Flipkart Complaints & Reviews

Dear sir,
I have ordered a sofa cum bed from flipkart and prepaid the whole amount 8856, but the product which was sent to me was defective therefore i initiated the return for which company has picked up the product but not updated in the flipkart app. Also they said that item can't be returned it can only be replaced but the product which was shown in picture is way too different from the real product therefore i decided that i don't want the product anymore but flipkart customer care says that they cannot initiate return and i have to take the replacement of product, which i don't want. I want my money back. I have submitted a complaint against this in national consumer helpline also, complaint no:- 1208543.

Order i'd - od[protected]
Order date-25th jan 2019
Delivery date - 8th feb 2019
Return request raised-13 feb2019
Order picked up-18 feb 2019

Pls check and provide a solution.

Regards.
Mohit hooda
[protected]

I recently ordered a samsung galaxy a50 (6gb ram & 64gb internal storage) and got the mobile on 13.03.2019. The mobile is defective; i am facing few issues with this mobile.

1) heating issues

2) battery down drastically

3) camera picture quality is very bad

4) in my home (Pin 700035, dakshineswar) i am getting aiirtel 4g signal in other mobile, but i am not getting any signal of airtel in that particular mobile in my home. I have tried that airtel sim in other handsets and i am getting 4g signals in those mobiles, but not on samsung galaxy a50 mobile.

I have placed refund request on flipkart on 14.03.2019 and today (On 15.03.2019) they called me, instead of solving the problem, they are harassing me. They told me that their technician will visit and will see this mobile, and then they will decide. I know very well that these technicians are very well trained and they will never give any report to refund the amount of this mobile.

Refund id:[protected]

Please arrange to refund money for this mobile.

Please look into the following issue.

No response from mitashi to the mail we sent and the phone number given to us by flipkart to reach out to mitashi is not reachable.

This is absolutely unacceptable and i deeply regret my decision of buying from flipkart. I need an action taken on this asap unless you want us to die in this summer in the scorching heat.

We have been facing the issues from 2nd day of installation. Complained couple of times, one technician came and asked us to install the gas and told the unit is not properly installed.
The ac is ok but the after sale services cannot get any worse than this. The ac stopped working after few days of installation. Called toll free number of customer care for mitashi, they have sent a person to look into the issue.
Mitashi company employee says flipkart people have installed it all wrong. Hecsaud he fixed it and after 3 days, history repeats!!!
The ac has stopped working. My son has spent his summer sweating and i blame myself for buying this from flipkart.
Better buy from someone you know would care if you ever complain. Flipkart and mitashi are only good at blaming each other.

We are not satisfied with the product of mitashi and its services.

Flipkart order no. Od[protected]

We had ordered a mobile hand set & it was confirmed to be delivered to our address on 13th as per the flipkart website report & as per the conversation with the flipkart consumer care center team. But its 15th now & still there no no one who can let us know as what is the status of our order & why is it delayed & when will it be actually delivered.
As per the attached screen shoot one can see that the product is been delivered to our local delivery office on 13th only but there is no information as why is it getting delayed.

Hi,

I have ordered valtos engineered wood tv unit on monday 11march 2019, and i got a message that it has been delivered, but there is no such product is delivered. I have all the screenshot of tracking and sms from the shipment service. I have been a flipkart plus member and this is the first time i'm disappointed with this service, i have paid for this product, i don want my hard earned money to go for nothing. Kindly track this shipment and revert me asap. Attaching all the necessary screenshot.
I have contacted flipkart customer care service lot of times fr yesterday and have escalated this issue. Please reach out to me asap.

Order i'd - od[protected]

I received a different product. I returned this product.
Flipkart is promise me your problem will be solved 24 hour but now...

I didn't get my refund from flipkart.
My product order i'd no.
Od[protected].
Flipkart refund promise day[protected]
But now 15march.
Please solve my problems.

Refund update: thanks for reaching us. Seller has refunded rs. 1859 to your bank account/credit card on 28 feb 19 and it will be credited by[protected].in case of any delay, please check with your bank using refund reference number arn : pur[protected]. You can find your bank's customer care number behind your credit/debit card or on their website. Regards, flipkart

Also, the seller has initiated the refund of rs.399/- on 06 mar 19 for order id od[protected], the amount will be credited to your rupaysbank debit card account by 13 mar 2019. The reference number (Arn) for this refund is pur[protected]. Regards, flipkart

I would like to know one thing. Flipkart have this “ guess what” in your game zone. As you get in, there is average highest score is mentioned. Its usually around 2170. Each question carries 200 marks along with time bonus. If all your entries are presumed right, you will score around 2000 points. Now to score the bonus points, you have to answer them as quick as possible. To score 2170, you will have to answer each question within 3...

Hi flipkart,

After my exchange order got rejected i am wondering if you wanted me to buy a new washing machine and exchange it for only rs 1900???

It is working, fully functional one and has no broken parts/cracks that's not enough for the product to be accepted for exchange? These delivery guys denied picking the product saying there are scratch in color :d

Look at your exchange criteria in the picture,,, do you really think any one would buy a new one whose machine satisfies all of the conditions.

Pathetic!! You can check on my account how many items i have i have bought... But seems like it's time to say goodbye

My order id : od[protected]

Attaching all the detail conversation as images.
Will also provide a audio link of the conversation recorded with the customer care people.

https://gofile.io/?c=l8ekvp

Please listen to this conversation

I received a different product. I returned this product.But I didn't get refund this product. I am not agree flipkart.
Please solve my problem.

Refund Update: Thanks for reaching us. Seller has refunded Rs {amount-
1859} for your {product_nameTHE INDIAN GARAGE CO MEN SOLID STRAIGHT KURTA} with {order_id-OD[protected]} to your {bank account/credit card}. As per standard banking procedures, it will be credited within {TAT-
[protected]}.

ARN-PUR[protected] Regards, Flipkart

When there is flash sale on flipcart i opened again and again from 11:55 to 12:00 but at just 12 o'clock there shows out of stock there is not even comes buy now option for just millisecond. This is very disappointing. That is my worst experience on flipcart. This is simply a fraud in the name of flash sale. Please tell me how can i buy mobile in flash sale.

I have been a customer of Flipkart from 2017. I have not been very active on there since I mostly buy stuff from Amazon. A week ago I decided to login to my old Flipkart account and buy some new clothes. I am going on a long trip and some of the shirt brands were not available on Amazon. So I decided to use Flipkart. I bought quite a few shirts from Flipkart. The shirts were delivered just fine. But I wanted to return few shirts that did not fit me well so I tried to login to my Flipkart account but this time it didn't let me log in.

Each time I got an error: "Login unsuccessful. Please retry in a minute." (see screenshot). I even checked if I have entered my password wrong but no it was the correct password.

So I decided to contact Flipkart on their toll free number[protected]. Few hours later I received an email from [protected]@flipkart.com

"Hello,

We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

Regards,
Shaik Ahamad
Flipkart Customer Support"

I replied to that email saying this is an error from your end. Your system thinks I am reselling items because I bought many shirts at one time. If I actually was reselling something why would I want to return it?

I contacted Flipkart again on their toll free number[protected] and I told them that I have received this email and I have replied to the email. They gave me same responses and few hours later I got the exact same email from [protected]@flipkart.com. Same exact text not even a single word different.

Now I contacted Flipkart on their toll free number[protected] for the third time and they tell me nothing can be done about it.

This is a scam, all I want to do is return few shirts that do not fit me but how can I do that if I am unable to login to my account? Flipkart should honor their refund policy and stop banning people without any evidence. This is injustice. The return window for the products I want to return will be closed this Monday 18th March 2019. If flipkart doesn't fix this issue and does not honor their refund policy I will be taking this to consumer court. I am highly disappointed at Flipkart to say the least, I never had this issue happen to me on Amazon not even once.

I'd paid for a phone[Order ID: OD[protected]] on Flipkart on 6th march. But due to some reasons I'd to canceled my order. It was said by Flipkart that refund is initiated by seller and they gave me refrence no. and said refund should be credited from 6 to 13 March but after the date it has not been still credited. Details are as following
Refrence no.: QUR[protected]
Refund Initiated : 6th March
Payment Mode: Debit Card
And ask me to contact my bank, the amount is still not reflected in my account, I have contacted multiple times to flipkart, they gave me every time the refrence number and ask me to bank to trace the amount, but my boi bank says myself should contact flipkart as they do not find those reference number or arn valid to trace from bank branch.
Please help me out of this, do the needful to credit the refund to my account.

I purchase iphone x by flipcart no cost EMI offer but flipcart add interest on thi when i complain with my bank. Bank say after 4 month you get cash back. But i don't receive my offer and flipcart helpline number not reply my about my quires.
Flipcat charge exta rupees of 6747 rupess i want this deduct amount refund me

My cousin received a msg from flipkart saying you have won tata safari car and was asked to deposit 6000rs in the bank. I need to know whether the msg is fake or not.

Dear sir congratulation
You are product 0rder flipkart online shopping company at flipkart shopping tv-show the results are out in flipkart
Your name to open the luky drw you-win-1st-prize-tata safari carrs=12, 60, 000 this is valid for 14/03/2019 information company helpline no=[protected]

Hii i really don't understand why are you sending me such messages because since december i am continuously contacting you regarding my this issue that please enable my flipkart account with new password generation so that i can clear my issue but no one from your side resolve my issue you can check out how many mails and calls i made you but everyone gave assurance regarding my issue and now again you are harressing me by sending such messages i really don't understand how do i clear the bill without accessing my account which flipkart had blocked and not resolving the issue i was continuously contacting flipkart since december for the payment i am always ready to pay the amount which is ₹729/-and now you are sending me the bill with late charges. I am sorry i will not give any late charges because i continously contacted you via mail and phone calls for the bill payment but no executive officer would resolve my issue. Once again i request you to activate my account with new password generation and deduct the late charges from the bill which is ₹100/- or send someone to collect the money in cash aur cheque

Hello
I am very old customer of flipkart i have purchased many products for my family members and friends thus i have 3300 worth giftcard card in my account and they blocked my account and saying in gmail that i am reselling product so blocked my account and i have never resell any product. I am complaining daily but no response form flipkart team. All products from my account are in my home if they want to check came and check in my home or i will send all images of products or bill. So pls sir help me amount of 3300 is huge for me account no. [protected]. Or my contact no. [protected]. Help help in india noone have right to do this thing help

I had ordered 2 products from flipkart on 11.03.19 baby napkins and a 1tb sony hard disk but the napkin was not really necessary so i cancelled it on the next day and suddendly all the products that i ordered got cancelled and i tried to order it once more but the rate went high from 3699/- to 4199/- so opted for another 1tb hard disk of sony of 3799/- and then all the items got cancelled by the seller and i received a mail saying that
"
Hello,
We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your flipkart account.

Regards,
Vikas t
Flipkart customer support"

The items purchased was for personal use only and on what basis do they say that the products purchased by me is for reselling purpose?

Dear sir, i have got a message today on 14th march 2019 at 8.27 am that i have won a swift car in flipkart lucky draw and they are charging me 6000 rs. They are calling me again and again and asking to pay the money by 4pm today itself. Please update me about the same. My mail id is [protected]@gmail.com and the mail id where i owned the prize is [protected]@gmail.com.

I have an over due amount of 446 since 10th jan2019.. I am unable to log in my account but i failed as my account is blocked due to frequent returns i have... So for payment i must be login to my account... If not how will be i am able to pay... So plz unblock my account for a while.. So that i will be able to pay the amount which is due...// i am unable to contact customer care.. So plz resolve my issue... Recently i have shifted to another city... So solve my issue soon

I had sucessfully ordered and paid for redmi note 7 from the flash sale, but after 6hours the order is showing as cancled and mobey refunded! Why!? Ino valid reason by the seller nor flipkart can be given, and i wasted my money and time in the hectic flash sale! I contacted flipkart facebook page but they said its been clarified😑😶wtf, nothing has been clarified and no prior notice has been given, more over the product was available at 1:18pm, after the flash sale at 12... After 6hours the order status shows cancelled! Either i want my time and effort back or else the unit back!
At least givens convincing explanations!