Flipkart Complaints & Reviews

Dear team,

My name is pritesh shah. My email id is priteshshah. [protected]@gmail.com and contact number is [protected]

My issue with flipkart has started from 4th oct when i cancelled two products on the same day when i ordered. Flipkart has not yet refunded my money of 5120 rs. And it is still pending. I have called their customer care team several times and everytime they told me to wait for 24 hours however yet nothing has been done an nobody has called me from flipkart. Now they don't even bother replying back. They also deny to give anything in written. They says there is no email or message facility with them to communicate. They just say sorry to me and ask me to wait for next 24 hours. My issue number with flipkart is in[protected].

Please help me to get my refund of rs. 5120 (Five thousand one hundred twenty only)

Regards,
Pritesh shah
[protected]

I ordered a huami smartwatch on 17tu oct, the watch had some issue so i requested replacement, i got replacement on 26th oct, again product has some issue relatesd to charger or battery not sure which one so i requested refund. Then they gave me cutoff date 7th oct but no one came to pick the order, again i called them and again they gave cutoff date 14th oct, again pickup cancelled, again i called they gave 24th oct, now also i got messages from blue dart that ur pickup cancelled ctc to flipkart. Again i called, this pricess is repeating again and again but my product is not being picked.
They r just fooling. Fadeup of flipkart.
Product id
Order id od[protected]

Greetings from mumbai
Sir,
Myself subrata roy ordered nikon d5600 dslr camera worth rs 41999 done with prepaid from my axis debit card on 4th oct 2019 from ms supriya flip kart account.
Order id od[protected].
Tracking id : [protected]
Expected delivery was on 10th oct 2019 but the product is not yet delivered.

On the vigorous conversation related to this delivery with customer care executive there is no transparent confirmation and proper detailing about the product
Hence from the past 6 days i was contentiously trying to get in details from flip kart executive and the post they have not given to me any acceptable answer. Now the product status is showing it is with e com logistic service, and they are denying to handover the product stated they don’t have any payment confirmation from flip kart authority

I was given two flipkart complain id : in[protected]
Sec: in[protected]

But no progress on it from flipkart

Kindly escalate the issue by today on urgent basis.

My registered contact no: [protected]
Email id : [protected]@gmail.com

I have purchased a mobile from flipkart with buyback offer wherein from 18th oct 2019 when i purchase new mobile form flipkart i will get rs 21000 for my old mobile. Now on there flipkart website there is no offer for buyback and my mobile exchange value is reflecting as rs, 6800 and flipkart sent a mail to me for buyback gaurantee even if there is fluctuation in your old mobile value you will get assured rs 21000 as buyback. But they mentioned its on selected mobile but there is no offer on any of the mobile. They charge me for buyback gaurantee and on non of there mobile its applicable i wasted hours with flipkart agents supervisor they just a say its available on selected product but what is that product they dont know. I have search whole website for offer its not there. It means they sold me a buckback voucher which i cant use and it will get expired after 16th jan 2020.

Need help to whistle blow this fraud scheme flipkart use so customers get lure and buy there mobile

Regards.
Shoeab shaikh
[protected]

I had ordered flipkart perfect homes dalton study table on 3rd of october. Product got delivered on 11th october and installation was scheduled for 12th october with their service provider jeeves. On 12th engineer ashu from jeeves came and installed the table improperly and incompletely. He said "he doesn't have some tools so he will come next day morning (13th october) and will complete it. But he didn't come and stopped receiving my calls and updated the status as"installation completed".
I raised a complaint with flipkart for the same on 13th october and i got confirmation from them that my issue will get resolved on or before 17th october.
On 16th i got a called from flipkart escalation department and their executive asked me if my issue got resolved. When i informed him that issue is not yet resolved. He said that we have escalated this issue and it will be resolved by 17th octobet morning. But again it didn't.in the evening 6 o'clock i got call from another executive"nitika", she said is from escalation department and asked me to wait for another 24 hours as she is escalating the issue. When i told her that yesterday on of your colleague that the he has already escalated the issue then why it is not resolved? She said it was not escalated yesterday, i have now escalated and wait for 24 hrs. I asked her to connect me to the higher management but she didn't. She said you will get call from senior management. Again i didn't get any call from management. At night i got an email from flipkart asking me to wait till 19th october (Another 48 hours). When i am trying to update my comment on incident or to track the issue using my app, it is not allowing me to access incident. I am getting message" this incident doesn't belong to logged in account".

I purchased a refrigerator which is delivered on 12 oct 19 but still no progress on installation, for that i contacted to flipkart customer care they have given me flipkart service partner jeeves customer care no, then i have called jeeves customer care they have told no information about installation of product.
It has been 6 days since product delivered but no installation.
Earlier flipkart has given 13 oct 19 for visit of technician for installation then again 16 oct 19 but still no progress.
Please do needful.

Hi,
I was suppose to get my sony bravia tv by oct 10th. Today it is 18th oct. I have still not received the product. The web site still says product will be delivered by oct 10th
I called customer service 4 times so far. Everytime i hear sorry, sorry etc. They also say issue will be resolved in 3 days. And also send email that it will be resolved in 3 days. But i still do no have the product for which i paid in full upfront.
What kind of service is this? I find it hard to believe that with this kind of service anyone will use flipcart, deeply disappointed.

I have ordered redmi note 7s (Astro moonlight white) order id, od[protected], received on 8th october, 2019. I got a defective product. I raised for the return request but they are not solving the issue. They message me to pick the item 16th october, but pick up not done yet till now. I am trying to call flipkart but they are simply wasting my time telling me different different pickup dates again and again. I have been trying to return the item 10 days ago. I want this to be resolved.

Order id: od[protected]

Hi sir, ma'am,

I have ordered a real me c2 from flipkart.com worth rs. Of 5999 on 7thof october 2019. Because of delivery issue i didn't like the product and cancelled it. After that, i got a message from flipkart.com saying that "your refund has been initiated and it will be credited to my bank account in 16th oct 2019.

I waited till 16th of oct but didn't get the message for money refund from my bank account. I called flipkart.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your customer care of your issued bank. Flipkart.com is not going to loot your money. But actually they did. I visited to hdfc bank and they said they have not received any refund from merchant flipkart.com. They said me to ask the arn number from flipkart.com, so that they can check in their system.

Again i called to flipkart.com and asked for the arn number. On that they said that they are not having any arn number since i have done the payment through debit card. Instead of that they had given me one reference no and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the reference number and the refund which had never ever happened.

I again called them and this time they were not even bother to resolve my issue. Instead of that every time they are saying that refund has been done from flipkart.com. Your bank is lying your money, kindly contact to your bank. When i say raise a ticket regaring my issue to your higher management,. I am pretty sure the problem is from flipkart.com end.

Sir, i am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

Order no - odod[protected]
Refund transaction no given by flipkart.com - pzt[protected]cbp3104
Ticket/reference no for the flipkart query raised - in[protected]

Ka: m/s flipkart internet private limited,

We have frustrated and faced a lot of mental agony out of our interaction
And dealing with flipkart and partner brand thomson. We wanted to place a
Couple of facts in reference to our follow ups with flipkart and thomson
All lead to pain and grief... We were also shocked to know the most
Reviews on your portal are fake and paid ones.. (Evidences - exist with us)
. This is against the advertisement ethics.

For the last 5 days everyday someone calling and telling that thomson brand has not been not responding. We had followed with them for 3 months and had the same conclusion. However as the the transaction was made between us and flipkart (Which is face and stands for partner brands thomson) selling tvs very aggressively on its portal www.flipkart.com making huge profits out of a substandard product series.

The product thomson tv sold by flipkart, communicates with a loud warranty. The fact which flipkart also knows through its reviews and hides has come out of our study. Thomson does not have any service backup. It has tie up with a third party which is also associated with many other companies and accuses thomson for nor making payments and representatives tell - do whatever you can!.in our case service person telling its common problem in thomson tvs asked for rs 5000 fixing the tv immediately... We will demand for penalty for such malpractices.

We have suffered from viewing tv and phased mental truam from kids,
Hassles of approaching - multiple ways to brand... Which even has arranged
"auto response machine" which is. Never picked up in last 2 months in our
Follow ups (Evidence exists - in call logs). We claimed not only complete
Refund but also compensation of the same (Details will be part of the -
Legitimate proceedings).

Flipkart accepts that 'thompson' has not been responsive (Evidence exists
In form tele-conversation). Seeking an immediate refund before unstalling the tv, tha thas been offererd by fellows mr. Likhit and shiv shankar.

I have raised a return request more than 4 time. And my product had not been replaced. Nor i have got any call for my escalation.
My phone which i received have got scratches on it. And want to replace it asap.
It's been more than 20 days now. But still no response. Every 3days have to raise an escalation. Still no help found. Please help

Unable to play the games in flipkart from past three months. I have reinstalled the application more than the 10-15 times but still the issue is not yet been resolved. I tried of calling so many times to flipkart customer care but they use to say only that we have noted your issue and already escalated this to the technical team but i don’t know how long these guys are taking to resolve this. Useless application to offer this kind of options to play the games that to what they are offering just to grow the business and for the sake of playstore downloads.

For order od[protected] the refund amount of rs 1868 has not yet been credited to my flipkart wallet balance. I have paid through flipkart wallet balance and despite getting sms and email from your company that refund has been done successfully, there is no credit of the amount to my flipkart balance, which is the same as before the refund was initiated. I have raised multiple complaints via flipkart website as well as on their facebook page, they have promised that i will get the refund yesterday by night on 17th but nothing yet, its 18th. All they say when i contact is, refund has been made, if its made why is it not yet credited to my flipkart balance?

These representatives dont even have the basic way of checking my flipkart balance first before saying something stupid like the refund has been done, if it was done, my balance would have been changed and amount would be added, but nothing like that. So why do you lie or why are you being ignorant? I would want the refund at the earliest because i have paid through your own instrument i. E. Wallet balance, so there is no reason for these kind of harassment and delay.

I purchase ac through flipkart on 28th of september at first i received damaged ac there are yellow spots on the inside panel of indoor unit so i placed replacement request and when i receive my replacement of 10th of october i have faced the same issue and i put a return request this time but till now they didn't even accepted the return equest and just wasting the time. Whenever i contact them they mention please wait for 24 to 48 hours but till now in the last day no one contacted me once. Now they are wasting the return deadline please help me. Please suggest what should i do in this case? Thank you so much

Waiting foe the mi tv product which i ordered on 3rd october, the promised delivery date being today.
Resolve an issue when teh issue is already escalated. I recieved a message saying my issue will be resolved by 18th and on 18th i received a message saying it will be resolved by 22nd. Why do you guys keep a sw if you can't resolve it on time? Maybe stop spending on bringing celebrities and invest in your logistics and website.

Sir
I purchased asus 6z mobile from flipkart. Within two days it started malfunctioning. I was supposed to get a replacement on 16th oct. Which i didn't get. Now i m told to file a fresh request of return and cancel the previous one. I have cancelled the previous request of replacement but now they are not initiating new request. All i get is calls from flipkart customer care that my issue will be resolved in three day. But nothing is actually being done. Please help.

Hi sir, ma'am,

I have ordered a real me c2 from flipkart.com worth rs. Of 5999 on 7thof october 2019. Because of delivery issue i didn't like the product and cancelled it. After that, i got a message from flipkart.com saying that "your refund has been initiated and it will be credited to my bank account in 16th oct 2019.

I waited till 16th of oct but didn't get the message for money refund from my bank account. I called flipkart.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your customer care of your issued bank. Flipkart.com is not going to loot your money. But actually they did. I visited to hdfc bank and they said they have not received any refund from merchant flipkart.com. They said me to ask the arn number from flipkart.com, so that they can check in their system.

Again i called to flipkart.com and asked for the arn number. On that they said that they are not having any arn number since i have done the payment through debit card. Instead of that they had given me one reference no and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the reference number and the refund which had never ever happened.

I again called them and this time they were not even bother to resolve my issue. Instead of that every time they are saying that refund has been done from flipkart.com. Your bank is lying your money, kindly contact to your bank. When i say raise a ticket regaring my issue to your higher management,. I am pretty sure the problem is from flipkart.com end.

Sir, i am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

Order no - odod[protected]
Refund transaction no given by flipkart.com - pzt[protected]cbp3104
Ticket/reference no for the flipkart query raised - in[protected]

Respected sir/mam, i have ordered a shoes and deliver date are 16 oct.2019 but after 48hrs. My product not delivered, i cant trust on flipkart and registered mob. No. [protected] for online order, sir my order delivered on 16 oct. 10am but after 48 hrs. Product cant reacieve to me, please sir help me and deliverd my product today, in my first delivery through flipkart, service of flipkart are very poor.

Ordered a redmi 7s on big billion sale, but the item received was having gps and network connectivity issues, immediately requested replacement. They said a technician will visit, but no further response was from them. And now the status is showing 'replacement rejected, issue resolved'.
What to do now, flipkart is not showing any response now. I have lost my money.

Order id: od[protected]. My issue with flipkart has started from 23rd sept when i returned a faulty piece, which was received by them however they have not yet refunded my money of 1531 rs. They have only refunded 600 smthing rs, major ammt still remains pending. I have called their cust care team more than 15 times, also emailed cs - head team who in return called me on 13th oct and infmred me to wait for 72 hours however yet nothing has been done. Now they dont even bother replying back. I have called over 15 times and every time their inefficient team asks me to wait for 24 or 48 or 72 hours and absolutely nothing is done about it. Their seller 24seven india has even deleted my comments abou the product and not bothering to refund the money. Kindly assist in this matter.