Flipkart Complaints & Reviews

Address: Mumbai City, Maharashtra

During BIG Billion day sale I ordered a hp laptop with an exchange of my personal hp laptop. my laptop was working fine and while placing order it showed exchange discount of Rs-10200/-. however at the time of delivery the delivery guy said my laptop has some scratches and selected body damage. the exchange price reduced by Rs.6560/-. so he asked me to pay this amount to get delivery. I don't understand for such a minor scratch I have to pay 6560 Rs. is flipkart expecting brand new laptop in replacement.
however I contacted support team on 14th oct. the support guy after explaining the entire story said that the refund of Rs. 6560/- is accepted by seller and it will be added in my giftcard account within 48hrs and gave me reference number IN[protected].
I have attached the chat script below.
after not receiving the giftcard I contacted the support team again after two days. the support guy Anurag rejected my request and said this incident id is wrong, and I will not get any refund. since then I am doing regular followup.

this is pure cheating...
got Rs- 3500/- for working laptop my mobile exchange will give me more than that. offline store were giving Rs. 9000/- for my old laptop.

please look into this.

Also warranty of the hp laptop which I have received shows extended warranty and not manufactures warranty.

deeply disappointed with flipkart. buying such a costly item from flipkart is risky. people can get fooled

+2 photos

Feb 1, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response We will revert on it.

Oct 20, 2019

Updated by amitkumar.g Soon my return date will get over. I know flipkart is delaying this to make it expire. So that wont be able to return

Verified Support

Dec 26, 2019

Flipkart Customer Care's response Hi,
We are sorry to inform you that the exchange value of the product was decreased as the product did not meet the exchange related guidelines confirmed by the Wishmaster. However, we see that the parent order HP Pavilion 15 Core i5 8th Gen - (8 GB/1 TB HDD/Windows 10 Home/4 GB Graphics) 15-BC406TX Gaming Laptop has been successfully delivered to you on 13 Oct 2019. We always strive to provide you the best shopping experience and we'll look forward to serving you better in the future. Please refer to the below link for more details. https://t.co/MQiPaGk48ksee.

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Address: Plot no. 13 Flat no. SF3, Ghaziabad, Uttar Pradesh, 201005

I have made payment to flipkart by using paytm UPI and it was successful from my end but flipkart denying that they havent recieved any payment and they even not providing me proper information neither they are responding me on email. I ahve called them alot of times but they are telling me every time that email us and i have emailed them alot of times but they are not replying. Kindly help me out with this issue

Nov 24, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response Hi, We understand your concern about the payment of your product(Flipkart SmartBuy NS-L60 High Bass 16 W Portable Bluetooth Speaker). However, we see that the payment has not gone through and the amount should not be debited for this transaction. In case of any debit, the bank will reverse the amount within 8 business days. Request your understanding.

Verified Support

Dec 26, 2019

Flipkart Customer Care's response Hi, We understand your concern about the payment of your product(Flipkart SmartBuy NS-L60 High Bass 16 W Portable Bluetooth Speaker). However, we see that the payment has not gone through and the amount should not be debited for this transaction. In case of any debit, the bank will reverse the amount within 8 business days. Request your understanding.

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Address: Kondapur, Hyderabad, Andhra Pradesh, 500084

Website: Flipkart

Flipkart is having worst Service, service provider and customer support team ever i have seen.

I had ordered Vu Premium Andriod 108 cm (43 inch) Ultra HD(4K) LED Smart Andriod TV product and there was delay in delivering the product and when i saw the status it was showing Delivery shipped since 2nd October.Then i raised a complaint with customer support team, they asked me to wait for 24-48 hrs and will do the needful, but i didn't get any resolution from support team. I raised many complaint on that same issue then i got call from flipkart backend team and they asked me to cancle the order. Even though i am a Flipkart Plus member, but still coming across this issue again and again. This is 7th time happened with me.

Even i asked backend team to connect me with there senior team or escalation team, but from the senior team also denied to help me with that. This is how customer support team and the logistic team are behaving and acting with customers. I asked them to forward my concern to the higher level but they completely denied to help me on those issue.

Could anyone please let me know how can i forward my concern to the higher level of flipkart and let their higher level team knows how these Frontend, Backend and logistics teams and acting on customers issue.

+1 photos

Nov 22, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response We will revert on it.

Jan 10, 2020

Updated by svinodkumar84 Thanks for helping on the issue

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Address: Hanuman Nagar road no 05 B Gaya Bihar 823001, Gaya, Bihar, 823001

Sir I just order MB mass gainer XXL of 2 pack I have ordered my product in 4th of Oct 2019 but the product is delivered in 14th of October but till 18th the product can't reach to me. I have complained to my ordered but every time he says sorry i was working for it plz do something fast plz..

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Address: Chaudhary kuti , BRAHAMPURA THANA chowk, p.o.- m.I.t, Muzaffarpur, Bihar, 842003

I have purched a product from flipkart on 2 oct 209 and made full payment. Promise date for delivery is 15 oct 2019. Today is 18 oct and still not getting my product.I had made a complaint and every time he give a new date.This is the wosrt service provided by flipkart

+1 photos

Oct 18, 2019

Complaint marked as Resolved

solved

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Address: Patna, Patna, Bihar, 800023

Website: Flipkart

Hi,
I have ordered a wrist watch with order id- OD[protected]but I have received wrong product.

My query is regarding different model that i have received.And i had conversation with your executive for refund and he agrees for the refund of the watch as its amount is Rs 4495.The watch that i have received is useless for me and its costing is Rs 5300.

For that i want my Rs 4495 refund in my account as soon as possible.As I am your prime customer this much you can do for your plus members customers.

Please look towards my case and solve it as soon as possible as amount is too high. want my refund but Flipkart has blocked my account as i am prime customer

So, look into the matter and resolve this problem.

Its more than a week but they are only extending days

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. As per the discussion with the team, the return request for product "Titan 2569SM01 Analog Watch - For Women" cannot be fulfilled by the seller as the courier partner has confirmed delivery of the item to the recipient of the order with the product being intact. Your understanding is appreciated.

Oct 20, 2019

Updated by Kajal kajal I have received wrong ptoduct and thats your fault.When i have received that product at that time i have raise a complaint and one of your executive told me that there will be pick up on or before 15th oct.And now you are saying it will not be returned.and there was policy of refund i jave seen.
Amount is Rs 4495 then why i will prefer wrong product.

I want my refund only.

Oct 20, 2019

Updated by Kajal kajal Every executive says different story as senior also doesnt help.
Just extending time regarding unblock and pick.

Oct 22, 2019

Updated by Kajal kajal Still there is no response.They are extending days.
Please activate my account

Oct 29, 2019

Updated by Kajal kajal Still there is no revert.

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The product delivered in 1 week and I have to pick that from the Delhivery warehouse center 20 km away from my place because they didn't care to deliver the product on time.

The packaging of the Drill was damaged and it looked like someone was using it for months. The drill bits, screw bits, and battery were all damaged and worn out and you won't believe how the case looked like. (check pictures)
The delivery center guy raised a return request as the product packaging was also damaged.
Flipkart return guy came the next day and REFUSED my return, he simply said contact customer care.

Customer care is canceling my return request again and again.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble you had to go through. However, we are happy to let you know that the seller has initiated the return request for the "Bosch GSB 120 Cordless Drill KIT 06019G81K2 Pistol Grip Drill". Kindly note the pickup of the product is scheduled on 23 Oct 19 and once the pick is confirmed the seller would initiate the refund which would reflect within 9 business days in your credit card. Your kind understanding is appreciated.

Oct 20, 2019

Updated by AmanVerma22 They are canceling my return again and again. My return date will be over and they are doing this every day.
When I call the delivery boy, he just denies to pick up the product. Customer care us blaming delivery boy, the delivery boy is blaming Flipkart, nobody wants to take responsibility.
This Scam is bigger than you think.

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I ordered remdmi 8 mobile from Flipkart and there was a exchange offer of 950 was applied and the mobile which I wanted to exchange is already in good condition only the thing was it has just lost a colour over volume buttons and deliver boy said it's a body crack and changed me extra 250/
And most importantly Flipkart did not give me new invoice
So it's cheating with customers and government both

I am attaching the photo of the mobile which I exchanged

+1 photos

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the correct order ID in order to assist you further. Hope to hear from you soon.

Oct 20, 2019

Updated by G Dix OD[protected]

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Such unprofessional behaviour was not expected by flipkart.. First of all delivery of my product (Samsung uhd tv) was 5 days late (I. E expected before 7th oct and delivered on 13th oct 2019) and now there is no information regarding installation and demo team. According to return policy my product's return date is 22nd october 2019 and yet we haven't checked whether the product is working or not just because installation and demo team hasn't came. It was clearly written in instructions that we can not install the tv by own than how come we know the product is working or not. Please send the team to install my tv before 20th oct 2019 and i don't care whether it is sunday they have to come and install my tv otherwise flipkart are most welcome to take their product back and give our money back.
Hope you back soon with the solution.
Thank you
Contact no. ([protected])

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Flipkart Customer Care's response We will revert on it.

Oct 20, 2019

Updated by a.j.c Again flipkart has extend the date to resolve the issue first it was 19th Oct then 21st oct now its 24th October. They are of no use. Now I'm really frustrated. 22nd oct is the last date to return the product why will I wait till 24th oct. If they can't work properly then why do they sell product. And from tomorrow there will be another sale then god knows when my issue will be solved. So frustrating.

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I had ordered Realme xt on 30th sept 2019. The order got delivered on 2nd October.

The smartphone had camera issues and hence I put a replacement request.

The technician was suppose to visit on the other day but he put up a fake message that he visited my house and smartphone was not having any issue.

After that I had put a return request again on 3rd October but I haven't received any updates after that

I received a replacement product which is again having issues.

The touchscreen is not working sometimes also the phone has lagging issues.

Also the Sim card 1 got disconnected twice automatically.

The troubleshooting steps provided by the expert did not work.

This is quite frustrating as the problems keep on relating. This happened for the older product as well as the replaced product.

I had called flipkart team and they told me to do the troubleshooting steps again and a return request won't to logged until the steps are performed and when I told them to transfer the call to senior they put the call on hold for 10 mins and no one answered after that. The persons name was Preeti. This is quite disappointing service from Flip kart extremely annoying service why should I do the troubleshooting steps again if the issue is observed after doing the same.

Nov 20, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 26, 2019

Flipkart Customer Care's response Hi,

Team tried to call you on [protected] and [protected] however there was no response. Request you to kindly get in touch with the Flipkart toll free number[protected] for further help.

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Address: Kormangala, Bangalore, 560076

My flipkart account is blocked from 8 days now and whenever I call them, they keep on extending the resolution date. First it was 15th oct and then on 15th when i called them to check they said no complaint has been raised, we will raise it again. They gave me 18th oct as a new resolution date. However on 16th Oct, I received a message saying the complaint as been resolved and please provide the feedback on the below link. The link actually took me to the login page and when I entered my phone number, it again said the account is blocked please contact customer care to fix it and customer service experience is so bad that you would think twice to call them up. they can just do those things which every customer can do( not sure why they have a team)...I have purchased few product during big billion days. some of them got delivered, some of them they cancelled after keeping money for 20 days..now I want to return couple of product and I am not able to log in...not sure who is going to solve this for me.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response Hi, We're sorry to let you know that our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. Your kind understanding is appreciated.

Oct 20, 2019

Updated by yogeshellani consumer complaints logo
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Clothing, Shoes & Accessories Flipkart account blocked from 8 days, not able to return goods and get refund
Flipkart — account blocked from 8 days, not able to return goods and get refund

2 Reviews
Kormangala, Bangalore, Bangalore South, Karnataka, India
yogeshellani on Oct 18, 2019
Mark as Resolved
Order ID: OD[protected]

My flipkart account is blocked from 8 days now and whenever I call them, they keep on extending the resolution date. First it was 15th oct and then on 15th when i called them to check they said no complaint has been raised, we will raise it again. They gave me 18th oct as a new resolution date. However on 16th Oct, I received a message saying the complaint as been resolved and please provide the feedback on the below link. The link actually took me to the login page and when I entered my phone number, it again said the account is blocked please contact customer care to fix it and customer service experience is so bad that you would think twice to call them up. they can just do those things which every customer can do( not sure why they have a team)...I have purchased few product during big billion days. some of them got delivered, some of them they cancelled after keeping money for 20 days..now I want to return couple of product and I am not able to log in...not sure who is going to solve this for me.

Complaint Status
[Oct 19, 2019]
Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Oct 20, 2019

Hi, We're sorry to let you know that our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. Your kind understanding is appreciated.

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Complaint comments 1 Comment Updated: Oct 20, 2019
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Comments
yogeshellani
0 minutes ago

Don't be dictator, please inform your customer first and also this should be done if there is no action pending on the account. When I was allowed to purchase during big billion, it meant that I have another 30days to return product that does not give me full satisfaction and are also within the policy of return..don't just give the general statement and try to do some research before approaching your customer..please activate my account as I need to return the item which are in policy diameter...once I settle, I myself will deactive my Flipkart account and ask my friends I and family to do that as well.

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Y

yogeshellani

from Chennai, Tamil Nadu

Oct 20, 2019

Don't be dictator, please inform your customer first and also this should be done if there is no action pending on the account. When I was allowed to purchase during big billion, it meant that I have another 30days to return product that does not give me full satisfaction and are also within the policy of return..don't just give the general statement and try to do some research before approaching your customer..please activate my account as I need to return the item which are in policy diameter...once I settlee I myself will deactive my Flipkart account as well as ask my friends I and family to do that as well.

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Address: DILSUKHNAGAR HYDERABAD, Hyderabad, Andhra Pradesh, 500036

My order id is OD[protected]. I order redmi note 7 pro phone on 3rd oct 2019 but it did not delivered yet(18th oct) and i called several times (more than 10 to 15 times) . Every time ask me to wait for next day and they do not say valid reason and a time for delivery. I asked to transfer the call to senior authority but they did not listen me. They ask me wait for no reason, I am done with this issue. They are just taking advantage for monopoly. In compare to amazon, flipkart is worst and they make fool to customer instant of helping.
Please help me out.

Thank You
Avinash

+1 photos

Nov 24, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response We will revert on it.

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Address: Nagaon Railway Station Road, Nagaon, Assam, 782001

Hi, I have ordered a realme 5 crystal purple from Flipkart on 13th oct'19, received a different colour shown in their website(pictures attached) and in their description it's mentioned it's a quad camera setup, received as quad setup only but the picture quality is not like a megapixel setup. It's really poor like a vga camera. I've raised the issue, they are denying to accept it that the product colour is different. They are ready for replacement but I'll be getting the same product only. So need refund for this as I'm not happy with the brand's description.

+1 photos

Nov 20, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 18, 2019

Updated by 12379muku Picture quality of Al Camera

Verified Support

Oct 20, 2019

Flipkart Customer Care's response Hi, We understand that you'd like to return your product 'Realme 5 (Crystal Purple, 128 GB)'. We're sorry to hear that you're facing camera issue with your 'Realme 5 (Crystal Purple, 128 GB)'. Here are a few troubleshooting steps you can try for your 'Realme 5 (Crystal Purple, 128 GB)' to fix the issue you're facing. Smartphones have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues. Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Restart the device (If reboot isn't available, turn Off and then turn On your smartphone).
If you want to know how long the device has been running, follow the steps below:

- Open Settings
- Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
- Scroll down and tap Status
- Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

In the unlikely event of the issue still not being resolved, please get in touch with us within the return policy by clicking here: https://www.flipkart.com/helpcentre

Moreover, we are sorry to let you know that sellers can provide a return a product only in the unlikely event of the product received by you being damaged, defective or not as described on the product page. The Handset delivered to you is the one you had ordered due to which the seller will not be able to fulfill your request. To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy

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Address: Baleshwar Medical Hall, Purani Gudri, St Teresa Road, Bettiah, West Champaran, Bihar, 845438

I bought a phone RealMe 5 Pro from Flipkart but company sent me different model RealMe C1 to me by the seller SuperComNet to me. This phone was in new condition, When I reported to company about this and applied for replacement instead after 2 days they just BLOCKED my account saying I had multiple returns but it wasn't so, it was my only return because company sent me different phone.
When I have reverted back to them then also they are not replying and have yet not unblocked my account.
I just want that replacement should be provided to me for this different phone sent to me and my account should be unblocked.

OD[protected] [Incident: IN[protected]]

+8 photos

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response Hi, We'd like to let you know that your recent request for Realme 5 Pro (Sparkling Blue, 64 GB)
a replacement has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. Your kind understanding is appreciated.

Oct 20, 2019

Updated by Preetamkumar07 Not at all, This is my first ever account with Flipkart and worst experience too and I had no other returns with my account.
I didn't received the product which I ordered instead RealMe C1 was sent in box.
It is actually my first account and I can even send ID proof if required.
Provide me replacement of different product which was sent and if you want I am not going to shop with you again.
Please don't be a fraudulent company because of trust only I placed order with you.
Kindly provide me replacement or I will have to approach consumer Courts and consumer affairs.

Oct 29, 2019

Updated by Preetamkumar07 It's more than a week when I filled complain here but Flipkart is not solving my issue, they didn't contacted me yet nor they provided me replacement and also they haven't unblocked my account. It is being more than control.
Please let me get what I ordered so that I could live peacefully.

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Undelivered: Mi LED Smart TV 4A Pro... with tracking ID FMPP[protected] from flipkart.com could not be delivered today. We will deliver on Thu, 17 Oct. Click to give feedback: http://ekrt.in/3U0!UcNNNN..

Still not received and unable to tracking after two days.. how I will get my items .. Very pathetic response from customer care and no contacts for ekart tracking.. my friend also facing same issues..No resolution from flip kart

Nov 26, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response We will revert on it.

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Address: wagholi Pune, 412207

On 19th aug. 2019 i purchased a new asus laptop form fleepkart vide order no. Od[protected]. On 28th sep 2019 while i was installing ms office to my new laptop it started malfunctioning. I made a complain to asus on 30th sep. 2019 vide complaint no. A[protected]. Their engineer came as asked that the hard disk of the laptop is faulty and need replacement. Since this was a complete new laptop i asked to replace the laptop; however they did not agreed.

After replacing the hard disk also the same problem arise in front of the asus engineer. He took my laptop to their workshop and asked some more parts need to be changed.

Again i requested them to replace the laptop; however, they denied.

I approach to the flipkart but they denied to take any responsibility. I surprised to know that flipkart do not provide any means to customer for write to them. Even when i put a complain to tweeter they did not provided any solution.

Nov 19, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Flipkart Customer Care's response Hi Manab, Thanks for writing in. We're sorry to hear that you're facing issues with your Asus Core i5 8th Gen - (8 GB/1 TB HDD/Windows 10 Home/2 GB Graphics) R540UB-DM723T Laptop. Since the product was delivered to you on 21 Aug 19, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your return request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out.

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R

raju2529

from Delhi, Delhi

Oct 19, 2019

what type of problems you are faced in ms office

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Address: Khordha, Odisha, 751010

I am playing Flipkart gamezone since its inception. Nothing wrong happened ever or i didn't do any unfair means or anything. Only i did one thing is that i had played my sister's flipkart gamezone in my mobile phone and they blocked me playing . Please resolve the issue. This wont happen further . Flipkart should have given prior warning about this. But please unblock my account. I had already complained to the flipkart customer care .did what then gave solution for. But not fruitful. Please look into the matter . My account is [protected]@gmail.com

Flipkart customer support has been notified about the posted complaint.

Oct 18, 2019

Updated by Monica Geller Folloeing warning is popping up on opening the gamezone

Verified Support

Oct 20, 2019

Flipkart Customer Care's response We will revert on it.

Oct 28, 2019

Updated by Monica Geller Still waiting for a reply and to play the flipkart gamezone

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Address: 600099

This is Mahimai raj from Chennai,

I have ordered "Flipkart SmartBuy XXXL Classic Tear Drop Shaped Bean Bag Bean Bag With Bean Filling (Red, Black)" in Diwali first sale Sun, 29th Sep
12:34 pm and the order id is " OD[protected] " the products promised delivery date is on 12th Oct 2019 which is almost 13 days.

I was waiting for the delivery on 12th Oct 2019 Usually we will get Out for delivery message in the morning but it's not happened. instead, I received a message the product was delivered @12th Oct 2019 11:59 PM,

immediately raised a case in Flipkart support they said their partner will contact us immediately but I haven received any call so I contacted again then they said the same but they closed the case as resolved, I again opened the case and they requested they will resolve the case before 18-Oct-19.
within the call, the support executive said we have to face the consequences coz this product was sent from 3rd party courier ( I'm not sure why we consumers should face the consequences we buying from Flipkart, not from the 3rd party)

today it's 18-oct-19 I received the call and they extended the resolution time to 21-oct-19 im totally fed up with this support team, I feel like I lost my amount.

I request FK team to give my money back so I will delete my Flipkart account permanently and I will buy anything I need directly don't wanna trust online anymore.

+2 photos

Oct 22, 2019

Complaint marked as Resolved

Received the money back after fights.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Oct 23, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Flipkart SmartBuy XXXL Classic Tear Drop Shaped Bean Bag With Bean Filling with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 21 Oct 19 and should be reflecting on your PhonePe account by now. Your understanding is appreciated.

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Address: 31 shivaji marg motinagar, New Delhi, Delhi, 110015

Dear sir,
I have purchased apple i phone 6-64gb, (Od[protected] from the first day of purchase the touch not work some time, i have many videos for support, also i have complaint 3 times, but concern not resolved. Now your representative are suggest to go service station for the problem.
First of all i'm not going to service station for repair.
Second you have replace the product or refund (10day policy)
If i have problem than why you guys are not understand.
If you have some regard kindly refund me, the worst junk i have purchased form you.

Nov 22, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 18, 2019

Updated by Ekant Chauhan I have also a lots of video to support my words, I also want to upload videos but only add image option is available.

Ekant Chauhan
[protected]
[protected]

Verified Support

Oct 19, 2019

Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details and account details from the shared information. Request you to share the correct order ID in order to assist you further. Hope to hear from you soon.

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Address: Pune

My name ia Rahul bandgar. my mobile no. is [protected]. and my email ID is sri.[protected]@gmail.com.
I bought a mobile phone from flipkart which brand is Realme and model was Realme XT, this colour was perl White. I bought this phone by use my card, but when this product delivered to me and than I unboxed the product, i saw a Mobile is Dead, I immediately packed it back in and put in a request for return to flipkart. I send my return request on October 12, and no response has been received yet, and when I called, it is coming to know that my return request has been canceled, Whereas told to me that I would get a call from Flipkart on 15 October. You will be wait till October 15. and your product will be sent to you, but now it is being said that you will have to wait for call till October 17, because your request has been cancelled, Now it is being told to me that my request has been delayed till the 25th october, no one is giving the correct information. I want to know that Why did my request canceled, how much trouble am I having because of you people, what can I do now, one of you guys sent my product in 12 days and after that the product was damaged, I am upset, please send my new product and Solve my problem quickly, I am waiting for your call, I want my product back with in 2 days, I think I made a big mistake by shopping with Flipkart, further Sector have to think it, please call me as soon as possible, I'm waiting, Now I am being told that now my product will come by 25OCT 2019 and at the same time I will be given a new phone after taking the phone, I feel like my joke is being made, there is no respect to the customer, how much the customer is troubled by the your services, you do not even know, I do not have a mobile, and I am not able to do my job, I am a man doing private job, I am not getting any work, nobody is doing anything for me and my problem, I am absolutely upset, please help me, and give me my new phone,
Even i asked backend team to connect me with there senior team or escalation team, but they denied to help me with that. This is how customer support team and the logistic team are behaving and acting with customers. I asked them to forward my concern to the higher level but they completely denied to help me on those issue.
Could anyone please let me know how can i forward my concern to the higher level of flipkart and let their higher level team knows how these Frontend, Backend and logistics teams and acting on customers issue.

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