Flipkart Complaints & Reviews

This is with regards to order id [od[protected]].
I had placed the return for 4 trousers and two wishmasters were supposed pickup 2 trousers each. However, mistakenly wishmaster-1 picked up all the 4 trousers. I received the refund for 2 trousers and the return for the other 2 trousers have been cancelled.
I have been chasing flipkart since last 15 days for this issue and still haven’t received any solution. Since last 1 week i have been calling them daily and explaining them the same issue again and again. I had asked them to arrange for a call directly with the team which is working on the issue for faster resolution but haven’t received a single callback.
I have been a flipkart plus customer since a long time and this is the kind of service i receive. Highly disappointment!

Whenever i tried to acess the game section it states that "we encouraged fair play etc" and i am unable to access my game zone. This happened from two days back and after making several calls to the customer service team none of them yet has resolved the matter despite giving me assurance every single time i made a call. This happened because i once used my brother number to log in and now his account too is facing with the same issue

Dear sir / madam
The product blezza men's solid straight kurta, order id - od[protected] is not attempting return pickup, from 3rd october i am calling flipcart regularly but issue is not resolved.
Two time the return pickup automatically cancelled, third time pickup date given on 17th oct 19, and its changed to 19th october but nobody came to pick it up, if you are unable to return pick please process my refund.

I ordered a smart tv (Iffalcon by tcl) from flipkart which got delivered on 10th oct and installed on the same day by jeeves. However, due to picture quality, lagging of os and black spot on display, i processed for a return which didn't till date happen till date and when i contacted customer service thrice, no resolution. I false promises. I should have received the item till date but customer service is not taking a pain to resolve my issue. I have recorded call even with a supervisor who hung up on my face even i was polite on call. I didn't offend or used any inappropriate language. Just wanted a resolution by 22 oct which is confirmed by flipkart customer service members (Commitment). There is no benefit to take flipkart plus membership if they do not resolve plus members concerns/complaint on priority. I will not renew any services on flipkart and i will not buy anything.

Now i want my refund which they are not providing!!

Product was about to reach on 15 oct
It was a pre paid order
I havent received it yet and the customer care team has no idea abut the status of product
Only false assurances are given
Ridiculous service by flipkart
They are money looters in e trade
What is the fun of festival sales i[censored] are not efficient to provide quality service to your customers
Its not the first tym i m ditched by flipkart

When i'm trying to login to my account, it's showing "your account is blocked, to fix this call customer care". After contacting customer care for 1 week and getting a same reply everytime that you'll recieve a call from our concerned team with in 24-48hrs. Later received a mail from flipkart stating "our systems have detected an unusually high number of returns in your purchase history."
I purchased tv, washing machine, clothes on sale days, if i return some clothes because of my size issues. This is my right.

Sir,
I have cancel my order on 10th october but till now i didn't get my refund money. After many times call to customer care they told we are getting some technical issue on my account and said we can't do anything. They cheat me before last ten days. Please take some serious action on flipkart
Order id-od[protected]

Kindly consider my issue and help me on this matter.

I ordered a phone realme 5 pro on 02 oct 19 through flipkart. The phone arrived on 09 oct 19. Phone started malfunctioning on 17 oct 19 (Bluetooth not switching on). Raised request twice on 17 oct 19 and 18 oct 19. But no technician visited to check the phone. Seller denied to give replacement as the seller was unable to give replacement. Reason cited by flipkart was that i didn't received there call. Flipcart's call came only for short duration and before i was about to pick it up, the call got disconnected.

I have ordered pigeon modern casa 1.0 1200 w steam iron in 29th sept, 2019 and the delivery date provided was 9th oct, 2019.. Since then i have called customer care executive many times and every time they gave me assurance that you will receive your order by 18th oct but it's 19th oct and till now i have not received my order.. Yesterday i called to one of your customer care executive and he told me that my order is out for delivery, i mean how can they lie to the customer. What is the meaning of giving all this offers if can't deliver a product after so many calls
Order id-od[protected]
I hope flipkart will take some action and will not give some lame excuses.

I have booked oppo f11 pro and received my delivery on 30/09/2019. While paying the amount i have paid in phonepe app and i have received transaction successful. But the delivery person told that he has not received otp. So we called flipkart customer help centre they told to pay in cod so i paid the delivery person the amount. But the amount paid by phone pe is still pending. So please resolve the issue immediately

Dear sir/mam,

I have order a tefel intense pure air thru flipcart and today i got the delivery. But when i open it. There is no nano filter which is mentioned in manual. And my son suffring throat infection. So please this is my humble request send me a demonstration guy and nano filer... Please as soon as possible.

My flipcart order no is in attached screen shot

Regards
Chander singh
[protected]

The order with order id od[protected] was placed on 04/10/2019, the promised delivery date was 13/10/2019 but the product has not even been packed yet by the seller, on asking the customer care of filpkart about the whereabouts of the order, i was told to wait with no questions being answered regarding the delay of the order, the customer care then raised the issue to their backend team which were to respond
& resolve the issue but even the backend team is extending it's deadline without giving any proper reason, the first date given by their backend team was 18/10/2019, then on 18/10/2019 they without even calling or conveying anything extended it to 19/10/2019 by 14:07 pm. Till now there has been no resolution provided and also the promised delivery date has been extended twice by flipkart with the next promised delivery date being 20/10/2019, which again will get extended as the product is not even packed yet by the seller.

I have ordered a product with order id od[protected], it was suppose to get delivered to me by 18th october, which i was ready to wait for. But the drama begins on 10th oct, got a message that the product is out for delivery, i have not been contacted and at evening i got a message as undelivered. The same got repeated on 12th oct, so, i did a complain about the same as the message which i receive contains a number and no one picks that number. Then they raised there level of torturing customer, and on 13th oct, the next day, i got a out for delivery message, and after 1 hour, delivered message. I got shocked and called the number mentioned on the out for delivery message, it rings and rings but no one picked. After sometime i called the flipkart customer care and they said i should ask to neighbors, relatives for the package, that was ridiculous. I live alone, why should delivery person give my package to someone else, without contacting me. On this, the person on the call, told be to be assured that concerned team will help me in this regard (Incident: in[protected]. Received a mail assuring that a resolution will be provided by 14th oct 9:00 pm. But i haven't received any resolution, so contacted the customer support on 15th team, and they said the resolution date is 18th oct and i should wait till then, and the previous mail mentioning the resolution by 14th oct 9:00 pm was by mistake from one executive.

I have not received my product, it is showing delivered, and they need 5 days to figure out what happened. I don't understand this kind of service. I still have no idea what they are doing to solve my issue and what should i do as they are not providing me any other input rather than me to wait till 18th oct. So, i have waited till 18th oct, and then they said to wait till 19th oct and still i didn't get any response.

Dear designated flipkart officer. I ordered a wireless hoatzin p10 sound player vide order i'd no : [protected] and tracking i'd is fmpc[protected]
18/10/2029 was the date for delivery but the currier boy didn't call me and sent me an abrupt sms that he tried to reach me but couldn't. Today also he neither called me nor delivered my item to me and sent the same sms that he couldn't get me and in next working day he will try to deliver. The delivery boys don't hand over the ordering items in the address given at the time of placing order and they generally sit in one place and call us to receive, what is beyond the condition between the customer and the company.
My query is to you, whether you take my grievance positively and get my items in time or not?
I called to the so called helpline number but i have not got response from the company. If the helpline numbers don't work, why have you provide such system?
I have totally lost my patience. I'm sorry for such inconvenience happening with me.

Dear team,

I had ordered fastrack watch on 1st october. On 7th oct ie
On the day of delivery, received call from courier/delivery boy.
He asked me to come at entry gate of my office premises.

Before i reach to the location i have recieved message that 'your courier has been delivered' however courier was not handed over to me by courier delivery boy.

Courier delivery boy was there only when i asked him to hand over my courier then he refused and told me that courier has already been handed over to another person.

Here courier delivery boy had not identified the original customer. I have raised complaint immediately in front of courier boy and shared the details.

Executive had raised compliant and asked me wait for 48 hour to get this resolved. After 48 hrs, got from customer care that refund has been initiated and i will get the refund within 5 days.

Post 5 days, i have contacted customer care again as i was not received any refund or confirmation. When i contacted customer care again then i was informed that previous complaint was incorrect and we are initiating new compliant and same will be resolved by 15th oct.

Today, i have contacted customer care, executive had raised new complaint and failed to explain the resolution time as well as status of previous complaints. He also asked to me check email and revert on the same but i have not received any email.

So, i request you to look into matter and help to gets this resolved asap.

Regards,
Abhi
[protected]

Dear sir, i have placed the order in flipkart on 15/10/2019, delivery date mentioned on 17/10/2019, but today is 19/10/2019. Till now not received my order, where is my order, when will i get my order.. I have given and spoke with customer care so many times, but my problem is not resolved.. Customer team always telling that we are trying your order. Please follow up and send as early as possible.

Hi team flipkart,

This is with regards to the order for wakefit mattress with order id - od[protected]. I have size fit issues. I found out that i ordered the wrong size of mattress. The delivery period was also quite high. So i decided to get the order cancelled and bought the mattress from market too to avoid size fit issues. So i don't need the mattress now at all. Already it cost me a lot of money and now i can never afford a second mattress for my bed. So i reached out to flipkart customer care to cancel the product. But they informed me that the product got non cancellable after 24 hours of order as per seller (Wakefit) policy. So they cannot help me cancel it and instead told me to contact wakefit. I contacted wakefit mattress via call at first, where they told me to mail them the entire details of the order and request for cancellation. So on the next day i mailed them the entire order details and reason for cancellation. After that they responded to my mail saying that they can cancel the product as soon as they receive a cancellation confirmation mail from flipkart. Then i contacted flipkart telephonic customer care service where after multiple attempts of describing the incident and about the cancellation request, they failed to understand my concern. I contacted them two times yesterday and three times today. I repeat :
1. I completely understand that flipkart cannot cancel the product now.
2. As per seller policy cancellation is not allowed after 24 hours of purchase
3. Flipkart is just the platform for buyers and sellers to connect and do business.

A few hours back i received a call from wakefit mattress (Seller) and they told me that they can cancel the product immediately when flipkart confirms the order cancellation. They told me :
1. Flipkart cannot cancel the product after 24 hours as per wakefit policy.
2. Wakefit only can cancel the product as soon as they receive the product cancellation request mail from flipkart.
3. Requested me to contact flipkart and get them to send a mail for product cancellation
4. They have kept the production of my mattress on hold due and will cancel the product wheh the get the mail confirmation from flipkart.

So when i told them what if flipkart tells me they don't have your mail information, they said that flipkart is supposed to have their mail information and if they don't then mail at '[protected]@wakefit.co'

So flipkart i humbly request you guys to help me out in this. All you got to do is just send wakefit a mail regarding product cancellation. That's all i ask for. Don't just surrender saying we can't do anything after 24 hours of purchase. Just send them a mail. I am a middle class man i cannot afford to lose rs 12k after i already got a replacement product.

I am attaching the screenshots of the mail sent by wakefit to me. Do look at the sender info for authenticity of the mail.

Regards,
Souvik roy
[protected]
[protected]@gmail.com

Being a promoter & prime member for the last 5 years, i did not dream of ever going through this. I ordered a redmi note 7pro and it was delivered on time. Within few days i found there is a slight bent on phone so i lodge a complaint on 15th oct 2019 for replacement as my phone is still in under replacement policy.
After so many followup & calls on 17th oct, a technician visited to my place and made me ensure that i will defiantly get my replacement as there were no physical damage on the
Product but according to him it is a manufacturing defect which happens
Once in a while. Then after one hour i found my replacement got rejected. I imdiatly made a call to flipkart and mention about my issue
They told me within 24 hour my issue will get resolved they will again process my replacement. Since then, i have spoken to 5 different people but nothing has moved forward. They have these standard responses of "24hours", "concerned team", "technical error.

I have mailed every concern person like grievance. [protected]@flipkart.com, [protected]@flipkart.com & [protected]@flipkart.com to resolve my issue. But didn't get any response from their side. Now i am feeling hopeless.

I want resolution on my problem. Please help me to get this resolved.

Regards,
Manoj
Order i'd: od[protected]

Order id: od[protected]

I ordered nike shorts and i received a duplicate shorts from flipkart and i do return and they not giving me my money back. Flipkart selling duplicate products and take customers money and never give money back. I request you to please solve my issue and give me my money back as soon as possible. Courier partner ecom express pickup my order and my return request is cancelled. My order no. Is od[protected].
Please solve my issue.

Delivery boys delivered the product to themselves and asked me that they will give it to me the next day but even after a week i haven't got a call from them and the products were prepaid so i lost my money. The same thing happened with one more product.
I wasn't able to pick up the delivery call as i was in middle of some important work but i called them afterwards and they said that they have shown it delivered but the product is with them and they will deliver it tomorrow but now as a week has past this started looking like a case of fraud. Something as silly as this can't be expected from a company like flipkart. Please take a serious action against them to ensure no such further cases arise in the future.