FirstCry.com Complaints & Reviews

Dear Respected Sir /Madam,

This is to bring to your notice that we have purchased a infant shoe on Sat 18th Jun 2022, while buying we have asked very clearly that if incase baby shoe size was mismatched will you be able to refund/replace with right product . They Agreed if we bring it back within 3 days they will refund/replace, also advised to bring back the bill/Receipt.

Today I went to shop to replace, they...

I ordered babyhug stoller worth Rs 6000 but instead of that they delivered diaper worth rs 600 .i requested for replacement .but first cry refused to deliver the right product ir refund the money....

I have placed an order of 5 items out of which 4 have been delivered. But within the website it shows that all 5 of them have got delivered.
I have raised a complaint twice and both have been rejected.

Order ID: 7525372BJIDF92A4C

Two rejected request numbers: 48206207 and 48076452.

Issue was rejected by an explanation that product has been dispatched from warehouse!

Out...

I have ordered baby walker in firstcry due to some size issue I had requested for return on 17 th of May 2022 till now product was not picked up, so many times raised complaint to customer care but issue was not resolved, all the time the courier executive updating fake reason stating the customer requested for future pick up but the truth is I never requested for future pick up.
I want my money back...

This is a complaint regarding order no 12022636SAR0A3C010 of Babyhug Black Hawk Tricycle with Parental Push Handle & Storage Basket.

A damaged product was received. I ordered the doorstep assembly service also to assemble the cycle.

The product was packed and was not opened. The assembly service guy came and checked the cycle, he also reported that the product was damaged. Please see attached images of the faulty...

I had booked 6 baby products on 4th June, 2022 through www.firstcry.com website with Order No: 987520UFP0F0A724 using my Citibank credit card number ending with 6210. 3 baby products were delivered on 5th June, 2022 whereas, the other 3 baby products has not been delivered. The delivery guy had checked-in to my apartment with my approval for the delivery of the product on 7th June, 2022 but the product has not been delivered and the delivery...

My baby is 5months old she is not comfortable while seating in a forward facing seat as she cant sit this early on that and its convertible option is not secure for baby. Now i want to return the product but they are denying to return. It costs me 6537.38 whereas its original price is 11620. Kindly help me to return the product even i am ready to exchange...

Mark & Mia product on FirstCry @ https://www.firstcry.com/mark-and-mia/mark-and-mia-short-sleeves-embroidered-par...⇄ was ordered.

Order Number : 9055672RQQCEA12DA
Order Placed : Wed, 1st Jun 22, 5:20 PM | 4 Items
Order Status : Shipped
Price: 2959.66/-

Delivered product was different from the one on product page. Return has been refused...

Hi Team,

I have self returned the product and product reached the destination and i have provided the Proof of delivery . They are saying ware house team is still searching for the product from the past 3 months . Every time i am getting the same reply that we are looking in to the issue . Please help me in getting the refund .

Order ID : 920193SNF0324768

Attached is the coversation history...

I have raised a complaint regarding the product of Babyhug 2 in 1 Rock and Roll Stroller Cum Rocker - Grey Pink on the 13th of May on firstcry. Today is the 25th didn't get any update from your side. Your team member Mr.Anand Patel and Himanshu Meheta confirming me that the will mail me and place a replacement against my order.But still, I did not get any email from your side. What are you people doing? It is harassment from your side. You...

This is in continuation to the discussion of your expert Mr.Himanshu Patel today afternoon. Even after your commitment, the pick-up is not successful. This is completely unethical and harassment that one has to undergo.

We buy products for a new baby to gift it to someone on some special occasions and your team has ruined everything for me. It is a humiliation for me and my family and the sole reason is the poor handling of...

They have certain products which are of same day delivery . I have ordered product (Pampers diaper ) on 22.05.2022. first on 22.05.2022 I have received call at around 8.57 pm from spammers (mesho)that the product was refused to be delivered. O said no one has approached me. Then at 9.57pm I got a message from first cry that product was delivered. And now they are giving me stupid reply and daily when I am calling them they are stating that...

I had purchased the bella mama maternity jeggings woth Rs 881.37 from first cry and due to fitting issues returned it along with another 2 products, which was picked up by xpressbee couriers on 12th of april 2022. After the pickup i recieved return picked up message for 2 products but not for the above mentioned product, i waited for 2 days and complaint to the customer care on 14 april 2022. Since then i have been calling the customer care...

Produvts are not deliver at my location since April 22.. I am not able to place order bcoz of this....

I’ve had enough of waiting for this item since I first placed my order in March

1. I received the item with missing parts
2. I placed a return request the same day
3. The return request was canceled without any reason
4. I contacted the customer care to check why it was canceled, they said that they’d offer to send the missing parts at the earliest
5. After multiple calls, video calls, WhatsApp...

It has been really disappointing such kind of incident from firstcry online. I was ordered some item few days back and suppose to delivered by 24th April but I received all items except one baby high chair which paid 3500 rupees and when I check the courier tracking it’s has been reached near to my place more than 3 days now and it’s showing customer not available at delivery or customer not reachable they are updating like this fake...

We ordered a mega diaper pack. The status is showing as delivered. We did not receive the parcel. We checked in our My gate app too. There is no entry in this regard.

AWB:[protected]...

I tried to order 2 items on April 8th 2022. My cash got debited but order was in cancelled state. I retried 2 times and my cash got debited 2 more times.
The debited cash not yet refunded.
The order Ids are - 910050WRED4DB74B
910050JVHB05759D
910050EIR3BAA54F
When I checked the app, the refund will take 7-10 business days. Now it took more than that. Please do the needful and refund my money....

Dear Sir / Madam,

The issue that I have experienced was: I had raised a return request for 3 products from the order-7374735MOM9835C3D on 29th march 22 and the items was picked up next day.
I raised complaint seeing that the refund is not credited and the customer service replied me that it will be credited within 2 or 3 days. Its been more than 2 weeks, and I am fed of explaining the same things to customer care whenever...

I ordered a first cry toddler product # [protected] and got it delivered on April 4th but because it did not fit properly for my kid, i scheduled a return pickup on the same day, its been one week and i keep getting absoulety false assurance and wrong reasons for not picking up my order, first reason given was "pickup attempt failed due to unavoidable courier constraints", what can customer do here? and other reason given is wrong address?,...