Flipkart Complaints & Reviews

I am a valuable flipkart plus customer of flipkart from last 6 years, where i had received a lot of good and valuable products from there.

From the last 3 months i had started to purchase fashion items from there but i don't know what's going on with flipkart that they never do any quality checks before shipping fashion items to customer.

I had purchased a lot of fashion items but only few were good. So i raised either exchange/return request for these defective items whether my mindset was to purchase them. But i received defective items again and again in case of exchange.

Then finally i raised multiple return request.

I had never missed any flipkart payment because my all orders were prepaid and in case of 'pay later' i did all the full payment on time.

But now flipkart has blocked my account without any warning or prior intimation and now i am unable to do any shopping or raise any item related requests.

Few latest items which were delivered to me are also defective/ size issue/ not meets my requirement. I want to return these but due to blocking of my account i am unable to do this.

I am trying to follow up with flipkart cc team from last 1 week for the same issue but i am not able to get any resolution yet. Always they are providing me same repeated response which frustrates me every time.

I don't know whether my account will be enable or not. But this is my worst experience with flipkart and frustrating support to a valuable customer.

@higher management: please help me in that case and unblock my account.

I want to return few defective items of delivered orders, so please allow me to do this.

Otherwise let me know what i do for these defective or poor quality items and i will be unable to pay, pending payments of 'pay later'.

And there will be my worst experience with flipkart all ever.

Again i am requesting you to please enable my flipkart account.

My self subhan i have ordered fossil men watch for 5706/- on 14th of september 2019 and was delivered by 16th but the pracel was packed with different watch and at the down side of packing box was damage. I have raise the refund request on the same day but till now i didn't get any update from flipkart. Coustmer service says wait for 24hr till know i have waited 96hr. Please solve my issue.

My email id: [protected]@gmail.com
Order id: od[protected]

I purchased a new brand product oppo f series and paid a good amount. When i received the product, there were photos o[censored]nknown person and the back side of the mobile started coming out just after 2 days of purchase. When checked the warranty online on oppo website, the warranty was already been expired just after 2 of purchase. How is it possible that the warranty is been expired until some has purchased it and then warranty gets activated. Informed flipkart about this for replacement for used and damaged product, they were just making me fool that they are investigating and finally received a mail stating that replacement has been rejected. What is all this? Spoke to the muliple agents daily but only i get resolution that i will get response by 24hrs by respective team but unfortunately didn't get any response and this being happening from the last 10 days. Every agent says the same thing and it gets extended. I am not understanding why flipkart is not providing replacement for the product. Flipkart is worst.

Unfortunately i made a purchase from flipkart (Wrong decision) and the product was faulty. It was taken back by the seller and even after almost one month the amount is not refunded. When i talked to the customer care executive he asked me to wait for another four days. Till date the amount is not credited.
Purchased a preeti mixer grinder by august end. Received a defective product and the refund was initiated showing amount will be credited by 16 september. On 18th i called the customer care executive and he was very rude in behavior. He told me to wait till 21st september. Till date i have not received the money. I think this is a trick by flipkart to hold the customer money for rolling. Mine was 2500 inr & imagine if they hold such funds from around 100000 customers for some months. Such fraud ant activities must be brought to public and attention of ministry of commerce asap. I would like to move legally and if any one who has similar experience can join me. Let us fight against corruption.

I was trying to buy mac book on 15 sep at the time of purchase i used online payment cod is not available. At that time 50000 debited from my account flipkart customer care suggest me to wait for 8 days now 8 days are completed even after 8 days my money is not revert to my account not even order placed. The order shows failed to place. And still money is not refund to my account

I have ordered some products from flipkart and i have cancelled some of the products and they have blocked me for cash on delivery and for this i had called flipkart support but they tell there is nothing like that and tells this that cod depends on seller and location but i have checked cod availability for my pincode and for seller also and it's deliverable

413202 is my pincode

And supercomnet is my seller

My email i'd yogesh. S. [protected]@gmail.com

Hi my flipkart account has been blocked most humbly and request fully i want to say that myself shiv prakash and my flipkart id was blocked and i have 1044 super coins and about 300 or 400 super coins are on the way.. And big billion days are coming so it’s a very big problem because i only order my products for my house need or my daily needs (So now a days how can i order from flipkart) and u have mail me that i returns products, if i order products in high amount and the products that are delivered me are defective aur missing. Then i can’t refund it or replace. If this then why you give returns back policy to coustmer. Please resolve my problem as soon as possible and i am also flipkart plus member from previous 2 years so i will request you to unblock my flipkart i’d thank you

Hi team,
I was booking a flight through flipkart app on 11th september 2019, while booking at the payment page transaction showed failed but the amount got deducted from my sbi card.
I reached out to flipkart customer care and it was asked to drop an email to [protected]@flipkart.com. I did the same and also tied reaching out to flipkart travel help number - [protected].
Each time i call them they said they received an email and will reply with an acknowledgement to that email which never happened yet, further they confirmed that in case of failed transaction the amount will be reverted back within 5-7 working days.

I didn't receive any refund yet. While reaching out to flipkart travel help number i was told that the matter is escalated and when asked it was mentioned that they do not raise any ticket or incident id.

Could you please look into the issue and assist?
I have mentioned the transaction details of the account from which the payment has been maid.

Transaction id reference - x90190
Amount - 4626
Register mobile - [protected]

Thanks and regards,
Pranil kumar sahu
[protected]
[protected]@gmail.com

My flipkart i’d is blocked from previous 3-4 days and i want to reactivate my account bt it is not opening
And i also complain to flipkart coustmer care and also reverted email by me bt
There is no idea when my i’d is reactivate my i’d is [protected] and email is [protected]@gmail.com and last
Most humbly and request fully i want to say that myself shiv prakash and my flipkart id was blocked and i have 1044 super coins and about 300 or 400 super coins are on the way.. And big billion days are coming so it’s a very big problem because i only order my products for my house need or my daily needs (So now a days how can i order from flipkart) please resolve my problem as soon as possible and i am also flipkart plus member from previous 2 years so i will request you to unblock my flipkart i’d thank you

Ordered english willow sg bat but received new balance kashmir willow bat toady.

Not expected such breach of trust from reputed company. Please look into it and penalise the company by giving them order to supply demanded material that to free of cost and they should refund my money back too than only these companies learn a lession and your brand value will increase.

Thanks and regards

Rajkumar thakur
[protected]
[protected]@yahoo.com

I ordered 400 grams california almonds with flipkart and paid an amount of rs.435 they my debit card at the time of ordering. I was informed that delivery would be on 9th september. However as neither the item nor any communication was received from flipkart, i followed up and was told that delivery would be effected on 13th september. I kept checking the order status on the flipkart app and was shocked to see the status as "delivered" on 12th september, though no delivery was made. I immediately took up the issue through the call facility and was told that the issue would be resolved by 18th september.in spite of my repeated calls and email detailing the issue, and request to return my money if they were unable to supply, the item has not been received till date and no communication regarding delivery nor refund of money has been received from flipkart.

I placed a complain in which two bedsheet out of four were missing. After that they blocked tge account. Neither sent me a replacement or refund and no resolution. I have gift card in my account and also i am a flipkart plus member for 1 year. My account details are as follows
[protected]
[protected]@mail.com
Please reactivate my account as soon as possible.

Sir i was ordered htc wildfire x mobile with order id od[protected] on 22nd august and mobile was hanging initial itself then return requested on 31st august but they are saying refunded on 23 august how it is possible sir without returning how they credit the amount. I already checked credit card statement but no refund amount reflected and at the same time the above amount was converted to emi how it's possible. Please do the needful.

I have ordered for carrier 1.5 ton 3 star split ac - white order id-od[protected]
And ketocip shampoo 2% w/v (Pack of two) 200ml order id - od[protected]. I have cancelled these two products but till now i did not recieve my money and flipkart website it has been shown that refund completed. Several time i contact with the customer care they also told me same thing that you recieved the money but till now i did not recieve it in my bank account.

Dear Sir,

I have a problem in my new Mobile phone. Realme C 2 which is hanging problem. After lodged a complaint service engineer visited & check my phone 4 times but issue not resolved. Please resolve my problem or either return back this mobile.

Best Regards
Anil kumar

I ordered samsung galaxy a50 from flipkart order id od[protected]

The screen was defective. While receiving a call the screen flickers, we have video evidence. We have been trying to requesting for return for the past week and there was no such technician visited us and rejected the replacement. We need return or replacement for the product.

Order delivered on 12sep19. Request for an item return raised on 13sep19. Resolution target date was 16sep19. Four follow-ups done, requested to wait 24-48 hours everyone i call, as back end team is working on a solution. More then a week to just return pickup a product and refund? This is 2nd experience with flipkart. Perhaps a bonus of being flipkart plus customer. This service would certainly take flipkart to heights and places, only downside.

I did many mails and calls for flipkart team but they didn't resolve my issue. They said that please wait 24 to 48 hours your issue deffenatly resolve. I have raised my complain 12th sept but they didn't give me any solution in 7 days. Flipkart team said your complain has been raised and forward to concern team. Any body didn't contact me. When i called flipkart team they said same line. Please look into it urgent basis and provide me solution. My order id is od[protected].

R/sir,
Please go through trailing conversation with flipkart,
My since 15 days my product at same place kanpur, not yet moved from kanpur.
I want to know why it is getting delayed so much.

The trailing conversation is as below-

I want to know the status of my order
Issue will be resolved by tomorrow, sep 21.
View order details

F
You've sent us a message
Sat, 14th sep'19
Dear sir, i had very bad experience with flipkart regarding shipment delayed then after cancelled my order giving some illogical answer, now i think same is going to happen with me, my product showing shiped from kanpur since last 7days but still not reached at my nearby hub, which arise some doubt regarding shipment issues. So kindly give exact status of my product and why it is stuck in same place from 7days.

Message from flipkart
Sat, 14th sep'19
Hi, thanks for writing to us. We have received your query and will get back to you within the next 24 hours. [this is an auto-generated response. Please do not reply to this email.] thanks, team flipkart

Message from flipkart
Sun, 15th sep'19
As per our conversation we are working to solve your issue with the partner.
F
You've sent us a message
Mon, 16th sep'19
As per conversation with you my product will reach on time, but as status since 9 days product is at kanpur only and tomorrow is last day, how you committed and giving wrong information.

Message from flipkart
Tue, 17th sep'19
Hi nitin, thanks for taking your time to write to us. We understand your concern about the delivery of your order 'od[protected]'. We are happy to let you know that it has been shipped through 'ekart logistics' on september 07, 2019 by the seller and the tracking id is 'fmpp[protected]'. The order will reach you by september 17, 2019 and you can check your order status here: http://fkrt.it/bqWLi~NN we would like to thank you for your understanding. A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation. You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience. Thank you for providing your valuable time to flipkart and happy shopping.

Thanks,
Raj karun
Flipkart customer support
F
You've sent us a message
Tue, 17th sep'19
Today is last day, and you replied that my product will reach by today, how it is possible? I don't know. Even product is not reached at nagpur which is my nearest (157km) hub of flipkart. Because of my past experience same like this, finally flipkart cancelled my order by giving illogical answer like customer not available and not able to reach on mobile also or some technical issues. That's why i am requesting you to don't give above reasons, all conversation is saved for further process for public grievances.

Message from flipkart
Tue, 17th sep'19
Hi nitin, thanks for writing in. We understand your concern about delivery of your order 'od[protected]'. We’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller. We are happy to let you know that it has been shipped through 'ekart logistics' on september 10, 2019 and the tracking id is 'fmpp[protected]'. The order will reach you by september 17, 2019 and you can check your order status here: http://fkrt.it/bqWLi~NN hope this helps! A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation. You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience. Thank you for providing your valuable time to flipkart and happy shopping.

Thanks,
Prashant kumar
Flipkart customer support

Message from flipkart
Wed, 18th sep'19
Hi flipkart,

In continuation to your last contact to know the status of your order with order id od[protected]. We're sorry to let you know that there has been an unexpected delay in having your order delivered. We are working closely with the service providers to get this sorted and we will get back to you as soon as possible.

We look forward to your continued trust and support.

Thanks,
Flipkart
F
You've sent us a message
Fri, 20th sep'19
Two times i registered for status update message on my mobile but i didn't receive any status msg on my mobile, also there is no any move from 7th sept of my product. Kindly send me current exact status of products shipment on hour basis. I am getting intuitions that you are trying to cancel my order for any reason.

I got the return that products which is not returnable,
Can told me which company takes the return those products which is not returnable.
While I told flip kart staff of Kolkata, under Sukhwinder ji's team.
They don't have a knowledge about SPF, they told me its any time claimed.While I himself do this, its shown time period 14 days.
Some of products i will claimed some products, but all you guys rejected.
While i call customer care they behave rude and nobody helps me.
Everyone makes fraud with me,
My rating once in a time 3.8, now 2.8.
I stopped working with you.Because 60 products i got return which is maximum damage, and wrong products. Customer's send wrong products.I will make a court case against flip-kart for mental torture and harassment, cheating.I need compensation for this thing you have to do.
I really frustrated Kolkata flip-kart team which is under sukhwinder who sitting in Bangalore.
in Kolkata flip-kart team, they don have a time to pick our call.
everyone in flip-kart is cheater, fraud.
You guys need a training first-for take a lesson whom call is manner.
My name Shekhar Enterprise.
[protected].