FirstCry.com Complaints & Reviews

I have ordered a shampoo protector and a musical walker. First one delivered on time and the Second one was came late and came msg as delivered. The delivery boy not even make a call. But msg came as delivered. I have created a complaint in FirstCry.com app. It is in open state and no more updates. It’s already 6 days over as the complaint registered.

I handover product to the pickup boy after pickup done my refund intitate but when I transfer the refund my bank than firscry team cancel the trancition and said that i give wrong product to the pickup boy now I m filing complain on consumer that i give always right product and how it can be possible if I give wrong product and pickup boy take the product and done the pickup I have all prove that i always give right product.

I have placed an order of Babyhug Cocoon Stroller via Firstcry app & it found to be a smaller in size which is not been fit to my Baby and request for replacement with higher size product. But support is diagreeing to replace/exchange with a comment saying only it can replace with same product whereas in product details it has mentioned of 7 days replacement and no where mentioned in firstcry replacement policies as it only can replaced with same product. Support is very unprofessional and not looking the issue on priority. Also one of support agent has accepted as its not mentioned and noted my feedback to make sure to update in policy.
Also i tried to replace the product with same product as the size mentioned in product details are not matching and they declared it support upto 0 to 36 months whereas my baby is of 50 days and his legs are coming out than how can upto 36 months baby use it.
For both the request, firstcry has cancelled it and making us fool. Complaint has raised multiple times via mail and call but no solution and they are behaving unprofessional.
I understand the replacement policy that's the reason i never asked for refund or return instead looking to replace under provided option but still no support provided.

I have recently ordered 5 products all in the quantity of 2 from first cry . I have 9 out of 10 but have not received 1 tshirt. It was prepaid order . I raised complaint on firstcry through their app and the response which I got is that they have sent correct quantity. The weight which was written on parcel was 0.20 gm and they claim it was containing 2 tshirts but that's not possible. They are not listening and claiming same thing. I am one of the regular customer of firstcry as I have twin babies I always order for 2 quantity of same thing. This is the first time I am facing this issue. Pls do the needful

Placed an order for two products for my newborn. Firstcry marked it as delivered but it was not delivered. I didn't get a call from the delivery personnel either.

I raised an issue in the app. They called me 2 days later and promised that it should be delivered in 48 hrs. But it is still not delivered. And they closed the issue without informing me. I opened another issue. They did the same promise and still didn't deliver and closed the issue. I have no way to reach them as customer support number goes to a robo call which refused to connect me to a person and always says "You already have an issue open". I also sent an email asking them to either deliver or provide refund and didn't get a response till now.

Order details in screenshot.

I have placed an order on First Cry and it was supposed to be delivered on 19th July. Even after repeated calls to the consumer center, a solution is not received. And the biggest culprit in this is Xpress Bees Courier Service, who is not delivering my product. The distance from Source location and destination is hardly 30 minutes to 1 hour maximum and even after 6 whole days they are not delivering the product. Even both the customer care...

This is with reference to the product " Babyhug Muslin Cloth Nappy Set of 12\u00a0Medium - Multicolor Printed" against order number 17322405IRW1FEAE07.

Material is harsh as compared to other products I've used before, it is unused and only touched by my hands, has been picked up by the Executive but there has been a failure of the refund which is Rs 538.

Company States it's a non returnable product which I don't deny the same however in that case they shouldn't have picked up the product at all as I'm at a loss of valuable money now

Request you to look into the matter

I ordered 4 products from FirstCry.com and didn't receive the product, but got the message that product is been delivered.
Please deliver the product or refund my money.

I'm not recieved product
I'm not received any phone calls from delivery partners
But
First cry updated in their app product is delivered
Please resolve my problem
Ecom xpress tracking id [protected]
Order id 19153060AGF6EB7F00
Ordered on 13 july 2022 from first cry app

There was coupon gifted to us, i tried to redeem those coupon through online shopping and also through store, however it shows coupon is invalid.
coupon was amounting 1500, neither customercare nor store people able to redeem those coupon

There was coupon gifted to us, however we are not able to redeem those coupon neither through online nor on store.
tried calling customercare, they were not supportive and arguing on same statement

I have ordered a pampers diaper through Firstcry.com in 15th July'2022 and they supposed to deliver by next day 16th July'2022 and I paid already.
But they have not delivered till 18th July EOB and they have not communicated with proper justification of delaying yet. Day by day the delivery date is increasing to next date in the portal. Disgusting service I ever come across.

I have ordered 4 products from FirstCry.com out of which 2 were delivered, which I received the message 2 products delivery has been done. Other 2 products was saying out for deliver. Then after 6 hrs again I got the message your other 2 products are also delivered Order No. 13145428GIT01427C6 with Shipment AWB Number:[protected] via Xpressbees.
But didn't received those products.
Even I tried reaching the delivery agent, he said you were not available we will deliver it tomorrow.
After which my calls were not answered.

I placed the order for 3 in one high chair from firstcry on 26th june 2022. It was marked as delivered on july 1st but we did not received the order till now.tried registering complaints many times but did not get any proper reply. Neither from xpressbees nor from firstcry. I got the contact number of the firstcry executive, but after sharing the awb number he is not picking up my calls. Sharing the screenshots of the same. First cry is not giving any reasons or solution to this issue so far.Please help to resolve the issue.

I have ordered two Babyhug two handle straw sipper bottle for my baby
Order no 10767479RMM2CDBEF8
Order no 10767479PLI09F1A9C

But unfortunately both are have leak from the cap even in full closed position and i think it's the defect on the design. I have initiated a replacement for both. But since it's a design fault and two bottles are having same fault i don't need this product anymore. There is no use in replacement.So i humbly request you to refund the amount of both.

Thank you

Dr SREEJITH
[protected]

I am a regular customer of first cry. I have ordered some cosmetics for the app with cash on delivery payment mode. My order no is 18581209SVE3B3F951. My 8 products are delivered in 4 different packages and in the last package, which supposed to contain 5 items have only 4. 1 of them was missing. In the bill i recieved it shows 5 items.

We are in continuous follow up with first cry team that our ordered item is not delivered, whereas your delivery person intentionally updated in their portal that the order item is delivered.

Till date no action has been initiated since Saturday i e on 02 July 2022.

Order details: Baby boy cycle with installation services

We have paid the amount of Rs 5411.49

Order I'd is: Confirmation mail for your FirstCry order no 6444893ZFJ17EA441

Please note the delivery boy contact no [protected], who is having my ordered item and don't want to deliver to the customer since Saturday.
Where as he updated in your system that the item is delivered.

Such a wrong business strategy service being adopted by first cry for creating panic situation for customer.

Kindly take up with first cry to return our money.

As i ordered two diapers one is pamper L and other is huggies xl on 21 june, but on 22 june i received only one packet i.e pamper L and other one is missing from the packet. The packet is completely sealed by the company.
Tracking id is also same for both my diapers .
And it shows delivered on my email id but actually it is not.

I order a baby cloth from First Cry.com. They are giving discounts on products (which is the MRP). After that, while payment, they add extra GST (on a discounted price), and the total adds up to almost the MRP.

As GST is already included in MRP, how can one just charge it again just by giving discounts? I hope action will be taken towards this case.
Please find the attached bill for the reference.

Dear Respected Sir /Madam,

This is to bring to your notice that we have purchased a infant shoe on Sat 18th Jun 2022, while buying we have asked very clearly that if incase baby shoe size was mismatched will you be able to refund/replace with right product . They Agreed if we bring it back within 3 days they will refund/replace, also advised to bring back the bill/Receipt.

Today I went to shop to replace, they refused to replace the product, in addition the argument went wrong . he was using all very HARD words on the customer and asking me to go out of store.

He was asking some OTP and i didnt get any, hence he/they said we cant replace please get out of store . once you get the OTP THEN COME TO STORE.

Sir, Please advise is this acceptable behavior?

We want justice and refund. we want to bring this subject to fristcry top management and area/State Sales Vice President .

because of this man behaviour Company reputation is going bad.

I couldn't able to put those hard words in english .

Thx,
Mohan