Flipkart Complaints & Reviews

Hello, i purchased the sony wireless headphones through flipkart which is worth 6k, at a discount price of 3k. But it is looking not worth 6k product. Build quality is not good.

I know that there is no refund policy at supplier except replacement.
But the headphone is not fitting on to my ear and its giving pain if i use for more than 10 mins.
So i want replacement with another product/headphones from same supplier which will suit my comfort while using it. Else initiate refund.
Now flipkart telling that our policy doesn't allow for refund or exchange and expecting me to use or not or keep it aside but refund or exchange cannot be done.in that case coz of flipkart i'm at a loss of 3k.

So need proper solution for this issue.

Flipkart customer support has been notified about the posted complaint.

Jul 24, 2019

Updated by balramdas gade Also 2 years back I bought sony xb550 wired headphones for 2.6k which has very good output and comforts while using for long time and no ear pain. Now when spending higher amount for a similar product and its comfort & output not upto mark compared to xb 550, giving pain to ear, what point I have to use it as flipkart suggesting they can't do anything. Then it's a waste of money for me.
I need justice on this.
Attaching the images of both new and old headphones. Red is my old headphones and black is current one. Even from current wireless headphones wire is visible from head strap.

Note : I purchased this wireless headphones as my phone doesn't support 3.5mm jack.

Jul 24, 2019

Updated by balramdas gade Compare the build quality of both worth 3k product and a 6k product by looking at images.

My priority is to opt for refund, else provide me another wireless headphones within same price range from same vendor which i can use properly without anybear pain.

This wh-ch500 model, is so compact pressing my ears so request is to return and refund.

Verified Support

Jul 24, 2019

Flipkart Customer Care's response We will revert on it.

Jul 27, 2019

Updated by balramdas gade Till now no one has reverted from flipkart. Multiple times I had conversations with them they are saying one thing that is seller policy can't do anything. Indirectly they are saying even if the product has fitting issue, u use it or not but can't be refund or exchange. The same seller is selling different items, but they are not ready for exchange as well. If they exchange I will also be happy by using a headphones with comfort and their money is also not gone. Also I mentioned ch500 is for 2999 and exchange it with boat rockerz 500 which is 1900 approx. Flipkart and seller are anyway in profit. I dnt want refund for the balance l. Need comfort while using. If they put same sony headphones in flipkart again they will get more money as per current price which is some where 4200.

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Address: Latur, Maharashtra, 413512

I ordered poco f1 by xiaomi on 10 july 2018 with order id[protected]
On arrival mobile was dead and damaged (Screen scratches). 2 scratches was on screen. I request your team for replacement of product on above given reason and technician confirmed that product was dead and damaged. Your team is not responding properly.
Your helping flipkart team is not mentioning dead product and damaged product on replacement, they mentioning only dead product. I file compaint 2nd time but your assistance is not giving amy good respons.
. Your team rejected my replacement request and saying wait for 3 days. Why i should wait for more 3 days. I give you money prepaid and your service playing with my 18000rs.
Can anyone tell ne how to react on flipkart for refund or replacement??
.
.
My contact no [protected], [protected]

Flipkart customer support has been notified about the posted complaint.

Jul 24, 2019

Updated by Sushilpawar1040 This is how your flipkart team is helping. They said to wait only. This is going from 7 days

Verified Support

Jul 24, 2019

Flipkart Customer Care's response We will revert on it.

Jul 24, 2019

Updated by Sushilpawar1040 I got mail from your team. Seller rejected replacement request because product was intact when delivered. But when I open product was dead and damaged . Technician visit confirmed that mobile is dead. Then am I laying or technician is lying or your seller partner is lying ?? Why your slow team will work fast and effectively??

Jul 28, 2019

Updated by Sushilpawar1040 @flipkart I ordered poco f1 by xiaomi on 10 july 2018 with order ID[protected]
On arrival mobile was dead and damaged(screen scratches) . 2 scratches was on screen . I request your team for replacement of product on above given reason and technician confirmed that product was dead and damaged . your team is not responding properly.
Your helping flipkart team is not mentioning dead product and damaged product on replacement, they mentioning only dead product. I file compaint 2nd time but your assistance is not giving amy good respons.I got mail from your team. Seller rejected replacement request because product was intact when delivered. But when I open product was dead and damaged . Technician visit confirmed that mobile is dead. Then am I laying or technician is lying or your seller partner is lying ?? When your slow team will work fast and effectively?? Now on 28 july, wishmaster denied to replace product because your flipkart is not giving proper reason of replacement .why flipkart is nit forwarding my complaint to wishmaster as I mentioned in mail, call complaint ?? What the ### is going on with your flipkart?? I want replacement or refund asap .
Why i should wait for more 3 days.i give you money prepaid and your service playing with my 18000rs.
Can anyone tell ne how to react on flipkart for refund or replacement??

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Address: 624710

Order id :od[protected]

Flikpart team am very disppointment your service

I have order for fristo women black shoulder bag (Color: black, seller:
Fristo) and i have received totally different color :sand (Fristo women black shoulder bag _
When i asked for the replacement on customer care as per them the product is not in stock and when i checked the same on their website it is available.
Flipkart is cheating customer like us and given fake offers of any products so request you to please take some serious action.

Sep 4, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jul 24, 2019

Updated by dk@2112 dont buy any product in flipkart and fristo product

Verified Support

Jul 24, 2019

Flipkart Customer Care's response We will revert on it.

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Address: 500089

Dear sir,
I have purchased vu 50 inch led from flipcart which delivered on 19th july & installation commited on 20th july by jeeves service patner but till now installation not completed. As per flipkart they escalated to service partner jeeves & jeeves team daily rescheduling the installation without informing to me. Its very irretating situation.
Regards
Satish gadekar

Aug 29, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Flipkart Customer Care's response We will revert on it.

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Address: NO. 1 prem nagar, bharathi road, lic colony, Coimbatore, Tamil Nadu, 641026

I have brought unique gaget sunglass mp3 player from flipkart, that was not in a good quality and product name mismatch, i have registered return with refund option twice but they cancelled my returns without notification, now they said replacement option but i dont have any trust on that product and seller so ask them to refund they said no refund

Flipkart customer support has been notified about the posted complaint.

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D

Dheeraj Gour

from Mumbai, Maharashtra

Jul 24, 2019

Brother the chances of your return are very low,
Bxoz, as much I know
As per terms and conditions of electronic items there is no option of refund available, there is only option of replacement,
However they show the refund option but seller won't accept such...
...
I also had suffered from such problem when I didn't have proper knowledge about all that things ...
Let me what happens next...
Thanks

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Address: G -206 galaxy vega apartment techzone zone 4, 201308

I order a product from flipkart micromax led tv in my product display lines are comming but their is no resolution from brand side flipkart only says to contact to brand as the product is under warranty after 1 month i receive support from brand then the technician comes and check my tv and says that replacement of the product will be done i said in how many day it will be done technician says within 5 to 7 days days reached but there is no resolution no replacement i contact that technician he said that replacement product is not come yet so contact brand from flipkart side also they said to contact brand brand says that replacement will be send soon the issue is reaches 1 month time but my replacement is not come yet so plzzz help

Aug 24, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Flipkart Customer Care's response We will revert on it.

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S

sabu p

from Mumbai, Maharashtra

Jul 24, 2019

Kindly contact the customer support department and further authorities.If they were not helpiing make an open mail to the brand.Further you can post the issue in social medias.Then the company will be alert

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Recently i ordered a smartphone of price 18489 but due to wrong colour i cancelled it, but i didn't get refund money of my order id, od[protected], i contacted with flipkart customer service 100 time but they are saying to contact with the bank and bank saying contact with the sender (Flipkart) 18500 very high amount for me pleaseðŸ˜«ðŸ™ðŸ™ help me with this, please help

Aug 25, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Flipkart Customer Care's response We will revert on it.

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What a stupid product from "flipkart"
I already complained that the trimmer received have hair on it .And replace it
But the replaced trimmer have more hair than the first trimmer.
I never want to buy any product from this site .they will always cheat me.
I need to get back my money and cancel the order
And the cleaning brush is also missing

Sep 5, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

Flipkart Customer Care's response Hi,
Thanks for getting in touch.
We regret to inform you that we are unable to find your account and order details. Request you to share the order details or get in touch with our customer support number[protected].
You can also check your order status here: http://fkrt.it/bqWLi~NN
Hope to hear from you soon.

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Address: Sec2, hsr layout, 560102

Order ID - OD[protected]

I always buy products from FLIPKART. I brought realme x from flipkart on 20thjuly2019. The phone camera is not good, pics are coming as blur. So I tried to return.i called customer care immediately, he told he will help. But 3days completed no one is looking and FLIPKART IS NOT RESPONDING. Please help me in this.

PLEASE DON'T BELIEVE FLIPKART. it's fooling customers, Not responding to customers and playing with customers.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Flipkart Customer Care's response We will revert on it.

Jul 24, 2019

Updated by vishnu_honey Still I don't get any help from FLIPKART
HERE I AM SHARING PICTURES from 48mp camera of realme x phone which I got from FLIPKART

See the dots in pictures

Jul 26, 2019

Updated by vishnu_honey How it is changed to resolved. It didn't get resolved. Please help me in this

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Address: Chennai, Tamil Nadu, 600060

Hi i'm anwar, my flipkart account in hold, i cannot able to login, regarding this i have tried customer service and they took complaint also but not yet i received resolvation of this, none of them are giving proper positive response please kindly help to login my flipkart account related with the number [protected]

Since 17th july i can't able to access my account

May 17, 2024

Complaint marked as Resolved

received refund

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Flipkart Customer Care's response Hi Anwar,

We'd like to let you know that our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

Jul 24, 2019

Updated by Sheikanwar Ok then what about my refund, that which orders are cancelled

OD[protected]

OD[protected]

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Address: VILL+ P. O. CHOA P. S. HARIHARPARA DIST. MURSHIDABAD, 742166

Website: www.flipkart.com

I ordered a phone which price about 9970 rupees, i gave him 9900 rupees note, but 70 rupees were 5/10 coins. He refused to take 70 rupees coins. The delivery boy told me that he will not delivered the product, and he badly arguing with me, but later the driver convinced the delivery boy that please take the rupees then the delivery boy took at least. But i'm really disappointed because the bad behavior of delivery boy, the same thing he has done with friends before.

Aug 26, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Flipkart Customer Care's response Hi Sohel,

Thanks for getting in touch.

We regret to inform you that we are unable to find your account/order details. Request you to share the order details or get in touch with our customer support number[protected].

Hope to hear from you soon.

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Address: Sillod Area Pin 431112, Aurangabad, Maharashtra, 431112

Dear flipkart team
Please check your location sillod 431112 hub or franchise service very third class please best tanning for your f. E to sillod area my order fmpc[protected] i am very exiting with my product but my order is very delay and my parsel delivered but not confirmation msg to me

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Good evening sir/ madam,
Our college is bhavani, in our college most of the members will shop in flipkart only due to less price and good quality and delivery time short, but due to the reason of absence of the cash on delivery for some products worth of 800 not available so it's inconvenient for us to buy product in site, we mostly prefer cash on delivery, so please do the needful sir/ madam

Aug 23, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Flipkart Customer Care's response Hi Akash,

Thank you for your feedback, we will surely forward your feedback to the concerned team.

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R

rockey1311

from Gurgaon, Haryana

Jul 23, 2019

I am not able to login to my flipkart account. i have added money in my account and now unable to use it.

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My name is arpit i have ordered 5 items from flipkart on 16th july their order ids - od[protected], od[protected], and blue dart awb no for track the package is: [protected]
Expected date to deliver the product is 19th july courier partner is bluedart on 19th july 2019 delivery agent call me and said to get it from their office which is 30km away from my location and said that he will not deliver my parcel at any cost.
I contacted to flipkart they are just increasing the time by saying wait for 24 hours they are repeatedly saying to wait 24-48 hour but not providing any solution on 20th july flipkart said that they will provide final resolution for this by 23rd july but today they called me and said sir, we are not able to contact delivery agent we could not deliver the package please cancel the order from your side, i denied to cancel the order now again they said to me to wait 24-48 hours.

Aug 25, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Flipkart Customer Care's response We will revert on it.

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T

TrishitaTrish

from Mumbai, Maharashtra

Jul 23, 2019

OD[protected]
I want my replacement.filpkart has given me worst bad mobile. Now they not responding.Its already too late. service is poor and fake

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Address: Pushpak city hathijan Ahmedabad, 382445

Dear sir/mam
I bought sony d40 speaker from flipkart but received deferent. I raised return request on 18 july and flipkart promised to resolve before 21 july. On 21 july they again promise to resolve before 23 july and on on 23 july they email me that return rejected if not by you email/call us and again i raised return request and promise to resolve before 26 july. But not giving+ve response. Kindly help me.

Jul 25, 2019

Complaint marked as Resolved

They arrange return pickup and refund the amount. Thanks

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Flipkart Customer Care's response Hi Kulbir,

Thanks for getting in touch.

We regret to inform you that we are unable to find your account or order details. Request you to share the order details or register email ID in order to assist you further.

Hope to hear from you soon.

Verified Support

Jul 23, 2019

Flipkart Customer Care's response We will revert on it.

Jul 25, 2019

Updated by Kulbir Malik Reg email id is [protected]@gmail.com
Order I'd is OD[protected]

Verified Support

Jul 25, 2019

Flipkart Customer Care's response We will revert on it.

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S

Suhaneejain

from Mumbai, Maharashtra

Jul 23, 2019

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly

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H

harshita soni

from Bhopal, Madhya Pradesh

Jul 23, 2019

I returned an order and they never gave me refund regardless of contacting them several times through customer care number.order no isOD[protected]

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K

Kishore Kr

from Delhi, Delhi

Jul 23, 2019

Order id: OD[protected]

Product:Well point Back cover for Mi Note 7
Delivery: E Kart

Item showing 'delivered' on July 12 in tracking. But does not reach the customer.

Kindly refund. Since I ordered alternate item.

Customer: Contact [protected]
Name : Kishore K R

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A

Abhi7k

from Delhi, Delhi

Jul 23, 2019

I buy a bed that delivered on 9th July and complain on flipkart on 11th July from that day they daily says for wait 24 hour.
what i can do.
I got Damaged Product.

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My orders get cancelled by Flipkart 4 times in 15 days without notice, always give same reason that is limited stock, pathetic service.
### service quality by Flipkart.
Amazon and mi.com is better than it.
There is no proper hierarchy of complaint resolution in Flipkart, the order is available in stock, but only my order is get cancelled...

Sep 2, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Flipkart Customer Care's response Hi,
We are sorry to let you know that your recent order has been canceled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

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Sir i have cancelled an order worth rs 9999 on 15 july 2019 flipkart is saying that they have refunded the amount on 16th july but i haven't recieved it yet when i complained them about my concern they told me to visit bank which is state bank of india when i contacted to bank they told me that they haven't got any money no body is listening to me please help me to get my money as soon as possible.

Jul 26, 2019

Complaint marked as Resolved

Not resolved yet

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Flipkart Customer Care's response We will revert on it.

Jul 26, 2019

Updated by Rattydon Neither contacted me nor resolved my problem just they are extending date please help me in getting my money soon

Verified Support

Jul 26, 2019

Flipkart Customer Care's response We will revert on it.

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Y

Yogu2515

from Ahmedabad, Gujarat

Jul 23, 2019

Order ID: OD[protected]

I ordered Armaf VOYAGE BLEU body spray for men pack of 2 on 19th July. But I received different products as signature and edition on for men. I raised query yesterday but no one replied about issue status. I want my original ordered products or refund.

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S

Subham Sahana

from Mumbai, Maharashtra

Jul 23, 2019

Sir I have bought a Redmi 3s phone from Flipkart, but I loss my bill, now when I go to exchange my phone from local Mobil shop, they require phone bill, please solve my problem fast

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S

Shrestima Shukla

from Mumbai, Maharashtra

Jul 23, 2019

Amount has been deducted but order not confirmed. Upi transaction.[protected]

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Address: Thrissur, Kerala

Dear sir, in the above order of order no: od[protected], through flipkart online shopping, myself ordered two watches of same type in which i received only one watch and written in the invoice bill upon the box as the box contain 2 qty of watches. I trusted the delivered person as i dint looked into it before i opened.. What should i do sir? How can this be solved?

Aug 25, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Flipkart Customer Care's response We will revert on it.

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M

Mohit Chechi

from Shimla, Himachal Pradesh

Jul 23, 2019

I forgot my ID password whenever I tap on forgot password it always show unable to process please retry. I m irritated due to this problem plzz help me.

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I had purchased a motorola e4 plus mobile phone with extended warranty policy from the flipkart on nov, 2017. Now am having a issue with the mobile phone which is currently under the extended warranty policy. I have tried to reach to the flipkart team, but they not able to help me in proper way to claim the policy. The extended policy valid from fri, nov 9th 2018 to fri, nov 8th 2019.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Flipkart Customer Care's response We will revert on it.

Aug 09, 2019

Updated by Arindum94 Still I haven't receive any resolution for the same. Flipkart Customer Team assured to provide resolution on 8th, Aug by 2.00 PM by they don't. Everytime contact with Flipkart Customer service they are created some Instant ID but for the same I never receive any cross check document. On July 23, 2019 Flipkart promise to revert me back but they didn't else provide expected resolution date.

Aug 09, 2019

Updated by Arindum94 A very bad experience with Flipkart Customer portal, Talked with flipkart support personnel, She took 23 min out of 44 min to understand the exact quiry for which I request Call back from Flipkart Customer Portal and out of 44 min 19 sec she put the call hold from total 10 to 12 min to just talk with backend team or to check information. Lastly cut the call without prividing complaint number which they register on my behalf and also they unable to send me the same on my registered mobile number or registered mail id.

Aug 19, 2019

Updated by Arindum94 Flipkart Executive called me day before yesterday for the above mentioned issue and they suggest me two option, that are either They can provide my 20% of my product value in my correspondent bank account or Jeevas will contact me for the repair of the mobile as they will raise complain for the same. I choose to contact Jeevas to repair the mobile and they confirm me that the team will contact me back but they didn't told me how many times they will take to resolve this. Still nobody call me since they log the complain with jeevas. Its about 1 month I suffer with my mobile and this month got lost and only 2 months left after that the policy got end.

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R

Rahul Tokas

from Delhi, Delhi

Jul 23, 2019

I have placed my order for a mobile at discounted price ...after that seller cancelled the order...can you plz help me to resolve this issue

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P

ponaganti pampa lakshmi

from Amalapuram, Andhra Pradesh

Jul 23, 2019

I participated in the sale of RealMe X, and i cliked on the exchange, there in the next phase i have got this problem

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Address: D.no:1-8-45/C,Near big prints ,pillar no:21,Beside UV collections, Chikkadpally, Hyderabad, Andhra Pradesh, 500020

I have received a defective product from the site and when placed the return they blocked my account and saying that my account is having a lot of returns which is wrong as this is the 2nd one i am placing it for return. I talked to around 20 of their executives and all were saying to wait. Its been almost 15 days since i got the laptop. All my money is struck over there and no one is resolving the issue. Please solve my issue as i am a middle class person just getting around 25, 000 salary.

Sep 5, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Flipkart Customer Care's response Hi Goutham,

We'd like to let you know that your recent return request has been canceled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Flipkart Complaints & Reviews

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