Flipkart Complaints & Reviews

Hi i have buyed adidas shoes from flipkart and it was delivered on 11sep cost of Rs17999 quantity of 2 total cost is 35998 the size does not fit and there is no comfort for those shoes and now flipkart is not accepting return request as they mentioned 30 days return policy and they have just blamed me here i will mention my order id also, Order ID - OD[protected] so please contact flipkart and do need full to me sir i never again buy any product from flipkart.

Hi,
We bought this Item from flipkart site, as this item was defective we requested to return this item.

It has been last 1 week there are not returning it and just postponing the dates.
There customer support has been pathetic.
It seems this is a fraud and we are being cheated by flipkart.

I ordered a new phone is exchange on my old phone and during delivery Wishmaster refused to make the delivery. Without any proper inspection he rejected my phone stating that his device is not working and he cannot proceed. He then said that another wishmaster would come and inspect and deliver the product but that did not happen. I regularly followed up with Flipkart and called them around 25 times to enquire about my order. They kept saying that we are working on it and will update you. But it went on and on and after 3 days my order got cancelled WITHOUT any approval from customer side.

I even agreed to pay the exchange amount but the Wishmaster did not agree to that as his behaviour was very rude and unprofessional. He said that I cannot do that and he is not aware of that. My old phone's condition was good and it had no dents or scratches and it was passing all the checks as mentioned in the website.

Who gives the authority to cancel the order without customer's approval?
Flipkart services has degraded.

I have bought flipkart marq 4k tv last november order id od[protected], but the tv is not working after 4 months. I have raised a complaint on last june 6th 2019 since i didn't get any response from marq.
There is no response if i reached marq by mail or call from last 3 months. Simply they replying continuously to wait for 5 to 7 business days from the month 6th june 2019. Hereafter i don't want service or replacement. Please refund my money.

My humble request, dont cheat customer who believe flipkart like this.

Please do the needful my above request.

. I booked a product refrigerator on 26aug delivery date is 5 sep but till now product not deliver on mention address. no updatation on that after 31 aug. please take action against them. I talk to customer care then daily by daily they told me please wait my team work on that but last 10 days no output. I talk to them I cancel this product then they told me ok i[censored] want to cancel then u can do. means they will take money 14000 15 days and finally told me i[censored] want then u cancelled. there is some policy for that if they r not deliver his product on same delivery time then it will return with whole money with compensation.

Flipkart is cheating customers with fake delivery dates and trying to increase sales!! 4 out of 5 orders from Flipkart were failed to delivery on the promised delivery date!! Worst of all when i have reached out to customer service, they read out a line" Due to unavoidable circumstances logistics team couldn't deliver, we have escalated this issue" Well how many times this happens?? Why it keeps happening why no action taken against logistics team??
Flipkart is doing this on purpose and i would like to complaint against fraud from Flipkart and claim compensation for causing me inconvenience and wasting my time!! Customer service agents dont have basic knowledge and keep reading same line again n again!! I want flipkart to stop this malpractice of selling with fake delivery dates, promise of faster delivery when even after a week product is not delivered! Proof attached delivery date promised 5th Sep 2019, even on 12 Sep 2019 product was not delivered n no reason provided for delay!!

Hi,

I ordered an mi tv on 5th september 2019 from flipkart under their
"ganpati festival sale" - order # od[protected]. I had opted to exchange my old lcd tv after looking carefully at the t&cs stated by flipkart.

The delivery date was 7th sep 2019 but the tv was delivered at 9th sep 2019 after numerous follow-ups. On 9th sep 2019, the delivery boy (Wishmaster) verified my old tv for 10-12 minutes and found that the tv had a sound issue. He denied to pick up the old tv due to this issue. I spoke to him and explained that as the t&cs stated in flipkart, this is not an issue. He replied me stating that "no one over here either reads or follows the terms and conditions, we do our checks and decide". I have pasted the terms and conditions for reference below.

Please note that the order was to be delivered at rajkot, gujarat (Pin: 360005) whose delivery team did not care to follow the t&cs. The wish master name and contact details are as below. They insisted that if flipkart informs us, we have no issues in exchanging your old tv.
Sagar (+91-[protected])
Haresh chaniyara (+91-[protected])

I thereby contacted flipkart every day from 9th sep 2019 until 13th sep 2019 (Today) to seek help. They had raised the incident in[protected] on 9th sep 2019 with a promised resolution date of 12th sep, 2:30 pm. They kept assuring me that their team will contact me, but no one called me till date.

My parents stay in rajkot who were expecting this delivery. This is a clear case of "mental harassment of senior citizens" and i will request flipkart to compensate by considering the exchange of my old tv and also by furnishing an unconditional apology to me and my parents.

To quote, these are the terms and conditions that were stated in flipkart.

"please note that working tvs (As per the customer declaration) with no physical damage will be eligible for exchange and for non-working tvs (As per the customer declaration) with no physical damage will be eligible for exchange"

Products that will not be picked up:

For working conditions tv:
Not working (If customer has not already declared this while opting exchange) - not switching on
Display issue - discoloration, spots, lines or static on a part of the screen. Muddled or no display
Screen damage - scratches or crack on the screen
Plasma tvs will not be accepted
Black and white tvs and monitor screens will not be accepted
Any government sponsored/ngo funded freebie (Gift) tv will not be accepted

For tvs in not working condition (As per the customer declaration)

Screen/body damage - scratches or crack on the screen/body
Plasma tvs will not be accepted
Black and white tvs and monitor screens will not be accepted
Any government sponsored/ngo funded freebie (Gift) tv will not be accepted.

Expecting a resolution at the earliest.

Regards,
Pratik mavani
+91-[protected]

I ordered one Huawei y9 mobile.And the seller sent me a used phone. Now the flipkart is not ready to give refund /replacement. I got a mail saying they need my concern to file a FIR with this issue, and I replied to that mail saying "do it". But on next day I got another mail saying my account is blocked because there were no reply from my side. On calling cc they said the back end team sent a mail asking for my ID proof and I didn't send the same. But I didn't get any such mail and I was ready to send my ID proof. But now the they blocked my account (and I have Rs 1300 in my wallet) and not ready to replace the old phone.

Order ID - OD[protected]

Dear one
I have order 2 product from flip kart on 1st sep19 amount debited from my credit card 505/-, alloy jewel set is received but i am canceled order of maroon flat and his kung of 244/- is not received in my account. I am many time call to your customer care they said amount is credited in account. But it is not show in my account. I have screenshot of my credit card statment where transaction of 505/- is made and 244/- of refund amount is not reflecting. Kindly help in it

There is signal problem in my redmi 7 pro handset. Sometimes network signal shows up and sometimes no signal shows. When same sim inserted in some other handset no network issue is being faced.
Me also visited at mi center on 6th of sep,
They already mention in job sheet phone network was not working properly
I am already registered refund to flipkart
They denied for replacement of products and refund

Seeking for help

I ordered a product on Flipkart on 5th sep its promised delivery on 8th sep it delayed.im not judging u on delay.ur a national company ur showing false tracking details.still now product not reached.i contacted customer support they are also not responsible well.delhivery courier service they sent. my order id[protected]

Have orderd one wallet of 451 they said wait for 5 sept 2019 by refund will credited but they did not give any refund and mobile of redmi k 20 6 gb 128 gb storage on 25 august and cancel on 29 august i did not receive product dew to late delivery it was 23999 rupees cost on emi and any refund they make frodus of 24500 they said refund already transferred but amt is not credited i have call 100 times on flipkart mera emi abhi talak nahi aaya...

Faulty asus 6z sent & no replacement provided within 10 days of purchase when asked for it. The on call executive made a million excuses, asked a billion questions, as if they are from cbi & i was a criminal, appalled!!!

Flipkart executive completely refused replacement despite constant issues with the phone, finally had to make a videos & post it on youtube. Please have a look:

Constant rebooting of asus 6z:

https://youtu.be/zUmlX4Bd7fY

Big time fraud by flipkart:

I brought whirpool refrigerator 340l from flipkart on 7 september. Order id od[protected]. On next day, ants and insects are coming out from inside wall of refrigerator where insulation are damaged. I raised concerns to flipkart and following up with daily basis, there is no replacement yet from flipkart. Also, same day i raised concerns to whirpool company (Complaint no. Cn[protected]). Service engineer has visited my home and confirmed that refrigerator need to be replaced through flipkart. There is no proper reply from flipkart to replace the product

My account got blocked
Without any notification and the reason was given that system has found
Multiple returns. Please check in your system as my orders were getting
Cancelled by itself only. I raised a complaint about this also. I have my
Voucher added in my account and have ordered a lot of items as well. You
Guys provide such a bad support. I raised a complaint when one fake order
Was placed through my account using my wallet. But u people didn't do
Anything at that time. I tried to tell about this issue to your customer
Team that my order are getting cancelled automatically no action was taken
At that time also. And why you people provide return policy then. And if a
Customer is not satisfied with any of the product he will surely return
That. I dont think that i have returned this much product that my account
Was needed to suspend. I'll definitely gonna post all this on social media
That what a worse service you people provide. Then i asked for redemption of my supercoins which i earned after shopping for thousands. But its not possible. I stated them that please look into this matter as return was not from my side. My all power bank order got cancelled from system end. Please check i raised a concern about it over chat also. And why you people provide return policy then you could have blocked my returns in future. Seriously nva gonna buy or reconnect this to anybody ever. Even if my account is blocked i dont care about it. There are lots of good service providers in the market. People can buy from there. But i want to have my voucher (For which request has been processed) and use my my coins also. Even if there is something wrong then show me a proof. I have faced lot of issue. My refund of rs apprx 2 lac was stucked for almost one month. Had to go through a lot of tension. My accoynt was hacked raised a complaint about it not action ws taken. Order were getting cancelled due to technical issue. Complaint was raised. But no action was taken. You people dont care about when a customer go through a lot of probs. And u can block account just with one lame issue.

This is relating to order id 'od[protected]' cancelled on 08th august 2019. I am writing mail from august 08th 2019 and every day i am getting reply that i need to wait for another 24 hours. It is very bad service from flipkart. For cancelled item why you are taking 20 days time to refund. It is shame that flipkart is not able to refund a small amount of around rs 10500. Such a big company in market my credit card statement generated and on or before 01 september 2019, i need to pay from my packget or else they will charge penal interest. Will you pay penal interest as this is relating to flipkart’s blender mistake. If this is not resolved, i shall go to consumer court and ask for damage amount as you have given lot of trouble and unnecessary pressure to me. It is unfortunate that whenever i spoke about the above issue to customer care, without any resolution i am being informed to give rating for customer support. Please intervene and resolve the issue immediately. *thanks & regards* *vyas

I ordered redimi note 7 pro nebula red online from flipkart, but there is hanging and heating issue available in my phone and technician from jeeves company visited two times but eveytime they generate fake reports and cancelleed my replacement, if flipkart unable to service their customers then quit their company ;: registered mobile no [protected] from whom ordered phone,

Contact number
[protected]

Regards
Aruu goel

Hi team,

I have ordered rakhi worth of rs 347 (124+124+124) and sunglasses fasttrack 2099rs, rakhi deliveried wrong one (Ordered 124 rs deliveried 40rs rakhi) sunglasses with size issue i made it both for returned and refunded after august 30th in app it's started showing refunded, but it's not refunded to my account, bank executive and flipkart executive both telling ask other person. I lost my 2471 rs. Flipkart people not ready to accept the things and give my money back. More than 10 times i called flipkart people i m getting same answer "please ask ur bank person". I have purchased product with flipkart why should i ask with my bank.
Can you please check on same on priority.
Regards,
Ramya yk

I've ordered the product (Laptop dell g3 3579)
On aug 19th.
They stated that the expected delivery date is 28th of aug 2019, they took than 3weeks, till date it is not delivered.
In the middle of the shipment delivery the product was damaged by the professional courier service and they've informed a replacement within 24hrs on 8th sept. Very poor delivery service.
Came to conclusion that not to buy any sort of products from them

Hello,
I have bought flipkart marq ac last november, but the ac is fully defective. I have raised complaint many times, but the problem is still there. The engineer comes 3 time in the 7 months and filled gas in the ac then after 15 days refacing same cooling the issue again.

I already called many times to flipkart support team and their service provider company jeeves but they guys can’t respond to me with proper solutions.

I am a family man and my wife and small son stays at home and if any electricity errors happen or anything happens to my house because of your defected ac.

Thank you.