Flipkart Complaints & Reviews

Address: 500029

Hitachi 1.5 Ton 5 Star Window AC - White (RAW518KUDZ1, Copper Condenser)

Ordered on 2nd December, after 2 weeks of follow ups have not received any assurance of delivery.

Complaint done last week number: IN[protected]

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Address: Kota, Rajasthan, 324005

Website: flipkart.com

Flipkart has blocked my account and i'm not able to access my account as i need to order phone for me from flipkart but thay are not allowing me to access flipkart abd second thing is that i have a bill of 555 rupee to pay flipkart paylater but im not able to pay them n tvey are charging penalty towards me, mean that how can i pay bill without access my account please help me regarding this
Account id - [protected]@gmail.com
Mobile no - [protected]

Feb 6, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi,
We are writing to you about your recent order for the Product Sony SA-D40 80 W Bluetooth Home Theatre
We are sorry to let you know that your return request cannot be fulfilled by the seller as the courier partner has confirmed the delivery of the item to the customer with the product being intact."

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Address: flat no 1&2 Sanjog 2 apts, behind kaka Halwai,Aundh 411007, petrol, Pune, Maharashtra, 411007

I have ordered a shoe from flipkart which was a Nike Renew Rival Blue color product and instead I have recieved a black color fake and used product from flipkart have raised a return request on flipkart itself however it has been 16 days and yet no one is here to resolve the issue, everytime I process a return request, the pickup guy came 2 times and telling that he has not recieved any pickup related email and since he didn't accept the product and the whole process has to be restarted, now i have requested a new return request and yet without even talking to me they mark the issue as resolved

Jan 31, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Flipkart Customer Care's response We will revert on it.

Dec 18, 2019

Updated by Archi Kathuria Flipkart never reverts the customer back it's been 17 days and still they have not picked up the return order, they say give us 3 days and after 3 days the wish master comes and gives excuses that we havent recieved any email regarding this pickup then how the hell he knows that there is a pickup?? Just fooling customers with these kind of strategies.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 20 Dec 19 and this should have been reflecting in your source account by now. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. "

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S

sunil.chauhan36

from Mumbai, Maharashtra

Dec 16, 2019

I have played crazy cannon game multiple times, and some times won also, when it comes to give (redeem) my prize, you guys blocked my account, and changed all the results.
I called them but they are not giving valid reason why they block my account.

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Archi Kathuria

from Bhusawal, Maharashtra

Dec 18, 2019

Flipkart never reverts the customer back it's been 17 days and still they have not picked up the return order, they say give us 3 days and after 3 days the wish master comes and gives excuses that we havent recieved any email regarding this pickup then how the hell he knows that there is a pickup?? Just fooling customers with these kind of strategies.

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Address: Mathura, Uttar Pradesh, 281204

Website: www.flipkart.com

Maine flipkart par[protected] ko flipkart pr order id - od[protected] ka order kiya emi pr joh cancel ho gya phir maine dobara order kiya successful ho gya.. Lekin mera refund pehle joh kata tha abhi tak 13242 reverse nhi huye maine hdfc bank se baat ki woh keh rhe hai ki humari taraf se flipkart ko do baar paise gye hai unhone mujhe mail bhi kr diya or mai isse attached kr rha hun... Pls solv the issue

Card last digit-7663
Mobile no-[protected]
Alternet no - [protected]

Jan 24, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused.
We understand that you have been extra charged Rs.15999. Please get in touch with your bank's customer care using the number mentioned on the back of your card and they will be able to assist you further on this. If they are unable to help, you may raise a dispute with the bank's grievance cell.

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Address: Merces moloca tiswadi goa, 403005

I have ordered Redmi note 8 pro 6gb ram 64gb storage mobile and the payment was made by bhim upi and it has successfully completed the payment but when I go on Flipkart app and click to my order it says "your payment was not confirmed by the bank tell me what is the issue or else I want my refund

Jan 19, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Flipkart Customer Care's response Hi, We’re sorry to let you know that your order OD[protected] for Redmi Note 8 Pro (Shadow Black, 64 GB) on 4 Dec 19 was unsuccessful even though the amount was debited. However, we’d like to let you know that the seller has confirmed that the refund of Rs. 15990 has been completed on 15 Dec 19 and will be reflecting on your account by 26 Dec 19. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the reference number ARN: P1912150405084071207638using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

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Address: Krishna lanka vijayawada ganganamma temple street, Krishna, Andhra Pradesh, 520013

Ordered 2 tommy hilifiger jackets but flip kart not accepting return request selling fake products and blaming customers already they have sent one fake iphone 11 pro and customer complained in consumer court published in tv news channels so please take action ok flipkart my order id od[protected], od[protected] so please do need full...

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Refund not provided and account also locked

Policy does not exist in refund details... Its been around 45 days+ but still there is no response...

Apart from this flipkart coins also are locked... Without any prior info account is blocked and there is no clarification on the criteria for blocking account

Inspite of repeated reminders noone responded. Management also least bothered. Ther ei sno escalation team itself and even if we call customer care its of no use

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Flipkart Customer Care's response Hi, We're sorry to let you know that post verification our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. Your understanding is appreciated.

Dec 16, 2019

Updated by kp_i Where is the policy on blocking the account...U dont even have alert notification stating that the account will be blocked..
How many returns are permitted.Is it on a monthly basis, yearly basis or from the date of account opening...

You have not even sent an alert via SMS or mail on the number of returns..how can u block without information

Dont cheat customers..Its not one way...u are not the customer

Policy should be fair...From years together i am having an account not opened it from last few months for u to calculate the returns...

Apart from these your people had failed to deliver items and had marked it as delivered..So for issuing refund your own customer care people have created 4 products as returned..

So i[censored] count that i still have 4 nos. of returns after which u shd block account..Though u dont know what ur return count shd be for a customer...

I am not able to see my refund details..Provide me that..also Flipkart coins of around 750 was also present...

Provide me all the refund details and the flipkart coin redemption.even i am not interested in having account with u who dont respect customer...

Temporarily u unblock ..I will verify returns and then u can block it

At least have ethics and be professional

Dec 22, 2019

Updated by kp_i Shameless management does not have an answer to the reply..Pathetic...

My Flipkart coins earned are also blocked..such cheap behaviour...

U block account but shameless send messages to SIM of your offers

Verified Support

Dec 31, 2019

Flipkart Customer Care's response Hi,
We are sorry to let you know that our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account and you will not be able to use the supper coins.

Dec 31, 2019

Updated by kp_i Dont u have any shame..are u illiterate or u act like tht...cant u even see...

Where is the policy on blocking the account...U dont even have alert notification stating that the account will be blocked..

How many returns are permitted.Is it on a monthly basis, yearly basis or from the date of account opening...

You have not even sent an alert via SMS or mail on the number of returns..how can u block without information

Dont cheat customers..Its not one way...u are not the customer

Policy should be fair...From years together i am having an account not opened it from last few months for u to calculate the returns...

Apart from these your people had failed to deliver items and had marked it as delivered..So for issuing refund your own customer care people have created 4 products as returned..

So i[censored] count that i still have 4 nos. of returns after which u shd block account..Though u dont know what ur return count shd be for a customer...

I am not able to see my refund details..Provide me that..also Flipkart coins of around 750 was also present...

Provide me all the refund details and the flipkart coin redemption.even i am not interested in having account with u who dont respect customer...

Temporarily u unblock ..I will verify returns and then u can block it

At least have ethics and be professional

Going to a new year u act like a company who are known to cheat ppl

Improve in new year and provide resolution..dont cheat ppl..

Ask ur management to also behave properly..u mint money at the cost of customer...!!!

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Hi,
I want to buy a aislin cat eye sunglasses (Grey). The seller is shoppified india. I made payement through online using upi mode, the payement was successful as money is debited from my account but the order was cancelled. My order id is order id - od[protected]. I am attaching the screenshot of my order and the payment.
Please refund my money.
Thanks

Jan 22, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble you had to go through. As we see that the seller has completed the refund of ₹ 526 on 16 Dec 19. As per standard banking procedures, it will be credited by 26 Dec 19 to your original source account. Your kind understanding is appreciated.

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I have ordered a vu 55 inch and just installed after four days found spots on screen and engg visited and confirm me for replacement but go the message return rejected, this is one of worst service ever and now no one from company to help me out, they have jeevs service centre, they keep worth less guy who does not know about the tv at all, thanks and regards

Jan 31, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 16 Dec 19and this should have been reflecting in your source account by now. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. "

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A

ankurverma2.0

from New Delhi, Delhi

Dec 16, 2019

Company deliver duplicate products and when i ask them, they suggest me to return the product and I returned but again they deliver duplicate.
My registered email & phone in company's website : [protected]@gmail.com & +91 [protected] respectively

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Address: Hyderabad, Andhra Pradesh, 500032

My name is neha soni and i have placed an order for power maxwell button cell on 30th november. The promised order delivery date was 8th december but it was not delivered. After that they told to deliver it by 13th december but again they did the same. Moreover am not able to cancel the order. Whenever i try to cancel the order it shows that the delivery guy is already on the way. Neither flipkart is cancelling the order nor they are providing any refund. Fed up of this.

Feb 3, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi,
We are sorry to let you know that your order for this order ID OD[protected] has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 16 Dec 19 and it should have been reflected by now. Hence, closing the complaint from our end. Your kind understanding is appreciated."

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi,
We are sorry to let you know that your order for this order ID OD[protected] has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 16 Dec 19 and it should have been reflected by now to the PhonePe account. Hence, closing the complaint from our end. Your kind understanding is appreciated."

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Address: Anandpuri, Bb ganj post mit, Muzaffarpur, Bihar, 842003

I have bought Reebok shoe from Flipkart but colour reason i have to return request but seller does not accept my return request and Flipkart I'd also blocked my I'd I am Flipkart plus costumer this is very bad service and behave by Flipkart I am really very upset from Flipkart service.i have also mentally harrasment for Flipkart.

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Address: Ashok Vihar phase 2, New Delhi, India, New Delhi, Delhi, 110052

I ordered nutregogena sunblock cream on 5th december and it was supposed to be delivered on 7th december 2019 but it took more than 10 days and was delivered on 15 december 2019 which is extremely late and when i received the product i found out that the product has already expired and it's expiry date is 16-07-19. Flipkart has listed it as non-returnable product then why are they selling expires product.

Jan 31, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response Hi, We would like to inform you that we tried reaching you on your registered number on 17 Dec 19 at 06:12 PM but we were not able to reach you. We have sent a mail in your registered email Id, if you want us to reopen the case, kindly revert on the same mail.

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Address: D 104,Plesant Residency,Nr.Navyug School,Nr.Narayani School,Naroda,Ahmedabad, 382330

We purchase samsung brand washing machine our order id no. 0d[protected] product 1 st time received when damage and after next 15 days we received replace machine but that machine is damage. So we can't received this product & we allready demand for refund on your customer care number but they are not answer us. So we want to instant refund. Our mail id [protected]@gmail & mobile no. +91 [protected]

Jan 30, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Dec 15, 2019

Updated by Kirit Patel_naroda want to reply fast regarding damage washing machine

Verified Support

Dec 16, 2019

Flipkart Customer Care's response Hi,
We are glad to inform you about your return request of the product has been approved by the seller. We are happy to let you know that the courier service provider will pick up the product from your address by 14 Dec 19 and the refund will be reflected in your source account within 2 Business Days.

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Address: Flipkart India Corporate/Registered Office Address: Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bengaluru 560034, Karnataka, India., 560034

Hello,

I am facing problem with flipkart for the phone i purchased, realme xt (Rs.17, 749/-) as i brought it during recent sale but the device is malfunctioning (Restarting automatically at random time) but the technician gave false update that the issue is resolved. Technician didn't even see the phone or test anything just waited for 15 minutes and said it is not switching off so phone is fine but randomly phone is restarting that he cannot understand. So twice the return/replacement has been rejected. First time they updated that they resolved the issue on call itself. Order no: od[protected]. Kindly help me in this matter.

Feb 6, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Flipkart Customer Care's response Hi, We're sorry to hear that you're facing issues with Realme XT (Pearl White, 128 GB). We'd like to let you know that the technician visit has been arranged and the same should be completed on or before 18 Dec 19. The seller will take action on the return based on the update from the technician.

Dec 23, 2019

Updated by Abhrodeep Chanda Technician haven't properly updated and did not even check the phone thoroughly without any equipment. Totally false update for which the return date is over and now flipkart is suggesting to contact brand.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi, Sorry for the trouble caused.
We're sorry to hear that you're facing issues with your Product.
We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out.
Your kind understanding is appreciated."

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Address: GRAM MAUHARA POST KUSHWAR THANA SEMARIYA, Rewa, Madhya Pradesh, 486445

Hello,
I am vikram pathak. I was purchased samsung 253 l frost free double door 4 star refrigerator on date 14 oct 2019 flipkart throw but same technological problem in refrigerator so i call to customer care than he say to me pl sent your refrigerator first than we replace product so i was sent refrigerator on date 28 nov 2019. But customer care not complete his commitment. He not sent replacement product so i am call again and again but he not sent replacement and finally customer care ask to me we are refund your amount on your account.
I am not satisfied for his process, so pl support me.

Feb 4, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 24 Dec 19 and this should be reflecting in your source account by 01 Jan 20. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. "

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Hi my name is shreyas. My flicart account no [protected]. Mera account flipcart ne block kiya hai. Maine 1st time flipcart se samsung s9 plus handset order kiya and is handset men dead ka issue hai. Handset on nhi ho rha hai. Maine request raise ki thi. To backend team se mujhe mail says ki apki purchased history me return request ki vajah se apka account block kiya gya hai. But maine to 1st time flipcart se handset buy kiya hai.
Pls check and solve my issue.

Feb 3, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response Hi,
We're sorry to let you know that your recent order has been cancelled as our systems have detected that you've been making unfair use of the offers under our Token of apologies policy. This would also mean that you will no longer be able to login to your Flipkart account. We are concerned and would like to understand the issues you are facing in a better way. Please reply to this email and we'll get back to you with an update.

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Address: Mumbai City, Maharashtra, 400069

I want my account to be unblocked and i apologies for my high return frequency, it wont happen again that’s what i can promise you to do and even though i am unable to pay my dues of flipkart pay later so the amount due is on you there’s no such option to pay the amount without logging in the account.
Account phone number [protected]
Account email [protected]@gmail.com

Flipkart customer support has been notified about the posted complaint.

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Address: Devarabeesanahalli, Bellandur Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Rd, Bengaluru, Karnataka 560103, Bangalore, Karnataka, 560103

Website: FLIPKART

I ordered 2 product from flipkart (Shampoo & conditioner) and then due to some issue i have returned the product on 9th dec. At 12pm and then they refunded for only one product, and when i tried to contact flipkart they took 4 days to trace, and now they have mentioned that they have received only one product. And they have not resolved my issue, this company is totally fraud

Feb 2, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 08 Dec 19, and this should have been reflecting in your source account by now. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. "

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I had cancelled few orders frequently in flipkart due to my personal problems after that when i am trying to buy a product, it is showing that cod not available for this pin, but. I had purchased the same product with cod. This is happening with every product that i am trying to buy. What should i do to get the cod option back. Will be happy if the problem is as i love purchasing from flipkart but with out cod option i can't buy anything.
Thanks
Hopefully the problem is solved

Flipkart customer support has been notified about the posted complaint.

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Sir or mam,
I want to change my mobile number in my flipkart account. I have lost my old number and the account is attached with my gmail account [protected]@gmail.com. Kindly help me to change mobile number in my flipkart account. I have to face many problems so please help me to change it. My old number is now allotted to someone and i don't want to ask him for this. For changing mobile number in flipkart account the otp is sent to both mobile number but i didn't get that otp from old number.

Jan 22, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Flipkart Customer Care's response We will revert on it.

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Flipkart Complaints & Reviews

File a complaint to Flipkart

Flipkart reviews & complaints page 1052

ac not delivered

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can't access to flipkart

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wrong shoe delivered

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credit card refund

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redmi note 8 pro 6gb ram 64gb storage

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ordered tommy hilfiger jackets but they are fake products

refund not provided and account also locked

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I made payment in flipkart but order is unsuccessful

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received defective products

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pending order

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my order I'd no 117236600415368000 return not accept by seller

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neutrogena ultra sheer dry-touch sunblock

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washing machine 6.2 top load automatic is damage

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flipkart not replacing defective phone

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samsung 253 l frost free double door 4 star refrigerator

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block my account and cancel my return request

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my account is blocked I want it to be unblocked

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not refunded my money, not resolved my issue

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cod

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changing of mobile number

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