Hello, i have ordered one pepe jeans shirt on november 23, it arrived with massive smaller size issue, immediately contacted customer service for the same, they were about to initiate return request that time. But i was travelling somewhere out of town so requested them to initiate the return request once i return back in the town. Now yesterday i have returned but the issue was different, i tried to place the return request myself from my fk app and website but due to some technical issues i was unable to submit the return request on their app and website. Even tried to contact with them over phone, but that time all customer executives were busy so i was getting only callback option on ivr, placed the same but still did not receive any callback, and clock stroke 12, november 24th around 00.15am i got connected with them over chat channel, but the support agent completely refused to take the product back as 30 days policy passed, they didn't understand even what issue i faced exactly. Not satisfied with fk, this is complete example of worst customer support and they try to save their back after providing incorrect products. Immediately do the needful.
Feb 4, 2020
Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint.
Verified Support
Dec 24, 2019
Flipkart Customer Care's response Hi, Thanks for writing in. We're sorry to hear that you're facing issues with your Pepe Jeans Men Dyed Casual White, Blue Shirt. Since the product was delivered to you on 23 Nov 19, it has crossed the seller's 30 days replacement period. Due to this, the seller will not be able to fulfill your return request. Your understanding is appreciated.
Dec 25, 2019
Updated by shreyanshbc With In 30 days replacement period, I contacted and tried placing return from the app and website, but it did nt go through well, that's the issue, kindly resolve my issue
Verified Support
Dec 31, 2019
Flipkart Customer Care's response "Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 28 Dec 19, and this should be reflecting in your source account by 09 Jan 20. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. "
