Flipkart Complaints & Reviews

On 13.10.2019 i ordered systemandautomation suction cup dent remover with order id. Od[protected] of rs. 385/- including shipping charge. On 19.10.2019 product was delivered with wrong product. It was mg5 hair wax of rs. 125/- the seller retail director is fraud. Please refund my money. What connection is there with hair wax with dent repair

I had first ordered a phone named as oppo reno 10x zoom on flipkart and purchased it vide order id - od[protected] along with a buyback policy. Buyback policy amount = rs 36000. Buyback policy was covered for 3 months valid from 10th june 2019 till 10 th sept 2019 (Both dates inclusive). However the policy got expired before due date and i had first raised concern on 12th sept 2019. After repeated follow up and raising the concern on facebook and twitter official page of flipkart, a lady named sitara huilagol from the social media gave me a resolution on 26th sept 2019 to place fresh mobile order by exchange offer and seller will refund the difference amount to source on call and email ([protected]@flipkart.com) on 27th sept 2019 i raised a concern again as i was unable to find oppo reno 10 x zoom mobile under exchange option of any mobile. On 1st oct issue was resolved and i placed fresh order for redmi k20 pro under exchange option. And then again i had sent email/call to confirm whether i would get the difference amount (Buyback value - exchange value) for any ph or not before delivery of the ph, on 2nd oct 2019, siatar huilagol at around 4.30-5.30 pm called me from[protected] and informed me that i have to place atleast 1rs more than the buyback value and redmi k20 pro would not be eligible. Accordingly i placed new order for oppo reno 2 under exchange option on 3rd oct 19 vide order id-od[protected] wherein exchange value offered was rs 13250. And pick up charge was collected rs 100. Accordingly there should be refund for rs 22850. So i sent an email to [protected]@flipkart.com and on flipkart facebook and twitter pages twitted, flipkart informed me that once the product will be delivered i will get the refund. I also did not want to take a chance if this product will be eligible or not, hence i requested flipkart to arrange a call for me from sitara who was handling my case. And sitara on 4th oct 2019 called me from [protected] at around 6-7pm and confirmed that this product is eligible and i will get the refund difference after the product is being delivered. The product was finally delivered on 13.10.2019 and then immediately i mailed to flipkart along with all details and the amount of rs 22850 which should be returned back to me. On 13th oct 2019 aditya mahapatra from the grievance dept called me around 4:57 pm from[protected] and informed me that seller would not process the difference amount as i got rs 2000 bank discount and product value was reduced below rs 36000. I was shocked to note that and then i told that i had accepted delivery of the product as sitara had confirmed on call on 4th oct 2019 that i will get the difference amount for oppo reno 2 which i had ordered. Then aditya told me he shall get back to me within 24hours and drop me an email stating the same. After repeated mails and post on flipkart facebook page and twitter page, aditya again contacted me on 16th oct 2019 at 8.39pm from [protected] and informed me that seller will refund the difference amount of rs 22850, however he will deduct rs 2000 which i got bank discount on placing oppo reno 2 mobile. I told him that discount was provided by bank and not by seller, and also it was not my fault as sitara had earlier confirmed me that i will get the refund difference amount,. Since already more than 1.5 m had passed with regard to this issue, i told aditya that even if i consider rs 2000 discount which reduced the product price to rs 34990 which is rs 1010 less from the buyback value of rs 36000. I then told aditya ok refund me rs[protected]= rs 21840. Aditya confirmed from seller and told me that either this amount will be refunded back to my original mode of payment when i had placed order for oppo reno 10 x zoom (Which was hdfc credit card) or to bank account after obtaining details from me. However after that even after posting on facebook and twitter reaching out on [protected] and replying mail to same email id which aditya had sent me and also marking a cc to [protected]@flipkart.com; [protected]@flipkart.com;kalyan. [protected]@flipkart.com; grievance. [protected]@flipkart.com no one has responded to my calls/emails/posts since 16.10.2019. Only they have mentioned to wait. I am following up for my refund since last 2months already and still they have not refunded my money. Will flipkart me compensation for this delay. Now i want my full rs 22850 along with delayed interest @6.5% from 19/10/2019 till the day of actual credit to my flipkart account.

Please help me to recover my money. And take strong action so that no other customers are deceived.

I am available on my registered no-[protected] and email : raj. [protected]@gmail.com

5 days still not delivered.

Expected delivery of my order (Od[protected] on 15oct, 2019.
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For diwali, i have booked my plan from 19oct.
Delivery not yet done.
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Bcoz of @flipkart & @ekartlogistics
— should i cancel my plan?
Pathetic @flipkart service.
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#nomoreflipkart #byebyeflipkart
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Call now: amit uttekar [protected]

Hi,
I placed order ponds triple vitamin moisturizing lotion (300 ml) 2 quantity and have received only 1 ponds triple vitamin moisturizing lotion (300 ml) when i called flipkart customer care he was created returns and refund request and also i also told him do not created returns and refund request, create product missing request.
He said flipkart system will create returns and refund request and he mentions a product missing. I called 3 times to flipkart customer care and they are always created returns and refund request, i did not want a return product i want refund against product missing.

That's why your system showing a high number of returns. And returns and refund request did not create by my side, i told him customer care and they created.

This is a serious case, not fault my side.

Point 1. Refund against product missing 1 ponds triple vitamin moisturizing lotion (300 ml).
Point 2. Unlocks my flipkart account.

Reply of this email :- incident: in[protected]

One more issue in flipkart system:- if my account is block and i can't login, your help centre is not working, can't send any inquiry request and complains.in this case

Order id: - od[protected]

Sir i ordered apple macbook air (8 gb, 128 gb) with order id od[protected] of rs 50490/- by my debit card on dated 30/09/2019 this packet was out for delivery on 12/10/2019 vide tracking id fmpp[protected] when the delivery agent named mohan singh call me he asked money of 500 rupees told this as surcharge by flipkart if the amount of order exceeded 50000. When i refused to pay the some he didn't give the packet to me. I complaint at the same time on flipakrt customer care. But when i checked its status it was showing delivered on same day on 7:12pm in evening.
Till now i didn't get my product i have made so many complain to flipkart but they are just putting off this case by giving date. I also have recoding of their delivery agent.
I request you to please provide me resolution by give my packet

Vipul agrawal
[protected]

I booked tv to flipkart on 15.10.2019. My order id is od[protected]. They mentioned the delivery date is 17.10.2019. But still my product not delivered. I communicated the customer care. They also don't know the present status of the order. Then, i communicated the ekart logistic but the also don't know the present status. After 16th, there is no updation in the tracking status in flipkart.

Let me know my order status and contact number of the responsible person about my order?

I had purchased livpure ro during big billion day, however it became faulty within 10 days and as per policy it is returnable. I had filed a return request. Flipkart told that a technician will visit. But in reality nobody came. Flipkart rejected the return request stating that livpure technician gave feedback as issue resolved. However, no one came from livpure.

Flipkart and its big billion day is a scam and also its seller omni tech retail is a fraud seller.

Flipkart please immediately replace my product

I ordered 2 quantity of lux velvot touch body wash of 470 ml each which is amounting to be rs 350 as shown in flipkart but they are given me at rs 310. They shown the quantity as 470 ml but in the pack i recieved only 235 only. Most imp thing they marked the price with balck so i cant be able to see the price. Its a full case of cheat the customer and they ate not refunding it also.

I ordered nike shorts and i received a duplicate shorts from flipkart and i do return and they not giving me my money back. Flipkart selling duplicate products and take customers money and never give money back. I request you to please solve my issue and give me my money back as soon as possible. My order no. Is od[protected].
Please solve my issue.

Hi ; on 13th of oct i have ordered for exchange of my laptop lenovo w520 with new lenovo idea pad 130 as per the deal of that day. I have paid the amount as required for the purchase. The info was provided that they will ship the same by saturday. But the same was bought for delivery with the courier agent on 18th oct.
The courier agent who came for delivery was suppose to check the details of to be exchanged laptop as per the details i have provided at the time of purchase. But the guy while checking could not find any problem, but he started lifting the mouse section and keyboard section to show that there is some problem but i insisted not to touch the same, after which he pointed to a small corner nick and started telling it is damaged. He took his phone took the photo and tells that exchange value will be reduced by rs.6500 and if i pay immediately he will deliver and when i insisted that i will call customer care he told they will not respond and left the scene.

I called the customer care executive they are very bad in understanding the problem, instead they kept on pulling the stories. I wanted to talk to floor manager they say no one is available, after insistence some one pretend to be floor manager but couldn't understand the matter.
Finally they cancelled the order by themselves. I received a notification stating that the seller has cancelled the order.
Upon my insistence and escalating the same they send another notification with excuse reasons and rs.500 voucher will be credited instead of the order.

For me the seller is flipkart who took the money into their account but didn't deliver the items, cancelled the order on their own, sending communication the their seller will return the amount. What a play this flipkart plays their charge from us keep the money for ten days or more to make their balance sheet better and get more funding. This act of negligence to customer agreement is illegal and need to be arrested immediately.
The photo of the laptop is attached herewith, if the purpose of exchange is to change the old item with wear and tear but their expectation is it should be new or i feel there is some ploy with the delivery and agencies selling the products. The such sellers should be blacklisted first or flipkart should be made to give the compensation in lieu since we buy the items on flipkart affiliation and values.

I had ordered mi air purifier product from flipkart on 9th oct 2019. Product delivered on 13 oct 2019. When i check the product it wont work properly. So i cancel the delivery of the product and claims the flipkart my order got delivered but still it shows in transit and i cant able to return the product.

Flipkart accepts and says they have some technical issues and working on that. Still the product shows in transit status.

My amount got locked due to their issue

I bought oppo a7 i'm exchange of my old phone as per the t&c my phone is 100% qualified for the exchange and it is working perfectly fine. But ekart wishmaster denied the old phone pickup without proper knowledge. I tried to show him t&c but is not even interested and he got no knowledge about the t&c. Immediately i have raised a complaint with flipkart and provided all required proofs. When even i call them they say they have escalated the issue but there is no communication sent to ekart on the issue. I have also visited ekart office to explain the issue but they are not interested to listen to me after all simply they cancelled the order. Need proper explanation and resolution on this issue.

I have ordered for the mandir but delivered smaller size than the ordered. Ordered size is 51, 51, 97cm but provided 39, 20, 48 cm. Returned the same for the ordered size. But again they sent the same small size. Flipkart is doing wrong to customer. Customer care of flipkart is not useful they don't write the complaint correctly. Records not maintaining and customer has to suffer. More than a month took and issue is not resolved.

Hi, i have purchased a mi tv from
Flipkart and didn’t receive installation service till now. It’s been 5 business days, i have received my ordered tv.

I have received tv on monday this week and still it is remains as packed.

I am complaining flipkart to give us installation asap.

Reach out me on this number for installation: [protected]...

I ordered 3 products from flipkart online big billions day sale during the span of 2 days 3rd and 4th october 2019. The promised delivery dates for the three were 7th october, 12th october and 14th october. After the first promised date breach, i reached out to flipkart's help and support for the status. They had nothing to offer me as help but only escalated my complaint which in turn saw no resolution.
After 4 days of regularly calling help and support and requesting help from higher authorities, i was told that my package was dispatched to wrong address due to pincode mismatch. I asked them to change the pincode in their systems. On 14th i recieved one of my ordered product but the other 2 are still in transit. I call help and support everyday but they have nothing to offer except raising a complaint which gets delayed too. I tried to track both my orders on ekart logistics and they are currently in bangalore and just 10 kms away from my address. It is 19th october today, 16 days since i ordered the products and all flipkart does is ask me wait for a few more days.

I am unable to access my account becaude flipkart blocked my account. I have complain against that customercare give only date to date. But after a long period it did not unblocked.
They give the reason to block acciunt that i purchase sthe product and resell to other person. And this is only about a 32 gb pendrive. But actually when i was purchased the product flipkart send the message that vendor have no stock to send the product and we will refund the amount. But after 2 days amy account is blocked and when i asked they told that you are purchasing the product and resell to other. Means i am victim or cheap customer to do like that.
If my issue will not fix within 3-4 days and flipkart will not send the mail as respectedfully i will complain in cunsumer form against flipkat.

I have ordered a tv from flipkart on exchange on my old tv. I have paid online amount of rs 17099 for this offer. They have not delivered tv and updated status of my order as delivered and installed. On speaking with customer care they accepted it was seller mistake and he was ready to refund my amount. On asking my a/c details i have sent my account details to flipkart team, but its been more than 20 days till now they have not refunded the amount and purposely delaying it. I have all the evidence of online payment to flipkart, pls help me.

Product is been return to concern person on 13. Oct.2019, still now my payable amount rs.874 is not return to my payable account. I called several times to their customer care person but they are not providing me a proper solution, they simply compromising me as that you will be refunded within 19th of this month, but when i called them on 19th oct they are saying me to wait till 23 oct. So kindly take some action regarding this and do the needful.

I played game 'crazy cannon' on 15th september 2019 on flipkart games zone and won a faberhood chimney. Upon asking for the prize, i was told that the winnings will be available on 15th october 2019 but it was not available on that date. I raised a complaint with flipkart customer care regarding the same and they blocked my account from the games and refused to honour my prize.

My order is puma shoes order id - od[protected] i order before 10day they are delivere product date 17oct but not send on time flipkart given second date but i am not on places i request to change my address or make farst delivery with contact number but customer care is not given any responsible, i am not reching on places when have order is come