Flipkart Complaints & Reviews

Address: New Delhi, Delhi

I have booked one redmi note 7 pro mobile phone on 02 oct 19 and made payment online. At the time of booking expected time of delivery was 05 oct 19 but till now i have not received item. Status shown that still item not shipped which against the credibility of flipkart. It is requested to inform me about actual delivery date and time. I have make call to flipkart customer service on 5 oct and 6 oct 19 but i am not satisfied with their replies.

Nov 12, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. We have interacted with the customer and informed the order has been cancelled by the courier service provider as the exchange product did not meet seller exchange policy. Hence, requested customer to place a fresh order and closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Zp school, 431133

Dear sir/madam,

I ordered the mobile from flipkart on dated 30.09.2019 this order is in exchange categery. But from your local currier is not accepted my old mobile. He told scrach on your old mobile thats why he is not accepted my moblie.

Then i have complete to your customer care they are told our team is working om your issue. But issue is not solve till time and after your sale close i have received massage your order is canceled.

My quation is what is reason of cancel my order? Because issue is strated from your courrier my old mobile is in good condition. You will be verify this from other soucrces. Also my persal is till currently available in courier office and your customer care is respond very poorly.

I request you pls solve my issue and delivery my mobile as earler.

If my issue is solve before 10.10.2019 i will be go throught consumer court. Becasue your courier service & customer care is mental harshment to me.

Hope you will be cooperte us.

Regards
Sachin patil
[protected]

+1 photos

Nov 14, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response Hi Sachin, We’re writing to you about your recent order OD[protected] for 'Samsung Galaxy A50s (Prism Crush Black, 128 GB)' under an exchange offer. We understand that the Wishmaster was unable to complete the pick up of the exchange product. We're sorry to let you know that your order has been canceled as the exchange product did not meet the exchange related guidelines listed on the product page. Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello team,
I would like to escalate on the poor customer service. When ever we raise a request they will give us some eta, the front line support does not have any information aprt from taking the request.. And then the request will not be addressed even after completing the eta and again if we contact the customer care the whole cycle repeats.

This is the third time i am facing the same kind of behavior.
Actually my pay later option is not working.. So i have requested to fix this before sale completed.. But it didn't happen..

I think it's better to choose another shopping site instead of wasting time here thinking flipkart is the best and they will give importance to their customer.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response Hi Pawan, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.

Oct 12, 2019

Updated by D.BalajiKumar Reddy Hello please find the email I'd.

[protected]@gmail.com
Number:[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700005

I ordered realme xt 6gb 64gb pearl white from flipkart on 29th september 2019. The order i placed was to be fulfilled by vision star seller but when i got the box it was from konde products and services private limited. Inside the box i got vivo powerbank and soap. I already paid the delivery boy amount of 16999 for mobile (Cod) but i brought it inside the house and opened the product.
Please help me with this

Nov 9, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 06, 2019

Updated by Manash Bhowmick This is the invoice of my mobile from the above mentioned seller

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the return of the product. We have interacted with the customer and raised a return request for the replacement of the product. The seller has confirmed the replacement product has been delivered on October 13, 2019. Hence, closing the complaint from our end.

View replies

D

Deepshah08

from Mumbai, Maharashtra

Oct 11, 2019

Same issue faced by me also

Reply

Deepshah08's reply, Oct 11, 2019

Issue resolved

U

Unleasher

from Mumbai, Maharashtra

Oct 11, 2019

Manash is just faking his claims. I agree that flipkart did provide soaps but that was back in 2015 it has been 4 years since they improved. Stop making false claims and pay for what you bought

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 21, Gangs Bihar Colony, Ajaypur, pahari, Sikandar kampoo, La, Ajaypur pahadi ke pass, Sikandar kampoo, Gwalior, Madhya Pradesh, 474001

Return id,[protected], my product is already been taken by your wishmaster named rajesh gujar, mobile : [protected] on 2 oct 2019, but he told me that since he was late on that day due which my pick get locked, so please approve my return request so that he can complete the pickup process.
You people can verify by asking your wishmaster and i have also cctv footage of 2 nd oct when he took my product without giving me recieving.

+1 photos

Oct 10, 2019

Complaint marked as Resolved

Follow up regularly on cc.

Flipkart customer support has been notified about the posted complaint.

Oct 06, 2019

Updated by Saarance Bhatnagar Logistic partner name is : Ekart, Gwalior.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Oct 08, 2019

Updated by Saarance Bhatnagar Please notify me for any update..

Verified Support

Oct 11, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble you had to go through about the return of your product(Wonder World ® Oxygen Blood Pressure Wrist Watch Silver Smartwatch). However, we are happy to let you know that the seller has completed the return request and the refund of ₹ 2294 on 10 Oct 19 to your bank account. As per standard banking procedures, it will be credited by 11 Oct 19. Your kind understanding is appreciated.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the return of the product. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed the refund has been completed on October 10, 2019. Hence, closing the complaint from our end.

View replies

S

Saarance Bhatnagar

from Pune, Maharashtra

Oct 8, 2019

Please update on my complaint.

Reply

S

Saarance Bhatnagar

from Pune, Maharashtra

Oct 9, 2019

When my complaint will resolve

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 3-2-29, SHIVAJI NAGAR, BESIDE BK ENCLAVE, Hyderabad, Telangana, 500089

In the big billion day sale, i ordered real me 5 mobile but seller sent me a used mobile which is not in working condition, i got the mobile with installed screengurd and the back cover also it had other apps which was installed by the previous user. Never ever the new mobiles will not come with screen guard and back cover. And also the camera is not at all opening and very slow. The seller making the customers fools by sending used mobiles and also the mobile is not as described in the description.

The customer care executives are very rude and they are not giving us proper resolution.in the website, there is no replace or refund. I called to customer care number too many times they are postponing the issue regularly. When i ask them for replacement or refund they are asking me to wait 3days time after three days again i connected with them simply they said seller not responding. Is the seller operating flipkart or flipkart maintaining the sellers i don't know? And all the customer care executives are irresponsible and every time i called them they ask the same questions like what is the issue... Again i need to explain the full story...

Nov 9, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 06, 2019

Updated by myjagadish When I had the first discussion with the CUSTOMER CARE executive she said a refund will have happened in 2 working days . with her words I ordered another mobile till the date issue was not resolved and in the next conversation another executive said refund will not be provided we can give only replacement. in the Flipkart there is no proper guideline for the CUSTOMER CARE executives all are half knowledge people because of this ### I ordered another mobile.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ranchi, Jharkhand, 834009

Today when the delivery guy was checking the exchange product, he removed the screen guard which left a mark in the screen to which he denied to take the product.
This is the second time i am facing this problem.
First time, the delivery guy saw the exchange product and marked it as damaged because the cover of the phone had a mark (Not a scratch). And the mark was there due to the constant opening of back cover. The delivery guy wanted a new product in exchange

Second time, the same delivery guy arrived for the delivery of another phone and he also denied that. This was because while he was checking the exchange product he opened the screen guard on his own which led to make a scratch on the screen and then he said that the item does not match the required conditions to be exchanged

It is high time now. I want an immediate response to this and some strict action should be taken

Nov 8, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint stating that the courier service provider denied to pick up the exchange product. We have interacted with the customer and informed that the order has been cancelled by the courier service provider as the exchange product did not meet sellers exchange product. Hence, requested customer to place a fresh order and closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Guntur, Andhra Pradesh, 522004

My name is rajesh, mobile : [protected], i had ordered an item on 4th october, while i am checking with my pincode, it shows as the delivery time is 3-4days, but after completion of the payment for that item, it is showing as 7 days, the flipkart guys are cheating, and the customercare is not responding properly, some agents are disconnecting the call, and they saying that there is no complaint about this, so what can i do, 8th october is festival, so thats why i had ordered mobile, so what can i do, i am very angry on customer care agents

Jan 27, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Oct 07, 2019

Updated by Rajsailu How much time, it will take to revert, are you gaming with me? @ morning you sent this message, after that there is no intimation

Oct 08, 2019

Updated by Rajsailu Hello flipkart, why are you not responding in consumer forum also, you are not giving even 1% of value to the customer, very very worst customer care service from you, they are not responding properly, every time they are saying only one thing, raised an issue for three times, from 5th september, every time they are raising issue, but issue not resolved, not good, absolutely not good, it will leads to down your business

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. We have interacted with the customer and confirmed that the order has been delivered on October 09, 2019. Hence, closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I Satish Kumar Singh, I ordered 2 phones on Flipkart on 30 September 12 am at the time when the flash sell was running and my order was placed, and its delivery date was on 5 August but on 5 August I received a call from Flipkart asking that we are unable deliver your product of some reason and we want more time or cancel your product and again place order. I am unable to cancel my product and order again and I was harassed from 30th sep to 5 august.

+2 photos

Oct 6, 2019

Complaint marked as Resolved

pls solve my problem soon as possible, [email protected]

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response Hi Satish,

We're writing about the status of your order with order id OD[protected].

While we were tracking your order to make sure that it reaches you on time, we see that it has been canceled by the seller due to unforeseen reasons.

If you like, you may place a new order for the product, the seller will work with the courier service provider to ensure the product reaches you.
Please use the survey below to tell us about your experience with us.

Have a nice day!

Verified Support

Oct 07, 2019

Flipkart Customer Care's response A duplicate complaint of c2473986. Hence, closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 40/41-B, Sankalp siddhi park, near vasundhara residency, airport road, Rajkot, Gujarat, India Airport Road, Rajkot Gujarat - 360005, Rajkot, Gujarat, 360005

Sir, we had order redmi note 7 pro online on flipkart... We received a faulty piece.. It has problem in camera lenses.. And phone hangs.. We called customer care so many times, every time they ask to trouble shoot the problems and explain the things over call.. We trouble shoot the problem four times.. But nothing helped... We even went to mi service centre, they accepted that camera lenses are faulty.. We raised return request as customer care didn't support.. They are not even sending their technician.. They are asking for 3days time to send technician.. By the time, the time to raise return request would lapse.. N automatically our return request gets rejected.. We have even raised complaints so many times.. They are not accepting return request

+5 photos

Nov 13, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint stating that the product delivered id defective. We have interacted with the customer and raised a return request for the refund of the order. The seller has confirmed the refund has been completed on October 12, 2019, which should have been reflecting in customer credit card account by now. Hence, closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: No.12,kambar street,nilamangai nagar,adambakkam, 600088

I have received a faulty product. While charging it is getting overheat. I feel it is unsafe. When I contacted flipkart they informed that they can only provide replacement. But Iam totally disappointed, unhappy and feel so unsafe with the product. I am also ready to buy another mobile with extra cost but not the same. So I need my money back as refund.
Product: lenovo k9
Order id:OD[protected].
Delivery date: 3/10/2019

Flipkart customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

I want to highlight an extremely disturbing issue which is really a cause of concern for customers like me who are associated with flipkart for long... During the recent big billion days sale from 29 sep 2019 - 4 oct 2019, i ordered a product furncentral metal open book shelf (Finish color - pink) for rs. 1, 174 on 2 oct. The product was delivered on 6 oct and when i opened the package, i saw a canvas painting instead the book shelf (Wrong product delivered).
When i called customer care to raise the concern, the executive told me that he will initiate the return request, however the seller will only refund the money and will not resend the product. I requested that i do not want the refund but the actual product ordered initially, he said that he can not help as this is sellers policy.
Now understand, i paid rs. 1, 174 during the sale period and i did not get the actual product. They will refund my money and if i reorder this product now, the cost is rs. 1, 877. Without any fault of mine, i need to pay rs. 700 extra because it's seller's discretion and flipkart could not do anything as a helpless child in this case without having a little bit of concern for its customers.
I was there on the call for 47 minutes and the executive could not connect me to any senior (Kept me on hold for almost 15 minutes) and could not give me a reference id for the call and even said that he could not register a complaint. This is really frustrating and flipkart being the leading e-retailer of the country does not seem professional or concerned about the customer satisfaction. No surprise as it is still behind amazon and a long way to go to reach there.
I am not sure and not at all confident that if this concern of mine would be noticed or even addressed however it is certain that the customer base is shrinking for flipkart basis these kind of experiences many such customers like me are facing everyday.

Thanks
Amit chandan

Jan 29, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order and account details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.

Oct 08, 2019

Updated by Amitc7917 Order Id is OD[protected]. Please check and revert at the earliest.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order and account details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 248009

Website: www.flipkart.com

I have bought a phone from flipkart (Order id - od[protected] which i have found to have a manufacturing defect of getting itself turn off for no reason. The issue was not permanent but it had happened for 10-15 times in last 2 days. I had made a video of the problem as well for a matter of proof. The phone is having a 10 days repalcement, so i have requested for its replacement.in response the technician did arrived and confirmed that the phone is having issue with switch off, side lock and finger print sensor.in fact the technician did mentioned this thing in the response sheet. But later in the evening i have received a mail from flipkart that the seller has rejected my request stating that the problem is only a short term problem and the customer is satisfied with it. And the issue was resolved from their end without my consent.
Firsty how can i be satisfied with it. And secondly it simply means that 60% working phone is as good as 100% and anyone can sell any crap product from flipkart without any flipkart interference.
Flipkart is leaving this issue entirely on seller and jeeves (The technician belonging company) and saying it will be solely determined by the seller only and not by flipkart. So why making fool in the names of flipkart assured product and 10 days replacement.
I think the technician written statement about the product should be sufficient enough to accept my request, then why putting terms and conditions in that.
Please look into the issue.

+1 videos

Oct 6, 2019

Complaint marked as Resolved

I have bought a phone from Flipkart (order id- OD116662357225680000 ) which I have found to have a manufacturing defect of getting itself turn off for no reason. The issue was not permanent but it had happened for 10-15 times in last 2 days. I had made a video of the problem as well for a matter of proof. The phone is having a 10 days replacement, so I have requested for its replacement. In response the technician did arrived and confirmed that the phone is having issue with switch off, side lock and finger print sensor. In fact the technician did mentioned this thing in the response sheet. But later in the evening I have received a mail from Flipkart that the seller has rejected my request stating that the problem is only a short term problem and the customer is satisfied with it. And the issue was resolved from their end without my consent. Firsty how can I be satisfied with it. And secondly it simply means that 60% working phone is as good as 100% and anyone can sell any crap product from Flipkart without any Flipkart interference. Flipkart is leaving this issue entirely on seller and Jeeves (the technician belonging company) and saying it will be solely determined by the seller only and not by Flipkart. So why making fool in the names of Flipkart assured product and 10 days replacement. I think the technician written statement about the product should be sufficient enough to accept my request, then why putting terms and conditions in that. Please look into the issue.

Flipkart customer support has been notified about the posted complaint.

Oct 06, 2019

Updated by saurabh7744 consumer complaints logo
menuSubmit ComplaintSearch
Home iconHome
Question iconQuestions
FAQFAQ
Search
search
Account
Messages
Notifications
Complaints
Sign out
© 2019 Consumer Complaints Forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

Mobile HandsetsFlipkart phone replacement request rejected
[Resolved] Flipkart — phone replacement request rejected

1 Review
India
saurabh7744 on Oct 6, 2019
Order ID: OD[protected]

I have bought a phone from Flipkart (order id- OD[protected] which I have found to have a manufacturing defect of getting itself turn off for no reason. The issue was not permanent but it had happened for 10-15 times in last 2 days. I had made a video of the problem as well for a matter of proof. The phone is having a 10 days repalcement, so I have requested for its replacement. In response the technician did arrived and confirmed that the phone is having issue with switch off, side lock and finger print sensor. In fact the technician did mentioned this thing in the response sheet. But later in the evening I have received a mail from Flipkart that the seller has rejected my request stating that the problem is only a short term problem and the customer is satisfied with it. And the issue was resolved from their end without my consent.
Firsty how can I be satisfied with it. And secondly it simply means that 60% working phone is as good as 100% and anyone can sell any crap product from Flipkart without any Flipkart interference.
Flipkart is leaving this issue entirely on seller and Jeeves (the technician belonging company) and saying it will be solely determined by the seller only and not by Flipkart. So why making fool in the names of Flipkart assured product and 10 days replacement.
I think the technician written statement about the product should be sufficient enough to accept my request, then why putting terms and conditions in that.
Please look into the issue.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the product being defective. We have interacted with the customer and informed that the service engineer has confirmed that the issue has been resolved in customer device. Hence, closing the complaint from our side.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: H.No: 8-7-115/2, R R Township,Old Bowenpally, Hyderabad, Andhra Pradesh, 500011

I have ordered a phone on 30 september 2019 in flipkart big billion day offers. The phone was out for delivery on 2nd october. As 2nd october was a public holiday i was not at my office and hence i told the delivery boy that i would take my phone the other day. The delivery agreed for that. Later i contacted flipkart customer care on 3rd and 4th of october regarding my delivery details. They said that it will be delivered by 8th of october. But once the big billion days finished on 5th october early morning at 1 a. M i got a mail from flipkart saying that my order was cancelled by wishmaster.
This is mear exploitation of customers during the festival season and absolute malpractice at a scale. You have blocked me till the end of season and assured me that product will be delivered at promissory date. Assuring customer don't go away with other vendors and after stopping me from purchase of products from any of the compitators during the sale season and keeping my money with you during this period and with precise and after periodic assurance given to me that product will be delivered at the promised date you have cancelled the order with out my consent at the end of sale season.

If flipkart have to do the cancellation it should have been done much earlier during the sale season. I would like to go for legal proceedings if it is not arbitrated and my product is not delivered.
Order id : od[protected]

+1 photos

Nov 11, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint stating that the order has been cancelled without customer consent. We have interacted with the customer and informed that the order has been cancelled due to unforeseen reasons. Hence, requested customer to place a fresh order and closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Hyderabad, Andhra Pradesh

I purchased realme 5 pro during big billion days on oct 3, 2019. Still it is not delivered i m flipkart plus members which offers among other things faster delivery. They are telling that delivery will take place by 14 october, 2019. Very late delivery. I regret using flipkart for online shopping. Amazon is giving very fast delivery. Flipkart are not able to deliver in metro city hyderabad. I can imagine their services.

Nov 13, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. We have interacted with the customer and confirmed that the order has been delivered on October 09, 2019. Hence, closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 226021

I had ordered a honor 10 lite mobile phone from flipkart during the big billion days on 30th sep 2019 and the order was placed by flipkart and shipped but on 3rd oct when i went in track order section it shown that my order is in lucknow and out for delivery but i didn't got any sms or call that my order is out for delivery and no delivery agent came to deliver my order and in the morning of 4th oct i got a sms that delivery failed and when i called to flipkart executive he told me that u have cancelled your order but i didn't cancelled my order and i didn't get any sms or call about my order delivery and cancellation. I told him to reattempt my order and he told me that he reattempt my order and u will got your order in one working days but till now 6th oct i didn't get any update or sms or call about my order and no change in my tracking status. Today i went to my nearest ekart hub by order is coming there was no update about my order. Now what should i do now???

Nov 18, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. We have interacted with the customer and informed that the order has been cancelled by the courier service provider due to unforeseen logistics issue. Hence, requested customer to place a fresh order and closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: A-103, Dwarka Dham Appartment Plot No-13 , Sector 23 , Dwarka NEW DELHI, DELHI 110075 DWARKA SEC 23, New Delhi - 110075, Delhi Mobile:- 9643004920, New Delhi, Delhi, 110075

This is regarding my order id :- od[protected] and od[protected]
Both the orders having exchange of old mobile phones, in which the old exchange items has been denied by the delivery executive,
While there is no such issue found in both the phones, all features are working fine in my old phones. No such dent or crack is there, both are brand new phones. Attaching pic for reference.
Request you please accept my exchange today itself & deliver my product, as i am not available for next 2days.
I have been talking several times with customer care managers, but they are unable to resolve this issue.
I am escalating this issue to higher management because i am not getting proper response from cc team.

I got a call from escalation team in the morning (From kartik), no action taken yet, let me know who will be the next escalation point whom to reach.
No resolution yet, i would request kindly intervene for delivery of my product asap.

This is very poor service from flipkart, as a customer i am not happy with the type of policies flipkart is having which is cheating the customers.

+4 photos

Nov 20, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 06, 2019

Updated by Priyaranjan Nanda Dear Higher management Team,

I got this mail in the evening, While no one came to pick up the exchange item, This is really a frustrating service from Flipkart, Just cheating the customers, I am going to lodge a case in my jurisdiction tomorrow morning if the products ordered by me (both the orders) will not delivered by 12PM tomorrow .

Really a bad quality service which I am facing for the 3rd time which I was not faces with Amazon till now.

Br
Priyaranjan
[protected]

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint stating that the order has been cancelled without customer consent. We have interacted with the customer and informed that the order has been cancelled by the seller due to unforeseen issues. Hence, requested customer to place a fresh order and closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Pune, Maharashtra, 411037

I have ordered redmond note 7s. Product has been shipped but not delivered as per expected date of delivery
Order id - od[protected]

Below is tracking status from 4th october.

Your order has been dispatched from the flipkart facility.
Wed, 2nd oct '19 - 1:57pm - mumbai
Shipment in-scanned at motherhub_ptg
Wed, 2nd oct '19 - 2:07pm - mumbai
Your order has arrived at our flipkart facility.
Wed, 2nd oct '19 - 2:07pm - mumbai
Your order has been dispatched from the flipkart facility.
Wed, 2nd oct '19 - 9:21pm - pune
Your order has arrived at our flipkart facility.
Thu, 3rd oct '19 - 2:12am - pune
Your order has been dispatched from the flipkart facility.
Thu, 3rd oct '19 - 4:59am - pune
Your order has arrived at our flipkart facility.
Thu, 3rd oct '19 - 8:29am - pune
Your order could not be delivered today and will be delivered in the next 3 days.
Thu, 3rd oct '19 - 9:34am - pune
Your order has arrived at our flipkart facility.
Thu, 3rd oct '19 - 9:34am - pune
Your order has been dispatched from the flipkart facility.
Fri, 4th oct '19 - 8:11am - pune

+3 photos

Nov 10, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. We have interacted with the customer and informed that the order was delayed by the courier service provider due to unforeseen logistics issues. However, the seller has confirmed the order has cancelled by the customer due to the delay. Hence, requesting customer to place a fresh order and closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I've order a mobile phone. Promised delivery date was 4th oct'19 but product reached my place and again returned back to mother hub. Now there's no tracking details since last 48 hrs and customer care is saying wait for 5 days, your issue will be resolved.

They don't even have the courier exact address, they can't even contact them until the order is out for delivery. I'm in doubt if flipkart is working under courier company.

+1 photos

Jan 30, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response We will revert on it.

Oct 10, 2019

Updated by Arabinda9 Till now no resolution provided . Very pathetic service, Flipkart doesn't have any access to delivery courier team and don't have a single info extra than what I have . Even they can't contact courier company because they don't know the exact detail of them . How this company is surviving ?

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. We have interacted with the customer and confirmed that the order has been delivered on October 10, 2019. Hence, closing the complaint from our end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patia, 751024

Website: www.Flipkart.com

To
The ceo,
Flipkart
Kind. Attention
Sachin bansal sir
Binny bansal sir,
Dear sir,
I, am suffering with a exchange related issue since 1st october 2019, no resolution provided and false commitment dates are provided every time, 1st it was 3rd october, then extended to 4th then 5th the 7th. why i am suffering so much and why your company is playing with me like this. if you are not accepting any old phone without any defect why are you offering exchange??
Why are you cheating like this?
Being a flipkart customer i am shocked and irritated abt this matter.
Please provide me my product without further delay.
Thanking you
Sarit sekharsent

+2 photos

Nov 7, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response Hi Aakarsh, We’re writing to you about your recent order OD[protected] for 'OPPO F11 Pro (Thunder Black, 128 GB)' under an exchange offer. We understand that the Wishmaster was unable to complete the pick up of the exchange product. We're sorry to let you know that your order has been canceled as the exchange product did not meet the exchange related guidelines listed on the product page. Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response Hi, We’re writing to you about your recent order OD[protected] for 'OPPO F11 Pro (Thunder Black, 128 GB)' under an exchange offer. We understand that the Wishmaster was unable to complete the pick up of the exchange product. We're sorry to let you know that your order has been canceled as the exchange product did not meet the exchange related guidelines listed on the product page. Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.

Flipkart Complaints & Reviews

File a complaint to Flipkart

Flipkart reviews & complaints page 1131

non delivery of mobile at schedule date

Post your Comment

order is not process properly till issue is pending

Post your Comment

flipkart customer service is too poor

Post your Comment

realme xt 6gb 64gb

Post your Comment

order idod116617842080967000, return id12101670969439831144 product has already been taken by your wishmaster but still pickup not completed

Post your Comment

defected item delivered and requesting for refund or replace from flipkart

Post your Comment

the exchange process

Post your Comment

cheating on delivery timing

Post your Comment

mobile not deliver on time or cancel of my product

Post your Comment

online order of mobile

Post your Comment

received faulty product

Post your Comment

wrong product delivered - flipkart refunding instead of redelivering

Post your Comment

phone replacement request rejected

Post your Comment

flipkart cheating and cancelling order at the end of big billion day season without my consent

Post your Comment

realme 5 pro

Post your Comment

honor 10 lite mobile

Post your Comment

reg my order id :- od116681495574487000 and od116681133090110000

Post your Comment

product not delivered to me redmi note 7 s

Post your Comment

product not delivered even after 48 hrs of promised delivery date

Post your Comment

not delivered product and harrassing od116663734376836000

Post your Comment

Related businesses