Ferns N Petals Complaints & Reviews

Hi, my order id is [protected]. I had ordered rakhi from india to usa. And i paid rs 719 for a rakhi. Today i got a message from ferns & petals saying "your item could not be delivered as recipient is unavailable. And since it is perishable product, we can't attempt delivery again." this is ridiculous. While ordering, i have mentioned the name address and mobile number of recipient. The delivery team can always call and deliver the same. Since, both the members of the recipient family are working, there are chances that they might not available at home. That doesn't mean they can't call and deliver the product. I raised a complaint also at ferns n petal but i only got a mail saying that the said item is lying in post office and cant attempt again for delivery as it is perishable product. I fail to understand how come a "rakhi" is perishable product.
After 2 complaints, i did not get satisfactory response from them.

I ordered a rakhi and sweets to be delivered to the usa through ferns & petals. Payment was taken but a message sent that delivery attempted but failed. When i called them they refused to either attempt re-delivery or return my money. This despite having given them two contact numbers at the delivery address, and being in possession of my number.
I cannot even begin to imagine how they can do this, given that deliveries are put into mailboxes/left outside the door in the us, and not handed over to persons. Clearly fraudulent.

Order id 11626380
I have been following up with fnp complaints team but no proper response. They close the ticket each time without addressing all the issues. I had ordered "white" anterium plant but they delivered anterium plant. Also the quality of plant was really bad. Instead of bhaiya bhabhi rakhi that i selected they sent only bhaiya rakhi that too really bad one. While placing order executive named ashish called multiple times but now when order is placed they are bothered to close the ticket anyhow without getting into the matter. Another order is 11626381. This product was to get delivered on 9th aug under two days delivery scheme. But it is still not delivered. Team says it will get delivered before rakhi. This is how you portray your service of two days delivery??? Product in attached image was selected which clearly shows two rakhis bhaiya and bhabhi

I placed an order [protected], on 5th august and the dalivey date i had chosen was 7th august. But still my order is not deliverd, its status is out for delivery, for the last 4 days. I have raised so many queries ragarding it, but no satisfactory response. The tracting id provided is invalid. I have raised complaints also. Yesterday i was being assured by your customer care executive that my order will be delivered by evening, but no delivery. Today also they told me the same thing. But still no delivery. I have orderd rakhi for rakhshabandan and i want them to be delivered before rakshabandhan. If for any reason you people are not able to deliver my order, kindly refund my money as soon as possible. Stop fooling your customers.

Hi,

After discussing with customer care about perishable product being sent to Mexico with Rakhi, they assured me that Ferns and Petals will succesfully deliver the same and if I place the request within 10 mins they are going to give me a discounted price (4887/-). Rakhi was supposed to be delivered on 1st of August, 2019.
My brother gets a call from customs(DHL) of Mexico that it cant be delivered . And they return it back to shipper on 5th of August, 2019.

Ferns of Petal from 2nd August is assuring me that its out for delivery and will be delivered.
3rd of August again they said it out for delivery and will be delivered and the same followed on 4th of August and 5th august. Then they changed the status to delivery attempted on 6th august .

But when I checked in DHL site it shows it has been returned to shipper on 5th august. But still ferns and petals were taking my complain and closing the same by giving the reason that recipent not available.
I need a total refund of my money 4887/-.

I received the order just now and on opening i was shocked to see that you guys send me 2 layered bamboo?? I ordered 3 layered not 2 layer.
2 layered price and 3 layered price are far different.
Is this the service and quality of fnp?? Just see the picture of the product shown on site and i got... Pathetic isnt??

Send me full refund and take the item back,

Order id 11488447

Order no. 11506884 dated 01.08.2019
Cheats, liars, utterly unprofessional and bad customer service
These guys are utterly unprofessional. Bad customer service. No escalation channels. An order placed for delivery was delivered later than scheduled. Explanation provided - we are not able to contact our channel partner... Big disappointment. Avoid using this website.

Order i'd[protected]
Suborder i'd - [protected]
I ordered a birthday cake from them, for that they assured timely delivery between time slot 6 pm to 10 pm. I raised a query at 9:40 pm asking whether delivery will be on time or not. They replied stating that it will be delivered in the time slot, i was waiting till 11:30 pm, no-one was picking-up calls, i raised ticket query regarding the non - delivery but they closed ticket without answering.in the morning when a called them, they stated that raise ticket query & customer support will help you, when i said that i will complain about this fraud company, they called me up saying that my location for delivery is non-servicable. I mean realllyyy, why they accepted the order if location was not in their service area, why they accepted payment for the same. Even after that, its almost 20 days since the incident, and i haven't got the refund till now. No refund till now, no tracking facility, when i asked where exactly ur company is situated, helpline lady refused to provide their company location as well, saying that we cannot provide u with our location information. Such a fraud company.

I had purchased a gift from ferns n petals, for my wife on our anniversary. It was supposed to be delivered on 25th july. Blue dart, the courier people, called my wife twice in the morning to confirm the delivery address. But they didn't deliver and updated their site as 'adresss incorrect, consignment held at location'. I receive a number of courier deliveries from different sites but have never faced this issue.
The whole purpose of purchasing this gift seems defeated. I feel cheated by ferns n petals.

Order id: 11291547

I placed an order for a dry cake about a week back for 24 july delivery. I called their customer care team on 21st and requested them to change my cake to a normal cream cake. Their team forwarded that request, next day on 22nd i received an email that they cannot modify the cake as it has been couriered already. So when i asked them that how is it a fresh cake then if they have already baked and shipped it 3 days before the delivery date and what is the shelf life of cake they did not give any specific reason and said it can't be modified or cancelled.

After which i sent them an email, on which they replied back that can't do anything i asked them reason but they simply again mailed back giving same auto response that can't do anything and not giving any reason. So now i seek your help here neither they are cancelling the order nor they are modifying the order.

Sincerely,
Rajat

The cake that got delivered on july 17th (Order no.[protected] was very sour and was having a foul and pungent smell. The quality of the cake was pathetic. We requested for either a new fresh and good quality cake to be delivered, or, a refund of the entire amount back to the account. However, ferns n petals are not addressing the concern. Could you please look into the matter.

I Ordered a bouquet of flowers for an occasion on 7-Jul-2019.
[Order[protected]]
When the flowers were delivered the bouquet was made of Old flowers.
I send various emails to the Customer Care and they didn't accept the flowers were stale and always gave a dumb response that "The images displayed on the website are indicative in nature and the actual product may vary in shape or design as per the availability."

Even when I tried to request them to escalate this issue to higher management, they kept on closing my request and sending same response.

I had placed an order[protected] on Jul 5 2019 for a birthday cake to be delivered on Jul7 2019 between 8am and 3pm.

At 2pm on July 7 2019 I get a automated message sayin the delivery slot has been changed!! No prior intimation, nothing.

There is a reason I choose a certain time slot, and if you can't keet it, might as well inform atleast a day prior!. Not last minute.

This order was meant to be a surprise we planned for our Uncle's birthday. It seems these guys suprised us by their poor service.

Plus their customer care always says " we'll deliver asap", when I call to complaint that delivery is not done within time slot!!!

As of this time when I write this complaint, I still haven't received the order!

Such horrible experience with Ferns&Petals. Will never ever again order from you FNP for any occasion. Nor will suggest to my friends and family!

They cancelled my order and did not even inform me. I ordered a potted plant for my parent's anniversary and it reached them in a bad shape... Which withered the very next day. So, i decided not to order from them for my dad's bday. But they called me and assured me that my order would be personally checked and delivered. I ordered set of 6 cupcakes... Which didn't reach them within the delivery time range. When i called the customer care, to my shock they mentioned the order cannot be processed! I was not even informed about this and guess what the excuse was — delivery boy met with an accident (A common false excuse). The lady who had taken the order under her assurance, does not even reply to my messages or take my call. The customer support person did not even put me in touch with manager.

I am a regular customer of ferns n petals, and this is the pathetic service which they are giving to their regular customers, i had place an order for my sister b’day which was on 2 july and the order did not get deliver on her b’daycomoant says that they had sent it through bluedart and there was delay from bluedart’s side, i am not concerned with that as i dis not place the order on bluedart. Order no.11039507

I ordered a cake from ferns n petals. I got delivered and i came to know that the cake was very hard and smell was coming from cake cream. I bought for birthday party but totally my mood is spoiled. I don't know what went wrong. I paid around 1300 but received a old cake. I want ferns n petals to provide me with the immediate resolution and i feel that money was just looted by them. Very disappointed and shame on ferns n petals. Selling old cakes...

Contact me : [protected]

I'm totally disappointed with the bouquet arrangements i ordered. The flowers and arrangement not at all what is shown in the photograph on your website. As per order it should be 10 roses, 3 lilies and button mums but the bouquet delivered has no button mums, less than 10 roses and some yellow and white jeberas/carnations. Very badly arranged/presented.

The bouquet was dilivered in goa.

How do you compensate for this?

Ordered 11 bamboo sticks online. The sticks were received without roots and the leaves started to fade within a day having been kept in right conditions as advised. I called up the customer care the next day and the lady advised to wait for 5-6days and it would get fine. Gradually the leaves have started turning yellow and pale. The called again on 24th and the lady said they couldnt take a complaint as it was beyond 24-48hs of registering a complaint.
I paid almost 6k fir these sticks and the older ones that i have at home are absolutely fine fir the last 2yrs.
Highly irresponsible team who does not want to take the ownership of wrong product. If the complaint is not addressed i shall seek the consumer court’s help in this matter as this is clearly cheating the customers.

I am manish verma, i have ordered a cake for my mother's birthday, from ferns n petals on 18th june 2019,

Order details:

Ref order no: [protected]
[bluedart]. Awb number is [[protected]].

The cake was supposed to be delivered by bluedart on 22nd june. The delivery person called my father on 22nd and said that the cake will be delivered by 5 pm. He asked for the directions and my father helped him with that. He was clear with the address then and also mentioned that he is just 3 kms away.

He didn't come, so my father called him again and the delivery guy kept promising that he will reach by 8 pm and then later he switched off his phone. The status on bluedart says 'consignee's address unlocatable/landmark '. This indicates that he never intended to come and hence updated a false status.

Since he made false promise of coming and delivering the cake, my father didn't arrange another cake. My mother's birthday got spoiled.

I raised a complaint with ferns n petals. They are not ready to address my issue. They say its not their responsibility, then i asked them to investigate the issue with blue dart but they didn't help me on anything.

Please help me in this issue i don't want that cake anymore as it will be delivered on 24th and it will be of no use to me. I want order cancellation and refund.

Thanks
Manish verma
[protected]

I would like to file a complaint against the ferns n petals in Prayagraj (Allahabad) India. From Los Angeles I made an online order from the ferns n petals website for mothers day and my mothers birthday. On my mothers birthday June 11th order number #10699460 the ferns n petals in Allahabad delivered a cheap set of roses and a horrible cake from another very cheap florist shahenshah in Allahabad. The same was done on Mother Day for order number 10187632 where another cheap set of flowers were delivered from shahenshah. I am paying full price online in dollars for ferns n petals and these cheats in Allahabad are pocketing the money and delivering the cheapest flowers and cake. This is extremely dishonest and shameful on ferns n petals. I want a refund of my money and strict action to be taken against the ferns n petals management/owners in Allahabad. I am attaching the tag of shahenshah on the flowers. The tag is a bit crumpled it was thrown in the trash but my mother found it and took a picture.