Flipkart Complaints & Reviews

Placed an order for realme xt mobile phone on 15th oct in flipkart sale and it's still not delivered. Raised many complaints, but yet the phone is not delivered. Flipkart is unable to provide updates on my order. The only suggestion i get is to cancel and reorder, but the phone is always out of stock and i will need to pay more if reordered as i ordered at discounted price. I can share the order details to concerned team if needed

Hello team,

I ordered a piegeon ultra glass stove worth 1798 inr in big billion days from flipkart (Order id: [protected]).

It was ordered on 4th oct and it was supposed to get delivered on 19th oct which is already a little late for delivery. However, i never received a call from ecom express (Delivery partner of flipkart). I called customer service multiple times but they only have me false promises and asked for 24 hours or 48 hours of time for delivery.

I raised an escalation complaint with flipkart (Compalint#[protected] with a representative named akshay and escalation engineer named reshma.

It has been 12 more days since the expected date of delivery and now for past 2 days, i have been getting suggestions to cancel the delivery.

Why would i do it. It is a prepaid delivery and instead of compensating for the delay i have been asked to cancel it.

I have ordered redmi k20 pro on october 3rd, 2019. And the order id for my product is : od[protected]
I have received wrong product (Realme c2) inside of flipkart box which belongs to someone else.
Inside of flipkart box i got realme c2 product and a receipt which belongs to sushma kumari and hase the order id : od[protected]

I have been trying to get help from flipkart customer support but no result till now.
I am attaching ll the required images which proves that i have received a wrong product.

I am also attaching all the conversation between me and flipkart via emails.

Please help me to get my product back.

I have ordered rare black turmeric on 26.10.2019 from flipkart for rs. 249/- (Order no. Od[protected] but received today on 31.10.2019 some other spoiled item with very bad smell. Flipkart says no return policy exists for the item. Then they should at least replace the item with what i ordered. But no response from customer services too... This is a real incident of cheating

Dear madam/sir,
I purchased a phone red-mi note 7 pro from your website 13th october 2019.
And delivery date was between 16 to 17th october 2019 but it does not deliver to me yet. I am giving you warning please resolved my issue within 3 days other wise i will go consumer court against your company.

I have tried reaching your service-staff for the past two weeks with no response. I am not satisfied with the repairs undertaken. All are given false commitment and just say wait for 2 days

This is ridiculous i am not happy with your service

It is my last and humble request please deliver my product within 3 days other wise i will file a complaint against you.

Dear sir,
Suddenly my account has been blocked by you because i am purchasing from flipkart and i have 1400 coins so you dont want anyone redeem it then why you are advertising for plus membership # offer. I will file complaint against flipkart to making people fool and for fraud marketing and cheating with customers and now also purchasing some item orders are going to cancle.
I am not a new customer i m using your app last many years but now a days there are so many issue i have faced and your customer care is burst n dont have any knowledge how to resolve client issue. Now we understand flipkart is also going to shutdown and planing to cheat customers on big level. I will share my experience on all social platform for doing black marketing and fraud and fake advertising.

Thanks
Praveen kumar

I ordered the phone in exchange plan from flipkart, this is my order od[protected], when delivery boy came to me to deliver he rejected my phone, as per terms and condition of their exchange they can not reject my phone, well working. If screen cracked they will reduce the value of my phone, but delivery boy was illiterate, he did not read the t&c of their exchange policy, when i raised the complain to customer care they just td me to send picture of my old phone what j sent but no regulations, even i tried to talk higher authority of that company but waiting almost 1 hour manager did not talk to me, i am sick of all this, please punish these people

Hi,

Order id od[protected]
Return id[protected] (Replaced mobile)

From flipkart purchased mobile phone (Asus zenfone max pro m1) with that complete mobile protection plan for 1 year.

I received my mobile on 22th october 2018 but i was given protection plan which is expiring by 19th october 2019.

Plan number: jppoffk654082.

On 19th october 2019 my phone fell down and my display got damaged and earphone jack also not functioning. Immediately i checked flipkart app for details and i tapped the claim button. Blank screen appeared then i tried to contact flipkart customer care but line was busy. Then i checked my email and found my policy details.

Luckily my policy was alive, immediately i called the given toll-free[protected]. But line was busy and no response, after repeated trying then i found email id of jeeves escalation ([protected]@jevees.co.in) for the terms and condition document. There is no response for my mails.

Then i searched website jeeves.co.in, there they have mentioned different email id ([protected]@jeeves.co.in).

But i got the reply on 20th october 2019 from sujetha ([protected]@jeeves.co.in).in that they asked me forward my mail to another email id [protected]@jeeves.co.in. Then i mailed [protected]@jeeves.co.in, they replied me on 21st saying my policy expired. I was given new toll free number for clarification [protected].

Then i managed to call [protected], they replied me same and explained complete issue, they told that their higer authority will call me in 48 hours. No response from them after. I mailed [protected]@jevees.co.in and [protected]@flipkart.com.

No response from jeeves email, it's really hard to connect toll-free. But i managed to connect and explained my problem, then the support person was acting like audio problem he asked me to cut the call and call again. I asked him, how you are talking to me now? Then he continued to listen to issue but he told that his senior manager will call in 24 hours time. I told jeeves protect team is using same words and no one is calling back as you told. I just asked him contact details for escalation, he didn't provided any details instead he told me that he is connecting me to his senior agent. I was put on hold for 2 hours and call got automatically disconnected.

Flipkart person contacted after 10 days of my email and told that they will call back within 2 days. Flipkart person called today (31st october 2019) anf told "flipkart is a markey place". They mean that they are not responsible for protection plan but they advertise as "flipkart complete mobile protection plan".

I asked why you are putting logo of flipkart in protection plan? Then she responded by asking the problem. She asked me about status of jeeves on regarding the issue, i told it's very hard to reach them. She told me to try again and again, she will also get in touch with them and reply me by tomorrow.

I lost my faith with flipkart. It's clear they're cheating people in the name of complete protection plan.

If they are straight forward they wouldn't put flipkart protect in protection plan related details. If they are genuine then would have provided working email address and toll-free number. Customer's paying money and have to struggle to register a claim. Think how long it will take to process a claim!

Painful purchase!

People please beware of doing online purchase.

Flipkart is irresponsible by calling it an market place. They are integrating worst business entities with them and cheating customer's with the brand flipkart. Their products and promises are deceiving innocent people, advertising is to cheat us!

Not happy with cheatingkart (Flipkart/walmart)

On 29th october 2019, i paid ₹314 to flipkart at 8:38pm through upi via google pay. Though the payment was successful and money was deducted from my bank account but on flipkart the payment was not processed. I tried contacting flipkart but they said they had no information about the payment processing. My order id on flipkart is - od[protected]

I purchased mi led tv from flipkart which was delivered a day late.
Then the installation and demo was scheduled after 4 day but no one came...
And when i called customer care they every time asked it will be done on scheduled day and time but it didnt happened...
Then they rescheduled it for 2 day later but since i was not available on that day i previously asked them to postponed it for next day and they said its rescheduled according to me...
But on that day when i again enquired about it they said it is again rescheduled for 2 days later...
Now i am totally frustrated...
Again there is no guarantee that the installation will be done on the rescheduled day...
What should i do now???
Vinay sonwane
[protected]

Hello management,
I have ordered the asus 6z on oct 21, order id: od[protected] – which had delivered to me on oct 23, would like to inform you that i have received refurnished product from your end, there is no asus brand seal on the asus 6z mobile box, the box was only covered by flipkart packaging, please check attached image

Now i have checked and found more problems on this devise, mentioned below :-

1. There is no 3d curved glass backplate (Gorilla glass 3) protection on this devise
2. 48 mega pixel camera not captured proper picture.

Please find the attached file for your reference, which are mentioned on flipkart website.


Request you to please refund/replaced with the new original product.

Against my booking - tracking id fmpc[protected], flipkart was not able to deliver the parcel as assured to me, everyday the new courier guy calls and assures with a new date and time and finally the order was cancelled by flipkart. When enquired at the courier pick up point the executive says he has forgotten the parcel in office, and finally after one week of this drama, cancellation message came couldn't deliver after multiple attempts.
Reported the same to customer care number, as per them its logistics problems and there are no complaints taken.

Looks like flipkart has no control on the logistics and delivery partners. Customer experience from a brand like flipkart is not expected in this level.

Ridiculously bad customer service with no delivery commitment. I have placed an order for a semi automatic washing machine on 29th september 2019 and order id - 0d[protected] and still now the order delivery is in a kind of limbo. There is no communication details for the courier guy who is going to deliver and on top of that the delivery personnel never called for once. To further our agony, we are getting automated calls from the delivery partner about not being able to deliver and the option to try delivering again. I dont know what kind of professionalism is this as flipkart failed on delivering their promise for last 1 month.

My order id - od[protected] has not been delivered till date. However date of delivery was 15/10/2019. Tracking id showing "out for delivery" since long but not delivered physically nor communicated by flipkart/courier. It is very regretted that in spite of making full payment before delivery the product has not been delivered till date which attract legal provisions for consumers.

Several times i have contacted through customer care but till date the issue not resolved. Customer care is repeatedly assuring that today your product will reach you at your home but the result is still the same. Please refer insident id-in[protected].

We know only the flipkart not to the courier/ seller. Hence, flipkart has the responsibility to track the same and to take appropriate necessary action to resolve the issue.
Please take necessary action to deliver the item immediately side by side take appropriate action against seller/courier.

I had received a faulty headset from flipkart i had raised request to replace it 3 times but flipkart is rejecting my request and when called cc they are not ready to attend my complaint... I need to get my haedset replaced immediately for which i had paid rs 999...

30/10/2019 ko online mobile book kiya, website-flipkart. Best/samsung_s10. Html, par lekin paisa pay ho gya lekin confirme message nahi aaya, sels-flashtech retail, oid[protected]@sandeep mobile, payment[protected]@paytm, rs.4999, pliz is samsya ka hal kare pliz maine paisa paid kiya aur pasa paid hua sandeep mobile ke upar pliz is samsya ka hal likale,

I ordered asus rog 2 phone via flipkart on october 12th. The order was supposed to be processed and shipped on 22nd of october. I did wait till 22nd for the status to be updated. But there was no status update on delivery or shipping. The seller is truenet commerce. From 22nd till date i've been calling flipkart customer care daily and trying to get the status of the phone. Everyday, the same answer repeated by the customer support team - "please wait for 24 hours for the status update".

I have been waiting still. There is no update on the product. I have paid the money for the phone upfront too.

I am worried if they are doing something regarding this.

On 14 th october i had purchased mi headphone of 399 and redmi note 7s phone of 8099. But for some reason i had cancelled mi headphone on 14 th october and on 16 th october i had cancelled redmi note 7s phone. They said they have initiated my headphone amount of 399 on 14th oct and on 16th oct they initiated my 8099 amount of redmi note 7s phone. I did get refund of 399 of headphone but i did not get refund of 8099 of note 7s phone. Flipkart say again and again that the refund is complete from their seller side, there is problem with your bank. And they give me 9 digit reference id which of no use. Two times i visited bank, they said they cannot check anything from that reference id, if flipkart has refunded your amount it must reflect in your account, but it is not, so go and ask flipkart they only have to check. Even sbi customer care is saying same thing. But when i said this to flipkart they say go to bank again and raise dispute. So that they get free and our problem will never solve. Because it takes lot of time in dispute

I have ordered shoes on 14th oct'19 which was suppose to be deliver on 19th oct'19 but i'm still not received my shoes on 31st oct'19. I have called flipkart several time but every time agent and supervisor telling me to wait 24-48 hours this is very frustrating and dissatisfaction from flipkart service. I'm using flipkart since so long and ordered so many products but never had such situation.

I want to escalate my issue to some sr manager or director but there no such escalation matrix.

Hi,

We have booked a in flipkart on 04-oct-2019 and committed deliver was 15-oct-2019 but delivered on 18-oct-2019.

We have requested customer care many times about that and they agreed to complete with in 48 hours but never happens and same thing was repeated till 31-oct-2019.

When we call to them they have been telling same stories to complete the installation.

This is really a bad experience with flipkart.

Now the emi time has been started and tv was not yet installed.
This is really a worst process by flipkart.

Please help to resolve the issue.