and not delivered till yet first telling me that no one was available on a sunday morning 10:30am at my house which was a pure lie as all my family members were home, not even 1 or 2 all 8 members and second they reattempted delivery which dsnt show on their website but according to them, my mom (With whom i kept checking and apologizing about flowers getting delayed) shouted on the phone to not deliver the flowers again. Well - they need to get better excuses and find out other ways to keep people's money. Now after a week i thought they would some day deliver the product.. Today is 21st may 2019, i check with them again and they mention that a) product cant be delivered b) they are not even refunding my money. Below is the latest chat that i have saved for reference and attaching a screen # of their website before they change it there!

They did a similar thing to my previous order for my friend, telling a lie that she is not home when she was home all day since she was sick and then they delivered the flowers on next day. (Order no.[protected]

I would like a refund and a compensation for what they have done emotionally + lied and cheated on an order that i placed sitting miles away from my mother trusting on them.

Mahima chaudhary: hi, my name is mahima chaudhary. How may i help you?
Sameeta -: order no. 10277882
Mahima chaudhary:
Are you still there?

Sameeta -: now that you guys have managed to spoil my mother's mothers day
Sameeta -: and not deliver the flowers till date
Sameeta -: can i know why are you still keeping my money?
Mahima chaudhary: i will be glad to assist you!
Sameeta -: will you be giving me intrest over it?
Mahima chaudhary: as i have checked refund is not possible, recipient denied for the order and however, its a perishable product redelivery is not possible.
Sameeta -: oh really
Sameeta -: so you are saying
Sameeta -: my mother said i dont want flowers and hence you wont be giving my money also?
Sameeta -: as first i know that you guys tried attempting the delivery and no one was at home
Sameeta -: and now my mother denied to take the other right?
Mahima chaudhary: recipient denied to redeliver the order and said don't call me again. It is mentioned in our side.
Sameeta -: that is hilarious!
Sameeta -: do you even think you are making sense?
Mahima chaudhary: we apologize for the inconvenience caused to you.
Sameeta -: when was the attempt tried?
Sameeta -: coz i only know that delivery was attempted once.. And i have that as wriiten proof from the other chat..
Sameeta -: and after that there is no delivery attempted
Sameeta -: please return my money
Mahima chaudhary: i am sorry refund is not possible.
Sameeta -: ok. What is your escalation point
Sameeta -: you guys are just cheaters and deserve a bad review with escalation
Mahima chaudhary: we apologize for the inconvenience caused to you.
Sameeta -: i asked for a escalation point and grievance
Sameeta -: forget about i am gonna put this online on consumer forum
Sameeta -:???
Sameeta -:??
Mahima chaudhary: i would request you to please mail us at [protected]@fnp.com regarding the same.
Sameeta -: great, not just an email. Wait for it.. You guys think that you could spoil someone's occasion and then deny refund too!

I have ordered a cake for my mother on mother's day. To get it delivered during a certain time slot i. E. Midnight, company charged inr 250/-, which i paid.

However, the order did not arrived and i received a text on next morning that the address could not be found.

Though my number was mentioned, nobody called me up for the address.

Also, when i contacted the customer care, the person told me that he will get it redelivered.

Does that make any sense to deliver the cake after the occasion, even when the company has charged the delivery charges that too inr 250/-?

Also, i have written mails but no further update has been provided on the same.

It seems like the company is into fraud now and just duping the customers in the name of express delivery charges.

It's been more than a week now but i haven't heard from the company.

These guys are just deducting amount on the name of fixed time delivery, mid night delivery and morning delivery but they never deliver on the the fixed time and will never return back the amount as well. The customer care team is highly inefficient. They just keep you on hold for longer hours and will not come back with a solution. They will just say "sorry" and nothing else. They also use a taunting tone with the customers.

Is this a way to deal with your customers? A company is good when you have a best customer service.

Ferns & petals is just a fooling their customers. I have lost the trust in ferns & petals. Will take this issue to the next level.

Dear sir,
We had placed order no. 10313120 dtd. 11/05/19 on my daughter's birthday who is in us, which contains flower bouquet, teddy bear and heart chalk late box to deliver on 15/05/2019. But delivery was only few flowers on her birthday occasion. We had great expectation from f & p which has emotional attachment but sorry to say.. Its very serious. Please tell me what to do. No response.
Regards, rn rana (Mobile no. [protected])

I had booked personalized led table lamp online and then called call center [protected] mr rahul jaiswal was the excecutive i requested him that i wanted to see a preview of the product with my personalized msg but he was not able to understand so i requested him to call his senior on call but he denied saying seniors are not available and dont know when will he come then i asked him that there would be someone senior above him on that he replied me that seniors are busy hence cannot come on call.
I really pitty if this is the status of call center what can we expect for services.

Or[protected]

I had ordered two products from ferns n petals on 11.05.2019 for sambalpur location, odisha. Order id[protected] and sub order id - [protected]. The products are 1. Money plant in glass vase with best mom tag worth rs 750/- and 2. 1 kg gulab jamun worth rs 499/-, total rs 1, 249/- paid via online transaction. On the day of delivery, i got a call from ferns n petals customer service stating money plant product is not available for sambalpur location and i replied them to cancel that product and return that amount (Rs 750/-) to my account. But, after getting the delivery i found that i was charged rs 999/- (499/- for 1 kg gulab jamun and 500/- as shipping charges). It is highly unprofessional to charge rs 500/- as shipping charges for a packet of gulab jamun for a small place like sambalpur which by the way was not mentioned during the transaction and was added later when i cancelled the first product. Also, i ordered for 1 kg gulab jamun but after delivery i got to know that it was rasgulla instead whose date of manufacturing was oct 2018 and whose original price was rs 185/- as mentioned in the label. This is totally unacceptable to loot one of the regular customer like this. I was charged 1 kg rasgulla worth rs 185/- originally as rs 999/-. This is untolerable and hence i am writing in this forum. A response will be highly solicited.

Regards,
Sarmistha mishra
Mail: sarmisthamishra.[protected]@gmail.com

I had ordered a cake for my mother on mother's day occasion two days ago and the schedule delivery time was 6pm to 9pm.
I have not received it yet it is 11 pm now.
Customer service number has not been reachable since yesterday.
No support is given from their so called chat support system.

I am duped by this, very pathetic service they have.
I want my money back.

Hello,

Seems your vision to start this organisation called ferns and petals is when you see people happy, it brings you immense satisfaction.

However, looking and experiencing such services from your organization made me realise that your vision is as weak as the people working with you.

I want to truly thank your team & vendors for yet not sending mother's day cake to my mum. The cake that planned and ordered 2 days ago if still on the way for my mum to receive it. Wow! I really appreciate your vision and services.

Now, this experience gives me immense satisfaction to inform you that your organization has ruined the happiness n feelings i wanted to share with my mother on this special day. I have been trying to reach your customer service people since morning, however, none of them responded but hung up on me. Finally, when i get to speak with an agent called achar, he could not understand my issue so asked to transfer the call to his supervisor. His name was shantanu - escalation manager.

However, now i want to also report an escalation for the escalation manager cz he seemed to me too busy that he hung up on me. A few minutes later, vendor calls to confirm the address mentions that he was asked to deliver the cake half n hour ago.

I genuinely do not appreciate this illiterate behavior and service to a regular customer like me. Highly unacceptable and unprofessional attitude.

I definitely will now spread my words of mouth of making this beautiful mother's day a crap experience. This post goes everywhere cz the resolution should not expected be expected i'm sure.

Yet looking forward for a solution i[censored] guys genuinely understand the gravity of my experience with you all.

Regards,
Devika sharma