FirstCry.com Complaints & Reviews

I ordered babyhug stoller worth Rs 6000 but instead of that they delivered diaper worth rs 600 .i requested for replacement .but first cry refused to deliver the right product ir refund the money.

I have placed an order of 5 items out of which 4 have been delivered. But within the website it shows that all 5 of them have got delivered.
I have raised a complaint twice and both have been rejected.

Order ID: 7525372BJIDF92A4C

Two rejected request numbers: 48206207 and 48076452.

Issue was rejected by an explanation that product has been dispatched from warehouse!

Out of 5 the one which is not delivered is the most expensive one.

I need refund of Rs 1028 or the product itself!

Congratulations firstcry for losing on one of your customer and few other as well with whom i have shared my experience.

I have ordered baby walker in firstcry due to some size issue I had requested for return on 17 th of May 2022 till now product was not picked up, so many times raised complaint to customer care but issue was not resolved, all the time the courier executive updating fake reason stating the customer requested for future pick up but the truth is I never requested for future pick up.
I want my money back

This is a complaint regarding order no 12022636SAR0A3C010 of Babyhug Black Hawk Tricycle with Parental Push Handle & Storage Basket.

A damaged product was received. I ordered the doorstep assembly service also to assemble the cycle.

The product was packed and was not opened. The assembly service guy came and checked the cycle, he also reported that the product was damaged. Please see attached images of the faulty product:

I requested the replacement of the product and attached the image of the damaged product. Then Babyhug just rejected my replacement without giving any reason.

On contacting Firstcry support for the replacement and asking for the replacement, they confirmed that they will initiate a replacement for the faulty product. However, this replacement was never delivered to me and no one came to pick up the item as well.

After calling multiple times to Firstcry support and they promising me resolution by a fixed date which they kept on extending.

After following up on numerous complaints I called them and asked to pick up the product and return my money, they promised me a pickup and accepted the request, however as usual no one came to pick up the item. After waiting for a week for the pickup, I called Firstcry support again, now they said that the pickup is not available to my address and I have to courier the product to their address. This is ridiculous service of the Firstcry.

I ordered the product on 23 May 2022 and received the damaged product on 27 MAY, 2022

It has been 21 days since waiting. It is highly disappointing that Firstcry is doing this to a customer. They even bother with the customer's problem and never call back for assistance. Every time I have to call them.

I want my money back.

I had booked 6 baby products on 4th June, 2022 through www.firstcry.com website with Order No: 987520UFP0F0A724 using my Citibank credit card number ending with 6210. 3 baby products were delivered on 5th June, 2022 whereas, the other 3 baby products has not been delivered. The delivery guy had checked-in to my apartment with my approval for the delivery of the product on 7th June, 2022 but the product has not been delivered and the delivery guy has updated the status that the product has been delivered to me. Upon receiving the delivery message, I called the delivery guy on his number: [protected] and told him that the product has not been delivered but received a message that the product was delivered. The delivery guy is claiming that, I was not at home so kept the parcel next to the door. The delivery guy didn't came to my place and he didn't even try to call me for delivery. More over, I was at my home and gave the approval at my apartment gate for the entry of the delivery boy for the delivery of the product. Kindly, resolve the issue as early as possible and help me in getting my refund asap and request you to take a strict action against the delivery boy.

My baby is 5months old she is not comfortable while seating in a forward facing seat as she cant sit this early on that and its convertible option is not secure for baby. Now i want to return the product but they are denying to return. It costs me 6537.38 whereas its original price is 11620. Kindly help me to return the product even i am ready to exchange

Mark & Mia product on FirstCry @ https://www.firstcry.com/mark-and-mia/mark-and-mia-short-sleeves-embroidered-par...⇄ was ordered.

Order Number : 9055672RQQCEA12DA
Order Placed : Wed, 1st Jun 22, 5:20 PM | 4 Items
Order Status : Shipped
Price: 2959.66/-

Delivered product was different from the one on product page. Return has been refused...

Hi Team,

I have self returned the product and product reached the destination and i have provided the Proof of delivery . They are saying ware house team is still searching for the product from the past 3 months . Every time i am getting the same reply that we are looking in to the issue . Please help me in getting the refund .

Order ID : 920193SNF0324768

Attached is the coversation history

I have raised a complaint regarding the product of Babyhug 2 in 1 Rock and Roll Stroller Cum Rocker - Grey Pink on the 13th of May on firstcry. Today is the 25th didn't get any update from your side. Your team member Mr.Anand Patel and Himanshu Meheta confirming me that the will mail me and place a replacement against my order.But still, I did not get any email from your side. What are you people doing? It is harassment from your side. You have sent me a product without proper parts. If it is not my mistake then why should I suffer? I have called several times to firstcry and ask for the help but your team made me a fool and whenever I placed a replacement request they cancel it why? If you are unable to provide the proper service refund my money.

This is in continuation to the discussion of your expert Mr.Himanshu Patel today afternoon. Even after your commitment, the pick-up is not successful. This is completely unethical and harassment that one has to undergo.

We buy products for a new baby to gift it to someone on some special occasions and your team has ruined everything for me. It is a humiliation for me and my family and the sole reason is the poor handling of the Firstcry team.

Let us know very clearly if it is possible for your team to pick this up or we shall throw it in the garbage (as it is of no use).

Your revert is expected by tomorrow else let us discuss the details in the consumer court.

They have certain products which are of same day delivery . I have ordered product (Pampers diaper ) on 22.05.2022. first on 22.05.2022 I have received call at around 8.57 pm from spammers (mesho)that the product was refused to be delivered. O said no one has approached me. Then at 9.57pm I got a message from first cry that product was delivered. And now they are giving me stupid reply and daily when I am calling them they are stating that it will take 5 to 7days.
Already it's month end we are in cash crises and unnecessary harrassment from first Cry and its courier partner

I had purchased the bella mama maternity jeggings woth Rs 881.37 from first cry and due to fitting issues returned it along with another 2 products, which was picked up by xpressbee couriers on 12th of april 2022. After the pickup i recieved return picked up message for 2 products but not for the above mentioned product, i waited for 2 days and complaint to the customer care on 14 april 2022. Since then i have been calling the customer care and sending them mail continously. After several queries and waiting for several days they are now claiming that they did not receive the product and is not processing my refund. Kindly help.

The point to be noted are that they had assigned an executive from xpressbee to pickup all the three products together, so obviously he will pickup 3 products, how can only 1 product be missed. The courier executive's name was Mr Prabhakaran ph [protected].

Produvts are not deliver at my location since April 22.. I am not able to place order bcoz of this.

I’ve had enough of waiting for this item since I first placed my order in March

1. I received the item with missing parts
2. I placed a return request the same day
3. The return request was canceled without any reason
4. I contacted the customer care to check why it was canceled, they said that they’d offer to send the missing parts at the earliest
5. After multiple calls, video calls, WhatsApp conversations with customer care, they promised to send the missing parts
6. After much waiting, I received a package with the missing parts, in which some parts were still missing and some parts in non working condition
7. I contacted the customer care again. After multiple calls, video calls, WhatsApp conversations with customer care, they promised to send the missing parts again
8. After waiting for a couple of days, they called back to let us know that the parts were unavailable
9. They promised that a replacement would be done
10. They asked for the pickup of the item, which i refused to do, since we asked for a replacement and would handover the item only once we received the new item
11. We warned of reporting this issue to the consumer Forum, after which we were literally chased and called constantly till we gave up and returned the item. A new item was immediately displayed on my order history
12. Now finally it is may, and my order hasn’t arrived yet.

I’m done waiting for this item now.
This company has had me waiting from March to may, keeping my money on hold for so long with no valid reason

Also this company seems to be selling damaged items and deliberately putting customers in a fix and keeping them waiting for this long, while they keep the money for themselves

I want a compensation for all of this as I’m just fed up of chasing FirstCry.com

It has been really disappointing such kind of incident from firstcry online. I was ordered some item few days back and suppose to delivered by 24th April but I received all items except one baby high chair which paid 3500 rupees and when I check the courier tracking it’s has been reached near to my place more than 3 days now and it’s showing customer not available at delivery or customer not reachable they are updating like this fake comments on the tracking. Today I called delivery guy he saying we cannot cl deliver the item because the package it’s big so we have to go there and collect which really unfair.when we book the item they said home delivery and now they are saying I have to go 20 km for pick the item .pls need your support for this concern.

We ordered a mega diaper pack. The status is showing as delivered. We did not receive the parcel. We checked in our My gate app too. There is no entry in this regard.

AWB:[protected]

I tried to order 2 items on April 8th 2022. My cash got debited but order was in cancelled state. I retried 2 times and my cash got debited 2 more times.
The debited cash not yet refunded.
The order Ids are - 910050WRED4DB74B
910050JVHB05759D
910050EIR3BAA54F
When I checked the app, the refund will take 7-10 business days. Now it took more than that. Please do the needful and refund my money.

Dear Sir / Madam,

The issue that I have experienced was: I had raised a return request for 3 products from the order-7374735MOM9835C3D on 29th march 22 and the items was picked up next day.
I raised complaint seeing that the refund is not credited and the customer service replied me that it will be credited within 2 or 3 days. Its been more than 2 weeks, and I am fed of explaining the same things to customer care whenever I follow up the request.
The pick up status in first cry app is still like the items are not picked up.

It occurred on: 30/03/2022

I need the refund to be credited soon. Even after sharing the pick up executive name and mobile number no action is taken.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I ordered a first cry toddler product # [protected] and got it delivered on April 4th but because it did not fit properly for my kid, i scheduled a return pickup on the same day, its been one week and i keep getting absoulety false assurance and wrong reasons for not picking up my order, first reason given was "pickup attempt failed due to unavoidable courier constraints", what can customer do here? and other reason given is wrong address?, how blatantly they lie, i get the order with same address but for return delivery it becomes a wrong address.

I am also a member of first cry gold clud, am having a horrid time with this, purchase, Also, tried calling their customer care without any help, they only sugar coat things but don't help in resolving the matter.

Need your help in resolving this issue at the earliest

website : www.firstcry.com

I order lot of products from FirstCry and received everything on time but they never pickup the product back when placed return request. they always give one reason, incomplete address. I have called the executive several times a day, filled the address in the link provided and raise complaint with customer care but no response.

Latest pickup message received on 5th April 2022 at 9pm for pickup and at 10pm received another message saying incomplete address. Executive numbers they provide is incorrect as they never pickup the phone.

AWB: [protected].