Flipkart Complaints & Reviews

Flipkart and it's seller (Supercomnet) is the worst seller, they never take care of their customer. The seller is also fraud, they send me some old "syska headphones", in the boat rockerz 255f packet. When i placed replacement they canceled it, then i contacted flipkart customer executive, he assured me the return and said that he will place the refund request himself. It again got canceled, i requested again and again, and they again and again places request then it get cancel by itself, the cycle keeps repeating maybe they wanted my refund policy time validation to go to end (I. E 10 days). The flipkart is not at all helpful, they keep promising to take action. But it has been, a week now, my time, money, work and my mental health is getting effected by knocking their door for help again and again. They are not refunding my money, neither replacing it though they tell me that my product is valid for refund. This site is fraud, they loot your money, keep making false promises. They have lost my trust and my patience has never ever been tested to this level by any site/seller. This is the worst place to shop and i will never recommended anyone to use it. I will also ask my family members and friends to stop using such irresponsible seller online.

I have been ordered for sleepyhead mattress on 24th oct 2019, and it has to be delivered on 8th nov 2019 i. E; promised date by flipkart, i just keep tracking my order every day and i was noticed that tracker was not updated from past 3 days and i was informed same to the flipkart customer but they convinced that due to some technical issue it not updated, but sure it would be delivered on 8th nov 2019, as per promised, but finally 8th nov i got message saying that it was not deliverd today, we would be delivered on next working day and estimate date was given 17th nov 2019, could please let me know why flipkart cheated customer and also why flipkart treating me as a flipkart plus customer,

This was very worst experience from flipkart, from this moment on wards i am stop using flipkart and also suggest my family member and my colleagues don't every purchase anything from flipkart, responce was too bad.
And try to post in social media against flipkat, i don't want suffer any other customer like me.

Thank you for fooling customer :)

This product was not working properly. It's speakers aren't audiable and the mike isn't working. So i want to return the product. Each time is cancelled without any proper resion. Also no call came to me regarding my request and how a customer get the rejected product giving the price so i want to get return the product. Kindly help me because it's the 4th time i wrote. Thanks you

I ordered a mobile from flipkart on 22th oct for my sister's birthday gift her birthday was on 30th oct, but i can't gift to my sister because only cheap delivery service of flipkart. I pay 8999 ₹ for the order using prepaid transactions. The delivery date was 28th oct and today is 10th nov but my order is not delivered. When i call to customer care the give me wrong information. They couldn't give me a fix dateso please give my order or give me money back with intrest in. That means i want 12000 rupes

Sir i have purchased nike shoes. Rs2197 from flipkart by order no.0d[protected]at dated 7oct 19. I received it 12 oct. Same day i returned it back.co. Has provided me the ref i'd utrn nft[protected]gn00039. But amount is not initiated in my account no i. E [protected]. With ifc cod punb0470100. So please sortout my problem. I.co has told me the refund date is from 18 oct to 25 of 19. But not initiated.in my account.

I have ordered an apple watch series 3 worth 23900 rs from flipkart on 27th october and received a chinese 300 rs watch on 31st october in a proper apple watch box.
I informed this immediately to the customer care within 10 minutes, they informed me that i will have to wait for 12 days inorder to complete their ground level investigation. Today on 10th november i received a call from flipkart customer care (Vishal) and informed me that the seller has rejected my return request and flipkart can’t do anything on this issue and disconnected the phone.
I am presently helpless and don’t know where to lodge a compliant further.

I am attaching all the photographs available with me.

I have ordered sleepx memory foam matress from flipkart on 3rd of october during big billion sale, which was supposed to be deliver by 18th of october but today (10 nov) i received a call from ccr and ahe says that they cant deliver my product and i have to reorder the product but now product cost is more than double (I ordered for 9455 and now it retailes at 19600), back then i had the option of amazon since product was available for same price but now after price rise they says i have to recorder the product. This is not acceptable i have paid the full money. I want the product or the difference amount gift card before reorder so that i can reedem it while placing order.

Hi flipkart team,

We have ordered redmi note 7 pro 64 gb on oct 17, till now it is not delivered due to mobile number mistake, later we contacted you and discussed about mobile number update you confirmed like will update the same but there is no progress nearly 12 times we have updated the same to you customer care. Finally today you are saying please cancel and reorder to update correct address (Why you didn't inform the same in first conversation) why you wasted 20 days, the actual problem is we got the mobile in offer now we can't get it with the same price.

Please provide the compensation on this as you are wasted my time.

I have already filed a number of complaints stating the inconvinience and harrasmeny caused to me by flipkart stating that my flipkart account was blocked on 29th of october 2019 giving the reason that of high number of returns detected by the system. First off all if there isnt any fixed number of articles that can be bought from flipkart then how can the conpany decide on the number of articles that the consumer can return? One can surely return with havibg valid reasons and after the seller accepts and the wishmaster does the quality check. So the reason you stated for blocking my account is conpletely baseless.

Anyhow i have a pay later amount due on 10th of November 2019 of ₹1476. I have already filed a complaint against docket no ‭171035 with the National Consumer Forum on 1st of November 2019, to which the flipkart customer care replied “we will revert back”. But no resolution as of now however i am receiving messages and emails to pay the dues on daily basis.

I also personally emailed to the flipkart customer care, called them several times but the only response i have been getting is “your issue has been escalated”.

Resolve my problem within 3days as 10th is the due date o my pay later or else i will be moving to the DISTRICT CONSUMER COURT to file a case against flipkart. And also i wont be paying any fined amount which flipkart does after the due date is over.

Waiting for a reply
Bhargavi Das

I have ordered a gas burner on 23/10/19 on flipkart with order id : od[protected] and it was supposed to be delivered by 30/10/19.
It has not been delivered to me yet even though it is a prepaid order. Each time raise a complaint on their website they give a timeline of 5 working days but no call no acknowledgement no resolution of complaint has been made so far.
They have the worst customer service and their customer care is absolutely useless, everytime i call them for status update they only ask me to wait.
Kindly deliver my product or atleast provide me details of delivery executive.

Hi team,

14 june: ordered
Order id: od[protected]

I unknowingly have ordered with a wrong pincode and i want to change it without cancelling the order. The adress is correct only the pincode is wrong. I dont want to cancel the order as i orderd it following an offer if i cancel it the order is no more available and i wont be able to avail that order. So please do the needful.

Thankyou

I had purchased microwave n00426/bajaj hsn:85165000 from flipkart with invoice no: faabdp[protected]dated[protected].
I paid for extended warranty also, which you pass on to jeeves.
The unit stopped working a few months back and jeeves changed the megatron to make it work. Possibly, the megatron was not properly aligned and caused the metal below the rotating palate to burn all around in a circle. Though the unit is still under extended warranty, yet jeeves have refused to service it. I give the trail mail at the end of my request, which would be self explanatory for your purpose.
Thanking you in advance
Kaushal malhan mobile no [protected]

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Fw: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty
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Consumer care
To:
[protected]@yahoo.com

28 oct at 2:12 pm

Dear sir/madam,

Greetings from bajaj electricals

Thanks for writing us regarding your product

We would request you to kindly register your service request at our call center on number [protected] from 9.00am to 6:00pm.

We wish this will help us to serve you faster.

Assuring you of our attention all times.

Thanks and regards,

Thanks & regards,
Taruna sharma
Customer care

From: chand malhan [mailto:[protected]@yahoo.com]
Sent: thursday, october 24, 2019 5:33 am
To: consumer care
Subject: fw: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty


Dear sir,
My microwave has got its cavity burnt out as shown in the attachment and jeeves is not willing to attend. Any court case will dent your reputation as well
Please help
Kaushal malhan


— forwarded message —
From: kaushal malhan
To: chand malhan
Sent: wednesday, 23 october, 2019, 08:51:58 am ist
Subject: fwd: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty

— forwarded message —
From: extended warranty
Date: tue, 22 oct 2019, 16:25
Subject: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty
To:, escalation helpdesk


Dear customer,

Sorry to inform you that the burnt case is not covered under jeeves extended warranty hence the ticket will be cancelled, kindly contact brand to get it done in chargeable basis.

Kindly refer link for the clear clarification of policy.
https://www.flipkart.com/pages/ew-tnc
https://jeeves.co.in/ewterms
—
Regards,
Extended warranty team
.

Download all attachments as a zip file

9j12ewmbscj[protected]images
. Jpeg

Dear sir,
Kindly look into this and action pls.
I ramesh kumar mondal purchase a lenovo laptop from flipkart on dt 29.09.2019 with order id - od[protected].
Above 1 month neither shiped my order nor refunded me after many time contact with customer care no solution still.
I want to know why not refund me or why not shiped my order after above 1 month...???
Kindly do needfull as soonn as posssible and take a serious action pls.

Regards,
Ramesh kumar mondal

Dear sir/maam,

I have recently bought an iphone 8 from flipkart and the unit came out to be a faulty out of the box, the screen touch isn't working properly all the time.
I raised this issue with flipkart and asked for a replacement however they redirected me to visit nearest service center for device related issue.
I therefore visited apple authorised service center "treasor imagine" and explained the issue. After they perform a diagnosis of the device, they declared that the screen has some intermittent touch issue and i can either send it for a repair or contact flipkart for a replacement.
Therefore i denied for the repair as the device is under 10 day return period i asked them to provide a replacement job sheet and they provided the same and asked me to share it with flipkart in order to get my device replaced.
It's been almost 10 days and i have been continuously contacting flipkart with the replacement job sheet and they everytime came up with different excuses and denying to provide a replacement.
I hereby looking forward for your assistance and to get a proper resolution for this issue.

Sincerely,
Abhijeet das

My bajaj microwave bought through you is under extended warranty by jeeves, but they do not honor the warranty with an excuse that burn outs are not under their purview. The burn out of the metal plate happened because of the wrong replacement of megatron by jeeves a few months back. Please help. I am giving below the exchanged emails with jeeves.
Kaushal malhan mobile [protected]

Consumer care
To:
[protected]@yahoo.com

28 oct at 2:12 pm

Dear sir/madam,

Greetings from bajaj electricals

Thanks for writing us regarding your product

We would request you to kindly register your service request at our call center on number [protected] from 9.00am to 6:00pm.

We wish this will help us to serve you faster.

Assuring you of our attention all times.

Thanks and regards,

Thanks & regards,
Taruna sharma
Customer care

From: chand malhan [mailto:[protected]@yahoo.com]
Sent: thursday, october 24, 2019 5:33 am
To: consumer care
Subject: fw: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty


Dear sir,
My microwave has got its cavity burnt out as shown in the attachment and jeeves is not willing to attend. Any court case will dent your reputation as well
Please help
Kaushal malhan


— forwarded message —
From: kaushal malhan
To: chand malhan
Sent: wednesday, 23 october, 2019, 08:51:58 am ist
Subject: fwd: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty

— forwarded message —
From: extended warranty
Date: tue, 22 oct 2019, 16:25
Subject: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty
To:, escalation helpdesk


Dear customer,

Sorry to inform you that the burnt case is not covered under jeeves extended warranty hence the ticket will be cancelled, kindly contact brand to get it done in chargeable basis.

Kindly refer link for the clear clarification of policy.
https://www.flipkart.com/pages/ew-tnc
https://jeeves.co.in/ewterms
—
Regards,
Extended warranty team

—
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Download all attachments as a zip file

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We had order vu uhd55inch tv and we receive a 55inch hdr for that we complaint before they send executive for uninstallation and after that message cums within 10 days but no result and again i complaint they say 9 they will finally escalate but again on 9 they gave date 12 now.
Complaint number :-[protected]
Register mobile number:- [protected]
Order id:-od[protected].
Email:- dhiraj. [protected]@yahoo.com.
Our requirement is uhd 55inch with cricket mode with no compromise.

I have ordered 2 products august beautiful dream beauty makeup set. And reebok zora flip 1 m's flip flops products on big billion days, schedule deliver 5th oct 2019 and 3rd oct 2019 order id - od[protected] payment done by credit card, but still not received both product,
• for this concern i have raised compliant on 24th oct 2019 in flipkart and flipkart promise to delivery on 28th oct 19 but again could not delivered again extend their delivery schedule to 30th oct 19.
• this concern further escalated on social platform twitter on 28th oct 19 since not delivered from last 1 month post comment on twitter i got call from [protected] he introduce him that he is calling from flipkart as seller.
• but seller used foul language and told that “you will not get any product” nor “get money also”. When i asked him who is on the phone line he told me some foul language. When i asked who is on the line - he said - main tera baap bol raha hun. Kabhi bhi parcel nahi milega.
• request your serious intervene, i am attaching current status of both orders

Purchased BOSCH 8 kg front load washing machine delivered on 30 oct. 2019.No progress regarding installation & Demo till 9 Nov . Contacted bosch customer care but till now not even received call from technician regarding installation.
Previously booked 2 installation requests by Flipkart were not completed within specified time limit . Again book third time by me.
Pathetic service.

मैंने दिनाँक 24/10/2019 को vivo z1pro कीमत 15990/-, ऑर्डर नंबर - od[protected] किया, 31/10/2019 को delever हुआ परंतु मोबाइल dead, कलर sonic blue ना होकर सिर्फ ब्लू तथा चार्जर पॉइंट के बगल में damage था जब मैंने flipkart मे इसका रिटर्न बनाया तो तीनों का अलग अलग ऑप्शन था फिर मैंने damage का रिटर्न बना दिया, जब curiar boy mobile return pickup करने आया तो उन्होने मोबाइल pickup नहीं किया उनका कहना था कि जब मोबाइल on नहीं हो रहा है तो मैं कैसे जानूगा की ये vivo का कोन सा सेट है फिर मुझे रिटर्न cancel करना पड़ा, इसकी शिकायत जब flipkart custamber care को किया तो रिटर्न मे उन्होंने कुछ ऐसा लिख दिया मानो कि वो मोबाइल नहीं बल्कि कुछ और है, इस तरह मेरा रिटर्न सेलर ने 4 बार cancel किया, आज मैंने एक बार फिर रिटर्न बनाया हू different model, different color, dead, and damage इसके अलावा मैंने national counsumer grievance मे शिकायत दर्ज किया हू जिसका camplain no-1728480 है, flipkart बहुत ही धोखाधरि का काम कर रहा है, जब औकात नहीं है समान सही देने का तो क्यूँ duplicate समान बेचते हो, अब यदि मेरा रिटर्न और replacement नहीं हुआ तो मैं सीधे flipkart के managing director पर केस करूंगा, इन्होने मेरा 15990/- का ठगी किया है!

I ordered earphones at my friend's location and received mail for successful order and the order got cancelled after 1-2 days and the reason shown in the app was that the due to high demand and limited stock, the order has been cancelled.
I ordered again because the earphones were still showing available on the app and the same thing happened again.
This happened like 3-4 times and then i raised a concern regarding this on customer call which was not properly answered and i did not get a solution.
Then my id got blocked within 2 days without any prior notice stating the reason that i ordered things that were not intended for personal use. This all happened because they cancelled my order themselves for like 3-4 times and i reordered the item and then they blocked my account. This happened on nov 5, 2019. Since then i am contacting customer support on call and email. I have not been provided with any solution and my emails are not being responded properly. Plus i had over 800 flipkart plus coins in it. What is the point of being loyal to a site. This is what we get as a bonus for being loyal.
I want to get my id unblocked, please provide me a solution.