| Address: Ghaziabad Ghaziabad, Ghaziabad, Uttar Pradesh, 201003 |
Order id - od[protected]
Dear support,
This is to inform you that we have purchase the mi note 7 pro from filpkart & received to me 3-oct-2019 with 10 days replaced & refund policy this product after that i have used this phone same days
& it phone was very heatup & over heating without any application & internet after that i have raised the complaint for replacement this phone in my filpkart app & after that call recieved from filpkart team for mobile troubleshooting and i flow the troubleshooting but problems not resolved same problem after all troubleshooting after that filpkart assigned the engineer for technical visit for home & and engineer visit my address and check & found phone heatup 49 tramp without any application call & internet but filpkart closed this complaint with out solution used again i have raised complaint to filpkart after that new technical engineer visit at home for phone troubleshooting same problems phone team is 49 without any application used but filpkart & filpkart sailer not understand my problem and filpkart closed my complaint, filpkart team 4 time cancel the my replacement request & i have many call to filpkart team not action taken filpkart as per filpkart policy.
The filpkart is not replacing my phone, make my money, i am losing time in the morning, yet i am unable to understand such a baby and there is a question of someone's life.
Plz check the attached file for your reference
This is very very poor service from filpkart,
I request to you please take the action to filpkart, please resolved my problem,
Email id - [protected]@gmail.com
Order id:- order - od[protected]
Regards
Vipin sharma
Flipkart customer support has been notified about the posted complaint.
Oct 09, 2019
Updated by 1vipinsharma Dear Support Team,
Filpkart again reject my phone replacement request,
Please take the action
Verified Support
Oct 09, 2019
Flipkart Customer Care's response We will revert on it.
Oct 09, 2019
Updated by 1vipinsharma Dear Support Team,
Till now no action taken from filpkart team,
Oct 11, 2019
Updated by 1vipinsharma Filpkart ti now no action taken and my phone not replacement
Oct 14, 2019
Updated by 1vipinsharma Dear Support team
Till now no action taken
Oct 18, 2019
Updated by 1vipinsharma Dear Support Team,
Filpkart close my compliant with confirmation, still now my problem not resolved & Phone heat up problem,
Filpkart not replaced my phone as per return policy,
Please Take the action