Flipkart Complaints & Reviews

I have bought a phone from flipkart (Order id - od[protected] which i have found to have a manufacturing defect of getting itself turn off for no reason. The issue was not permanent but it had happened for 10-15 times in last 2 days. I had made a video of the problem as well for a matter of proof. The phone is having a 10 days repalcement, so i have requested for its replacement.in response the technician did arrived and confirmed that the phone is having issue with switch off, side lock and finger print sensor.in fact the technician did mentioned this thing in the response sheet. But later in the evening i have received a mail from flipkart that the seller has rejected my request stating that the problem is only a short term problem and the customer is satisfied with it. And the issue was resolved from their end without my consent.
Firsty how can i be satisfied with it. And secondly it simply means that 60% working phone is as good as 100% and anyone can sell any crap product from flipkart without any flipkart interference.
Flipkart is leaving this issue entirely on seller and jeeves (The technician belonging company) and saying it will be solely determined by the seller only and not by flipkart. So why making fool in the names of flipkart assured product and 10 days replacement.
I think the technician written statement about the product should be sufficient enough to accept my request, then why putting terms and conditions in that.
Please look into the issue.

I have ordered a phone on 30 september 2019 in flipkart big billion day offers. The phone was out for delivery on 2nd october. As 2nd october was a public holiday i was not at my office and hence i told the delivery boy that i would take my phone the other day. The delivery agreed for that. Later i contacted flipkart customer care on 3rd and 4th of october regarding my delivery details. They said that it will be delivered by 8th of october. But once the big billion days finished on 5th october early morning at 1 a. M i got a mail from flipkart saying that my order was cancelled by wishmaster.
This is mear exploitation of customers during the festival season and absolute malpractice at a scale. You have blocked me till the end of season and assured me that product will be delivered at promissory date. Assuring customer don't go away with other vendors and after stopping me from purchase of products from any of the compitators during the sale season and keeping my money with you during this period and with precise and after periodic assurance given to me that product will be delivered at the promised date you have cancelled the order with out my consent at the end of sale season.

If flipkart have to do the cancellation it should have been done much earlier during the sale season. I would like to go for legal proceedings if it is not arbitrated and my product is not delivered.
Order id : od[protected]

I purchased realme 5 pro during big billion days on oct 3, 2019. Still it is not delivered i m flipkart plus members which offers among other things faster delivery. They are telling that delivery will take place by 14 october, 2019. Very late delivery. I regret using flipkart for online shopping. Amazon is giving very fast delivery. Flipkart are not able to deliver in metro city hyderabad. I can imagine their services.

I had ordered a honor 10 lite mobile phone from flipkart during the big billion days on 30th sep 2019 and the order was placed by flipkart and shipped but on 3rd oct when i went in track order section it shown that my order is in lucknow and out for delivery but i didn't got any sms or call that my order is out for delivery and no delivery agent came to deliver my order and in the morning of 4th oct i got a sms that delivery failed and when i called to flipkart executive he told me that u have cancelled your order but i didn't cancelled my order and i didn't get any sms or call about my order delivery and cancellation. I told him to reattempt my order and he told me that he reattempt my order and u will got your order in one working days but till now 6th oct i didn't get any update or sms or call about my order and no change in my tracking status. Today i went to my nearest ekart hub by order is coming there was no update about my order. Now what should i do now???

This is regarding my order id :- od[protected] and od[protected]
Both the orders having exchange of old mobile phones, in which the old exchange items has been denied by the delivery executive,
While there is no such issue found in both the phones, all features are working fine in my old phones. No such dent or crack is there, both are brand new phones. Attaching pic for reference.
Request you please accept my exchange today itself & deliver my product, as i am not available for next 2days.
I have been talking several times with customer care managers, but they are unable to resolve this issue.
I am escalating this issue to higher management because i am not getting proper response from cc team.

I got a call from escalation team in the morning (From kartik), no action taken yet, let me know who will be the next escalation point whom to reach.
No resolution yet, i would request kindly intervene for delivery of my product asap.

This is very poor service from flipkart, as a customer i am not happy with the type of policies flipkart is having which is cheating the customers.

I have ordered redmond note 7s. Product has been shipped but not delivered as per expected date of delivery
Order id - od[protected]

Below is tracking status from 4th october.

Your order has been dispatched from the flipkart facility.
Wed, 2nd oct '19 - 1:57pm - mumbai
Shipment in-scanned at motherhub_ptg
Wed, 2nd oct '19 - 2:07pm - mumbai
Your order has arrived at our flipkart facility.
Wed, 2nd oct '19 - 2:07pm - mumbai
Your order has been dispatched from the flipkart facility.
Wed, 2nd oct '19 - 9:21pm - pune
Your order has arrived at our flipkart facility.
Thu, 3rd oct '19 - 2:12am - pune
Your order has been dispatched from the flipkart facility.
Thu, 3rd oct '19 - 4:59am - pune
Your order has arrived at our flipkart facility.
Thu, 3rd oct '19 - 8:29am - pune
Your order could not be delivered today and will be delivered in the next 3 days.
Thu, 3rd oct '19 - 9:34am - pune
Your order has arrived at our flipkart facility.
Thu, 3rd oct '19 - 9:34am - pune
Your order has been dispatched from the flipkart facility.
Fri, 4th oct '19 - 8:11am - pune

I've order a mobile phone. Promised delivery date was 4th oct'19 but product reached my place and again returned back to mother hub. Now there's no tracking details since last 48 hrs and customer care is saying wait for 5 days, your issue will be resolved.

They don't even have the courier exact address, they can't even contact them until the order is out for delivery. I'm in doubt if flipkart is working under courier company.

To
The ceo,
Flipkart
Kind. Attention
Sachin bansal sir
Binny bansal sir,
Dear sir,
I, am suffering with a exchange related issue since 1st october 2019, no resolution provided and false commitment dates are provided every time, 1st it was 3rd october, then extended to 4th then 5th the 7th. why i am suffering so much and why your company is playing with me like this. if you are not accepting any old phone without any defect why are you offering exchange??
Why are you cheating like this?
Being a flipkart customer i am shocked and irritated abt this matter.
Please provide me my product without further delay.
Thanking you
Sarit sekharsent

Tothe ceo, flipkart. Kind attention sachin bansal sirbinny bansal sir, dear sir, i, am suffering with a exchange related issue since 1st october 2019, no resolution provided and false commitment dates are provided every time, 1st it was 3rd october, then extended to 4th then 5th the 7th. why i am suffering so much and why your company is playing with me like this. if you are not accepting any old phone without any defect why are you offering exchange?? Why are you cheating like this? Being a flipkart customer i am shocked and irritated abt this matter. Please provide me my product without further delay. Thanking you sarit sekharsent

Pathetic service, please compensate for this service. I lost my project, i lost one of my sources through which i could have earned a bit. Ordered a lapop and waited 3 days for it to be delivered, you guys sent me a faulty product and now i will have to wait for another 10 days to get it replaced. This is not done, pathetic. Why should i suffer the pain, you guys do not have an email where i can send my queries, customer care agents not even expedite my requests. All i can do is wait for flipkart to call me and that's all. We live in a world where technology is booming and these guys cannot even send a replacement as per customers need. Why would some one wait for 14 days? C'mon guys. Your app doesn't work at times, i was not able to give you guys a feedback because of your stupid application.

I placed a order for redmi note 7 pro, which was successfully accepted and placed by flipkart on 04/10/2019 and i alao received the confirmation sms. I paid inr 8009 through axis bank debit card for that order after applying discount and giving a phone in exchange during big billon sales. They provided tracking id and said to deliver the order by 10/10/2019. Next day the seller cancelled the order and refunded the amount!

I've ordered iphone 7 32 gb from flipkart on 30th sept 2019 through big billion days sales @26999/- and amount paid already through net banking.

Item was shipped from seller on 30th sept as seen in flipkart tracking and it was showing that it will be delivered on 4th october 2019. Later it got delayed thus after contact with flipkart chart support services got confirmation that it will be delivered by 7th october then after little while it changed to 9th october.

Just a while ago in the app it showed order is cancelled and refund is initiated and will be processed by 12th october 19.

Flipkart is cheating with customer. They have those item in stock why can't they give instead of refund. Why they processed refund. (No justification nothing).

I've ordered lots of product from flipkart since 2012. But i think this would be my last purchase after this # service of flipkart.

I didn't know the reason of blocking my account. I have a huge family and i have buy some products for all my family. Please unblock my account as soon as possible. The diwali is on the way and i have bought all the things for the family members that's why i had to order a lot... My register mobile number is attached below with the screenshot. I have buy all the product for my family and friends for upcoming festival.

I didn't know the reason of blocking my account. I have a huge family and i have buy some products for all my family. Please unblock my account as soon as possible. The diwali is on the way and i have bought all the things for the family members that's why i had to order a lot... My register mobile number is attached below with the screenshot. I am not a reseller. I am a simple customer and i have buy the products for my friends and family for diwali gifts. So please i request to unblock my account as soon as possible.

Sir i ordered some products through dasara offer. I want try to cancel my one product (Water heater) through mobile app but didn't expect my request in this regarding i appel to call request after that i got response from flipkart executive called to me and ask my problem then i said unfortunately i ordered 2 heaters cancel one of them then she told me to not possible after that she ask plz hold on i am on hold and she cut my call and cancelled all my order without my permission

I have ordered my mobile realme xt on Flipkart big billion day. Firstly the date of delivery was 3 oct and when the date passed they had given me another date and that was 5th of oct. On the evening of 5th Oct I received the message in which my order was cancelled because the courier person can't deliver it to my address. It isn't like that I haven't ordered anything from Flipkart before. If they have informed me earlier then I would have ordered mobile from realme store where the offers were going on or I could have changed the address. But after the sale period is over why I am getting this kind of message. What kind of service is this by Flipkart

Marpho MSO1300E3 PAYMENT DEVICE REFUND KARWANE KE LIYE Order ID OD[protected] DATE 20/09/2019

SIR hame flipkart se Marpho MSO1300e3 onlain mangwayi thi jo 2499/ Rupaye ki thi jo hame kharab mili ham ne apne leptop par lagaya jispar nhi chali fir hamne apne mobail par lagaya uspar bhi nhi chali jiske baad hamne rifund ke liye compalent ki 27/09/2019 ko jisme 29/09/2019 ko ham se coriyar vala prodact le gaya aur 30/09/2019 ko vapas kar diya bola ye ptodact vo nhi he jutha eljam lgakar chala gaya
jiske baad hamne tollfree flipkart me sikayat ki [protected] par jis par bataya gaya ki 05/10/2019 tak wait kare aap ka product change kar liya jjayega jub 05/10/2019 ko koi nhi aya product lene to hamne fir se tollfree par call ki jis par bola gaya ki ab nhi change hogi masin
mahoday ji hamara product change karwane ki krapa kare hamare sang dokha kiya gaya hame kharab product diya gaya ou sikayat par change bhi nhi kiya gaya

Marpho MSO1300E3 PAYMENT DEVICE REFUND KARWANE KE LIYE Order ID OD[protected] DATE 20/09/2019

YE PRODUCT v/735 2nd floor 107 above chemist saraswati vihar sec 28 near mg road metro station GURUGAON 122002 SE AYA THA JISKI KIMAT 2499/-RUPAYE LIYA GAYA

My order (Order id - od[protected] was to be delivered yesterday by flipkart's assigned delivery agent. Flipkart services don't deliver products at my home, so i have to provide an address which is about 7 kms away from my home. They messaged me at 11.47 am yesterday which was about the delivery of the product (Yesterday). At 6.24 pm, i received a message that i have requested to postpone the delivery to the next day. I never spoke to any delivery agent, there was not a single call, not even a message for the delivery but they told me that i have requested to reschedule. I called the agent on the given number ([protected]). The delivery guy confirmed that he will deliver next day. There are network issues in my area, so i went to the delivery address at the time consulted with the delivery agent. I got a call from another number ([protected]) who had no idea where to deliver the package. I told him the address and he assured me that he would deliver the order by 4-5 pm. I again reached the address at 4 pm. Then he said that he will be there at 5. I returned home. There was no call, or anything else even though i was in a network accessible area. At 5.22 pm, i received a message that i have requested to reschedule the delivery. You are just doing any stuff without any authority. I requested the delivery agent yesterday that the order is very valuable to me. And i requested again after receiving the message. He told me that the message was by mistake and he will be reaching at the delivery address in 5 minutes. I told him that i live far away from the given address, so please be sure you will reach in 5 minutes. He assures me that he will be there on time. For a whole hour, i called him where he is, but he didn't picked my phone. I realised that flipkart, the so-called indian's number one online shoping agency, has made a fool out of its customer. Not once, not twice, but thrice it they made me to come at the delivery spot. One round cost me 14 kms and the messed up traffic. And they made me do 3 rounds. For what? The most horrendous experience of online shopping. I went to the office of your delivery partner. The guy told me that he will get the package by monday and i can pick that from their office. This was beyond limits. I don't know about my order and its delivery but flipkart has successfully delivered me two things for sure - the consumer harassment and the never forgiving worst of the worst experience. Thanks to flipkart for that. I want the two delivery agent ([protected] and especially [protected]) to be handled with strict measures. And i want update on them and the action taken against them. Flipkart should deliver my order to me as soon as possible if it is finally satisfied with harassing me in such a disgusting manner.
To flipkart - call me at my number - [protected] only when you have taken care of those two delivery agents.
My email id - bh. [protected]@gmail.com is only available to you when you have any news good enough to give an aggrieved customer some satisfaction. Thank you for the expirience flipkart. I can send you the call recordings and the messages of the agents as well as the proof of my numerous call to them.
Thank you.

I have purchased few items, including 3 mobiles from 2-oct to 4 oct during big billion day sale one for my wife, father and for me from my account number associated with mobile number :- [protected]
All purchased were prepaid order i have made payment through my credit card.

Out of 3, 2 mobile phone which i have ordered cancelled by the seller without any reason, now today when i asked why they did so, today evening they revert that the items i purchased are usually not intended for personal use and block my flipkart account... Now i am in depression since there are other items like toys for my kid and other things. I am a honest person working with mnc company i will give you all the proof that purchased which i have made purely for my personal use... You cannot humiliate common person like this

I will escalate this issue on each and every platform

First they have increased my delivery date. After that flipkart cancelled my order when the wish master came and checked my laptop in buy back offer he refused instantaneously that my order is damaged and it is damaged from no where and he prosperously removed my lamination and damaged the laptop personally. After that wish master told me that i can afford the laptop only after paying the full amount. I immediately lodge a complaint on their portal and they asked me to wait for 48 hours to reconfirm my order but after that they cancelled my order and returning my money late so that they can make interest. They harassed me for around 4 days and they are harassing now also. I literary beg to consumer forum to help me out and provide me justice