Flipkart Complaints & Reviews

Hey, divyanshu sharma here, i order peter england trouser on 11 october and i received on 17th october and i received damaged product... At a time i raised return request but seller cancelled it. I raised return request more than 4 times but flipkart seller canceled it and at the end flipkart team blocked my account.
I want to unblock my account. Also i want to access my flipkart account so i can pay my pay later bills and emi's.

Hi team,

I am writing this to report a concern with my previous order with flipkart.

Ordered item: asus rog strix g core i7 9th gen - (16 gb/1 tb hdd/256 gb ssd/windows 10 home/4 gb graphics) g531gt-al041t gaming laptop (15.6 inch, black, 2.4 kg)

Ordered date: sun, sep 29th '19

Due to network and payment issues, my order was getting cancelled and unknowingly it got placed thrice.
1st order - payment was not successful.
2nd order - order processing (Amount got deducted from bank) - od[protected]
3rd order - order successful and product delivered - od[protected]

My regsitered email id: [protected]@gmail.com

For an order that ideally costs 74, 389, i ended up paying 1, 48, 778.
However, i raised the issue with flipkart and thought the refund will be processed soon.

Flipkart asked 21 days to resolve the issue and i waited.

Flipkart opened the issue [incident: in[protected]] and till 29th october, you were giving me update saying "we are trying to resolve this issue".

But now, i see that:
1. You say we are trying to call you but couldn't connect. But i never get a call.
2. When i call, you always say we are looking into it and will get back shortly.
3. When i checked my flipkart account today, you guys completely removed the order od[protected] and the issue related to it.

And today when i called flipkart, the executives talking to me were saying:
1. Order id od[protected] doesn't exist at all. As if i made it up and am demanding a fraudulant refund
2. Since, the order od[protected] isn't reflecting in my application, i asked him to help me out but he talks like your money is gone and we cant help you.
3. I asked him to forward the concern to his higher management, but he says i wont do that.

What kind of customer support is this?
When i reachout to my bank, they say flipkart has claimed the amount and they are not liable for the refund but you guys are acting as if the order was never placed.

I also have the email where flipkart acknowledges the order.

Regards,
Raja srivathsav

On 23rd october my flipkart account was blocked
I was returning 2 saree because there quality was not good but my return request was not accepted and then i requested for return several times but every time my request was not accepted and after 1 day my account was blocked.

I contacted the costumer service several time but no response was given to me.
My incident is in[protected]]
I was to return the saree and refund to be given to me

Undelivered order-od[protected]

Dear sir,

Greetings for the day!

Today after shopping in flipkart for last 4-5yrs. I am realy disappointed in the way my last complaint is dealt with. I order one product with order number - od[protected]. Order was done on 12th oct with a prepaid amount of 673inr. The assured delivery date was 19th oct (Saturday). But nobody came for delivery on 19th. 20th oct i received an sms stating that my order has been successfully delivered. Nobody came for delivery on 20th oct 2019 (Sunday). I called up customer care and complained for the same, but till date no one was able to give me a helpful solution. Everyday my complaint is showing as resolved. I call up everyday and reopen my complaint. Customer care executives (Nearly 30-40 executives) assured me that i would get a refund from seller. Till date i did not receive any refund. I feel like flipkart stole my money. The logistic partner (Ecom express) does not have any details of the delivery agent. They even do not have any consignee sign or name available with them. I am feed up calling flipkart everyday and telling each agent the entire story.

Hope to get a fruitful reply from your end. Otherwise i will have no options but deal legally and penalise flipkart.

Thanks and regards,
Shuvam chowdhury

Tel - [protected]

When paying my flipkart pay later bill on sep 30 2019, rs 2082 got debited from my account and was credited to flipkart website. But the amount has not still reflected in their portal and all my complaints are treated with very badly.
They just raise tickets but never has provided solution till date.
Attaching the tickets raised with flipkart and the message showing amount debited from my bank account.
Please help me.

I had ordered a REALME XT worth 18999/- from Flipkart. I chose to made payment through Phonepe upi . I made a successful payment of 18999/- through Phonepe but even after payment the payment status at Flipkart portal did not update. I called customer care at Flipkart, they informed me that they had not get Payment yet.
Later on, I contacted Phonepe, they informed that payment is successfully done to Merchant.
Payment date : 31 oct 2019
Mobile no. [protected]
Resolution : Refund / payment staus update
Order id ;CU[protected]

I ordered a prestige popular 2 l, 3 l, 5 l pressure combo order id od[protected] on 29-sept-2019 price-1799 from flipkart. It got delivered to me on 7th-oct-2019.

When i open the delivered package. The bottom parts of 3 litre and 5 litre pressure cooker missing. Also cooker vessels, handles were missing. I only got 2 litre pressure cooker and top part of 3l cooker.

I filed a complaint against it to flipkart customer care on 7th-oct-2019. They initiated the return process but no one came for pick up and return got cancelled by them.

I again filed a replacement request with replacement id:
[protected]. But that also got cancelled, no one came for pick up.

I again filed a return request and refund with refund id:
[protected]. But that also got cancelled, no one came for pick up.

I again filled a return request and refund with refund id:
[protected]. But that also got cancelled no one came for pick up.

I again filled a return request and refund with efund id:
[protected]. But that also got cancelled, no one came for pick up.

Now i got a mail regarding my concerns from flipkart saying
"""we’d like to let you know that your return request could not be fulfilled by the seller as their courier partner has confirmed delivery of the item in your order with order id od[protected] with the product being intact."""

I got the product with missing parts, that is useless to me. How can they confirm that it was intact, i am the eye witness of missing part.

Please look into the issue and help me get the refund back of 1799 rupees.

My contact:
Name - navin kumar
Phone - [protected] / [protected]
Flipkart login phone no - [protected]

I cancelled my order in flipkart on oct 3th, 2019. I have not recevied my refund till today (Nov 1st, 2019). I am trying to reach to customer care and they are saying thy donot have any info on this.

When ever we trying to reach customer care they keep on dragging the problem for some businees days after that cancelling the request. This process is continuing but still it is not resolved. So disappointed with flipkart.

I have ordered men watch (Seiko snp036p1 analog watch - for men) costs rs 41650 from flipkart and received it on 3 october. The model i wanted and ordered was totally different from the one i received on 3 october. On the very same day, i placed a return request. But unfortunately, they rejected my request. Then again i filed a return and again they rejected it. Almost 7 times i filed a return request on the flipkart app, but they have not approved it. I want you to take some action against flipkart and ask them to take back their product asap.
I called their customer care support executive many times but they didn't help me in this.
They are selling fake products in the name of some premium brands and making money by selling them on the original price.
My order id is

I have ordered a vu 32 inch television and it was successfully delivered and installed on the promised delivery date. After the installation i found some white patches on the right side of the tv screen, so i requested a replacement the same day.

After that the engineer visited on the very same day and captured some images of the tv where those white patches were shown.
The engineer told me that he will update the status and uninstall process will happen soon.

Today is 1st november and i am still waiting for the uninstall and replacement to happen. I've also called customer care multiple times but didn't find any solution.

I had ordered a bluetooth speaker on 5th october and it is shipped by ecom express. The expected delivery date is 14th october but it delayed due to some reason and then i call the customer care and sayad about it... Again they didn't deliver the parcel and sayad that please wait it will reach to you asli soon as possible... I call them on 30th october and welfare had a conversation and they say don't worry the package will be delivery and ask for the alternetive mobile no. Even i sayad to them that i will pick the order from the ecom express myself they say don't worry it will reach to u... And now yesterday that mysore order is cancelled even they don't call and have any update about the order... I call them today but they say it got returned because the courier is unable to contact so place a fresh order but now its price is very high i don't know how but i want my order returned or at the price it was... I had my worst experience regarding flipkart ever... And i swear i never shop with flipkart... They never solve any issues and never get cooperative... I seen first when i bought my mobile phone and then at my bluetooth speakers... Now the company get enough growth that they don't have any attention towards customers satisfaction and problems only their main mooto is selling their product and making money... Okay no problem... U will never have any loss due to me if i stop to shop but i will do what i want to do... Thank u for ur services and the problems u gave... I have the recording of it...in my phone...

Reg :- complaints against fraud

Sir, i want to tell you that on 22nd october-2019 i ordered welo high quality baby carrier with stro.. for my twins babies and on 24th october after received my courier i got only one instead of two in packet and courier boy took money amount of rs. 798/- for 2 carrier from me. At the time of received packet i did not know that there is only 1 in the packet, which i had already done the complaint but, yet solutions is not done. And i have already returned 1 which i have received through courier and i have already received money amount of rs. 399/- on 1st november-19 against the returned times - refund id:[protected].
Please look into the matter at your level on urgent basis... Send me return the money amount of rs. 399/- against paid 2 items.
—

Sir i have purchased and ordered redmi note 7s on 12 aug 19. Item delivered vide invoice no. Od[protected] dated 15 aug 19. During flipkart given a offer of rs 500/- rupees when u pay with hdfc debit card. I have paid rs. 11999/- by using hdfc debit card. Till now flipkart not refunded rs. 500/- as they shown in during order. Ihave contacted flipkart customer care but there are not able to reply

I bought the mobile handset asus 6z from flipkart and nextday had camera issue with phone from date i have received. I made return request and it was cancelled without customer concern. Nexttime i raised again and then tech has been sent out to check the headset. They didn't do anything to fix the issue. Basically they have been sent to verify the problem. Again return request got rejected. Now third time iam raising it. Bad experience with flipkart. Won't get return replacemnt once you bought it and if its product failure and can't get any support from them
Vijay. Sr
[protected]
[protected]

I have ordered mi television 40' on 2nd oct 2019, it schedule delivery is 15th oct 2019 & till 27th oct 2019 i have awaited but the product is not delivered & i have cancelled the order on 27th oct. Daily i used to call the customer care for product delivery but they are not resolved the issue. Order id: od[protected]. Paid amount rs 15, 558/-
Refund the amount with interest

Recently I was purchased a goods from Flipkart app .when dilivery parcel comes to my home.I saw that it was totally different ordered product come to my home.i did complaint it.they told me after a few days your problem was solved.they takes too much time but their worst service. I have been seen.I suffered from 1 month

Dear sir i have booked a mobile on 21 october 2019 and it was suggested by you to deliver at 25 october, but it is not yet delivered.
I have several times text you on the help centre regarding this
My order id is : 0d[protected].
You have send a message on 31 october that your delivery will be done today.
But in the night i received a message from delivery site that i have postponed the order to next date. I several times tried to call the delivery agent but he did'nt pick up my call. I also text him a message but no reply.
It is high level of negligence and disrespect to customer
The mobile number of delivery agent is : [protected].
I am much disappointed with flipcart and have decide not to do shopping in the future

Order id - od[protected]

Sanjay tiwari

Old rto office

Civil lines,

Banda

Uttar pradesh - 210001

Phone number: [protected]

It arrival date was 22oct19 but not received till.
I am very sorrow what i expect from your service please take attention otherwise i will have to go consumer forum while i contacted four times your customer care but not resolved solution.

I had ordered a product from flipkart a month ago whch was not been shipped even after 20days. Customer service is v poor that they js gave the same reply easch time that product is packed and will be shipped at the earliest. And hv not taken any action. Hence had to cancel the order. And now the refund is not initiated. Now if i contact customer service they are mentioning that the order is shipped and i have cancelled the order by self. But they are not even mentioning when they will refund the amount.

This is first time m facing ds kind of issue in flipcart.

On 31th october 2019, i paid ₹298 to flipkart at 11:17pm through upi via paytm upi. Though the payment was successful and money was deducted from my bank account but on flipkart the payment was not processed. I tried contacting flipkart but they said they had no information about the payment processing. My order id on flipkart is - od[protected]