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N
nzbhat
Oct 11, 2023
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There is an offer of Rs 1500 off on an Infinix Mobile using ICICI Credit card EMI transaction, but when I wrote my card details, it only gives Rs 500 discount. I checked the terms & conditions as well and I'm complying with all those, still not able to get the discount. Please help with this issue as soon as possible!
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    Surya07051996
    from Durgapur, Maharashtra
    Oct 11, 2023
    Feb 27, 2024
    This thread was updated on Feb 27, 2024
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    Why my orders are putting on hold when i am making payment prior to delivery and when calling customer support they are saying the 24 hours stuff that this will be resolved. previously it was cancelled. so not sure that this time it will get confirm. Please help. Flipkart service is now sucking. I am the customer from a very long time, near about 10 years.
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      T
      Oct 11, 2023
      Oct 11, 2023
      This thread was updated on Oct 11, 2023
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      Address: Aviral Finance Pvt Ltd Bhatagaon Chowk, Behind Gas Godam Side Of Ceat Tyar, Raipur (Chhattisgarh) Pincode-492001

      Kindly send bill my order I'd is-OD[protected]
      Because Motorola service centre ask me for this product bill
      Please send invoice bill its argent
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        Subham1509
        from Serampore, West Bengal
        Oct 11, 2023
        Feb 27, 2024
        This thread was updated on Feb 27, 2024
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        I have Ordered Iphone 14plus from flipkart on 7oct 2023 on 9th oct i recieved a notification from Flipkart that my order is out for delivery. But on same date at 10:22 pm I recieved a messege that the order has been rejected at the time of delivery. No wishmaster has contacted me on that date.
        Now the price of that Iphone has increased. I need my order on my previous ordered price.
        Flipkart customer support has been notified about the posted complaint.
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          A
          from Delhi, Delhi
          Oct 11, 2023
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          Maine apne papa ke liye poco f5 phone order Kiya tha Aaj do din ho gaye hai mera order shipped he nhi hua
          Mere papa Australia ja rahe hai to humko phone jaldi chahiye..
          Please aap mujhe warehouse ka address aur contact details de dein
          Hum jakar warehouse se phone ko collect kr lenge...
          Please help me
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            A
            akshay.kajrolakr
            from Delhi, Delhi
            Oct 11, 2023
            Feb 27, 2024
            This thread was updated on Feb 27, 2024
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            Address: Flipkart Internet Pvt Ltd Block B (Begonia), 8th Floor Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru
            Website: www.flipkart.com

            Dear Sir,
            This is to keep you informed that I have purchased a new Acer Laptop, Serial No. UNK3JSI[protected]F70700 in your festive offer "Big Billion Days" with the clear understanding of exchange of my old Asus laptop Serial No. G1N0CV06921801F which was quoted at Rs.5600/- subject to verification from your technician vide tracking id FMPP[protected] of Ekart Logistics which was delivered today, ie 10/10/2023. While inspecting the old laptop, the technician confirmed the functioning of the laptop as per the file attached and which is self explanatory. On going through the message received on the flipkart app, following points are not correct which is as under:
            1. Charger is missing.
            2. Laptop body issues like damaged keys, trackpad, camera, hinges etc. or missing body parts.
            And due to this the anomaly shown in the exchange price in my app and in the technician app is as under:
            Exchange Price - 3350 instead of earlier shown Rs 5600, whereas in technician's app it was shown as Rs. 3900 payable.
            I had no option but to pay Rs 3900 and to accept the consent of the technician enabling me to take the delivery. When we checked with the Customer Care via phone, we found no support in sorting the issue but the customer support representative has advised us to cancel the earlier order and to place a new order. This has disturbed us but had no option and have made the payment of Rs 3900 instead of getting the exchange value of the old laptop of Rs 3350. I lodge my strong complaint against such marketing gimmicks for which I am of the opinion of getting cheated by paying more of Rs 1650 which is the anomaly in my account and the amount shown Rs 3900 payable in technician's app.
            I request you to look into the matter as per the evidence given herein below and to refund me the extra amount paid amounting to Rs. 1650 towards exchange value. I further reiterate this is not good for the company like Flipkart which may damage their marketing image.

            Thanks in anticipation,
            Yours Faithfully,
            Akshay Kajrolkar
            .Order ID - OD[protected]
            Flipkart customer support has been notified about the posted complaint.
            Oct 12, 2023
            Updated by akshay.kajrolakr
            WIth regrets we keep you informed that the solution has not yet arrived and we don't appreciate the marketing gimmicks wherein customer like me gets trapped in it. As a good gesture and looking at the goodwill of your company we will appreciate it if my claim is settled at the earliest.

            Thanks in anticipation,

            Yours Faithfully,

            Akshay Kajrolkar.

            Order ID - OD[protected]
            Oct 17, 2023
            Updated by akshay.kajrolakr
            This is a trail mail to my earlier correspondence in the subject matter, I reiterate that the phone call from you gets automatically disconnected in 4 seconds (attachment no. 21). On the basis of this when I call back there is no support by giving vague replies which is not in support of the solution to be provided in the captioned subject and it is not to my satisfaction. I urge that whatever solution you provide has to be on my email and not by telephonic conversation. Till then the subject matter cannot be treated as closed and it shall be on the sole responsibility on the goodwill of the company.

            Please find attached the call recordings of your customer support team and the call history which states the date and the duration of the calls made and received from your customer support.

            Thanks in anticipation,

            Yours Faithfully,

            Akshay Kajrolkar.

            Order ID - OD[protected]
            Oct 18, 2023
            Updated by akshay.kajrolakr
            Dear Sir,
            REMINDER NO. 5.
            This is in reference to the subject matter with grief profound state that in spite of several reminders the solution to my query is not yet resolved. I request you to give me in writing whether the solution will be given or not or I shall escalate the matter to the consumer forum as well as all the platforms of social media that how a consumer stands cheated by giving false assurances in the case of exchange offers.

            Please find attached the call recording of the call which was received today ie, on[protected] from your customer support team and the call history which states the date and the duration of the calls received from your customer support.

            Kindly treat the matter as most sensitive and on top priority enabling to refund the money of Rs. 1650 and thus giving justice to me.

            Thanks in anticipation,

            Yours Faithfully,

            Akshay Kajrolkar.

            Order ID - OD[protected]
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              M
              mehfuz farooqui
              from Mumbai, Maharashtra
              Oct 10, 2023
              Oct 17, 2023
              This thread was updated on Oct 17, 2023
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              OD[protected]
              OD[protected]
              As per above 2 order I'd, had ordered 2 clovia women bra which trying to return but still no help from Flipkart to get this return since 17 September 2023. No one turned up to take back. My order mob number [protected].
              Please help as it is almost a month now.
              Flipkart customer support has been notified about the posted complaint.
              For one product still there is no refund. Please find attached screenshot of the same. Now customer care is saying can't return n no refund is possible
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                T
                tannus
                Oct 10, 2023
                Feb 27, 2024
                This thread was updated on Feb 27, 2024
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                I have placed a order with flipkart, when it reached my location i was not available so i told delivery person that keep the parcel on reception. He asked me OTP for the product i have given him. But when i reached the hostel parcel was not there, so i have checked the recording then i realised deliver person has not kept the parcel on reception. when i reached the flipkart customer care for account exceutive number they have not provided me with the same neither helped me with the same. If some how i would have got the number i could have talked.
                if needed video of the same i can provide
                Flipkart customer support has been notified about the posted complaint.
                I have also same issue, https://www.consumercomplaints.in/flipkart-b100087/page/2#get-cl3475265, but no response from flipkart, they are protecting there delivery guy without any investigation
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                  Lee sharma
                  from Rewari, Haryana
                  Oct 10, 2023
                  Feb 27, 2024
                  This thread was updated on Feb 27, 2024
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                  Hello sir ! I placed an order of an Apple Watch series 8 cellar with Flipkart ORDER ID is
                  OD[protected] . My friend received the product unknowingly giving the OTP first and then the Curier opened the box .But without the box opened, the Watch was missing . My friend made the video of inboxing . On the spot my friend refused the product and the Curier person took back it with him . I logged a complaint immediately to the Flipkart Customer care . PLEASE REFUND MY MONEY AS SOON AS POSSIBLE !

                  Thank you!
                  Flipkart customer support has been notified about the posted complaint.
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                    A
                    Ap8154
                    Oct 10, 2023
                    Feb 27, 2024
                    This thread was updated on Feb 27, 2024
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                    My product is faluty for that i reached to service centre they asked for invoice but I'm unable get my invoice because account is blocked. If flipkart don't unblock my account with in 1 day then replacement policy may expire and i not be able to replace my faulty product.
                    Flipkart customer support has been notified about the posted complaint.
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                      R
                      RustyTie
                      from Bengaluru, Karnataka
                      Oct 10, 2023
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                      Address: Basaveshwara nagar, Bangalore 560079

                      Have ordered an electronic item on Flipkart, did track it when it shipped but the funny thing was, the item was shipped to a different location far away from where I stay and then back to my locality, but it did show up out for delivery the next day in time, but the delivery guy never called or was i able to contact them, the call would cut off after a single ring and come up as busy every time I called throughout the day.

                      It's showing out for delivery for the second day as well, but the same problem where delivery agent is not reachable and the call cuts after a single ring saying the number is busy.

                      I live alone and it's an open box delivery, i cannot abandon work and stay for the delivery, I just was to call and confirm the time when or if the delivery agent will ever come to deliver the product so I can be home during the time period.
                      Flipkart customer support has been notified about the posted complaint.
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                        Vamsi4248
                        Oct 10, 2023
                        Feb 27, 2024
                        This thread was updated on Feb 27, 2024
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                        Address: 6-6-12 Parimivari street Old Town Opp Ramalayam Tanuku PIn code 534211

                        Hello Everyone, 2023 Big billion days i was ordered Samsung 336 liters Refrigerator booked while delivery time open the item its damaged piece i said delivery agent please replaced item they said OK next day order automatically cancelled my item without any information i called customer care they said if you not accepting item its automatically cancelled sir

                        if I accepted the damaged item after I raise query Samsung service doing repair in only inside machine only not outside repairs like dints & scratches, they are not covering.

                        Open box strategy: filpkart says if item perfect after only otp sharing to delivery agent.

                        if item damages, they not replacing item they easily cancel the item.

                        Now i am trying Buying my best price item price changed now they are saying keep trying sir nothing to do help.

                        Don't hurry in Diwali & Big Billion days sale Due if you buy best discount price if any item damaging they automatically cancel then price Increased.
                        Flipkart customer support has been notified about the posted complaint.
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                          vishnuvinayan
                          from KOZHIKODE, Kerala
                          Oct 10, 2023
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                          Address: SOUTH BEACH ROAD
                          Website: flipkart lite explore plus

                          Hi today I got a offer to buy iPhone pro max just 1592 and I buy this but after i relize this is fake website, his company name vaishali fashion and UPI is is [protected]@yesbank.[protected]@yesbank and UPI reference number[protected] and his bank name yes bank (ref id is[protected]
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                            vishnuvinayan
                            from KOZHIKODE, Kerala
                            Oct 10, 2023
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                            Address: SOUTH BEACH ROAD
                            Website: flipkart lite explore plus

                            Date:[protected]
                            client number not given
                            Hi today I got a offer to buy iPhone 14 pro max just 1592 and I buy this but after i realise this is fake website, his company name vaishali fashion and UPI is is [protected]@yesbank. and UPI reference numberis [protected][protected] and his bank name yes bank
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                              Sagar106
                              Oct 10, 2023
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                              I have placed an order on Big Billion Day Sale i.e. 7th Oct 23 for an iPhone 14. I have already paid. The order was to be delivered the same day but I still haven't received it. It keeps on rotating within one flipkart facility to another. After speaking almost about 10 times now with their customer support on call, I haven't received my order. They seem to have zero knowledge on what's happening. I don't want any cancellation or refund. I want my order to be delivered.
                              Flipkart customer support has been notified about the posted complaint.
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                                saur01200
                                from kalyan, Maharashtra
                                Oct 10, 2023
                                Feb 27, 2024
                                This thread was updated on Feb 27, 2024
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                                I ordered a SAMSUNG REFRIDGERATOR from Flipkart on[protected]. first i paid 23990 through credit card and than again paid same amount to the delivery man. I called to your customer care and asked for the payment details. They said that payment is made through cash on delivery but my bank account has been deducted by the same amount and 23990 has been transferred to your flipkart account, . So i request you to refund my money as soon as possible.
                                Thanking you
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                                  S
                                  Subhamdas88
                                  from Bengaluru, Karnataka
                                  Oct 10, 2023
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                                  1. Order was cancelled without informing me.
                                  2. When I raise an issue ticket, they marked it resolved without resolving it.
                                  3. After calling multiple times to customer care, they are lying that it was cancelled by me.
                                  4. I have Mutiple call record where it can conclude.
                                  Initially they told it cancelled by logistic team, then later they told it
                                  cancelled by me.

                                  Order ID: OD[protected]
                                  Flipkart customer support has been notified about the posted complaint.
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                                    Rambo36
                                    Oct 10, 2023
                                    Feb 27, 2024
                                    This thread was updated on Feb 27, 2024
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                                    I had ordered 4 pairs of curtains from flipkart but i just received one package containing a single curtain on 5th October, that too of different colour and size. All four orders were being shown delivered. I immediately contacted flipkart customer care the same day and was advised to return that single package. After that that package was returned but refund was issued for only one order, not for the other three orders.
                                    I again contacted flipkart customer care and the customer care agent herself cancelled my order and advised me to wait and again return the items as “missing package”. I did as advised, but then I received a message that mu refund request has been rejected.
                                    I again contacted flipkart customer care and was again advised by the agent Mr Asif to return the items as missing and assured that this time it may be done.
                                    So i did accordingly but again the refund request was rejected and this time my account was also blacklisted.
                                    Please look into the matter and issue my refund as i am feeling cheated and disheartened that paying in advance as a prepaid order was my fault.
                                    Please see that i have been a regular flipkart customer and will not be lying for a small amount.
                                    Flipkart customer support has been notified about the posted complaint.
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                                      Pratik0311
                                      Oct 10, 2023
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                                      Hi team I purchased iphone 14 from big billion days on 7th oct after purchasing ticket worth 100. that time it was showing next day delivery iI thought it is fine next later that day on the day of delivery order got out of delivery but ekart partner didn't receive my calls second happened same for whole day their partner are not receiving calls what to do please suggest
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                                        sdrr
                                        Oct 10, 2023
                                        Feb 27, 2024
                                        This thread was updated on Feb 27, 2024
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                                        Address: flipkart
                                        Website: flipkart

                                        I have made two payments from my axis bank master credit card. The amount deducted from the credit card but no order placed. Till now amount is not refunded, The transaction done on 27/09/2023. After repeated call to customer care amount is not refunded.
                                        Flipkart customer support has been notified about the posted complaint.
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