Flipkart Complaints & Reviews

I purchased a symphony air cooler as on[protected] from e com flipkart, same day i raise a request for replace a product with other model as product is received in damage condition and also not meet with my need. But still no any refund or replacement initiated by e com flipkart. They always give me long appointment. I bought his product due to hot weather but flipkart giving replacement date is too long. I want to replace this product to other model on priority, now i'm harassed by company.
Raju rai
[protected]
[protected]@gmail.com

Product - symphony air cooler
Return id -[protected]
Purchase date[protected]
Invoice no - faa1gj[protected]

I had purchased a vivo v15 mobile phone in 15th may the phone was out for delivery on 17th may. The person who came for delivery rejected the exchange mobile phone - mi redmi 4 even though the conditions written on the flipkart website were meeting. I escalated the matter to flipkart customer care and i was promised a resolution time of 19th may. I did not receive any resolution and again got a new promise time of 20th may. On 17th may, i was called at the rudrapur centre for recheck of my handset and again it was not approved. I had got my handset checked from mi store and the person told that the phone is absolutely fine. I again raised a mail to the ceo of the organisation on 18th may but received no response on my escalation. On 19th again my product was out for delivery and the delivery person contacted me but i was out of station and phone was in a low network area. I called back the delivery person and he told me that he has reached his office and i need to visit the office. My sister again visited the office and and again the pickup was denied. The hub manager abused my sister and closed down the shutter and humiliated her. I raised this complaint to the ceo again but he again remain silent. The delivery person again came to my delivery address on 20th and requested me to take back the complaint and told me to take the backup of my exchange phone. He did not came to deliver back the phone and i got a call from escalation desk mr. Sunny from ceo office assuring that he will look into the matter. On 21st morning at 1:36 i see that my order is cancelled and the reason mentioned is that courier partner was unabl to reach me. I have been following up with the top officials of flipkart but people are silent on this matter. Also there is a policy of flipkart even if the return pickup fails, the agent has to offer the product without exchange. Everyone is silent even on this. Flipkart had deliberately cancelled the order and even my loan is booked and due to intentional cancellation i am at a loss.

Highly unethical!!!.
I have ordered an "crompton optimus 100- litre desert cooler" from flipkart on 16 may 2019, through order no od[protected] of rs 12600. It was placed successfully and scheduled to be delivered on may 21 2019. However on may 21 flipkart cancelled it and when contacted they told that seller cancelled it want us to place the same order again at higher price of rs 14000.
Highly unethical!!!.

I have wasted hours in selecting the product.

I ordered kent maxx purifier from flipkart i received a product but unfortunately its not filter the water technician said this purifier is not suitable our water tds level this product is useless for you technician said. So i make replacement or refund but flipkart rejected my request. I need my hard earned money back from flipkart. I didn't expect this from flipkart. Am disappointed with this product. I just need refund. Order id - od[protected] seller name omni tech retail.

My flipkart account with plus membership and 41 coins in it got blocked... I had booked a phone for my friend... For this they are saying that i am buying for reselling... I[censored] want to cancel the order then cancelled it but why for this my whole account got blocked... How do i shop now... The whole flipkart team is crap... Please reactivate my account.

Utter disappointment is faced by me often due to delivery issue of flipkart. My pincode 191201 is often marked as unable to deliver flipkart products. We have almost 4 courier companies active in our area. Other shopping sites like amazon, aliexpress, banggood, and even shopclues deliver here. But delivery on flipkart is often affected of no reason. Kindly look into this matter and please make the delivery of every flipkart product available here. Thankyou

I ordered one mobile phone on flipkart website on 19th may 2019. It was supposed to be delivered on 20th may but it isn't delivered till today (22nd may 2019).
The product is at the delivery location but the delivery center is not delivering the product. I have made so mang calls and complaints to flipkart customer care and they are giving false beliefs.
Order id: od[protected]

I had ordered marq 1.5 ton ac with order no od[protected] from flipkart on 28th april 19. Along with this i had ordered one voltas 1.5 ton ac. Same delivery person came. I took delivery of voltas ac and returned marq ac. As confirmation of delivery, the delivery person took my aadhaar no. He fraudulently showed both acs as delivered. Since, both acs were showing delivered status, i could not cancel the order o[censored]ndelivered marq ac. Hence, i had to raise a return request for marq ac with flipkart. After, many conversations with their customer care, flipkart has not provided any satisfactory reply or refunded my money. So, now i am without the product as well as money.

I would like to inform you that I am purchase one Gillette Cool Wave after save location vide invoice no. FABRPP[protected] dt.17.05.2019. The Invoice value is Rs.1000 + Rs.2 Packing total Rs.1002/- and i inform you that MRP of this product is 469/- as printed in product packing cover.
Please return the excess amount for the same. or to return the goods.

I bought zenfone max pro m1 from flipkart on 17-05-19 and was very unhappy with camera's performance even after so many software updates.
So i opted for replacement, and a technician visit was approved. When the technician (From jeeves consumer service pvt. Ltd.) visited even though i proved to him that the product's image output is worst, he said that it was not a fault of the product and added that every smartphone under the price tag of 10, 000 performes the same way (Which is absolutely not).
Then he updated to flipkart that i am so happy with products performance (Which i am totally not) and it has no fault.
The customer service team was not providing apt solutions to the problem and were simply sending the same technician again and he repeated the same story again.
What i really don't understand is either the techinician who visits doesn't have the required knowledge or flipkart customer service is playing a fool game with a loyal customer.
The services provided by amazon is far better than flipkart service. The return policy of flipkart is far worse and is totally customer unfriendly.
I am fed up with the flipkart's worst sevices which is highly disappointing so finally i want the amount refunded which i paid for this product rather than a replacement.
My advise to customers like me is "don't buy any product from flipkart if you think the return policy is customer friendly, better go with amazon".

We are order marc q tv on this saturday on 18th may2019... We promised that tv installation will be done on 48 hours... But till date ur customer care no, ur toll free no, ur teqnician are not receiving call at all... What type of service r u giving?
One teq forwarding another teq no... From two days we are just on mobiles phones because o[censored]r irresponsible behavior... Plz look into it &solve it as soon as possible... At least give time to customers receive their call.

I have been a regular customer of flipkart. Whenever there are offers, i do shopping using my cards, but recently my account was deactivated without informing me and i was not able to login. Upon contacting flipkart cust care, they told me that issue will be resolved by tech support team in 2-3 days, but after 3 days i received an email stating that the orders in my purchase not intended for personal use and hence the account is block and i will no longer be able to login to flipkart account. Though i was a plus member at flipkart and in spite of it, they block my account. I had 50 coins in my account which i had to redeemed with a 1000 rs. E-voucher, but before i could redeem by coins, my account was deactivated, i am not able to login. Upon contact customer care again, they told me that my purchase is not intended for personal use and hence the order is cancelled and account block. I dont care about blocking, but i had 50 coins worth rs. 1000 which i want to redeem and once i redeem i dont mind they blocking my account. Can anybody help me out of this.

I had purchase woderchef romano set induction bottom cookware set in rs. 1079 which was promise to deliver on 19 may 2019 on given address pin code no. 282003 by flipkart but at the day of delivery 19 may 2019 i had receive a sms from ekart saying that your order ready to pickup with tracking no. Fmpp[protected] from flipkart so i had cancelled order.
I concern is that they haven\’t notify me that they did not deliver in my area or on my pin code but they had deliver one of my order at same address.

This time they did not deliver the purchased product.

They can notify me at the time of purchase or before scheduling pickup.

I have placed an order for three items order id-od[protected] with three items. But i could receive only 1 item that too not what i ordered. Instead of eye tex dazzler eye liner, i received eye tex dazzler eye brow pencil. I paid rs.150/- to the boy, but that pencil i received is not what i ordered. There is mismatch in what i ordered and what i received. Thus i am totally disappointed by the service rendered by such a major e-commerce vendor. May cancel the order. And replace the wrongly dispatched item with correct one which i ordered vide id-od[protected] at the earliest please.

I cannot play game in flipkart gamezone. Whenever i play game in flipkart gamezone it starts to show a error message that 'we encourage fair play in line with our terms and conditions'. I started to get this error message after assessing the game zone with different accounts from same phone. I thought the problem will be fixed in one or two days but till date it shows the same error message.

I have placed and order of rs.11999 from flipkart on 18th may 2019 and paid through gift card and for some reason i have to cancelled the order. After 4 days also they did not refund the money. And the customer care are not responding properly always making excuse. That i'll get by tomorrow and that tomorrow never comes. Flipkart is trying to fool people and take out the money from student like me. This is very annoying. I want refund immediately

Hii,
I received the promocart 3 in 1 multicolor portable toddler rocker non electric bouncer rocker and bouncer bouncer vide order id no. Od[protected] on dt. 14.05.2019 for my baby but the article found tampered, uncompleted.
I requested to please change and give me another same article as soon as possible and if your team can done, it reveals that flipkart is one of the best online shopping site.
Please give me response quickily.

Mehak lamba
[protected]
Khasra no. 136/8/2, gali no. 22,
Sant nagar, burari, near gopal dairy
New delhi
Delhi - 110084

I had recently ordered samsung galaxy note 8 on the sale from flipkart with the exchange bump up discount given to my old phone xiaomi redmi note 4. Around 6850 was given as exchange rate. At the time of delivery, the delivery guy rejected the exchange after thoroughly inspecting and finding flaws in which he succeeded and found an invisible scratch on the upper right corner of the body which is not visible to naked eye nor is creating any issue in the functionality of the phone. That minor issue is normal usage sign and flipkart should understand that they would not get brand new phones for exchange. Even after escalating the issue and having heated arguments and mails with the customer support, they said that they duly depend upon the decision of the wishmaster (Delivery guy) and they would like to see the photos of the phone on their mail. I mailed them the photos and then got no response until the next 12 hours and again i contacted them and they said that they would rely on the wishmaster's decision only and they can't help me in any other way. The delivery of the product and exchange was attempted once again and when the wishmaster saw the exchange phone today, he took out a video and again sent it to some group of his whatsapp and called his boss and immediately the boss denied of accepting the exchange. Whereas the wishmaster was ready to accept the device as he found it in acceptable condition but he said that he was bound by his boss' decision and couldn't accept the exchange. May i know that how come the boss is making decision by viewing the photos on whatsapp and on calls whereas flipkart relies on the wishmaster's decision. Therefore, it's a complete loss for the customer. Because when the wishmaster handed over the phone to me to talk to his boss he directly said that he is rejecting the exchange and if you want the new device you have to pay the exchange amount and get the device. Otherwise the order would be cancelled. This is surely some kind of sales strategy by making illogical changes to the exchange policies which despite fulfilling is of no use to the customer. I would like to get this resolved and actual things going on behind this scam of exchange. The only thing flipkart knows to do is to trap customers by providing flashy deals and offers which is of loss and no profit to the customer.

I had ordered for saregama caravan on 10 may 19. The product was flipkart assured means fast delivery and was supposed to be delivered on 21 may 19. But the product was not delivered. I called deliveruypartner ekart logistic and he told he will come by 4 pm but he dint come. Then i called him again at 5:30 he said he will come by 7 pm. Finally he told me at 7 pm he will come tomorrow. But i called him his phone number was switch off. I paid the entire amount what flipkart asked but they dint deliver the product on the day they promised. I tracked the product and it was in my city for 4 days and still was not delivered on time. Its a shame on delivery partner that he made me wait for 3 hours at home and finally didnot come and said he wont come and then switch off his phone. Finally he wrote on website that "product not delivered because no response from customer". I mean what the hell is this. How can they even say that. I kept calling him and he is writing i didnot respond. Flipkart is saying they cant help me. I want a response and an apology from the company.

I have joined flipkart affiliate program in 2017 and in december 2017, they changed their policy that referral fees only be transfer when the total due will be 2500/- or more for gift voucher.

I have successfully completed this condition and in 2018 i have earned 2868/- approved payment & amount should be transferred to me as GV in april 2018 (Completion of 60 days). But amount was not transferred in my account in till now.

I have mailed several times but nobody had replied and we have also submitted issue in affiliated programs contact us page, but they have not replied to us. We complaint on twitter and they told us to mail on [protected]@flipkart.com, we have mailed on that mail id but still no reply.

They are not providing any support and not even there is number to contact them. We are hopeless and helpless. Kindly take the necessary actions against them. We have worked very hard and now we are not getting our hard earned money.