Flipkart Complaints & Reviews

I have placed an order dated 26th october 19 for the carmate leatherite 7d mat for maruti suzuki swift dzire worth of cost 4501 inr. It was assured to me that the delivery date was 4th of november 19.

I was expecting the delivery for the same date. But suddenly the order was cancelled from seller side for which flipkart has informed that they are not responsible for such cases.

I understand that in an online shopping while placing an order flipkart team is following a supply chain management system which intimates the end customer of the correct date of packing, dispatch, courier pickup, in transit and final delivery date. If this is the case then flipkart team is responsible for the delivery cancellation and they shall be responsible for giving me the improper information of delivery.

It is a clear case of cheating 420 where they have promised to deliver the item and have not done so. They have kept the amount of 4501/- for about 7 days with them and returning the same with a reason of cancellation at their own decision. It is a loss of interest amount for a week for the end customer.

Being an end customer and amount payee for the item, i was not at all informed about reason for the cancellation. Flipkart is using the money of the end customers and retaining the same for some time and returning the amount back. I request to kindly review the above case for possible justice.

Regards,
Ranganath

Hello respected sir/ madam,
We have ordered 2 aurelia kurta & 1 w brand kurta on 20th oct.
As per their schedule it supposed to reach us by 22nd oct.

After the long follow ups on 28th we came to know that item was delivered to some unknown person with the fake signature. We surprised how these people can deliver to unknown people without our knowledge... Even no calls from the team???
The complaint for the same was done on 28th to flipkart team, till today we wrote a mail - 6 times, called more than 13 times. But the team still not responding/replying. Many times they are disconnecting the call as they cannot answer our questions. It shows flipkart is cheating to customers.

They can easily track with delivery guy mobile no in one day & ask for where is dispatched, but taking more than week time we are doubting on flipkart that they 100% cheating to the customer.

Pls note: the amount was already paid for all the items.

The order details:
Order id: od[protected] items
Value: inr 1, 100/

We need your honest help here.
Kindly help us.

Thank you...
Regards.
Suchith (On behalf of sushma - my wife)

(Ordered in the name of sushma)

I ordered during dasara. At first, they said it will take longer to delivery as their are many orders. Later, one day after so 20+ days i received a msg that delivery failed and asked to call the delivery agent and provided a number. When i called that delivery agent denied having order under my name and area. Later, i received same order failed msgs without any calls from them. So, i requested pickup from office near my area. The next day i received a msg that they cancelled my order. I approached their customer service, that person didn't give proper answer.

My flipkart account has been blocked 20 days back from then i'm contacting their customer service but they haven't unblocked my account. They said the reason that you made many returns so we blocked your account. They've to warn me before blocking then i'll be aware of it but they had blocked my account without any intimation
I'm a loyal flipkart plus member and using the same account from past 3 years
So please do the justice for me

Return zebronics spekaer around 25-oct but flipkart didnt accept return and blocked my account, saying unusual high number of retuns.

Total number of item recieved from aug -83 out of which return 13.

Out of 13 item returned 10 item was parker vector pen whose body color should be blue but recieved different color and design as shown in pic and every time seller send the wrong.

How it is unusual and high.

1. I have ordered one television set from flipkart against order id no.[protected] on dt.[protected]
2. I got damaged television set on dt. 06-10-19 when i placed return request they have accepted as replacement of television.
3. Till date on 02-11-19 i didn't get replacement.
4. Because of diwali festival & i need new television set as early as possible i bought new television set.
5. Now when i ask flipkart to collect the damaged product & refund my amount they harassing me & denied for refund.
6. I continuously convincing flipkart that i have already bought new television set because of so much delay by flipkart. They are just denying for refund my amount & forcing me to take delivery of the product which they have not forwarded till date (More than 1 month completed).

Kindly help me. I am also attaching damaged product pictures which has been taken by flipkart technician.

I have booked an ac from flipkart via order id - od[protected] on 28th of november, 2019 and paid the entire amount of 26499 and the expected date of delivery was on 13th of october, 2019, now it is almost a month and the product is yet not delivered and every time i call them they give dates on dates and does not have a clear cut idea about the exact date of delivery. It now seems that they are doing it intentionally and they are in a state of running a fraudulent activities. There might be few other buyers who are facing the same issues. I have invested my hard earned money in that ac and the product is yet not delivered, i have been facing a lot of harassment because of this. Had i have invested the money somewhere else i would have earned an interest on it. Requesting you to help me regarding this issue.

Recently i have changed my mobile number to another number and so wanted to change it from flipkart to the new one but it requires otp from old number as well in flipkart but i have not the number so it unlikely impossible to get the otp from that number so i can't enter the otp from old number and that's why i am not able to update the number in flipkart. It is requested to the flipkart please provide assistance with this regard as soon as possible.
Old number is : [[protected]]

I am unable to login into my account whenever i try to login a message appears your email id has been blocked please contact customer care. They has not even delivered my parcel and for one i was asking for return which was not in good quality there is a stain on heels but seller refuse by saying the quality was intact on the time of packaging but it is not instead of solving my issues they blocked my account they dont have management skill.. Some times i got different items and sometimes they picked up different item on behalf of something else without even checking and sometimes my items doesn't delivered to me got missed on the way and when i ask for solutions what they do is blocked your account.. Never expected this from you guys

I ordered 72 register but 67 were delivered. I raised concerns and foolish people picked 67 register from my house and delivered 18. It's almost 15 days and i have been harassed by flipkart. Now understand that 54 piece has not been delivered. Everytime i talk to them i have to explain the issue and these fools don't have any idea what to do.
Absolutely rubbish company

Everytime i try to order something on flipkart, it shows that the item is "currently out of stock for my location". I checked few of the items and it shows the same error whenever i was trying to place order for those items. It happened every time. It's really very frustrating!

It's preventing me from using the app also.
Can this problem really be solved? Otherwise i have to uninstall the app.

Dear sir/madam,
I am order placed by online through flipkart but still not product deliverd but commitment date 31/10/19 and i am asking complaint but they are getting date 6 th november without my opinion this is not acceptable because of totally irresponsibile and westgate my of time. My product name lenovo note 6 mobile phone online order date 25/10/19 and delivery date 31/10/19 but as on date not delivered product and also not get correct information please take corrective action such cases not happen in future in other people.

I ordered the phone (Oppo f11 pro on 3rd october 2019) in exchange plan from flipkart. When delivery boy came to me to deliver he rejected my phone, as per terms and condition of their exchange they can not reject my phone,
Well working. If screen cracked they will reduce the value of my phone, but delivery boy was illiterate, he did not read the t & c of their exchange
Policy, when i raised the complain to customer care they just told me to send picture of my old phone what was sent but no action taken by flipkart team and my order got cancelled.

After that they called me to order new phone as if order cancelled, nothing is possible.

After assurance of flipkart team, i ordered new phone (Real m x) with same exchange policy but again same incidence repeated. Flipkart delivery boy again denied to take exchange while as per their exchange policy they can not reject if i am ready to pay delta amount. I also called to their flipkart support team and they are not supportive and talking like robot.

They engaged me for whole month and also wasted my money and time both as i paid in advance. I request you to take serious action and ask him to follow the process and policies mentioned on website.

Ordered fan on it nd october, 10 days delayed for delivered, after that also wrong product received, asked for replacement, then accepted to replace after 16 days means on 1 nov 2019, today is nov 1st, still product not delivered, called customer care so many times and they are giving worst responses, i lost my money and product also. Fraudulent behaviour from flipkart.

My order i'd is od[protected].
I had ordered whirlpool washing machine on 21st oct 2019. The ordered got delivered on 31st oct 2019 but my delivery is open box and also used. I tried so many times to get help from fipcart but instead of my request is cancel. And talk with guys and they ask daily we are working,
Filpcart worst service and fake promises

Sir,
I have received two parcels that i didn't order in flipkart. And that delivery man using some bad words he has given the parcels to my kid and got rs.641. When i came to know about that i immediately complaint in flipkart customer care. Still now i didn't have any response. So i am again giving attention to the same as complaint. Immediately give a remedy for this complaint.

I have ordered adrenex badminton racket R501 and I have received R401 racket
So i have send refund request to flipkart on the same day and i wanted my full money back as it is the seller fault that they had delivered wrong product

Dear sir/madam

I order vivo z1x mobile (Order no - od[protected] on 23rd october in flipkart website, they promised delivery date on 26th october, again they postponed to november 1st, but not received my product yet, worst customer care service, spoke with them more 8 to 10times, always giving me # reasons,
Same day order one more product samsung a50s mobile (Order no - od[protected] on 23rd october they promised delivery date on 26th october again they postponed to november 2nd, i already made payment for both the devices, it’s more 9days now product not received, i request please provide me justice.

Thanks
Prashanth
[protected]/[protected]

Hey, divyanshu sharma here, i order peter england trouser on 11 october and i received on 17th october and i received damaged product... At a time i raised return request but seller cancelled it. I raised return request more than 4 times but flipkart seller canceled it and at the end flipkart team blocked my account.
I want to unblock my account. Also i want to access my flipkart account so i can pay my pay later bills and emi's.

Hi team,

I am writing this to report a concern with my previous order with flipkart.

Ordered item: asus rog strix g core i7 9th gen - (16 gb/1 tb hdd/256 gb ssd/windows 10 home/4 gb graphics) g531gt-al041t gaming laptop (15.6 inch, black, 2.4 kg)

Ordered date: sun, sep 29th '19

Due to network and payment issues, my order was getting cancelled and unknowingly it got placed thrice.
1st order - payment was not successful.
2nd order - order processing (Amount got deducted from bank) - od[protected]
3rd order - order successful and product delivered - od[protected]

My regsitered email id: [protected]@gmail.com

For an order that ideally costs 74, 389, i ended up paying 1, 48, 778.
However, i raised the issue with flipkart and thought the refund will be processed soon.

Flipkart asked 21 days to resolve the issue and i waited.

Flipkart opened the issue [incident: in[protected]] and till 29th october, you were giving me update saying "we are trying to resolve this issue".

But now, i see that:
1. You say we are trying to call you but couldn't connect. But i never get a call.
2. When i call, you always say we are looking into it and will get back shortly.
3. When i checked my flipkart account today, you guys completely removed the order od[protected] and the issue related to it.

And today when i called flipkart, the executives talking to me were saying:
1. Order id od[protected] doesn't exist at all. As if i made it up and am demanding a fraudulant refund
2. Since, the order od[protected] isn't reflecting in my application, i asked him to help me out but he talks like your money is gone and we cant help you.
3. I asked him to forward the concern to his higher management, but he says i wont do that.

What kind of customer support is this?
When i reachout to my bank, they say flipkart has claimed the amount and they are not liable for the refund but you guys are acting as if the order was never placed.

I also have the email where flipkart acknowledges the order.

Regards,
Raja srivathsav