Flipkart Complaints & Reviews

Dear Team,

I was highly impressed by the new scheme introduced by flipkart, Paylater option. I ordered a product on 29th of December 2019, which is going to deliver on 6th Jan 2020. Before I received and experienced the product I received the payment due notification, which supposed to pay on 9th Jan 2020. As per Paylater concept, I supposed to pay within 40 days from my ordered date. I reached out customer care regarding this issue. As per they said, dates does not important for Flipkart. If we purchase on last month at any dates, supposed to pay on next month 10th. Which completely not acceptable. There is no 40 days concept. As per Flipkart policy everybody should use paylater concept at 1st of every month only. Then why the system is allowing us to purchase products later on days, which should not allow users to use paylater option.

Need a proper justification on this new concept.

I received a product on 9th december, 2019 but product was damaged and installation team saw the issue while installing the product. From that day there is a infinite loop of complaints as I ask for return and refund. They forward the request and installation team give wrong updates. I was given 16, 21, 26, 31 December and now 2nd and 5th Jan but still issue is not getting resolved and they just forward the request. I have called 20-30 times to discuss the same thing repeatedly. This has resulted in so much frustration and time wastage but still issue is not getting resolved.

Hi i have an Flipkart account i was ordering a headphone it was showing in stock but when i purchase it it get cancelled saying that it's out of stock then why they listed as in stock i tried it some may times ordering the same product my be there is some system error it keeps on v cancelling the orders automatically saying it's out of stock suddenly next day my account got blocked saying that "Your account has been blocked Contact Customer support to fix it" f
After i contacted some mANY TIMEs 3 months keeps on contacting the customer what they say is same dialogue " we have raised the issue higher authority working on that please wait 3days" what the ### they are doing from past 4momths first of all the issue done by the system and now they are creating drama

Mera filipkart account block hai aur bataya ja rha hai ki maine jyada return kiya hai
Mai manta hu ki jyada return kya hai lekin
Jab mera product sahi nahi hai to kya karu
Mujhe nahi pta tha ki account bock kr diya jayega ab esa nahi karuga mai vahi order karuga vo mujhe lena hoga kripya account unblock krane ki kripa kare ples filipkart se mera account unblock kra de dhanyavad
Mob [protected]

After your successful two wrong deliveries for the same order placed on 12/12/2019 and since 23/12/2019 till today, for continuously 6 days, following incidents happened:
1) I received the message for pick up return from ekart logistics.
2) Neither anyone arrives to pick up or i receive any call for pick up for whole day.
3) I received another message from ekart logistics by each evening that pickup rejected due to missing contents.
4) I called delivery agent and he says thay ITS INSTRUCTION BY FLIPKART NOT TO PICK UP WRONG MODEL DELIVERED ABOVR 1500/- and asked me to contact flipkart to drop a customized mail to them for pick up.
5) I called flipkart agent and asked to do the same but same of your bloody ### is happening. You people have some shame ? No business ethics.
THAY SHOULD LEARN FROM AMAZON

I bought a Moto E6s (Polished Graphite, 64 GB) mobile from Flipkart on Dec 24, 2019.

This phone has some following issues:
- Display issue
- Performance issue
- Battery issue

One technician visited my place & he did the troubleshooting but there is no use still the mobile has the same issue.

Now Flipkart is refusing to replace my product.

I ordered Redmi 8 A which was delivered on 25 Dec .I put in a request for replacement because when i used to switch between screens, the screen used to get freezed and i had to lock n unlock the phone again n again to make it work . For around 2 hrs, i was pestered by the customer agent trying to tell me that mobiles r like computers etc etc ...he kept on telling me again n again to follow various steps to change settings ...n to reset the phone .I told him, i have already been reset my phone ...he said u do it again n then again...and later agreed that phone will be replaced .However, he sent a technician from Jeeves on 30 dec..who tried to run the phone in reset mode without sim ...and showed me that screen was working fine and refused for replacement.

The phone comes with 10 days replacement Policy .Why is flipkart refusing it ? This particular handset is not fine . It freezes inbetween . How can a technician judge it in 15 minutes ?

I have around 1.5 - 2 hrs conversation saved on my word file .If required, will share it too. This is causing a lot of mental agony and as if being bullied by the customer care .would request to please replace the handset .

I have put in a replacement request again and have shared the two SMS messages that i received from.flipkart .Please check the language .

Though the flipkart has just called once today, when i wasn't available and couldn't
lift the phone .

Mera nam VIKASH KUMAR hai .Maine flipkart pe shopping Kiya tha, or kuch product order kiye the jo DAMAGE hai.mujhe ye product return karne hai .Lekin FLIPKART ne mera account block kar diya hai jis wajh se Mai apana flipkart accou t access nahi kar pa Raha hu .

Company ke customer support ke taraf se v koi response nahi mil Raha hai

Flipkart email id:[protected]@gmail.com

Hi

I Purchased an Electric Kettle Rs.534 on Nov 30 2019 later I cancelled my order, still I haven't received my Money it's almost 31days.

I used Canara bank credit card. Flipkart People are saying its credit by dec10 2019.but I check with bank personnel but refund is not done.
BANK ARN
74332749335933458721358

Butterfly Rapid Electric Kettle with order ID OD[protected]

Plz look in this

Rajesh v

Look I have ordered PUMA shoes, got on time, I was happy with the product but the shoes was different size so I requested to give me smaller then I ordered. Seller accepted my request.I put it back that shoes as it is in original box with receipt. Later, when I got my exchange and check, I was shocked, Got two pair of local brand shoes with kitchen stuff, I talked with courier delivery guys but he didn’t listen and take the original shoes with him and left local brand shoes at home. I’m really really peaced off. I complained couple of time to seller and flipkart but Haven’t received ant satisfied response. They take some days to resolve this issue but at the end automatically cancel refund request by saying seller policy doesn’t meet the criteria. That’s how they work.Didn’t anticipate from you. I can send you each and every proof of this order.

Order Id-OD[protected]
Return Id-[protected]

i have ordered a bed from flipkart, after a day installation guy from jeeves arrived and outsmarted us to somehow put small accesories into his bag (accesories like plastic legs for support and caps to hide the screws) and even took away the manual with him.

the installation guy said that those accesories wont come with the given bed and we need to buy separetely in the market, where the fact is that such accesories wont be available in the market.

he wanted to sell such accesories to us hiding from the package contents we recieved.

this issue has disturbed my routine life to a great extent, effecting peace and harmony in my home.

as a customer are we supposed to be attentive while someone is installing the product or is the installation guy supposed to show some responsibility to perform work for what he is trusted by customers.???

I request to penalise the installation guy for his breach of trust

I ordered Redmi k20 pro, with exchange offer worth Rs 4950 for my old Redmi note 4.
Now on their site its clearly mentioned that if your phone has any color chipped off or a crack on body or any other cosmetic damage the exchange value will reduce which i am totally fine with.
But they will refuse the exchange if :
1) IMEI doesnt match to what you entered while ordering the phone
2) Phone doesnt turn on
3) Brand/Model is different than what you entered
4) iCloud or MI account should be removed

Now i had a little paint off the side corner but everything else was in mint condition. And i passed all conditions which could have lead to rejection of exchange.
But instead of reducing exchange value the delivery guy outright refused to collect the phone and cancelled my order himself.
When i contacted flipkart customer care they said its the delivery guy's (they also call him wishmaster) wish to accept or reject an exchange phone.
But thats no where mentioned in terms and conditions.
Its like false advertising. I dont know what to do now.
Registered email - [protected]@gmail.com

Not able to return my order from last 5 days some technical problem occurred, and I want to return otherwise the return date will be expired. Plz solve my problem fast I don't want dis product so I can return my product fast I am attaching error picture which occurred

Hi all,

I have placed the order id: od[protected] and seller retailnet, from last week flipkart logistics disturbing to me for product. They did not attempt to deliver to destination and given wrong information. As discussed with customer care flipkart logistics cancelled the product without any information. Customer care said due to escalation product has been cancelled because of once order cancelled then no need for further escalation. You people just playing with me as well as mentally disturbed and harassed to me. These are stupid service not acceptable. You have to delivery this product by hook or crook. You cannot play with customer.

I am waiting for product delivery.

I ordered a noise colorfit smart watch, which was delivered damaged and the charger was missing. When i applied for refund, the first time pich up guy cancelled the refund and told me the request was not proper, so i called flipkart helpline and asked their executive to request for refund, he applied and the second time pickup guy didn't even came to my home, he just called on my number and told that this time also request is not proper, wherein it was their executive who filled my refund process.

I had requested a book ikigai vide order no. Od[protected] on dec 28, 2019, that was to be delivered on dec 30, 2019. I paid rs.325/- for the same through my credit card via my mobile.

I did not receive the book on the said date, but instead, received a message that this delay in delivering is due to unforeseen circumstances.

When i visited 'my orders' section on flipkart to track this order, i found it not even listed there for me to track. I don't know if i have become a victim of fraud.

Please take immediate action on the same.

I have bought redmi 8 that was delivered to me on 15th dec 2019. On very next day i am facing hanging and freezing problem. So, i have submitted replacement request twice (On 24th dec and again on 27th dec 2019) but it got rejected both times after technician visit without providing me complete information and prior notice.

Although it is a new set and got freezed and hanged in technician hands.

On 30th dec 2019, when i talked to customer care against rejection, they did not provide me right update. While on talking on 31st dec i am told that a resolution team will consult you on 2nd jan 2020. When i asked for update notification, they clearly rejected that i will not receive any update regarding this.

I was ordering a realme c2 on flipkart. I filled out everything. Then i chose to pay using phonepe and the bank paytm payment bank. The amount has been deducted from my account but the order was not placed. I have the cyber receipt as well. I send an email to flipkart and got no response. I called at the toll free number and the ivr gave an assurance that i will get a call back. Still no response. What should i do?
I am really frustrated please help me out. I contacted multiple time flipkart customer care service but got no solution till now.
My register mobile no. - [protected]
Address - m/s. Dinesh traders, khutar, dist - singrauli, m. P

Dear Sir/Madam
I had purchased flipkart Smart by electric kettle with order number -OD[protected] by flipkart on dated 18/12/2019 with pre book offer by paying 50 thought payphone and also final payment of rs 465 made on dated 21/12/2019 by pay-phone inspide of in the time for delivery RS 465 collected by your agent/partner because COD 465 printed on my ordered item so my family member pay this amount in cash.
After that I call in customer support number several times but only they for next day no any actul suggestions provide me.

I Ordered this item with this ordered id OD[protected]
and now i could not able to cancel and from the first day i am trying to contact them but i am not able to reach them out and they are now saying you have to take this order.
In their app one error message is generating while cancelling the order or write to us.
and while placing the order i didn't get any such notification.
still its not their.