Flipkart Complaints & Reviews

I have order a nokia 3310 mobile handset from flipkart in @ rs - 3165 but i have received damage product, after received damage product i have complain to flipkart for return and replace the product but they reject my request and send a technician at my home the technician also said to return the products but filpkart did not accept my request. So sir i request you to please solve my problem
Thanks

Flipkart is not returning my money. They are cheating me, its been almost 10times the refund for the same products have been failed. I m highly disappointed and shocked, they already have my updated bank details, but not giving my refund. Both the products have been picked up long time back, but i have yet not received my refund. One product was damaged and the other had size issue. I have lost my trust in flipkart since my money is stuck with them.

I order nike retaliation shoe (₹ 3668) from flipkart on 1st of december 2019 but i got 2018 model old shoe for that reason i made replacement for the same and i received this replacement order on 6th of dec with sports brand (Local) shoe. On the same day i created return request for this and asked for refund. But till now i. E 28th of dec this product is neither picked by ekart not i got my refund back. They are continuously canceling my return request by giving different different reason and not helping me out about this.

I ordered a redmi 6 pro phone from flipkart (Details below) and to my dismay, the phone box seal was already broken and the protective sheet on the phone was re-pasted (Had bubbles on it). On turning on the device it directly opened the home screen (The way it does on a phone that's already set-up before). All in all, it's a used device that's been sold to me instead of a new one.

I selected the option of return and replacement...

Hi Sir, Ma'am,

I have ordered a Puma Shoes from Flipkart.com worth Rs. of 1399 on 2nd december2019. Because of quality issue I didn't like the product and cancelled it. The delivery boy has came to my doorstep and has taken back my Puma Shoes next day. On 55h december 2019, I got a message from Flipkart.com saying that "Your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days"

I waited till 19th dcember 2019 but didn't get the message for money refund from my bank account. I called Flipkart.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your Customer Care of your issued bank. Flipkart.com is not going to loot your money. But actually they did. I called to Citibank Customer Care and they said they have not received any refund from Merchant Flipkart.com. They said me to ask the reference number from Flipkart.com, so that they can check in their system.

Again I called to Flipkart.com and asked for the reference number. On that they said that they are not having any reference number since I have done the payment through Net banking not through Credit or Debit card. Instead of that they had given me one Reference No and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the Reference number and the refund which had never ever happened.

I again called to Citibank Customer Care and told that Reference No. which I got from Flipkart.com but Citibank guys were unable to see any details using that number since their system accept only 12 word-digits reference number to fetch any kind of information regarding refund. But Flipkart.com didn't give me any reference number. After that Citibank guys told me to forward the mail which I had received from Flipkart.com and told me to wait for 31st december 2019.

I again called them and this time they were not even bother to resolve my issue. Instead of that every time they are saying that Refund has been done from Flipkart.com. Your bank is lying your money, Kindly contact to your bank.
I didnot ge any sollution from the. How i got my refund.
email id ; [protected]@gmail.com.

I bought Asus 5Z from flipkart using zest moneyt. Due to battery draining and otrher issues I returned that mobileas per the policy. they told refund will be completed by dec 22now dec 27 still they are asking 8 DAYS . bad experience by Flipkart. one msg says refund completed but actually not. mental herassment by flipkart

Hello sir/mam, my order id is OD[protected]. I have ordered On Mon, Dec 23rd '19. But last three days your system message me, 'my order deliver today'. but in last session of day again message me 'that item could not delivered today, we will try again tomorrow'..tomorrow (28th dec, 19) that item very very urgent to me and special to me., but your Flipkart harass me last 3 days'.so I will inform to consumer forum for this type of harassment.

I have ordered a dress on Flipkart on 9th December initially i selected Cash on delivery as my payment mode but after that i got message from flipkart saying that i can still pay using net banking so i tried to make payment using net banking. The amount got deducted from my account but it showed payment failed in flipkart. So i thought there is some issue with my bank. so i registered a complain in my bank. and paid again through COD. after some days my bank confirmed that online payment was successful. so i called in Flipkart customer care on 24th December regarding this issue. First they told me within 72 hours i will get my money back. After that I again called on 26th they said i will get my refund within 9am to 9 pm. Today i again called they are saying the same things but still i haven’t received my money.

Dear Sir, I purchased a LED TV (Kodak) along with 2 year extended warranty but after 1 day post Installation LED TV is not working
For that I logged a compliant on 21 Dec’19 and I got the msg that there would be technical person visit to check LED TV before replacement but till now there is no visit happened till now.
Like this flipkart giving false commitment

I connected 21- Dec-19 and they asked me to wait
I connected 24- Dec-19 and they asked to wait till 7:00Pm same date
I connected again 24-Dec-19 and they asked to wait again
Today again I connected to 25-Dec-19 replacement help but they asked to wait

Kindly let me know for how many days do I need to wait. Is there any responsibly taken by flipkart. Or just selling product who doesn’t take care of their customer.

I really released that I made mistake while purchasing product from flipkart.

Sir, I just want my TV to be replaced.

Its my humble request you…. kindly help

My Orders

ORDER NUMBER OD[protected]

My registered number:-[protected] and alternative number :-[protected]
Registered email id :- [protected]@gmail.com

Recently i was blocked on flipkart gamezone with error "we encourage fair play in line with our terms and conditions". There is an issue with the algorithm used to identify unfair play and anybody's account can get locked if the below procedure is followed:
1) select win a chance to play by referring the game to your contacts in "guess what" game.
2) the above option will take you to whatsapp contacts to select the contact for game referral
3) if you press go back button without referring the game to your contacts, your account will be blocked.

I raised a ticket with flipkart help desk to get the issue resolved but to no response to my disappointments:
1) all flipkart executives will provide the same reason for your account getting blocked (Access of game zone via multiple devices) without investigation of the actual reason.
2) flipkart executives claim not to have authority to unblock the account
3) flipkart executives claim that game zone is completely independent of flipkart

With above responses there is no chance/ hope of any tickets related to gamezone getting resolved but flipkart is taking the complaints and also closing the same without any resolution at their own discretion

My flipkart game zone is showing error. I am unable to play gane. According to my knowledge i did not played an unfair game. This problem arose yesterday since i was playing the game. I am eagerly waiting to know what the problem in flipkart for which i am unable to play game. I am expecting that the problem regarding this will be solved as soon as possible

Hi all for formality.

You guys are dont deserve it literally.

So first thing is that i ordered a shoes from your so called app (I am uninstalling it right away) and i received a size smaller. I ordered it for a wedding but as it didn't fit so i purchased a new shoes from market.

So basically i already invested 10000 rs from my valuable money.

So i want my money back as simple as that.

But thanks to you guys you have a terrible horrible worst irresponsible not helpful at all customer service

Its been 13 days of raising the request but still i didn't get any resolution.

Everytime i talked over chat over the cal you said please wait 24 to 48 hours.

# your 24-48 hours. I want my money back not your freki'n candid responses.

Second thing-

The agents you hired give them some proper training. Then dont know what they are doing.

They dont want to help in real.

Ask them to take the job seriously.

I have talked with 10 people in two days and half of the time agent disconnected the call.

This is how you handle customers. Do you have any policy. I dont think you have. When i ask to transfer the call to a seniour they put me on half an hour hold and then no response.

Dont you have supervisors on the floor or you dont keep record with whom i am talking or how many times i called.

Your. Supervisor himanshu assured me that in 24 hours concerned team will contact me.
But bamm still no response

So your complete customer support is useless and piece of # and worse than that.

So enough from now if i won't receive my my money till morning i will burn your shoes and record a video and i send it to you guys and also. I upload it on the social media.

Also i will make sure nobody will use your useless all among my friends and family.

You have troubled me a lot. Now its your turn.

Its been 20 days to hear for waiting 24 to 48 hours but still no response. This is my last request for compensation otherwise i will go with consumer court for claim your irresponsibility.

Regards

Mohit bulia
[protected]
(Not a happy customer)

On 10 of october at 2.45pm, i convert my payment method from cod to online payment using upi for the amount of rs 49, 990. (Transaction upi id:[protected]
The amount was debited from my account and i have got receipt showing payment is successful from upi (Google pay). But, flipkart is saying that they have not received the amount. I also complained npci for the same.
The grievance number for the complaint is 1681963.
The npci, clearly mentioned that the amount is successfully credited to the merchant account payee vpa:[protected]@ybl.
I also go to my canara bank for the same.
The bank clearly mention that the transaction is successful amount got credited to [protected]@ybl on[protected] ifsc : [protected]@ybl ac no: [protected]. We have raised the charge back on[protected] but same has been rejected by them mean [protected]@ybl on 28/10/2019. Kindly take up with merchant for this reason : goods & services provided order id:pzt[protected]wllm amount was successfully credited to the merchant account.

I am attaching the npci grievance reply
I am attaching the bank reply.
I am also attaching the upi receipt from google pay.
Please help me.

Dear sir/ma'am,
Some listings have been blocked due to fake product suspected, while we have been approved to sell the brand "kamasutra". Flipkart approval request id is 56906914. However, these listings have been blocked and our seller panel has been put on hold. But our account is not live till now. I also made a ticket on flipkart for its solution but we could not find any solution to the problem. I request you kindly solve my query.

Flipkart ticket ids is in[protected].
Flipkart account details :-
Display name : globalvarieties
Resister email id : [protected]@gmail.com
Resister mobile no. [protected]

I'm not able to play flipkart games. It's showing "something went wrong! We encourage fair play in line with our terms and conditions". I dont know what this exactly mean. Because i'm not using multiple ids in same device. I'm using my own single id in my mobile. But i dont know why you people blocked me from playing games.
Please kindly check my account and unblock me.
Hope to hear you soon

My order (Order i’d od[protected] was picked up on 25 th december 2019. However the refund is not yet received. They claim to process instant refund but i have not seen anything remotely close to their claim in my case. I request you to kindly process my refund as my money is stuck for no mistake of mine whatsoever. I will be great full to you for the same. Kindly initiate it asap.

I can't play in game zone in flipkart .i don't know the reason but i guess it is because i used two accounts in my phone but those are valid accounts so i want to know whats the problem with this .and also the prize i won is also removed .if it is not fair to use two accounts in mobile then i can stop that so please activate my account again !thanks in advance

Dear team,
This has got very important to highlight the services and the products getting delivered by flipkart now a day.
Service failure - it was the recent case of 14th dec, when i have placed an order for warmex room heater and on the date of delivery got to know the seller has not shipped the product from its warehouse and seller has got change for the requested product which will take another week of time.
Misleading product delivered – after waiting for the said time period the product got delivered but it’s not the same but another item.
I fails to understand the fact how long these online seller will take a time to correct their way of working (A year, a decade or lifelong) to stop cheating it’s customer as they don’t understand if we stop buying their products then there will be no jobs for them and no buyer going forward.
Requesting you to take some strong preventive action against them as these are never ending actions and all time they get escape with their stereotype excuse.

Best,
Aakash

I have ordered one trufit sleeveless women jacket on 05/12/2019.
Order id OD[protected]. Till 26/12/2019 i could not
received even after many reminders. As per your representative it is the
problem of courior service. So you are requested to send me the 2nd
piece of same item by other courior immediately.

I ordered a PUMA T-shirt which was delivered on 13th December. It didn't meet the specifications and I raised a return request which was approved on 15th December. Wishmaster was to pick it up by 18th December but no one has reached out to me till now. Through Flipkart chat option, customer executive Mr. Navjot updated me that Wishmaster informed that I like the product so would keep it. This was totally incorrect information as he did not call/came for pickup. He assured that the issue is escalated and team would reach to me by 26th.
Another customer executive on chat Mr. Sanjeet informed that the seller has cancelled your return request due to some unforeseen issue. He told me to wait and I can again place the request after 48 hours (which would have been 26th ). Now, it is 26th and I still do not see return tab available on website for the product.
So, today I called customer care and the lady informed me that she can see the wishmaster updated that customer doesn't want to return the product now. She has escalated the issue with the concerned team and someone would reach out to me within 2 days. Basically, the same story with no resolution even after more than 7 days.
I want immediate refund.