I have ordered for a jbl headphones of 699 rupees on 30th september 2019 it was on cash on delivery payment mode. But on the day of delivery in the flipkart app it showed a pop up "short on cash pay via googlepay or phonepay", so i preferred googlepay mode of payment, flipkart send me a pay request of 699 rupees in my googlepay, on the basis of the flipkart request i paid flipkart 699 rupees through googlepay and my money got deducted and i got an email statement from my bank. On the day of delivery even after the payment, flipkart told me the haven't received my money & they can't deliver my product and the cancelled my order. I asked the refund for the order but the told the payment was not received by flipkart & they can't make the refund, i mailed them all proof including bank statement, payment screenshots even though they told they can't refund my amount. I have valid proof of my successful payment of 699 rupees to flipkart from my bank. Please take necessary actions as soon as possible to get my refund from flipkart as soon as possible
Dec 30, 2019
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Nov 28, 2019
Updated by Asheeya banu K S No refund from flipkart even after the cancelled my order
Verified Support
Nov 29, 2019
Flipkart Customer Care's response We will revert on it.
Order id=OD[protected] Intex 11000 mah power bank
The used item of supply by suppler seller thru flipkart company, Item not working properly quality of worst of product supply, defective device delivered, not as well as new item received .
Regards
Kailash Chandra Bafna
Cell-[protected]
Email-kailashchandra.[protected]@birlacorp.com