Flipkart Complaints & Reviews

Flipkart blocked my account and saying that high number of returns from your account. Because of address mismatch customer service guys kept replacement for same product 10 times without informing me sometimes. My point is that customer can replace the product only one time for same product but here same product done replacement 10 times. Take this concern and process it and provide the solution to me.

I ordered a mobile, one day delivery. I needed it urgently. I got the mobile after 2days. Which was defective. I placed the return request. One support person helped me and guided well for more information regarding the product. As i am a service person with tight schedule, i request for the time of call as per my convenience. But they call in odd hours and even after my requests to call me during my convenience hour. They cancelled the request automatically. And now i have to suffer for how many days i don't know. I can't believe this is service of flipcart, and the behaviour of one support guy. I am regretting for placing order from flipcart.

Sorry Flipkart, your answer/customer support didn't satisfy me. I have ordered a product "bhavya hair curler and you yourself cancelled it by saying that the seller doesn't have stock but when I ordered u accepted that, that's a different story ! If you are runing a proper e-commerce u must have marked it as 'out of stock' Then next day when I was searching it was showing in stock again and I ordered again. First time product got cancelled by you, so it's purely your mistake, i have the proof that you have sent a msg like that to me. And more over what is the problem in ordering the same again if it got cancelled. You are answerable for that. I ll attach the proof here. How can you decide that I am selling your product. You must answer me for your bad customer support to me.

I have purchased vu android tv on 19.03.2018, order id :od[protected]. Speakers of my tv are properly not working and giving hamming sound. I have made complaint in flipkart twice i. E. 07.09.19 & 15.09.79 but they are failed to resolve the issue. This tv is under extended warranty of 02 years. Til date no any service engineer contacted me. Flipkart is only giving assurance through email that your problem will be resolved shortly. One more thing your customer care person giving number of other person and other person giving another number and finally that person giving initial number [protected], like marry go round and fooling us by taking money of extended warranty. Once again requested to solve problem of my tv.
B. V. S. Prasad
Email: sr. [protected]@gmail.com
Mobile : [protected]
Alternate mobile : [protected]

Flipkart is cheating customers with fake delivery dates and trying to increase sales!! 4 out of 5 orders from flipkart were failed to delivery on the promised delivery date!! Worst of all when i have reached out to customer service, they read out a line"due to unavoidable circumstances logistics team couldn't deliver, we have escalated this issue" well how many times this happens?? Why it keeps happening why no action taken against logistics team??
Flipkart is doing this on purpose and i would like to complaint against fraud from flipkart and claim compensation for causing me inconvenience and wasting my time!! Customer service agents dont have basic knowledge and keep reading same line again n again!! I want flipkart to stop this malpractice of selling with fake delivery dates, promise of faster delivery when even after a week product is not delivered! Proof attached delivery date promised 5th sep 2019, even on 12 sep 2019 product was not delivered n no reason provided for delay!!
There are 5 orders that got delayed, give me proper explanation else expect formal legal complaint being made for fraud!! Flipkart cannot keep cheating on and on!! Excuses are not accepted i need proper answer why flipkart is not delivering on mentioned dates!
There are 5 orders not delivered on mentioned date, pay me compensation for cheating else face legal action!!!

Dont close complaint unless u address the issue, i am going open new one!! Shame on you flipkart u keep cheating customers shamelessly and giving non sense reasons!! I have already posted complaint on mouthshut for flipkart fraud.

Purchased on 27th aug, found issue with battery and raised complaint to flipkart on 6th sep but still issue not resolved. One of their technician asked rs 200 for visit, it i denaied so the give false report as mobile is working fine so flipkart rejected the replacement.
Almost i have raised 5-6 time complaint to flipkart, they assuring at the time of call but after that they are simply rejecting the replacement.

My humble request to u pls treat this as urgent request and do the needful

I have ordered 1 product a day before and it got cancelled. Again ordered the same and one other product in the next day.in that 1 product got cancelled and another product shipped. Without any notice they blocked my account. I really have no idea about it. I want it to be resolved asap. And i have coins to become a flipkart plus user. A company like flipkart should have that responsibility to value their customers in a proper way.

Hi,

I have bought product from myntra using flipkart paylater option, but myntra sent me the wrong product so i had to return. After returning pay later balance was not deducted. So i have raised the complaint to flipkart on 26th of august. They have taken 20 + days to findout the issue. As per their incident: in[protected] they told me to contact myntra for this. Flipkart rep promised me that they will waive off the late fee for pay later as they were unable to find out the issue. Now myntra has resolved the issue but filpkart is refusing to waive off late fee. Since it is not my mistake i want flipkart to waive off my late fee. It is myntra and flipkarts internal problems and i dont want to pay extra 200 for their technical issues.

OD[protected]
internet security not yet email deliveried or not given my money back. i called many times your people say to me wait... wait... only wait one day, 24 hours like many times. now i want my money back please provaid to me.

I paid 350 to order
You got money
You not give the product yet
Credit back my amount as early as possible

I ordered a redmi 7a matte blue 2 gb. After the payment options, amount had been deducted from my bank but there is not any confirmation message or mail from flipkart. And also order is not available in my orders on flipkart account. My registered number is [protected]. It is now 15 hours after my payment. I even called three times to rhe costumer care but they told me to wait 2 hours then. But till now it's not showing. What should i do? Where should i complaint?

As per flipkart order id:od[protected], i have already order a product on 9th september and payed an amount of 2996 online to flipkart. They said they will deliver the product by 13th september which they failed in doing. After my constant effort i got to speak to the concerned team and they said the product will be delivered on 18th september. That is 9 days after the day of ordering and paying. They are intentionally delaying the delivery to promote one day delivery option. On 17th september i received a message saying that my product will be delivered today. And i called the delivery boy and he didnt keep the word. Product was not delivered and the status of the product is still out for delivery. There is no option even for cancelling the prypduct now. Now when i called their customer service they are saying i have to wait for 24-48hours. I find the ridiculous and i need compensation for this kind of behaviour towards consumers.

I ordered a denim jacket from flipkart, for which I wanted a bigger size. I ordered S size but I raised a exchange for size M. Plus, I received a product on which brand name was different from what is mentioned on flipkart site. So, the wishmaster denied to exchange the product and asked me to raise a request again mentioning both the issues ( i.e size and brand). So, I raised the request and called customer care hundreds of time. Since the I haven't received any solution from flipkart. I am so disappointed.

I have created flipkart account two years back with a mobile number 920* few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

Hi
I have ordered redmi note 7s on 09-sep-2019. The expected mobile delivery date 11-sep-2019. But i have received delivered message on 10-sep-2019 10.46 pm. Still i am not received my product. I have not received any calls from delivery service. I have raised issue on 11-sep-2019. Still they are not solving the issue. Also contacted customer service. They are not responding properly.

I have been a loyal customer of flipkart since 2013, having purchased products worth several lakhs. Flipkart has been my primary mode of online purchase till date. But recently, fallen prey to buyback scheme where flipkart assured rs 15, 300 buyback, i[censored]pgraded to a more expensive oppo mobile on flipkart by october 16, 2019. Hence, i purchased an oppo k1 delivered on february 14, 2019. I used it carefully until 10th september 2019 when i placed an order for oppo reno 10x zoom (Rs 39, 990) in exchange for my oppo k1, with effective price of 22, 790 after buyback exchange. As scheduled the wishmaster arrived with the product to be delivered on september 15, 2019. He was polite in speech. He then thoroughly inspected my oppo k1 with his mobile flashlight, then found a small scratch on lower part of display (Cracks generally extend from edge to edge of display). Confused, he forwarded pic of that scratch (Image attached below) to his superior who instructed him outright to not accept my oppo k1. He then lured me to accept oppo reno 10x zoom by paying the difference amount of 17, 300 but i abstained. He left with out delivering the package. I was upset. To add more salt to the wound, order section in my app reflects that seller cancelled my order as per my request.
Then i lodged a complaint over flipkart help centre whose official assured me that the technical team will contact me in 24 hours by call or email and rectify my concern but neither happened. I lodged another followup complaint but got no response as promised in next 24 hours. Today, i lodged my final complaint but flipkart customer care official tells me to place another fresh order and when wishmaster comes to deliver the product, to contact customer care support who will escalate the issue. Joke is every time you complain, you speak to a new customer care official whom you have to repeat the story from the scratch.
The summery of my experience is that stay away from these fradualant buyback offers. Because the wishmaster will reject your old phone siting a small scratch which he will find, because an used phone is bound to have minor scratches. Then he will convince you to accept the product to be delivered by paying the difference amount. 9 out of 10 people will accept the new phone because they need it. If you dont accept new phone still they have nothing to loose. This way they are selling lot of phones fooling loyal customers like me. Firstly they shouldn't assured buyback. There are hidden terms & conditions which is differ in the app & wishmasters inspection protocol. Already my lenovo k3 note was refused in exchange (Exchange price=rs 1550) for when i purchased oppo k1 siting a small scratch. I then sold it to my friend for same price.
I feel cheated, but i am totally helpless after lost money, time & forced not to upgrade my phone. Hope my story saves consumers like me from being cheated. I will update this post if my concerned is addressed & resolved.

Flipkart has delivered a refurbished model in place of a brand new one and they are not responding to return request for the same. Highly unethical behaviour from such an established company.
The grievance officers number which they have provided is out of service. Their senior management is indifferent.

The model number which was ordered by me and delivered to me is still showing available on flipkart.
Obviously you cannot have 2 iphone of same model number.
Flipkart is committing fraud as it is still in connivance with the seller who sent me the phone.
Flipkart needs to be banned if it follows such practices.

I have two transactions on my credit card with the following reference number

- m-flipkart payments, p:03, 0000472 (Ref# 09999999980816006420491)

M-flipkart payments, p:02, 0000480 (Ref# 09999999980816006420517)

I have not authorized these transactions and there i no order in my account on those dates. Kindly look in to it and tell me why the money is deducted.

I had changed my payment option from gift card to neft, hence after that the documents were pending for verification.
But now it's almost a year but account says
"the documents submitted are under process. It will take 10-12 days for verification to be completed"
Almost rs.10, 000 pending in payment
No reply to emails

Affid - maddyhack

Email - [protected]@gmail.com

My flipkart registered account number is [protected] and flipkart registered mail id is [protected]@gmail.com. Flipkart has blocked my account, in which a gift card of rs 1096 was added.
I am a reputed it engineer and can take action against flipkart because of its nonsense policy, but i have complained to flipkart many times about this, but they are not helping me, they are saying that i'm a reseller and resell mobile if they think i was doing something wrong
So an information mail should be sent by him but i did not get a notification email or message from flipkart. And suddenly they have blocked my account, when asked they copy-paste the same mail and email, please help me to get my gift card back and get my account unblocked.

I bought samsung a50 model via flipkart which was delivered on 31st aug. After using it for one day only, i had observed heating issue, slow charging, slow processing etc.
I raised the replacement request on 2nd sept and technician visit was planned by flipkart to check my mobile. Technician visited me on 2nd sept itself and tool 45 minutes to check my mobile including updating the device software. After thorough checking, technician informed me that phone is indeed having heating issue and all other issues are byproduct of heating problem. So my phone should be replaced. On being asked to share report stating same, technician told that same will be shared within 4 hours. After few hours when i checked the status of my replacement, to my surprise, my request was cancelled. After checking with customer care, they suggested to reschedule the technician visit. On 3rd sept, technician didn’t visited my place and just asked me to share screenshot of latest software version of phone and assured me that correct report will be submitted. But again same thing happened and my replacement requested was rejected second time. On enquiring with multiple customer care individuals, i got to know the real issue that technician had submitted false report stating my issue was resolved with software upgrade.
Since then, i have been following up with customer care and they are not taking any action. Instead of asking technician the reason for submitting a false report, they kept asking me more time to resolve the issue, which never happened. With all this to and from movement, flipkart successfully wasted days and replacement window got over. Now they are asking me to check my phone with samsung service center.
No one at flipkart is ready to help, when i had bought a new phone and got a faulty phone, it should be returned/replaced by flipkart. Visit to service center is only done when phone has some issues after some days o[censored]sage, not for a faulty phone.