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Flipkart Complaints & Reviews

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Updated: Dec 9, 2025
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J
jaisonjames53
Mar 12, 2019
Resolved
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Resolved

Address: Bethel, Valacode PO Punalur,Kollam dist Kerala, Kollam, Kerala, 691331

My flipkart plus account blocked by flipkart without any specific reasons given. I was a genuine customer but they have been insulted me with this action. I had flipkart money worth thousand and 50 flipkart plus coins in the account. Please take necessary action to reactivate my account. Anybody can make another account easily but this account is valuable to me
Account id +91 [protected]
Apr 16, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2019
Flipkart Customer Care's response
We will revert on it.
Apr 18, 2019
Updated by jaisonjames53
The complaint is not resolved... Still I can't login to my account... This is cheating from both sides Flipkart and this complaint registering platform
The problem is not resolved ... This is actually cheating
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    G
    grdharsh19
    from Kolkata, West Bengal
    Mar 12, 2019
    Resolved
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    Resolved

    Flipkart is not allowing me to login into my account. They just told me that the product that i am purchasing are not for my personal use and i am reselling. I can provide all the proves that all the products that is purchased by me are being use personally and by families and friends. I also had 369 rupees in my flipkart account. Also many personal details were saved in my account such as debit card, credit card information and personal addresses. On replying to the sent by them they are just copy - pasting the same response that was sent by them earlier.

    In recent days many products were also cancelled by them.in every product they just say that it is unavailable by the seller or seller has limited stock available.
    Here are all the order number of the product that were cancelled by giving same reason :

    1. Od[protected] cancelled on mar 9, 2019, 3:29 pm
    2. Od[protected] cancelled on mar 9, 2019, 8:51 am
    3. Od[protected] cancelled on mar 9, 2019, 8:36 am
    4. Od[protected] cancelled on feb 27, 2019, 8:16 pm
    5. Od[protected] cancelled on feb 27, 2019, 1:16 pm
    6. Od[protected] cancelled on feb 26, 2019, 12:04 pm

    Again they are not providing details of a product which is prepaid. Also i cannot check if it is cancelled or not because i am unable to access my account.

    Email registered with flipkart : [protected]@gmail.com
    Apr 26, 2019
    Complaint marked as Resolved 
    Flipkart customer support has been notified about the posted complaint.
    Verified Support
    Mar 14, 2019
    Flipkart Customer Care's response
    We will revert on it.
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      V
      Vikush
      from Faridabad, Haryana
      Mar 12, 2019
      Resolved
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      Resolved

      Address: Delhi, Faridabad, Haryana, 121002

      Sir
      My name is vimal kumar today morning i got a msg that i won new xuv car in price from flipkart.com bcoz i was shoping from flipkart last day and now i hv to pay 8500 rupees to claim my price and gv a contract number i saw this msg and think this is fake but after some time i got call he said he is calling from flipkart he gv me my last order details and ask me to pay 8500 and then they gv me my price but i m not trusted him bcoz i know why i pay if i got price in real but when i denied him and ask him fraud and shouting at him he also shouting on me and ask me that he will hit me at my home and abusing me but then i shout him more he cut my ph now what is the solution bcoz we are harassed by them bcoz flipkart leaked my information and also i think this is there new business of fraud i m very much upset and planning for a big action against them pls gv me any solution bcoz how they harassed us like this pks reply my email id us vimalsharma. [protected]@gmail.com
      Thanks
      +1 photos
      Aug 14, 2019
      Complaint marked as Resolved 
      NOT RESOLVED NO CALL NO EXPLAINATION
      Flipkart customer support has been notified about the posted complaint.
      Verified Support
      Mar 14, 2019
      Flipkart Customer Care's response
      We will revert on it.
      Mar 14, 2019
      Updated by Vikush
      flipkart call me but i m not happy with there response they want a legal complaints from me in cyber crime against flipkart then they will do anything m realy very very sad and angry with there behave
      Verified Support
      Aug 14, 2019
      Flipkart Customer Care's response
      Hi Vimal,
      We understand that you’re receiving offers related calls from suspected scammers who are misusing Flipkart’s brand name. Please note that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site or app are not from sellers on our portal. We would request you to shop only through our app or website to get relevant offers and discounts as listed by the sellers. Also, please ensure that you discard your personal details listed on the delivery package labels appropriately to avoid your details being misused by anyone. We take scamming and spoofing attempts very seriously, and want to confirm the below details shared by you.
      Aug 16, 2019
      Updated by Vikush
      hi Sir
      BUT i want to know what is ur action against this seller and delevry boy or person who is responsible for this BCOZ my all information are leaked which i hv to the FLIPKART SO for me FLIPKART is responsible
      I NEED FULL ACTION REPORT FROM UR SIDE THAT WHAT U DID AGAINST MY COMPLAINT
      THANKS
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        S
        shailendrasingh2792
        Mar 11, 2019
        Resolved
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        Resolved

        Address: sec 62, housing board, ballabhgarh , faridabad, 121004

        I ordered one pop 4g smart calling watch, at the time of first delivery, the product was used by someone and i found it not in working condition, i requested for return that watch and at the time of second delivery it was not working properly, at the same day i return it and apply for my amount refund. Return request was accepted and all of a sudden i received a massage that "sorry the watch is unable to return"

        Now tell me one thing, what can i do with this sorry, i mean i ordered a lots of things from flipkart but at this time with this product experience was so bad. If this kind of things will happens with the customer than no one else order anything from the flipkart, i want my money back as soon as possible. Feel free to call me for any clarification.

        Return update: sorry, the seller is unable to fulfil your return request for pop 4g... From your order with order id od[protected]. Please check your email for more details.

        Call on [protected]
        +1 photos
        Apr 19, 2019
        Complaint marked as Resolved 
        Flipkart customer support has been notified about the posted complaint.
        Mar 11, 2019
        Updated by shailendrasingh2792
        I ordered one Pop 4G smart calling watch, at the time of first delivery, the product was used by someone and I found it not in working condition, I requested for return that watch and at the time of second delivery it was not working properly, at the same day I return it and apply for my amount refund. Return request was accepted and all of a sudden I received a massage that " sorry the watch is unable to return "

        Now tell me one thing, what can I do with this sorry, I mean i ordered a lots of things from flipkart but at this time with this product experience was so bad. If this kind of things will happens with the customer than no one else order anything from the flipkart, I want my money back as soon as possible. Feel free to call me for any clarification.

        Return Update: Sorry, the seller is unable to fulfil your return request for Pop 4G ... from your order with order ID OD[protected]. Please check your email for more details.

        Thanks and regards

        Shailendra Singh
        [protected] / [protected].

        Verified Support
        Mar 15, 2019
        Flipkart Customer Care's response
        We will revert on it.
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          S
          sd khana
          Mar 11, 2019
          Resolved
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          Resolved

          Address: vpo chetru teh dharamshala distt kangra himachal pradesh, 176209

          I am searching to exchange my device with asus zenphone max m2 pro but my current device"s model is not mentioned on flipkart. My device name is xiaomi redmi mi a2 please resolve my problem. I tried searching my device through imei number but it is not working suggest me other ways to exchange my device i recently bought it. But flipkart is not showing mi a2 option in model names section
          Apr 14, 2019
          Complaint marked as Resolved 
          Flipkart customer support has been notified about the posted complaint.
          Verified Support
          Mar 14, 2019
          Flipkart Customer Care's response
          We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
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            B
            Banamali
            from Jorhat, Assam
            Mar 11, 2019
            Resolved
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            Resolved

            I ordered for kodak 80 cm (32 inches) smart hd ready led tv (32hdxsmtfk[protected]) on 26.02.2019 and received delivery on 04.02.2019. But after installing by your authorized technician some sound problem arose there. It was vibrating sound in the audio system. Flipkart was informed about the problem and a technician attended and tried to remove the problem by adjusting the installation error and also setting of sound by remote. But the problem didn't remove and still persists. Flipkart and kodak tv both assured to remove the problem by replacing it with a new problem free one. But till date and time it is unresolved. Pl. Expedite the process to make me worried free.
            Apr 20, 2019
            Complaint marked as Resolved 
            Flipkart customer support has been notified about the posted complaint.
            Verified Support
            Mar 14, 2019
            Flipkart Customer Care's response
            We will revert on it.
            Verified Support
            Mar 16, 2019
            Flipkart Customer Care's response
            The customer raised a complaint stating that the product delivered is defective. We have interacted with the customer and raised a return request with the seller for the replacement of the product. The seller has confirmed that the product has been delivered on[protected]. Hence, closing the complaint from our end.
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              G
              Gabbar Atul
              from Saharanpur, Uttar Pradesh
              Mar 11, 2019
              Resolved
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              Resolved

              In morning i got a call that i am the winner of lucky draw 1st prize i am getting ₹12, 60, 000 the he asked my bank account details after giving he told me to tranfer ₹3700 to flipkart company as the gift's registration after doing he sent me fake message from sbi bank that he has credited ₹12, 60, 000 then he asked me to pay charge ₹32600 as tax after paying that i didn't receive any amount in my saving account and he don't just fraud to me 🤥😫🤤
              +2 photos
              Apr 15, 2019
              Complaint marked as Resolved 
              Flipkart customer support has been notified about the posted complaint.
              Verified Support
              Mar 15, 2019
              Flipkart Customer Care's response
              We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
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                R
                rc513
                Mar 11, 2019
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                Sir, my order number- I'D OD[protected]) Usha shriram induction bottom roti tawa 225mm. (2) Prestige platina stainless steel sauce pan 200 mm .
                This product not received me. But message send my mobile that product delivered you. What is this?

                I want My order product .
                Ravikant Prasad
                [protected]
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                  J
                  Janees Prins
                  Mar 11, 2019
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                  Address: Thiruvananthapuram, Kerala, 695508

                  Sir, i got yardely london lavender body spray (Pack of 4), fake product that i got and there is no option for replace and refund option on that. Price of 577 i have paid. I am a jobless persion and of 577 rs is huge amount for me. Please help. The product that i got producingbad smell and i can't use that one. Plz help
                  +2 photos
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                    N
                    Nimish Chaturvedi
                    from Noida, Uttar Pradesh
                    Mar 11, 2019
                    Resolved
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                    Resolved

                    I precooked samsung s10 on flipkart which was apposed to deliver on 7th march but still not delivered and they don't have any update for me when it will be delivered. Never accepted this behavior from such a big company.

                    I booked on flipkart as they promised to start delivery from 5th march where amazon was from 7th march. Later i got to know that samsung itself launched s10 on 7th march, so it was never possible for flipkart to start deliver from 5th march. This is clearly cheating with customer and trying to play with their emotions.
                    Apr 12, 2019
                    Complaint marked as Resolved 
                    Flipkart customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 11, 2019
                    Flipkart Customer Care's response
                    We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
                    Hey,

                    I can understand, please don't worry.

                    Flipkart is a very reputed company & will never cheat on its customers. i have been a loyal customer for 6 years now because flipkart has been loyal to me.

                    The same incident happened to my brother who pre-ordered one plus series. It took more than a week than the actually date they mentioned.

                    But thankfully we got the phone in the next few days. Its not Flipkart behind this. Its the seller's fault that sometimes some sellers won't dispatch/send the package on time.

                    Because of such sellers flipkart's reputation is being damaged. There are both Good sellers as well as Bad sellers who must be sued/accused/sent out from selling their stuffs from Flipkart.

                    i'm sure the phone you've pre-ordered should reach you within the next week. Good Luck!
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                      Mohit9860
                      from Panipat, Haryana
                      Mar 11, 2019
                      Resolved
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                      Resolved

                      Address: New Ramesh Nagar, Tehsil camp, Panipat, Haryana, 132103

                      I am a seller on flipkart

                      Order no. In[protected]

                      This is a customer return

                      5 orders of curtains total 10 curtains but in my return i have received only 1 order

                      2 curtains when i call flipkart he tell me that 4 orders reached from you with in 3-4 days but my order not met me when i complaint he failed my spf claim again and again and provide me negative balance today he again provide me another negtive balance he say no data found no proof of delivery provide not listen my problem

                      Please provide me solution for this problem

                      Thankyou
                      +1 photos
                      Apr 11, 2019
                      Complaint marked as Resolved 
                      Flipkart customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 11, 2019
                      Flipkart Customer Care's response
                      We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
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                        S
                        Soumirb
                        Mar 10, 2019
                        Resolved
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                        Resolved

                        Address: 711201

                        Hi,
                        I had placed the order for handfit 100% pure rosemary essential oil vide order no. Od[protected]. However, upon delivery found handfit argan oil has been delivered. These are obviously not the same. We need immediate replacement with the correct product. Please treat this as urgent and take immediate action.

                        Regards,
                        Tridib roy
                        [protected]
                        Roy. [protected]@gmail.com
                        Apr 19, 2019
                        Complaint marked as Resolved 
                        Flipkart customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 11, 2019
                        Flipkart Customer Care's response
                        We will revert on it.
                        Verified Support
                        Mar 11, 2019
                        Flipkart Customer Care's response
                        We have been trying to contact cx on his number "[protected]" & "[protected]" however, we are unable to get in touch. Have sent mail to his registered email id to share us an alternate contact number and a convenient time between 9 AM - 9 PM, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.
                        Verified Support
                        Mar 18, 2019
                        Flipkart Customer Care's response
                        We have been trying to contact the cx on number "[protected]" however, we are unable to get in touch with you. Sent email to roy.[protected]@gmail.com to share alternate contact number and a convenient time between 9 AM - 9 PM, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.
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                          R
                          Rehanq
                          Mar 10, 2019
                          Resolved
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                          Resolved

                          Address: Ghaziabad, Uttar Pradesh, 201005

                          My name is rehan qureshi.
                          Order no:od[protected]. Flipkart sent me defective product, i complaint flipkart, their technician visited me next day and formatted my phone and formally check without machine. He fake updated that customer was happy with the solution provided but i clearly mention in the feedback form that i was unsatisfied with the solution provided. I complaint him but company didnot take any action. I am uploading his visit performa as a proof in which he mention that phone hang in pubg after format it is ok but phone is hanging, freezing and somtime screen black for long time in many app. He paricularly mention game name of pubg game so that copmany think that it is heavy app). He does not check other issues.
                          . As advised by flipkart executive that, you can make video of phone with another phone and show it to enginner, i have shown him 5 videos but he said sir hamare samne or wo b inbuit apps par hoga to hi hum issue forwaed krenge.. I have read the flipkart return policy nothing is mention like:
                          1) phone should hang or restart in front of enginner it is impossible task. Also when
                          Flipkart is making me fool executive told me that sir hamari guarantee ni h aap vivo service centrele ja skte h.. Its a voilation of buying selling agreement i have given them money so ots theri duty to provice genuine product not fake product and told customer to visit authorised service centre why should i waste my valuable tike and resource.
                          I still have some hanging and screen black videos which i can upload. Please take further action
                          Cont no : [protected]
                          +3 photos
                          Apr 12, 2019
                          Complaint marked as Resolved 
                          Flipkart customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 11, 2019
                          Flipkart Customer Care's response
                          We will revert on it.
                          Verified Support
                          Mar 11, 2019
                          Flipkart Customer Care's response
                          We have been trying to contact cx on his number "[protected]" & "[protected]" however, we are unable to get in touch. Have sent mail to his registered email id to share us an alternate contact number and a convenient time between 9 AM - 9 PM, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.
                          Mar 12, 2019
                          Updated by Rehanq
                          No action is taken yet. When you called me on 11 dec. i was sleeping that time i updated to call in between 2 pm to 6 pm. I have been wait for your call since tommprrow.
                          Mar 13, 2019
                          Updated by Rehanq
                          I recieve flipkart technician call. Flipkart told me that sir we arranged a senior senior enginner visit but today i recive a call from same engineer who visited last time and fake updated. I told him that, " flipkart executive told me that we are arranging a senior technician visit." He said "sir me apne senior se baat kr leta tha hoon". After that he didnot try to contact me, then i called him he said sir hum video ko consider ni karte etc i am uploading his coversation with me. Also he again upadated fake status tha unable to contact. I am uploading screenshot of message.
                          Now i dont want any tech visit or flipkart other formalities. Help me to get my money back.
                          Not showing option to upload call recording..

                          Mar 13, 2019
                          Updated by Rehanq
                          I uploading screen shot of his call because not showing any option to upload call recodrording

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                            A
                            ANAND NIGAM
                            from Mumbai, Maharashtra
                            Mar 23, 2019
                            Resolved
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                            Resolved

                            My affiliate tracking id is anigam81gm, according to payment reports a gift voucher of Rs 2438 has been issued on 28th January 2019, but I have not received the same in my Gmail account, I have written emails on 12th Feb, 20th Feb, 2nd March and 10th of March to affiliate team. I have clearly mentioned in my complaints that neither I have revived e-gift voucher nor PIN but didn't receive any response. My registered Email Id is [protected]@gmail.com
                            May 1, 2019
                            Complaint marked as Resolved 
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 26, 2019
                            Flipkart Customer Care's response
                            We will revert on it.
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                              S
                              sathish kannan k
                              from Coimbatore, Tamil Nadu
                              Mar 10, 2019
                              Resolved
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                              Resolved

                              Address: Flipkart, 641035

                              I ordered a saree in flipkart. But i received the different colour saree from what i ordered. I raised the complaint but there is no correct response and incorrect follow up.

                              They did not worry about customer issue. Worst customer service.

                              Don't order flipkart in online shopping.

                              My order no-od[protected]

                              Very worst service please dont support more this flipkart.
                              Apr 13, 2019
                              Complaint marked as Resolved 
                              Flipkart customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 11, 2019
                              Flipkart Customer Care's response
                              We will revert on it.
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                                S
                                Sundar On
                                from Cuddalore, Tamil Nadu
                                Mar 10, 2019
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka

                                Dear sir/madam.
                                I am sundararajan from neyveli, tn. I have ordered for a lenovo tab 4 8inches on march-8th 10:30 pm (Womens day offer) at a price of rs.9999/-.

                                Upon acceptance and after the product was shipped to my address, the next day (9th march), the seller (M/s. Indiflashmart) abruptly cancelled the shipment and initiated the process of refund.

                                Disappointed with the way this order was treated, i made a complaint with flipkart and they simply said that you have to re-order the same if you want. But the product is not available with a discount of around rs.3000/- (Now selling at rs. 12, 990/-). Moreover i have not received the refund also till date. (From 8th march) the website says you will receive the refund on or before 13th march. Till that time i need to wait, my money is with them for 5 days and product is also cancelled... This may be termed as cheating the customer...

                                I think this seller cancelled so that he can save the discounted amount of rs.3000/-.

                                Flipkart people have not executed my order. This is unfair practice and hence i am complaining to you.

                                Kindly intervene and get my order executed at the same discounted price of rs.9999/-
                                Thank you.

                                Sundararajan
                                Neyveli
                                Apr 11, 2019
                                Complaint marked as Resolved 
                                Flipkart customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 10, 2019
                                Flipkart Customer Care's response
                                We will revert on it.
                                Apr 11, 2019
                                Updated by Sundar On
                                YES. The problem resolved and Flipkart resolved it by adding the difference amount in my Flipkart wallet.
                                Thank you all for the support.
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                                  A
                                  anara.travel
                                  from Chennai, Tamil Nadu
                                  Mar 10, 2019
                                  Resolved
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                                  Resolved

                                  Address: Ahmedabad, Gujarat, 380015

                                  Order : od[protected]

                                  Bought this s10+ phone on 22nd feb. Firstly the seller did not update this hones imei number for pre book offer, hence i am not been able to avail samsung pre booking offer. Secondly i have not received invoices for the order, this is a very big compliance issue for the brand like flipkart. Without invoice the credibility and genuineness of the product gets into to questions and without invoice i am not able able to buy mobile insurance putting my phone on risk. Moreover customer care are buying more more time with giving proper explanation. This is intolerable...

                                  Even when you go for movie in branded store there food counter states that when you dont get the bill consider your product to be free.
                                  Apr 18, 2019
                                  Complaint marked as Resolved 
                                  Flipkart customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 11, 2019
                                  Flipkart Customer Care's response
                                  We will revert on it.
                                  Verified Support
                                  Mar 17, 2019
                                  Flipkart Customer Care's response
                                  Cx informed that he is not able to download the invoice for this order id, so had apologised for the issue, informed the Cx that he can download the invoice clicking on my order, Cx says that for all the orders invoice downloading is available, only for this particular option downloading invoice is not possible, so have asked the Cx to share the screen short of my order page replying to the mail.
                                  Tried calling the Cx on [protected] multiple times
                                  it was RNR, RNR mail sent, Since there was no response from the Cx we are closing the case as solved.
                                  Verified Support
                                  Mar 17, 2019
                                  Flipkart Customer Care's response
                                  Customer raised concern stating that he is unable to download the invoice copy. So we tried calling customer multiple times regarding the same however there was no response from the customer end. Hence we have sent the invoice copy to the customer registered email id and we are losing the case from our end.
                                  Same happened with me for the latest order i placed on 3rd Jan 2010. Order was delivered on time but Invoice of the product was not available on Flipkart order page. i tried downloading it multiple times and complaint about the issue to flipkart team more than 10 times. they create the issue id and then mark it as resolved without providing actual invoice and without sharing any update with customer.

                                  So far, I have not been provided invoice of the product after delivery. they are neither uploading the invoice nor sending on mail. They might have started selling stolen phone. No responsiblity no credibility flipkart has. Poor Customer service. Order id OD[protected]
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                                    Shankar Sahu1
                                    Mar 9, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400072

                                    Hi team,

                                    I purchased MI note pro 5 from flipkart on 24th Feb 2019 (order id OD[protected] but the very next I noticed there is some problems with the audio and calling speaker. I raised this issue to flipkart team for replacement on 28th feb but didn't get any more response from your team and my request got cancelled.

                                    Hence, I again raise the replacement request on 2nd March and it again get cancelled on 6th March.

                                    I am pissed up with your service, now I don't want replacement kindly process my request for refund.

                                    Seriously, yours service is worsening day by day.

                                    I am enclosing here my mobile bill, your engineering complaint copy and complain I'd.

                                    I hope to see some positive response from your team.

                                    Thanks,
                                    +1 photos
                                    Apr 28, 2019
                                    Complaint marked as Resolved 
                                    Flipkart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 11, 2019
                                    Flipkart Customer Care's response
                                    We will revert on it.
                                    Verified Support
                                    Mar 26, 2019
                                    Flipkart Customer Care's response
                                    We would like to inform you that we tried reaching on [protected], [protected] and [protected] but we were not able to reach you. We have sent an mail in your registered email Id: [protected]@gmail.com, if you want us to reopen the case, kindly revert on the same mail.
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                                      M
                                      Mounika Krishna
                                      from Akkarampalle, Andhra Pradesh
                                      Mar 9, 2019
                                      Resolved
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                                      Resolved

                                      Address: 45/352,,balaji nagar, YSR, Andhra Pradesh, 516003

                                      There are no delivery options available to my location,, waiting since 1 month,, and its showing no available delivery for air-conditioners,, if there is no option of delivery why are you giving offers on products just to fool us,, dont waste our time by anouncing sales & giving discounts & not available deliveries,, my friends also tried for their locations,, it is not available even in state capital cities
                                      Apr 12, 2019
                                      Complaint marked as Resolved 
                                      Flipkart customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 10, 2019
                                      Flipkart Customer Care's response
                                      We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
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                                        P
                                        Prashantaseth
                                        from Mumbai, Maharashtra
                                        Mar 9, 2019
                                        Resolved
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                                        Address: 400101

                                        I have purchased voltas ac from flipkart on 08th march 2019 with order id od[protected]. Currently voltas is running extended warranty program in place of 1 year to 5 year for all the ac purchased. When i contacted voltas customer care for the extended warranty they said flipkart is not their authorized seller and they cannot provide the extended warranty. If flipkart is not the authorised seller, why they are selling this product. Many of consumers like me will be filling looted by voltas or flipkart here.

                                        Product description is
                                        Order id: od[protected]
                                        Voltas eu 123v dzu2 (R-410a) sn:4552321a18fc00975
                                        Voltas cu 123v dzu2 (R-410a) sn:4512386d18fc04962
                                        Apr 16, 2019
                                        Complaint marked as Resolved 
                                        Flipkart customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 10, 2019
                                        Flipkart Customer Care's response
                                        We will revert on it.
                                        Verified Support
                                        Mar 10, 2019
                                        Flipkart Customer Care's response
                                        Customer raised a complaint regarding the extended warranty of the product as the brand has denied to provide the same. We have interacted with the customer and requested customer to share us the written confirmation from the brand regarding the denial of extended warranty as per the warranty guidelines.
                                        Verified Support
                                        Mar 16, 2019
                                        Flipkart Customer Care's response
                                        Customer raised a complaint regarding the extended warranty of the product as the brand has denied to provide the same. We have interacted with the customer and requested customer to share us the written confirmation from the brand regarding the denial of extended warranty as per the warranty guidelines but customer said he didnot receive mail from brand yet so customer said no he have installed the product too & it has 1 year warranty, so closing the complain from our end.
                                        Dear Customer(Prashantaseth),

                                        We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

                                        Regards,
                                        Voltas Online Team
                                        Dear Customer(Prashantaseth),

                                        We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

                                        Regards,
                                        Voltas Online Team
                                        Dear Prashanta

                                        I am facing same issue on purchase of Voltas Ac from flipkart. Please kindly tell me if your issue is resolved and what the solution they gave you. Please help me also.

                                        Thanks
                                        Pawan
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